Gestión del talento humano y calidad de atención al usuario en las Oficinas del Servicio Administrativo y Tributario – Lima, 2018

La presente tesis tiene como título Gestión del talento humano y calidad de atención al usuario en las Oficinas del Servicio Administrativo y Tributario – Lima 2018 y tuvo como objetivo general determinar la relación entre la gestión del talento humano y la calidad de atención al usuario. Es una investigación descriptiva correlacional, de diseño no exsperimental con un enfoque cuantitativo. La población estuvo conformada por 90 colaboradores de ls Oficinas del Servicio Administrativo Tributario – Lima y por 100 usuarios que acudieron a estas oficinas a realizar sus respectivos trámites.. Se utilizaron como instrumentos para la recolección de datos dos cuestionarios, uno para la variable gestión del talento humano con 25 preguntas y otro para la variable calidad de atención al usuario con 12 preguntas, los resultados mostraron una correlación alta con un rho = 0.833 y significativa con un p = 0.000.This thesis is entitled Human talent management and quality of user service in the Administrative and Tax Service Offices - Lima 2018 and had the general objective of determining the relationship between human talent management and quality of user service. It is a descriptive, correlational, non-experimental research with a quantitative approach. The population was made up of 90 employees from the Tax Administrative Service Offices - Lima and 100 users who went to these offices to carry out their respective procedures. Two questionnaires were used as instruments for data collection, one for the variable human talent management with 25 questions and the other for the variable quality of user care with 12 questions, the results showed a high correlation with a rho = 0.833 and significant with p = 0.000

Debt maturity structure across Europe: Evidence from Greece, Ireland, Italy, Portugal and Spain

The purpose of this empirical work is to examine the determinants of corporate debt maturity structure in Greek, Irish, Italian, Portuguese and Spanish listed firms on the main stock index of each country, using panel data methodology. These countries have been highly affected by sovereign debt crisis that developed in Europe, and firms in these countries operate under different environment conditions, which have implications on firms’ debt maturity choice. The sample considers the period 2001-2010, resulting in 855 firm-year observations. We apply the Generalized Method of Moments (GMM) estimation method. We find evidence that firms in these countries adjust their debt maturity ratio to an optimum target level. Opposite to the liquidity risk theory, we find evidence that firms with high liquidity have higher debt maturity ratios. We also provide evidence that firms which synchronize asset and liability maturities have debt with longer maturities. At the country level the results suggest that firms in developed countries have more access to long-term debt. We also find evidence that firms tend to use less long-term debt in countries with high inflation. Firms use more short-term debt when financial sector has a higher dimension. In countries where the legal system is more effective firms use debt with longer maturities. Finally, we observe a slowdown on firms’ debt maturity during the financial crisis. However, these results are statistically insignificant. Overall, the choice of debt maturity structure is determined by both firms-specific and country-specific effects.O objectivo da presente dissertação é analisar os determinantes da maturidade da dívida para as empresas cotadas no principal índice bolsista da Grécia, Espanha, Irlanda, Itália e Portugal, usando a metodologia de dados em painel. Estes países foram fortemente afectados pela crise das dívidas soberanas que se desenvolveu na Europa e operam em diferentes condições, que têm impacto na maturidade da dívida. A amostra considera o período 2001-2010, resultando em 855 observações. O modelo aplicado foi o Generalized Method of Moments (GMM). Concluímos que as empresas nestes países ajustam a maturidade da sua dívida para um nível óptimo. Ao contrário do indicado pela teoria de risco de liquidez, verificámos que as empresas que apresentam maior liquidez possuem em média dívida com maturidade superior. Também concluímos que as empresas que sincronizam a maturidade dos activos com a dos passivos apresentam dívida de mais longo prazo. Para os determinantes de cada país verificámos que as empresas que actuam em países com maior desenvolvimento têm dívida com maturidades mais elevadas. As empresas apresentam dívida com maturidades superiores em países em que a inflação é mais reduzida. Quando o sector financeiro apresenta maior dimensão as empresas têm dívida com maturidades mais reduzidas. Em países onde o sistema legal é mais eficiente as empresas apresentam dívida com maturidades mais elevadas. Finalmente, apesar de documentarmos uma diminuição da maturidade da dívida durante a crise financeira, a mesma é estatisticamente insignificante para a sua evolução. Verificámos assim que a maturidade da dívida das empresas é determinada pelas condicionantes de cada empresa e de cada país

