Does the level of competition influence the relationship between entrepreneurial orientation and service quality?

In times of economic instability and increasingly competitive environments, organisations need to differentiate themselves and find the best version of themselves. Entrepreneurial orientation (EO) is increasingly present in organisations in general and constitutes an opportunity to improve performance in the sports associations sector. Sporting clubs are organisations of great qualitative and quantitative relevance, although few studies have approached their entrepreneurial character as an opportunity to seek success in achieving their goals. Although the positive relationship between entrepreneurial orientation and organisational performance has been well established, the moderating role of other variables in this relationship has not been studied to the same extent. The aim of this study is to analyse the relationship between EO with its constitutive dimensions (innovation, proactivity and risk-taking), with service quality (SQ) considered as the performance variable. The study has been approached considering entrepreneurship orientation from both a one-dimensional and multidimensional point of view, taking into account the discrepancies observed in the literature. The moderating role of the competition level (CL) of Spanish basketball clubs in this relationship was analysed as well, and this analysis was performed using the PROCESS macro, designed to test moderation by directly evaluating the importance of the indirect effect of the independent variable (X; EO INNO, RISK, and PROAC) on the dependent variable (Y; SQ) through a moderator: CL (M). The study was carried out with 103 Spanish basketball clubs (61% from the national category and 39% from the regional category). The results show significantly higher results in proactivity and EO in national sports clubs. There is also a relationship between all the variables studied (innovation, proactivity, risk taking, EO and service quality). The variables that best explain service quality are risk taking and entrepreneurial orientation. However, there is no moderating role for the competition level in the relationship between innovation, proactivity, risk taking and EO, with service quality

Valor percibido, satisfacción e intenciones futuras en los servicios deportivos Poner congruencia y confianza de marca en la ecuación – Modelos lineales vs QCA

The purpose of this paper is to analyze the role of brand-related variables as congruence and brand trust on the traditional model formed by perceived quality, perceived value (PV) and satisfaction, in order to compare predictive models for the variables of PV, satisfaction and future intentions of 683 users of sports services.El objetivo es analizar el papel de las variables relacionadas con la marca como la congruencia y la confianza en la marca en el modelo tradicional formado por la calidad percibida, el valor percibido y la satisfacción, con el fin de comparar modelos predictivos para las variables de valor percibido, satisfacción e intenciones futuras de 683 usuarios de servicios deportivos.Ciencias de la Actividad Física y del Deport

¿Qué caminos existen hacia la calidad de servicio en clubes deportivos de baloncesto? Análisis de orientación emprendedora y nivel de competición

The entrepreneurial orientation (composed of innovation, risk taking and proactivity), is understood as the willingness to face the challenges of the environment and its rivals in an advantageous way, having a growing interest in research and generally related to greater performance in different areas of the organization. This study, carried out with Spanish basketball clubs, analyses the relationship between the Entrepreneurial Orientation, the level of competition of the clubs and the quality of service they provide to their athletes and members/subscribers. In this work, in which the fsQCA analysis methodology has been used, 103 basketball sports clubs have been analysed (61% national and 39% regional). The results show different ways to achieve high levels of Service Quality, with Risk Assumption and the level of national competition standing out as the variables that have the greatest presence in solutions with high levels of Service Quality.La orientación emprendedora (compuesta por innovación, asunción de riesgos y proactividad), es entendida como la disposición para afrontar de forma ventajosa los desafíos del entorno y sus rivales, teniendo creciente interés en la investigación y relacionada generalmente con un mayor rendimiento en distintos ámbitos de la organización. El presente estudio, realizado con clubes de baloncesto españoles, analiza la relación existente entre la Orientación Emprendedora, el nivel de competición de los clubes y la calidad de servicio que prestan a sus deportistas y socios/abonados. En este trabajo, en el que se ha utilizado como metodología de análisis fsQCA se han analizado 103 clubes deportivos de baloncesto (61% de categoría nacional y 39% autonómica). Los resultados muestran diferentes caminos para lograr altos niveles de Calidad de Servicio, destacando Asunción de Riesgos y nivel de competición nacional como variables que mayor presencia tienen en las soluciones de altos niveles de Calidad de servicio.&nbsp

