The role of Practice in Facilitating Consumer Value Co-Creation in the Higher Education Sector

Service-Dominant logic provides a framework for refinements in the concepts of valuecreation and co-creation between multiple actors. Moreover, S-D logic provides a shiftfrom outcome to process by arguing that value is not created and delivered in terms ofoutput but rather co-created in a process. Recently, the interest has focused on HigherEducation and how value is co-created between actors in Higher Education. However,it is not yet known, whether the practices within value are co-created in the HigherEducation. Drawing on S-D logic framework and practice theory, the aim of this paperis to develop and understand how practices in Higher Education such as interactingmay offer opportunities to facilitate co-creation and contribute to value in-use in thehigher education sector

Co-creating high-value hospitality services in the tourism ecosystem: Towards a paradigm shift?

Purpose: Adopting the service-ecosystem perspective, this is the first empirical study conceptualising tourism as an ecosystem. Based on the institutional theory and focusing on high-value hospitality services, it aims to unveil the components of the multilayer tourism ecosystem that enable stakeholders’ interactions at and between different levels. Methods: Applying a qualitative research design in Rhodes, the study focuses on value co-creation to explore the structure of the tourism ecosystem and its underlying mechanisms. Triangulation and bracketing were employed to ensure the reliability of the data collected through ten semi-structured interviews with high-ranking tourism policy-makers and hotel/restaurant managers. Results: The results led to the identification of the three-level service ecosystem (micro, meso, macro) that incorporates myriads of actions and interactions shaping tourism activity in order to provide high-value hospitality services. The analysis also revealed the institutional logic that permeates all levels (rules, norms, practices, meanings and symbols). Implications: The study goes beyond the destination-visitor and firm-guest interactions to incorporate multiple stakeholders co-creating value in the tourism ecosystem, including tourists, locals and employees, hotels and restaurants, DMOs and other organisations supporting the tourism value chain. It sheds light on the new paradigm shift from the notion of tourism industry to the concept of an inclusive tourism ecosystem, paving the way for future research to address global challenges in the COVID-19 era

Erratum to: 36th International Symposium on Intensive Care and Emergency Medicine

[This corrects the article DOI: 10.1186/s13054-016-1208-6.]

Investigating the Importance of Sports Facilities & Staff for Football Fans

(a) Purpose: This study seeks to investigate the importance of facilities and staff for football fans in Greece. (b) Design/methodology/approach: A survey was carried out during two matches of Superleague games with a convenience sample of 312 spectators. A structured questionnaire was used with scales based on previous research. (c) Findings: Factor analysis revealed four reliable factor dimensions: facilities design; staff; facilities maintenance, and quick & easy access. Staff and quick & easy access are shown to be the most important dimensions for respondents followed by the other two. Results also indicated that there are significant differences in the importance assigned to these 4 factor dimensions among different levels of age; education; income, and marital status. (d) Research limitations/implications: This study is limited to one sport and on a convenience sample of football fans. Future research can validate further these findings and increase their generalisability. (e) Practical implications: The results of this study challenge sport managers to manage effectively the design of the stadium; the processes of entry and exit of fans; the environment of the game; and the quality of stadium facilities

The Impact of Corporate Social Responsibility in Food Industry’s Product-Harm Crises

Purpose - The first purpose of this study is to analyse the impact of prior CSR information on the perceived degree of danger, attribution of blame, brand evaluation and buying intentions after a product-harm crisis in the food industry. The second purpose is to examine the moderation effect of CSR importance ascribed by the consumers on the above mentioned relations