Studying the Relationship between Factors related to Stress and Stress Management of Insurance Employees of Iran Social Security Organization

Introduction & Purpose: Considering the stressors in the Social Security Organization and the management of these factors in order to improve efficiency and quality of medical services, the present study aimed to to provide a stress management model for insurance employees of the Social Security Organization of Iran. Materials and Methods: This research is applied in purpose and is survey in method. The statistical population consisted of three groups: Experts familiar with the field of employee stress management that by selective non-random sampling method, 15 individuals were selected. Results: All employees and managers of the Social Security Organization of Iran that 462 were selected based on the Cochran's formula, and 232 people were selected by stratified random sampling method appropriate to the size of the population. In this study, a questionnaire was used to collect the required data. The model design and approval questionnaire with 29 components and indicators was changed to 24 items after obtaining the opinion of experts using the Delphi method. The Stress-Related Factors Questionnaire included 72 questions and the Stress Management Questionnaire consisted of 24 questions. In this study, the content validity of the questionnaire of factors related to stress and stress management were 0.915 and 0.921 respectively, and their reliability was calculated to be 99.1 and 94.6, which was greater than 0.7 and it was acceptable. Data analysis was performed using structural equation modeling with Lisrel software. Discussion: At 5% level error between individual factors (-0.33), occupational factors (-0.37), managerial factors (-5.99), organizational factors (-4.62), environmental factors (0.76 0), there was a significant and inverse relationship between stress and stress management of insurance employees of the Social Security Organization of Iran. Conclusion: The existing facts in the discussion of psychopathology and mental health in the workplace show that a significant percentage of the causes of mental illness and work fatigue among the employees of organizations can be found in the behavior methods and personality of managers

Identificación y selección de indicadores de factores socio-educacionales que afectan la calidad de los servicios

Municipalities in Mazandaran province (Iran), like other service organizations, are working within legal frameworks. In light of the increasing importance of customer satisfaction and respect in municipalities, the objective of this article is to identify and evaluate indicators of social factors that affect the quality of educational services. The statistical population of the present study included experts and university professors in the Mazandaran province. 15 people were selected by a non-random sampling method. Based on previous studies, research literature, and interviews conducted, the questionnaire was designed and approved. Of 36 questions on social factors that affect the quality of educational services, 7 were related to the quality of educational services. The examination of the items of the questionnaire was carried out with the Delphi technique approach and the suitability of the components and dimensions was measured using the SPSS software. According to the results of the second round of the Delphi technique, 33 indicators of social factors that affect the quality of educational services and 5 indicators of quality of service obtained a score higher than 3. The educational services based on the criteria proposed by the experts included the behavior of the employees, in addition to their competence and skills, innovation in the provision of educational services, coordination and responsibility of the organization, organizational trust, organizational performance, social responsibility and the labor values of employees. Furthermore, the mean of all dimensions was between 4 and 5 (between appropriate and completely appropriate). In conclusion, there was an adjustment between all dimensions of social factors that affect the quality of educational services according to the proposed criteria.Los municipios de la provincia de Mazandaran (Irán), como otras organizaciones de servicios, están trabajando dentro de los marcos legales. A la luz de la creciente importancia de la satisfacción del cliente y su respeto en los municipios, el objetivo de este artículo es identificar y evaluar los indicadores de los factores sociales que afectan la calidad de los servicios. La población estadística del presente estudio incluyó expertos y profesores universitarios en la provincia de Mazandaran. 15 personas fueron seleccionadas por un método de muestreo no aleatorio. Con base en estudios previos, la literatura de investigación y las entrevistas realizadas, el cuestionario fue diseñado y aprobado. De 36 preguntas sobre los factores sociales que afectan la calidad de los servicios, 7 estaban relacionadas con la calidad de los servicios. El examen de los ítems del cuestionario se realizó con el enfoque de la técnica Delphi y la idoneidad de los componentes y dimensiones se midió utilizando el software SPSS. De acuerdo con los resultados de la segunda ronda de la técnica Delphi, 33 indicadores de factores sociales que afectan la calidad de los servicios y 5 indicadores de calidad de servicio obtuvieron una puntuación superior a 3. Los servicios basados ​​en los criterios propuestos por los expertos incluyeron el comportamiento de los empleados, además de su competencia y habilidades, la innovación en la prestación de servicios, la coordinación y la responsabilidad de la organización, la confianza organizacional, el desempeño organizacional, la responsabilidad social y los valores laborales de los empleados. Además, la media de todas las dimensiones estaba entre 4 y 5 (entre apropiado y completamente apropiado). En conclusión, hubo un ajuste entre todas las dimensiones de los factores sociales que afectan la calidad de los servicios según los criterios propuestos

The relationship between psychological empowerment and job burnout: a model with a mediating role of self-efficacy in nurses