Influencia de la website sobre el patrocinio : segmentación PLS-POS

El patrocinio es una de las técnicas de marketing no convencionales que más inversión atrae en el área deportiva. Junto con el sitio web, es una de las principales fuentes de ingresos de las entidades y organizaciones deportivas. Este estudio aplica una segmentación no observada orientada a la predicción (PLS-POS) con el objetivo de examinar el efecto del sitio web sobre el proceso de transmisión de imagen según la teoría propuesta por Gwinner (1997). Obtuvimos 225 encuestas insertando un cuestionario creado ad hoc en un banner de un evento internacional de tenis. La variable actitud hacia el deporte es la mejor variable para segmentar la muestra según los resultados del PLS-POS y la técnica de árbol de decisión CHAID. El estudio aporta dos importantes novedades, por un lado examina la influencia del sitio web sobre el efecto del patrocinio, y por otro, aplica una metodología inédita en el estudio del patrocinio.Sponsorship is among the unconventional marketing techniques that attract the most investment in the sports field. Along with webs, sponsorship is one the main sources of income for sports entities and organizations. Following Gwinner's theory (1997), this study applies a predictionoriented unobserved segmentation (PLS-POS) with the aim of exploring the impact of websites on the image transfer process. We gathered 225 surveys by displaying a banner in a tennis international event. The variable 'attitude towards sport' is the best one for segmenting the sample according to the results of the PLS-POS method and the CHAID decision tree technique. The study introduces two significant developments: on one hand, it analyzes the impact of websites on the effect of sponsorship, while on the other hand it applies an unprecedented methodology to the study of sponsorship

Effects of the COVID-19 Pandemic on Sports Entrepreneurship

Sports entrepreneurship has been considered an important part of sports organisations when overcoming crisis situations. The aim of this study is to determine the impact of the crisis derived from COVID-19 on sports entrepreneurship and whether there are di erences in the prediction of entrepreneurship on service quality in non-profit sports clubs. To this end, 145 sports clubs were analysed before and after the outbreak of the virus in society. Paired sample-t tests were carried out to determine the di erences in variables studied before (Time I) and after (Time II) the COVID-19 outbreak, and correlations and hierarchical linear regressions were used to analyse the relationship between the variables studied in the two di erent stages. The results obtained show that risk-taking and innovation are significantly higher after the appearance of COVID-19, while proactivity has not undergone significant changes. Finally, the relationship between sports entrepreneurship and service quality is positive and significant in both stages but stronger before the crisis

The role of passion in the quality-value-satisfaction-intentions chain: linear models and the QCA approach for athletes

The aim of this research is to determine the role of passion on future intentions, perceived value, and athletes’satisfaction in relation to participatory sport events by combining two methodological approaches: linear models and qualitative comparative analysis (QCA). A sample of participatory sporting event athletes (n¼302) was analysed. The results suggest that there is a direct effect of harmonic passion (HP) on future intentions (FI), value (PV) and satisfaction (AS) and a direct effect of obsessive passion (OP) on satisfaction. Considering the indirect effects, both interactions were significant for the effect of perceived quality (PQ) and perceived value on satisfaction. In addition, there also seems to be a moderating effect of harmonic passion on the relationship of service quality and perceived value on future intentions. Studying the necessary conditions test, none of the conditions seem to be a necessary condition of future intentions. On the other hand, considering sufficient analysis, three sufficiency condition combinations explain 87% of FI. The findings contribute to the prediction of the sport consumer decision-making process and to the understanding of how certain intrinsic variables of customers (passion) relate to service evaluations and can affect consumer assessments of overall perception of the sporting event performanc