The influence of human and relational capital on the rapid internationalization of firms: A comparative study between Spain and Chile

Purpose: The purpose of this paper is to compare the influence of entrepreneurs human and relational capital on the rapid internationalization of their firms from two economically different contexts. Design/methodology/approach:This study was developed using data that were collected from the Global Entrepreneurship Monitor of Spain and Chile. A logistic regression analysis was used to examine and compare the influence of some elements of entrepreneurs´human and relational capital on the likelihood of their firms' rapid internationalization. Findings: The results revealed that Chilean entrepreneurs rely more on their formal education or experience to rapidly internationalize their firms. In contrast, Spanish entrepreneurs complement their formal education with their relational capital to conduct international entrepreneurial activities. Research limitations/implications: The implications of this study are related to the role that public policies play in promoting these types of entrepreneurial initiatives. Originality/value: This study presents several contributions. First, it advances the understanding of entrepreneurial internationalization in emerging economic contexts. Second, it provides a comparative study regarding entrepreneurial internationalization, which is considered a fundamental current in the field of international entrepreneurship. Finally, this comparative study improves our understanding of the influence of different economic contexts on entrepreneurial internationalization

The IRAS 08589-4714 star-forming region

We present an analysis of the IRAS 08589-4714 star-forming region. Thisregion harbors candidate young stellar objects identified in the WISEand Herschel images using color index criteria and spectral energydistributions (SEDs). The SEDs of some of the infrared sources and the70 microns radial intensity profile of the brightest source (IRS 1) aremodeled from Herschel fluxes using the one-dimensional radiativetransfer DUSTY code. For these objects, we estimate the envelope masses,sizes, densities, and luminosities which suggest that they are veryyoung, massive and luminous objects at early stages of the formationprocess. Color-color diagrams in the bands of WISE and 2MASS are used toidentify potential young objects in the region. Those identified in thebands of WISE would be contaminated by the emission of PAHs. We use theemission distribution in the infrared at 70 and 160 microns, to estimatethe dust temperature gradient. This suggests that the nearby massivestar-forming region RCW 38, located ~ 10 pc of the IRAS source positionmay be contributing to the photodissociation of the molecular gas and tothe heating of the interstellar dust in the environs of the IRAS source.Fil: Saldaño, Hugo Pablo. Universidad Nacional de Cordoba. Observatorio Astronomico de Cordoba; Argentina. Consejo Nacional de Investigaciones Científicas y Técnicas; ArgentinaFil: Vasquez, Javier. Provincia de Buenos Aires. Gobernación. Comisión de Investigaciones Científicas. Instituto Argentino de Radioastronomía. Consejo Nacional de Investigaciones Científicas y Técnicas. Centro Científico Tecnológico Conicet - La Plata. Instituto Argentino de Radioastronomía; Argentina. Universidad Nacional de la Plata. Facultad de Ciencias Astronómicas y Geofísicas; ArgentinaFil: Gómez, M.. Universidad Nacional de Cordoba. Observatorio Astronomico de Cordoba; Argentina. Consejo Nacional de Investigaciones Científicas y Técnicas; ArgentinaFil: Cappa, Cristina Elisabeth. Provincia de Buenos Aires. Gobernación. Comisión de Investigaciones Científicas. Instituto Argentino de Radioastronomía. Consejo Nacional de Investigaciones Científicas y Técnicas. Centro Científico Tecnológico Conicet - La Plata. Instituto Argentino de Radioastronomía; Argentina. Universidad Nacional de la Plata. Facultad de Ciencias Astronómicas y Geofísicas; ArgentinaFil: Duronea, Nicolas Urbano. Provincia de Buenos Aires. Gobernación. Comisión de Investigaciones Científicas. Instituto Argentino de Radioastronomía. Consejo Nacional de Investigaciones Científicas y Técnicas. Centro Científico Tecnológico Conicet - La Plata. Instituto Argentino de Radioastronomía; ArgentinaFil: Rubio, M.. Universidad de Chile; Chil

