Insights for a post-Brexit era: marketing the UK as a study destination – an analysis of Arab, Chinese and Indian student choices

Britain’s scheduled exit from the European Union (‘Brexit’) has long-term ramifications for strategic marketing. Faced with new challenges and uncertainty, UK universities are increasingly looking beyond EU borders to recruit international students. In this context, we draw upon country-of-origin theory to categorise the factors that influence non-EU international student decisions to select an overseas study destination and institution. Based on the results of a survey with 317 Arab, Chinese, and Indian students attending UK universities, we identify eight factors that influence international student decisions to study in the UK (social safety, education quality, entry obstacles, environment, recommendations, knowledge of host country, work and immigration, and meeting new cultures). The results address gaps in the literature, offering new insights that will help practitioners and academics to better understand how international students select a country and university as a study location

Perspectives, opportunities and tensions in ethical and sustainable luxury: introduction to the thematic symposium

Scholars agree that the environmental and societal impacts of consumption require greater attention, and need examining in more diverse market contexts. This editorial essay focuses on the nascent area of ethical/sustainable luxury, and critically considers how the scope of ethical/sustainable consumption can be broadened in the luxury sector. We address the compatibility of ethicality/sustainability and luxury by examining a range of opportunities (e.g., durability, rarity, quality, local embedment) and inherent tensions (e.g., excess, prestige, self-gratification, uniqueness) in relation to improving the ethical/sustainable consumption practices within the luxury sector. We also introduce several original articles published as part of this Thematic Symposium, whose arguments underscore both the merits, and flaws, of ethical/sustainable luxury. On the basis of this and prior research, we present a balanced perspective by identifying various factors that facilitate or inhibit the acceptance and furtherance of ethicality/sustainability within sector. Thus, this essay serves as a springboard for further research and development in ethical/sustainable luxury whilst simultaneously highlighting the importance of the topic in general

A multi-analytical approach to studying customers motivations to use innovative totally autonomous vehicles

Increasing technological innovation means level 5 fully autonomous vehicle pods (AVPs) that do not require a human driver are approaching reality. However, the adoption of AVPs continues to lag behind predictions. In this paper, we draw on Mowen's (2000) 3M model taking a multi-analytical approach utilising PLS-SEM and fuzzy set qualitative comparative analysis, to investigate how personality trait sets motivate consumers to adopt AVPs. Based on a survey of 551 US respondents, we identify four necessary traits and five combinations of traits that predict adoption. We contribute to consumer psychology theory by advancing the understanding of the motivational mechanisms of consumers’ adoption of autonomous vehicles that are triggered and operationalised by personality traits and conceptualising innovativeness as a complex multidimensional construct. From a managerial perspective, our findings highlight the significance of incorporating elements that are congruent with target customers’ personality traits, when designing, manufacturing and commercializing innovative products

Branding in the digital age : a '2020' vision for brand management

The proliferation of digital media, together with increasingly mobile internet connectivity, has arguably been the most significant influence on brands and brand management in the first two decades of this millennium. An important development in academic research on branding and marketing in this time has been the widening spectrum of research methods, as well as topics – ranging from qualitative and experiential to highly technical and (big)data-based approaches. In many ways, this development reflects that modern-day branding is a multidisciplinary scientific artform. Successful branding needs more than marketers; it needs ethnographers, designers, and data-scientists alike to overcome challenges and firmly grasp the opportunities that the digital age brings. What guidance can we provide to them for successful branding in the digital age? Combining the findings from the five papers included in this Internet Research special section and insights from leading practitioners, we present brands with a clearer ('20/20') vision for successful branding from the year 2020 onwards. We do so in this editorial essay by identifying and elaborating on four crucial foci for branding that are intrinsically associated with a brand’s identity: transparency, responsibility, connectivity, and creativity