An initial application of the three-dimensional service quality model in sport centres

La calidad de servicio percibida es un factor importante que puede ayudar a los gestores de centros deportivos a entender y mejorar su trabajo así como a mejorar la eficacia del servicio que ofrecen. Por esto, se hace imprescindible disponer de herramientas válidas y fiables que permitan medir la calidad percibida por los usuarios. El presente trabajo tiene como objetivo realizar una adaptación del modelo tridimensional de calidad de servicio a centros deportivos de carácter privado. Para ello, se analiza la calidad percibida por los usuarios con la aplicación del modelo tridimensional de calidad de servicio. Mediante análisis factorial exploratorio y de consistencia interna, se concluye que la adaptación realizada de la escala muestra buenos índices de fiabilidad y validez para su posterior aplicación en centros deportivos de similares características.The perceived service quality in sport venues is an important factor that helps the manager of sports centers to understand and improve the way they work in their own sports venues and the efficiency of service that they offer. Therefore, it is essential to have valid and reliable tools for measuring users’ perceived quality. The aim of the paper is to provide an exploratory study about service quality in three private sports venues that offer aquatic and floor activities. For this purpose, the perceived quality and the consumer satisfaction adapting the tridimensional quality service model is analyzed. Through an exploratory factor analysis and internal consistency is concluded that the adaptation of the scale performed shows a high coefficient of reliability and validity for future application in sport venues with similar characteristics.peerReviewe

Role of age and comorbidities in mortality of patients with infective endocarditis

[Purpose]: The aim of this study was to analyse the characteristics of patients with IE in three groups of age and to assess the ability of age and the Charlson Comorbidity Index (CCI) to predict mortality. [Methods]: Prospective cohort study of all patients with IE included in the GAMES Spanish database between 2008 and 2015.Patients were stratified into three age groups:<65 years,65 to 80 years,and ≥ 80 years.The area under the receiver-operating characteristic (AUROC) curve was calculated to quantify the diagnostic accuracy of the CCI to predict mortality risk. [Results]: A total of 3120 patients with IE (1327 < 65 years;1291 65-80 years;502 ≥ 80 years) were enrolled.Fever and heart failure were the most common presentations of IE, with no differences among age groups.Patients ≥80 years who underwent surgery were significantly lower compared with other age groups (14.3%,65 years; 20.5%,65-79 years; 31.3%,≥80 years). In-hospital mortality was lower in the <65-year group (20.3%,<65 years;30.1%,65-79 years;34.7%,≥80 years;p < 0.001) as well as 1-year mortality (3.2%, <65 years; 5.5%, 65-80 years;7.6%,≥80 years; p = 0.003).Independent predictors of mortality were age ≥ 80 years (hazard ratio [HR]:2.78;95% confidence interval [CI]:2.32–3.34), CCI ≥ 3 (HR:1.62; 95% CI:1.39–1.88),and non-performed surgery (HR:1.64;95% CI:11.16–1.58).When the three age groups were compared,the AUROC curve for CCI was significantly larger for patients aged <65 years(p < 0.001) for both in-hospital and 1-year mortality. [Conclusion]: There were no differences in the clinical presentation of IE between the groups. Age ≥ 80 years, high comorbidity (measured by CCI),and non-performance of surgery were independent predictors of mortality in patients with IE.CCI could help to identify those patients with IE and surgical indication who present a lower risk of in-hospital and 1-year mortality after surgery, especially in the <65-year group

Effect of remote ischaemic conditioning on clinical outcomes in patients with acute myocardial infarction (CONDI-2/ERIC-PPCI): a single-blind randomised controlled trial.