Molecular gas in the star-forming region IRAS 08589-4714

Aims. We present an analysis of the region IRAS 08589-4714 with the aim of characterizing the molecular environment. Methods. We observed the 12CO(3-2), 13CO(3-2), C18O(3-2), HCO+(3-2), and HCN(3-2) molecular lines in a region of 150″ × 150″, centered on the IRAS source, to analyze the distribution and characteristics of the molecular gas linked to the IRAS source. Results. The molecular gas distribution reveals a molecular clump that is coincident with IRAS 08589-4714 and with a dust clump detected at 1.2 mm. The molecular clump is 0.45 pc in radius and its mass and H2 volume density are 310 M⊙ and 1.2 × 104 cm-3, respectively. Two overdensities were identified within the clump in HCN(3-2) and HCO+(3-2) lines. A comparison of the LTE and virial masses suggests that the clump is collapsing in regions that harbor young stellar objects. An analysis of the molecular lines suggests that they are driving molecular outflows.Facultad de Ciencias Astronómicas y GeofísicasInstituto Argentino de Radioastronomí

The IRAS 08589-4714 star-forming region

We present an analysis of the IRAS 08589-4714 star-forming region. Thisregion harbors candidate young stellar objects identified in the WISEand Herschel images using color index criteria and spectral energydistributions (SEDs). The SEDs of some of the infrared sources and the70 microns radial intensity profile of the brightest source (IRS 1) aremodeled from Herschel fluxes using the one-dimensional radiativetransfer DUSTY code. For these objects, we estimate the envelope masses,sizes, densities, and luminosities which suggest that they are veryyoung, massive and luminous objects at early stages of the formationprocess. Color-color diagrams in the bands of WISE and 2MASS are used toidentify potential young objects in the region. Those identified in thebands of WISE would be contaminated by the emission of PAHs. We use theemission distribution in the infrared at 70 and 160 microns, to estimatethe dust temperature gradient. This suggests that the nearby massivestar-forming region RCW 38, located ~ 10 pc of the IRAS source positionmay be contributing to the photodissociation of the molecular gas and tothe heating of the interstellar dust in the environs of the IRAS source.Instituto Argentino de RadioastronomíaFacultad de Ciencias Astronómicas y Geofísica

Crowdsourcing-Based Fingerprinting for Indoor Location in Multi-Storey Buildings

POCI-01-0247-FEDER-033479The number of available indoor location solutions has been growing, however with insufficient precision, high implementation costs or scalability limitations. As fingerprinting-based methods rely on ubiquitous information in buildings, the need for additional infrastructure is discarded. Still, the time-consuming manual process to acquire fingerprints limits their applicability in most scenarios. This paper proposes an algorithm for the automatic construction of environmental fingerprints on multi-storey buildings, leveraging the information sources available in each scenario. It relies on unlabelled crowdsourced data from users’ smartphones. With only the floor plans as input, a demand for most applications, we apply a multimodal approach that joins inertial data, local magnetic field andWi-Fi signals to construct highly accurate fingerprints. Precise movement estimation is achieved regardless of smartphone usage through Deep Neural Networks, and the transition between floors detected from barometric data. Users’ trajectories obtained with Pedestrian Dead Reckoning techniques are partitioned into clusters with Wi-Fi measurements. Straight sections from the same cluster are then compared with subsequence Dynamic Time Warping to search for similarities. From the identified overlapping sections, a particle filter fits each trajectory into the building’s floor plans. From all successfully mapped routes, fingerprints labelled with physical locations are finally obtained. Experimental results from an office and a university building show that this solution constructs comparable fingerprints to those acquired manually, thus providing a useful tool for fingerprinting-based solutions automatic setup.publishersversionpublishe

Búsqueda de jurisprudencia en Colombia basada en procesamiento de lenguaje natural (NLP) y Lynked Data

