Employee satisfaction of Premier Bank Limited

This internship report is submitted in a partial fulfillment of the requirements for the degree of Masters of Business Administration, 2015.Cataloged from PDF version of Internship report.Includes bibliographical references (page 36).This internship report on “Employee satisfaction of Premier Bank Limited” was prepared to fulfill the requirement of the MBA program of the Department of Business Administration of BRAC university, the purpose of this report is to be acquainted to the practical corporate environment. This report is the result of 3 months long practical desk work of the Premier Bank Ltd, Head Office. Premier Bank Limited has started its journey as a private commercial bank on June 10, 1999. The bank has 92 branches throughout Bangladesh. The Premier Bank is one of the largest private commercial bank of the country. Hence it is very clear that, Pr loan, consumer credit scheme, car and house loan etc Premier Bank plays a vital role in the economy of our country. Providing different sorts of credit and schemes like loan trust receipt, bank guarantee, industrial loan, it Human resource management (HRM) is considered a critical organizational resource that helps an organization sustain its effectiveness. It is one important area that influences a number of employees' attitudes and behavior such as intent to leave, levels of job satisfaction, and organizational commitment. Human resource management practices are those that create trust in employees and these practices include giving employees empowerment and involvement in decision making; extensive communication about functioning and performance of the employees service; designing training for skills and personal development of employees; selective hiring; team-working; rewards system that commensurate with effort; reduction of status between the management and staff and all workers are valued regardless of their role. In this new era, people are the primary source for a organization’s competitive advantage and organizational prosperity and survival depends on how employees are treated. The report contains my practical observation on an experience in Premier Bank Limited Human Resources Division, Head Office, Dhaka. Before going to the analysis, it is necessary to have some knowledge about the bank. For this purpose an overview of the Premier Bank has been made. Here the focus point was on History, Product/service offerings, Operational network organogram, Visions for the future. This report has used both primary and secondary data sources. Primary sources like face to face interaction with the employees, respective officers, my own practical work experience and relevant file study. For secondary sources I used annual report of 2013, 2014, periodicals published by Bangladesh Bank and various book articles regarding training programMd. Rakik ShahabuddinM. Business Administratio

Impact of Globalization on Human Rights in Developing Countries: Connecting the Dots towards the SDGs

This study focuses on the complex interaction between globalization and human rights. The study uses a multifaceted approach to analyze the possible overlaps and conflicts between globalization and human rights to find ways to lessen negative effects and maximize good ones. The research intends to identify the gaps and possibilities of implementing the Sustainable Development Goals (SDGs) by looking at the particular difficulties encountered by developing countries. The study reveals the intricate interactions between globalization and human rights using data from several case studies as well as a thorough examination of the literature. It identifies several significant impact areas, such as labor rights, access to healthcare and education, environmental sustainability, gender equality, and the defense of indigenous peoples' rights. Additionally, the study evaluates how governments, civil society, international organizations, and other stakeholders are addressing the adverse effects of globalization on human rights and sustainable development. The paper unleashes mitigating factors and emphasizes the obligations of the many UN stakeholders to defend human rights and assist in the achievement of the SDGs. By resolving these issues, developing nations may more effectively take advantage of globalization's potential advantages while defending human rights and pursuing sustainable development objectives within the SDG framework. One of the key limitations of this paper is the lack of access to achieving primary data and the generalization of the concept itself. The impact of globalization has a deeper and specific scope of discussion

Marketing of Maize Products in Bangladesh: A Value Chain Analysis

Agricultural products are a lucrative field of new product development in Bangladesh, which may become a new need discovery. The extant literature on new product development has focused on how a firm may successfully create a value chain and position it in market. Maize is among the key commodities for food security in Bangladesh. Its value chain would benefit from better regional trade integration throughout the country and continues to be hampered by multiple market and institutional failures. A frame work for managing the value chain is being created to minimize new product failure. The study focuses on how other participants may indeed influence the development of new products and create a successful value chain plan. This signifies the potential benefits and the opportunities existing in Bangladesh for the sector of maize. Keywords: New product development, Hierarchy, Agro-based firms, Agricultural marketing