Background: The present study aimed to investigate the relationship between psychological empowerment and job burnout with a mediating role of self-efficacy in nurses of private hospitals in Shiraz. Methods: The present study was applied in terms of aim. The statistical population included nurses of private hospitals in Shiraz. According to the statistics of the Deputy of Shiraz University, their number was 750 people. Using Cochran's formula, the sample size was determined at 256 people. To collect data, Maslach job burnout questionnaire, Spreitzer psychological empowerment questionnaire and Sherer & Adams self-efficacy questionnaire and structural equation method were used to analyze the data. Results: The absolute value of the path coefficient to explain the relationship between psychological empowerment and job burnout was -0.545 and t-statistic is higher than 1.96. There was a negative relationship between psychological empowerment and job burnout. Also, psychological empowerment with a mediating role of self-efficacy has a negative path coefficient was -0.704 and t-statistic is higher than 1.96. Self-efficacy increased the effect of psychological empowerment on job burnout. Conclusion: Since perfectionist people and those extremely involved at work suffer from job burnout emotionally and self-efficacy relationship in line with psychological empowerment and inverse relationship with job burnout, it is necessary to take special measures for psychological empowerment to prevent job burnout by managers to increase the efficiency of nurses

Relationships between work ethics and green management: a case study of Shiraz public hospitals

Introduction: Work ethic and green management are crucial issues in the health sector. This study was conducted to design a model on the relationship between work ethic and green management in public hospitals in Shiraz. Methods: Mixed method (qualitative-quantitative) was used in the present study. The statistical sample in the qualitative section to answer the Delphi questionnaire included professors of medical universities and managers of public hospitals in Shiraz. The statistical sample in this section was obtained to be 15 people by using snowball sampling. The statistical population in the quantitative section included 200 staff of Shiraz public hospitals. They selected by stratified sampling method. Data collection tools included Delphi questionnaire and structural equation questionnaire. The quantitative section analysis was performed by SPSS and AMOS software. Results: Based on the results of the Delphi method, 8 main components and 29 sub-components were identified: among them, 4 main components were related to work ethic and 4 main components were related to green management.  The results of structural equations showed that the factor loads of green management components including waste management, green human resources, productivity and energy were 0.41, 0.73, 1.09 and 0.60, respectively. Also, the factor loads of work ethic components including dependence, ambition, considerations and cooperation were 0.65, 0.81, 0.89 and 0.75, respectively. Work ethic also affected green management by 0.40. Conclusion: Work ethic affects green management. Health and human considerations in the workplace and ambition in work, productivity and green human resources were the most important components

Developing a Conceptual Model of Cultural Policy-making in District 8 Payame Noor Universities based on Piety

The present study aimed to provide a conceptual model of cultural policy-making in Payame Noor universities in District 8 based on piety and virtue. In this study, the components of cultural policy based on piety were first identified through exploratory studies and surveys of knowledge-aware experts using the Delphi technique, and then these factors were tested in the form of a model designed in the statistical population. The statistical population of the study was 30 experts to test the model and to measure the research variables according to the managers of District 8 Payame Noor University; the head of cultural affairs of the university and clerics and professors of Islamic education department of Payame Noor Universities District 8 were used, which were 110 individuals. Due to the limited statistical population, the census method was used. The present study is a descriptive-correlational research that has been done by survey method. Furthermore, this research is development-applied in terms of purpose. The data collection method in this study is a combination of library and field studies and the tools of data collection are review of documents, interviews and questionnaires, which confirmed the validity and reliability of the questionnaires. In order to analyze the data, descriptive statistics (types of indicators, statistical tables and graphs) and inferential statistics (structural equation modeling) have been used. The research findings, while confirming the proposed model of research, showed that piety and its components: God-centeredness and monotheism, promoting the need to obey divine sovereignty, expediency in Islamic culture and meritocracy (Imam Ali's biography) have a positive and significant effect on cultural planning. At the end, research suggestions were presented

Challenges and Strengths of Fourth-Generation Accreditation Standards from the Perspective of Nurses at Afzalipour Hospital in Kerman: A Qualitative Study

Background: Accreditation is a team effort to improve service quality. Nurses, as key members of the care team, play an important role in implementing accreditation standards. This study aimed to explain the challenges and strengths of the implementation of fourth-generation accreditation from the perspective of nurses. Methods: The present study was a qualitative one conducted using content analysis. The research population included nurses of Afzalipour hospital in Kerman, Iran. Using purposive and snowball sampling, 5 nurses, 5 head nurses, and 3 supervisors were selected for accreditation. The data were collected through semi-structured interviews. The interviews were transcribed, coded, categorized, and analyzed separately. Then, using content analysis, the data obtained from the interviews were reduced and given a structure and system. Data analysis was performed using MAXQDA software (version 10). Results: The most important challenges in this study were increasing nurses’ workload and working pressure and weakening nurses’ relationship with the patient. Moreover, there was no adequate infrastructure to implement accreditation. The strengths of implementing accreditation standards included increasing nurses’ awareness, improving reporting and documentation, increasing patient safety, and improving organizational processes. Conclusion: The results of this study emphasized the need to implement accreditation standards to integrate working methods and improve the quality of services and patient safety. Solving the existing challenges is a way to ensure the quality and continuous improvement of nursing services. In general, the results of this study provide useful information to policy makers and senior managers of the health system to reform the structure of hospital accreditation