BACKGROUND: Remote ischaemic conditioning with transient ischaemia and reperfusion applied to the arm has been shown to reduce myocardial infarct size in patients with ST-elevation myocardial infarction (STEMI) undergoing primary percutaneous coronary intervention (PPCI). We investigated whether remote ischaemic conditioning could reduce the incidence of cardiac death and hospitalisation for heart failure at 12 months. METHODS: We did an international investigator-initiated, prospective, single-blind, randomised controlled trial (CONDI-2/ERIC-PPCI) at 33 centres across the UK, Denmark, Spain, and Serbia. Patients (age >18 years) with suspected STEMI and who were eligible for PPCI were randomly allocated (1:1, stratified by centre with a permuted block method) to receive standard treatment (including a sham simulated remote ischaemic conditioning intervention at UK sites only) or remote ischaemic conditioning treatment (intermittent ischaemia and reperfusion applied to the arm through four cycles of 5-min inflation and 5-min deflation of an automated cuff device) before PPCI. Investigators responsible for data collection and outcome assessment were masked to treatment allocation. The primary combined endpoint was cardiac death or hospitalisation for heart failure at 12 months in the intention-to-treat population. This trial is registered with ClinicalTrials.gov (NCT02342522) and is completed. FINDINGS: Between Nov 6, 2013, and March 31, 2018, 5401 patients were randomly allocated to either the control group (n=2701) or the remote ischaemic conditioning group (n=2700). After exclusion of patients upon hospital arrival or loss to follow-up, 2569 patients in the control group and 2546 in the intervention group were included in the intention-to-treat analysis. At 12 months post-PPCI, the Kaplan-Meier-estimated frequencies of cardiac death or hospitalisation for heart failure (the primary endpoint) were 220 (8·6%) patients in the control group and 239 (9·4%) in the remote ischaemic conditioning group (hazard ratio 1·10 [95% CI 0·91-1·32], p=0·32 for intervention versus control). No important unexpected adverse events or side effects of remote ischaemic conditioning were observed. INTERPRETATION: Remote ischaemic conditioning does not improve clinical outcomes (cardiac death or hospitalisation for heart failure) at 12 months in patients with STEMI undergoing PPCI. FUNDING: British Heart Foundation, University College London Hospitals/University College London Biomedical Research Centre, Danish Innovation Foundation, Novo Nordisk Foundation, TrygFonden

What are the paths to quality of service in basketball sports clubs? Analysis of entrepreneurial orientation and level of competition

La orientación emprendedora (compuesta por innovación, asun- ción de riesgos y proactividad), es entendida como la disposición para afron- tar de forma ventajosa los desafíos del entorno y sus rivales, teniendo cre- ciente interés en la investigación y relacionada generalmente con un mayor rendimiento en distintos ámbitos de la organización. El presente estudio, realizado con clubes de baloncesto españoles, analiza la relación existente entre la Orientación Emprendedora, el nivel de competición de los clubes y la calidad de servicio que prestan a sus deportistas y socios/abonados. En este trabajo, en el que se ha utilizado como metodología de análisis fsQCA se han analizado 103 clubes deportivos de baloncesto (61% de categoría nacional y 39% autonómica). Los resultados muestran diferentes caminos para lograr altos niveles de Calidad de Servicio, destacando Asunción de Riesgos y nivel de competición nacional como variables que mayor presencia tienen en las soluciones de altos niveles de Calidad de servicio.Abstract: The entrepreneurial orientation (composed of innovation, risk ta- king and proactivity), is understood as the willingness to face the challenges of the environment and its rivals in an advantageous way, having a growing interest in research and generally related to greater performance in different areas of the organization. This study, carried out with Spanish basketball clubs, analyses the relationship between the Entrepreneurial Orientation, the level of competition of the clubs and the quality of service they provide to their athletes and members/subscribers. In this work, in which the fsQ- CA analysis methodology has been used, 103 basketball sports clubs have been analysed (61% national and 39% regional). The results show different ways to achieve high levels of Service Quality, with Risk Assumption and the level of national competition standing out as the variables that have the greatest presence in solutions with high levels of Service Quality