Entrepreneurship as a Sustainable Solution for the Female Graduates in the SME Sector of Bangladesh

Female entrepreneurship is a sustainable entrepreneurial activity by women, individually or in a group. This relatively new phenomenon has been gaining attention in developing countries like Bangladesh. The female graduates of the country represent an important yet untapped segment of entrepreneurship. The paper critically reviews the existing literature and evaluates the current situation of this segment and finds that issues from social, cultural, legal, political, workplace and educational system contexts limit their capacity to participate in the labor-force besides their male counterparts. The issues, if not treated prudently, might adversely affect the socio-economic goals of Bangladesh. Entrepreneurship may stand as a sustainable employment solution for the female graduates, which would enable them to contribute to the Small and Medium-sized enterprises (SME) sector of the country. The article proposes practical recommendations to reinforce the initiatives by the stakeholders and suggests to make necessary policy changes in order to facilitate graduate female entrepreneurship in the SME sector, enhance sustainability of the sector and convert it into a catalyst for economic growth of Bangladesh

Influence of Working from Home Culture on the Effectiveness of Virtual Onboarding of New Employees

The COVID-19 pandemic remains a global disaster with extraordinary consequences for corporations and their people. The stresses of working from home during a pandemic are heightened for newbies entering new occupations and organizations. To address the issues concerning the rapid adoption of virtual onboarding in employment relations and human resource management practices, the paper seeks to determine whether there is a positive relationship between online orientation and training and holistic support with virtual onboarding in the context of multinational companies operating in Bangladesh. A cross-sectional survey of 110 individuals of diverse profiles from various multinational companies (MNCs) in Bangladesh is undertaken using Google Forms. The data was analyzed using SPSS 26.0. It was discovered that online orientation, online training, and holistic support play an important part in carrying out a successful virtual onboarding process for newcomers working from home. It was also found that having a strong relationship with peers, and senior coworkers is a key aspect of obtaining the assistance that new employees require in the workplace as they start. It is expected that the managers in the MNCs may regain workers' trust by strengthening their virtual or onboarding operations as a whole. The frameworks offered can guide managers in better responding to employees' needs. The successful use of virtual onboarding among the MNCs in Bangladesh is a little-explored research domain. The study findings address the gap by highlighting its effectiveness and encouraging the implication of virtual onboarding of the employees working from home in the MNCs. The study does not rule out the potential of other factors influencing virtual onboarding effectiveness, nor focus on any particular professional groups. The online survey makes it difficult to provide information on the sample's representativeness. Further research and inquiry are required to confirm the findings

Configuring a blueprint for Malaysian SMEs to survive through the COVID-19 crisis: The reinforcement of Quadruple Helix Innovation Model

When something unpredictable creates turbulence, the result can be disastrous not only for Malaysian SMEs but also for the country’s economic outline as well. So, how can SMEs survive the current crisis period caused by the COVID-19 pandemic? Actually, there are no straight answers. At this point, the study aims to serve a wider understanding of how an adjustable configuration of different strategic initiatives can help Malaysian SMEs endure through the crisis based on the QHIM mechanism. The study has embraced a qualitative approach on the basis of online focus group discussion with the support of an expert facilitator. The data collection process includes 10 participants from various fields, such as academia; banking, NGOs and SMEs. The study also collected secondary information through different newspapers, magazines, websites, E-libraries, documentaries, and related journal sources. Because SMEs are operating in uncertain conditions, the findings from the discussions suggest that an adjustable integration of various ranges of initiatives, such as access and management of financial resources, exploration-exploitation of opportunities, efficient negotiation, digital adoption, and leadership commitment can help SMEs to endure throughout this crisis. The findings also contend the intervention of innovation and calculated risk-taking within the configuration. The proposed conceptual model serves as an important mechanism for policy-makers and owner-manager of SMEs to understand how adjustments in identified initiatives can play a vital role regarding survival in this crisis. It provides recommendations for SMEs and on how to remain competitive through resilience and renewal strategies. The study contributes to the existing literature in crisis management and identifies the survival and resilience strategies of SMEs in developing regions during a long-lasting crisis. It also serves as a unique approach to how the Quadruple Helix perspective can be a vital concept in the survival process. Research paper Keywords: COVID-19; Crisis management; Digitalization; Innovation; SMEs Reference to this paper should be made as follows: Islam, A., Jerin, I., Hafiz, N., Tali Nimfa, D., & Abdul Wahab S. (2021). Configuring a blueprint for Malaysian SMEs to survive through the COVID-19 crisis: The reinforcement of Quadruple Helix Innovation Model. Journal of Entrepreneurship, Business and Economics, 9(1), 32–81.&nbsp