The Relation between Organizational Entrepreneurship and Transformational Leadership with Social Responsibility in the Medical Society

Background: Today, organizations are confronted with the issue of what determines the growth and prosperity of their social responsibility. The current study aimed to investigate the relation between organizational entrepreneurship and transformational leadership with social responsibility of the medical society. Methods: The present study was a descriptive-analytic study with a cross-sectional survey design. The statistical population was the managers and staff of the Universities of Medical Sciences in Kerman province in 2018. 384 samples were selected using convenience sampling. Data was collected through the Persian version of the Allen et al.’s organizational entrepreneurship questionnaire, Mirmohammadi & Rajai's transformational leadership questionnaire, and Taheri’s social responsibility questionnaire. Data was analyzed using structural equations modeling in AMOS ver. 24.0. Results: The findings of this study showed that organizational entrepreneurship (P=0.002) and its dimensions including business environment (P=0.023), entrepreneurial culture (P=0.001), entrepreneurial orientation (P=0.031) and entrepreneurial action (P=0.001) had a positive and significant association with social responsibility. Also, transformational leadership (P=0.001) and its dimensions including perspective (P=0.004), institutionalization of change (P=0.001) and purposeful activities (P=0.001) had a positive and significant association with social responsibility. Conclusion: According to the results of the study, it is suggested that using organizational entrepreneurship and transformational leadership strategies, can promote social responsibility in the medical community and provide appropriate services that match the needs of society. Keywords: Organizational Entrepreneurship, Transformational Leadership, Social Responsibilit

Investigating the Relationship between Psychological Empowerment and Job Burnout with a Mediating Role of Emotional Intelligence in Nurses of Private Hospitals in Shiraz

Introduction: Employee burnout is one of the most important issues in today’s organizations because worn-out or depleted employees cannot effectively achieve organizational goals. The present study aimed to investigate the relationship between psychological empowerment and job burnout with a mediating role of emotional intelligence in nurses of private hospitals in Shiraz.Methods: The present study used a cross-sectional analytical method on 256 nurses from private hospitals in Shiraz; according to the statistics of the Vice-Chancellor of Shiraz University, the total number of working nurses was around 750. To collect data, Maslach’s job burnout, Spreitzer’s psychological empowerment, and Bar-On’s emotional intelligence questionnaires were used, and the structural equation method was used to analyze the data.Results: The absolute value of the path coefficient explaining the relationship between psychological empowerment and job burnout was greater than 0.3 (0.545), and the t-statistic was higher than 1.96. Therefore, a negative relationship exists between psychological empowerment and job burnout, so with increased psychological empowerment, job burnout decreases. Also, Emotional intelligence increases the effect of psychological empowerment on job burnout. Thus, job burnout decreases with increased psychological empowerment and emotional intelligence.Conclusion: According to the results of this study, there are mutual effects between psychological empowerment, emotional intelligence, and job burnout, so it is expected that managers can promote psychological empowerment and reduce job burnout by strengthening emotional intelligence and improving the efficiency of nurses

The Relationship Between Accuracy of Numerical Magnitude Comparisons and Children’s Arithmetic Ability: A Study in Iranian Primary School Children

The relationship between children’s accuracy during numerical magnitude comparisons and arithmetic ability has been investigated by many researchers. Contradictory results have been reported from these studies due to the use of many different tasks and indices to determine the accuracy of numerical magnitude comparisons. In the light of this inconsistency among measurement techniques, the present study aimed to investigate this relationship among Iranian second grade children (n = 113) using a pre-established test (known as the Numeracy Screener) to measure numerical magnitude comparison accuracy. The results revealed that both the symbolic and non-symbolic items of the Numeracy Screener significantly correlated with arithmetic ability. However, after controlling for the effect of working memory, processing speed, and long-term memory, only performance on symbolic items accounted for the unique variances in children’s arithmetic ability. Furthermore, while working memory uniquely contributed to arithmetic ability in one-and two-digit arithmetic problem solving, processing speed uniquely explained only the variance in single-digit arithmetic skills and long-term memory did not contribute to any significant additional variance for one-digit or two-digit arithmetic problem solving