Performance measurement procedures that support innovativeness rather than hamper it

This paper addresses the contemporary challenges in increasing firm-level innovativeness and developing appropriate performance metrics. The authors discuss these challenges and provide a literature review on the innovation enhancing factors in service industries. They subsequently study the case of a multinational telecom company that tries to renew its innovative capabilities after a restructuring. An interpretative approach, based on employee focus group interviews and an extensive management workshop, is taken to co-develop context specific factors that enhance innovativeness. These factors include, amongst others, personal recognition and acknowledgement for an innovative achievement, available time, customer intimacy, and a clear innovation strategy. The identified factors will be used in a follow-up research aimed to develop performance measurement procedures that support the company to develop and exploit its innovative capabilities

Common Good : Sustainable and Transparent Business

Social entrepreneurship is a new business perspective. This book was written since new topics are attracting both interest and questions. The Common Good book contains accounts of Finnish social entrepreneurship. To gain an overall picture of the phenomenon, the book interviews social entrepreneurs and researches their field of business. Find out more about social entrepreneurs in various sectors through these enterprises’ stories. The book also contains views on business principles, markets and competitive methods. You are currently holding the most comprehensive work on social entrepreneurship to date