APPLYING SERVQUAL MODEL TO MEASURE ONLINE CUSTOMER SATISFACTION IN PACKAGE DELIVERY SERVICES

Online customer is a person or association that purchases goods from a retail store via internet. This online purchasing is facilitated by companies that deliver shipping parcels, known as package delivery companies. The service quality is measured by the difference between customers’ expectations towards a service and their actual experience from that service. The objective of the study is to explore the correlation of online customer satisfaction with service quality in the package delivery industry using quality management framework SERVQUAL. Quantitative data on customer satisfaction levels divulged from questionnaires were scrutinized against service quality factors, which was later replaced in the service quality model using a five-point Likert scale and conducting simple regression. The result of the study found positive impact of reliability, assurance and empathy dimensions of service quality model on online customers’ satisfaction level pertaining to package delivery companies, with overall dominance of reliability dimension. The study adds value to the untapped sector of package delivery service, a critical backbone of e-commerce. The findings can be applicable for any e-commerce entrepreneurs in order to enhance optimum customer management efficiency by focusing on imperative dimensions of service quality model and perking up customer satisfaction

Self-care Practices of Type 2 Diabetes Patients by Socio-demographic and Clinical Factors: An Ordered Probit Model

Background: Diabetes prevalence has risen more rapidly in middle- and low-income countries and has emerged as the seventh highest cause of death in such countries. Socio-demographics, patient knowledge and clinical factors, such as family history of diabetes, have a vital effect on the disease outcomes. This study assessed self-care practices among patients with type 2 diabetes to determine the probability of self-care by predictor variables, including socio-economic and clinical factors, and quantify the marginal effects of these independent variables on different self-care practices among diabetic patients. Methods: This exploratory study collected data from 200 type 2 diabetes patients at a branch of private pharmacy in Pakistan using a convenient sampling technique and a semi-structured questionnaire. An ordered probit regression model was used to analyze the different self-care practices among diabetic patients. With self-practices ordered in four classes from poor to good, the marginal effects of each socio-economic and clinical factors were also calculated on the likelihood of aforesaid self-care practices among diabetic patients. Results: Results showed that the relationships of household income, patient’s choice of private or public hospital for treatment, and patient’s weight with self-care probability were statistically significant. These socio-demographics and clinical indicators significantly influenced each category of self-care practices. Conclusion: Socio-demographic and clinical factors played a decisive role in the healthcare practices among type-2 diabetes patients. Monthly household income, patient’s choice of private or public hospital for treatment, and patient’s weight influenced different levels of self-care practices. Income had a negative contribution in poor and fair self-care levels of practices, whereas it had a positive role in average and good self-care levels of practices. Keywords: type 2 diabetes; self-care practices; socio-economic factors; developing countr

Computer-aided system for extending the performance of diabetes analysis and prediction

Every year, diabetes causes health difficulties for hundreds of millions of individuals throughout the world. Patients’ medical records may be utilized to quantify symptoms, physical characteristics, and clinical laboratory test data, which may then be utilized to undertake biostatistics analysis to uncover patterns or characteristics that are now undetected. In this work, we have used six machine learning algorithms to give the prediction of diabetes patients and the reason for diabetes are illustrated in percentage using pie charts. The machine learning algorithms used to predict the risks of Type 2 diabetes. User can self-assess their diabetes risk once the model has been trained. Based on the experimental results in AdaBoost Classifier's, the accuracy achieved is almost 98 percent