Co-creation of the ski-chalet community experiencescape

Ski-chalets provide skiers with a unique experience where 'consumer communities' of like-minded people engage with each other using a blend of online and offline social interactions. In this case study, we draw upon theoretical underpinnings from the brand and consumer community literature to explore individuals' experiences in the consumer community of ski-chalet aficionados. We investigate how the experience is co-created among other community members and service providers, thus answering calls for more research focusing on the co-creation of tourist encounters. The results of an ethnographic study identified five themes that incorporate both the motivators for engaging in a ski-chalet community and their co-created experiences (socialisation, all-inclusive chalet offering, active hedonistic skiing, location/place, the 'augmented' community of online and offline skiers). Providing new insights into the co-creation of tourist experiences, a framework is developed for understanding augmented communities and the ski-chalet experiencescape

Slimy tactics: the covert commercialisation of child-targeted content

There are growing concerns about the commercialisation of childhood and the consequences of marketing to children, including marketing’s negative effects and increasingly sophisticated and potentially deceptive online tactics that permeate the contemporary media environment. Children and young people are prolific users of video-sharing platforms (VSP) such as TikTok and YouTube, yet little is known about children’s advertising literacy within these contexts. Therefore, this paper answers recent calls for a deeper understanding of children’s advertising literacy in light of their increasingly digital lifestyles. A combination of qualitative, participatory creative methods were used with children aged 9–11 from the UK. Findings show that despite their negative perceptions of online advertising, children place a level of trust in video-sharing platforms, based on a misconception that the commercialisation of content is always disclosed. This is concerning because children may prefer and pay more attention to content that they believe to be genuine

Why do travelers trust TripAdvisor? Antecedents of trust towards consumer-generated media and its influence on recommendation adoption and word of mouth

The proliferation of fake and paid online reviews means that building and maintaining consumer trust is a challenging task for websites hosting consumer-generated content. This study tests a model of antecedents and consequences of trust for consumer-generated media (CGM). Five factors are proposed for building consumer trust towards CGM: source credibility, information quality, website quality, customer satisfaction, user experience with CGM. Trust is expected to predict recommendation adoption and word of mouth. Data from 366 users of CGM were analyzed through structural equation modeling and the findings show that all the aforementioned factors with the exception of source credibility and user experience influence consumer trust towards CGM. Trust towards a CGM website influences travel consumers' intentions to follow other users' recommendations and fosters positive word of mouth. Findings also show that information quality predicts source credibility, customer satisfaction, and website quality

Understanding pre-teen consumers social media engagement

Social media (SM) platforms are frequently used by pre-teen (8–12-year old) consumers for curating their self-identity, developing social relationships and for learning. This paper identifies the building blocks that drive pre-teen SM engagement. We use the Gioia method to analyse interview data collected from 32 pre-teens and parents, in France. Findings show that the primary building blocks are FoMO (Fear of Missing Out) and social inclusive experience, being noticed online, multiplicity, excessive use (without guidelines) and self-regulation. Identity constructs (self-identity and social-identity) are used to explain SM engagement – and to empirically define core conceptual building blocks (aggregate dimensions) that drive SM engagement. We contribute to consumer theory by developing a holistic research framework to examine pre-teen SM engagement. Self-identity and social-identity theories help explain the factors that drive pre-teen SM engagement and explain push/pull influences of parents and schools in encouraging or discouraging certain behaviour. We build on current research into SM usage, drawing from the fragmented existing literature, to reveal causes of both excessive screen-time and SM usage among pre-teen consumers, which may indicate antecedents of future adult behaviour. Practical and regulatory policy issues are considered and addressed

The Influence of Contrasting Values on Consumer Receptiveness to Ethical Information and Ethical Choices

Ethical consumption is more likely when consumers are receptive to ethical product information and consider such information when making purchasing decisions. Building on communication theory, we develop and test a framework illustrating how different consumer values induce contrasting effects on consumers’ willingness to choose ethical products through affecting consumer receptiveness to ethical product nformation. We present an online survey with 590 US consumers, which was analyzed with covariancebased structural equation modeling (CB-SEM). Results show that altruistic and biospheric consumer values increase consumers’ willingness to choose ethical products via trust in ethical advertising and ethical purchase decision involvement. In contrast, egoistic consumer values reduce ethical purchase decision involvement, and ultimately consumers’ willingness to choose ethical products. Thus, we illustrate the mechanisms through which contrasting values take effect. Results are discussed in light of theoretical and managerial implications and reemphasize the need for better adaptation of ethical marketing to individual consumer characteristics