41 research outputs found
Inclusion, Contrast and Polysemy in Dictionaries: The Relationship between Theory, Language Use and Lexicographic Practice
Get PDFThis paper explores the lexicographic representation of a type of polysemy that arises when the meaning of one lexical item can either include or contrast with the meaning of another, as in the case of dog/bitch, shoe/boot, finger/thumb and animal/bird. A survey of how such pairs are represented in monolingual English dictionaries showed that dictionaries mostly represent as explicitly polysemous those lexical items whose broader and narrower readings are more distinctive and clearly separable in definitional terms. They commonly only represented the broader readings for terms that are in fact frequently used in the narrower reading, as shown by data from the British National Corpus
Multi-factor service design: identification and consideration of multiple factors of the service in its design process
Get PDFService design is a multidisciplinary area that helps innovate services by bringing new ideas to customers through a design-thinking approach. Services are affected by multiple factors, which should be considered in designing services. In this paper, we propose the multi-factor service design (MFSD) method, which helps consider the multi-factor nature of service in the service design process. The MFSD method has been developed through and used in five service design studies with industry and government. The method addresses the multi-factor nature of service for systematic service design by providing the following guidelines: (1) identify key factors that affect the customer value creation of the service in question (in short, value creation factors), (2) define the design space of the service based on the value creation factors, and (3) design services and represent them based on the factors. We provide real stories and examples from the five service design studies to illustrate the MFSD method and demonstrate its utility. This study will contribute to the design of modern complex services that are affected by varied factors
From data to value: A nine-factor framework for data-based value creation in information-intensive services
Get PDFService is a key context for the application of IT, as IT digitizes information interactions in service and facilitates value creation, thereby contributing to service innovation. The recent proliferation of big data provides numerous opportunities for information-intensive services (IISs), in which information interactions exert the greatest effect on value creation. In the modern data-rich economy, understanding mechanisms and related factors of data-based value creation in IISs is essential for using IT to improve such services. This study identified nine key factors that characterize this data-based value creation: (1) data source, (2) data collection, (3) data, (4) data analysis, (5) information on the data source, (6) information delivery, (7) customer (information user), (8) value in information use, and (9) provider network. These factors were identified and defined through six action research projects with industry and government that used specific datasets to design new IISs and by analyzing data usage in 149 IIS cases. This paper demonstrates the usefulness of these factors for describing, analyzing, and designing the entire value creation chain, from data collection to value creation, in IISs. The main contribution of this study is to provide a simple yet comprehensive and empirically tested basis for the use and management of data to facilitate service value creation