Introducción: Dentro de la elicitación de requisitos los stakeholders generalmente no logran articular requisitos de interoperabilidad (RI) acordes a las necesidades del negocio, debido a que las organizaciones se enfocan en aspectos técnicos de las soluciones en lugar de realizar sistemáticamente un análisis holístico de la interoperabilidad y su relación con aspectos del negocio. Objetivo: Describir un framework que orienta desde la perspectiva de negocio, la captura y especificación de RI que pueden presentarse entre los sistemas organizacionales que componen los procesos de una organización. Metodología: Fue utilizado el método de investigación-acción para definir y aplicar cada uno de los componentes del framework propuesto a partir de cuatro ciclos de investigación y tres ciclos de resolución de problemas en los cuales se aplicó la técnica de estudios de caso. Resultados: El marco está constituido por cuatro componentes, un conjunto de heurísticas que permiten identificar RI, un modelo que describe los atributos que constituyen la interoperabilidad a nivel de negocio, un proceso que orienta la captura de RI, y una guía para especificar los RI.  Por otra parte, los RI desde la perspectiva del negocio se plantean como  partida para el desarrollo de los aspectos que se deben abordar en los niveles inferiores de interoperabilidad correspondientes a procesos, servicios y datos. Conclusiones: A través de tres estudios de caso, se describe la experiencia en la aplicación de la propuesta en dos organizaciones. Los resultados iniciales muestran que el framework es útil, práctico y adecuado para abordar la elicitación de RI. Palabras clave: organización; sistemas organizacionales; elicitación; negocio; interoperabilidad.Introduction: Within requirements elicitation, stakeholders generally fail to articulate interoperability requirements (IR) according to business needs, because organizations focus on technical aspects of solutions instead of systematically conducting a holistic analysis of the interoperability and its relationship with aspects of the business. Objective: Describe a framework that guides from the business perspective, the capture and specification of IR that can occur between the systems that make up the processes of an organization. Methodology: The action research method was used to define and apply each of the components of the proposed framework based on four research cycles and three problem-solving cycles in which the case study technique was applied. Results: The framework is made up of four components, a set of heuristics to identify IR, a model that describes the attributes that constitute interoperability at the business level, a process that guides the capture of IR, and a guide to specifying IR. On the other hand, IR from a business perspective is proposed as a starting point for the development of the aspects that must be addressed at the lower levels of interoperability corresponding to processes, services and data. Conclusions: Through three case studies, the experiences in the application of the proposal in two organizations are described. Initial results show that the framework is useful, practical and appropriate for addressing IR elicitation.      Key words: organization; organizational systems; elicitation; business; interoperability.   &nbsp

Molecular gas in the star-forming region IRAS 08589-4714

Aims. We present an analysis of the region IRAS 08589-4714 with the aim of characterizing the molecular environment. Methods. We observed the 12CO(3-2), 13CO(3-2), C18O(3-2), HCO+(3-2), and HCN(3-2) molecular lines in a region of 150″ × 150″, centered on the IRAS source, to analyze the distribution and characteristics of the molecular gas linked to the IRAS source. Results. The molecular gas distribution reveals a molecular clump that is coincident with IRAS 08589-4714 and with a dust clump detected at 1.2 mm. The molecular clump is 0.45 pc in radius and its mass and H2 volume density are 310 M⊙ and 1.2 × 104 cm-3, respectively. Two overdensities were identified within the clump in HCN(3-2) and HCO+(3-2) lines. A comparison of the LTE and virial masses suggests that the clump is collapsing in regions that harbor young stellar objects. An analysis of the molecular lines suggests that they are driving molecular outflows.Facultad de Ciencias Astronómicas y GeofísicasInstituto Argentino de Radioastronomí

Propuesta en Supply Chain Management y Logística en la empresa Bershka

En la siguiente tesis se encuentra información relacionada a la investigación de una empresa elegida por el grupo de trabajo, en donde nos enfocamos al desarrollo de la red estructural, desarrollando además los procesos según el enfoque GSCF, y todo lo relacionado a Supply Chain Management y Logística. Cada capítulo contiene información inédita, la cual fue desarrollada en el transcurso del diplomado por todos los integrantes del grupo de trabajo.In the following thesis you will find information related to the investigation of a company chosen by the working group, where we focus on the development of the structural network, also developing the processes according to the GSCF approach, and everything related to Supply Chain Management and Logistics. Each chapter contains unpublished information, which was developed during the diploma course by all the members of the working group