Development of a Standard Methodology for Documenting Processes in an Organization

The application of process management in our country has been extended throughout the last decade; improvement in management, high performance levels, reduction of operation times, optimization of resources and obtaining of quality certifications are among the main reasons why both public and private organizations seek to implement it. However, despite being an implicit activity within the change of management model to the process approach and even the improvement of the functional administrative model, the documentation of processes becomes an uncomfortable, complex and time-consuming task that often generates nervousness and distrust in workers. Diversity of criteria and the lack of an adequate methodology with effective tools makes it difficult to achieve the expected results. This article presents in detail the steps, their sequence and instruments used that allow an organization to raise the information of its processes and document them. As a result of different research projects developed over several years, the methodology of process mapping allowed for the documentation of all the activities of different administrative units of the Escuela Superior Politécnica de Chimborazo and not only to comply with the laws and regulations but also to improve their management. In the last application, it contributed to the development of the documentary structure of a quality management system that allowed an academic unit to achieve international quality certification. Keywords: management, processes, process documentation, process manual. Resumen Escuela Superior Politécnica de Chimborazo, Riobamba, Ecuador *E-mail: [email protected] La aplicación de la gestión de procesos en nuestro país se ha ido extendiendo a lo largo de la última década; mejoras en la gestión, altos niveles de rendimiento, reducción de tiempos de operaciones, optimización de recursos y obtenciones de certificaciones de calidad son entre otros los principales motivos por los cuales organizaciones tanto públicas como privadas buscan implementarla. Sin embargo y a pesar de ser una actividad implícita dentro del cambio de modelo de gestión hacia el enfoque de procesos e incluso del mejoramiento del modelo administrativo funcional, la documentación de los procesos se convierte en una labor incomoda, compleja y con un alto consumo de tiempo que suele generar nerviosismo y desconfianza en los trabajadores. Diversidad de criterios y la falta de una metodología adecuada con instrumentos eficaces complica cumplir los resultados esperados. El presente artículo presenta a detalle los pasos, su secuencia e instrumentos utilizados que le permiten a una organización levantar la información de sus procesos y documentarlos. Resultado de diferentes proyectos de investigación desarrollados a los largo de varios años, la metodología de levantamiento de procesos permitió documentar todas las actividades de distintas unidades administrativas de la Escuela Superior Politécnica de Chimborazo y no solo cumplir lo establecido el leyes y reglamentos sino también mejorar su gestión, en la última aplicación contribuyó a elaborar la estructura documental de un sistema de gestión de la calidad que logró que una unidad académica alcance una certificación internacional de calidad. Palabras claves: gestión, procesos, documentación de procesos, manual de procesos

Mapping Nairobi's dairy food system: An essential analysis for policy, industry and research

Demand for dairy products in sub-Saharan Africa, is expected to triple by 2050, while limited increase in supply is predicted. This poses significant food security risk to low income households. Understanding how the dairy food system operates is essential to identify mitigation measures to food insecurity impact. This study aims to determine the structure and functionality of Nairobi's dairy system using a value chain mapping approach

Prevalencia de factores de riesgo cardiovascular clásicos en población adulta de Talca, Chile, 2005

Departamento de Bioquímica Clínica e Inmunohematología, Facultad de Ciencias de la Salud, Universidad de Talca, Talca, Chile. Instituto de Matemática y Física, Universidad de Talca, Talca, Chile. Departamento de Salud Pública, Facultad de Ciencias de la Salud, Universidad de Talca, Talca, Chile. Escuela de Psicología, Universidad de Talca, Talca, Chile.Background: Cardiovascular disease (CVD) has several traditional risk factors (RF), and some of them are potentially modifiable. Aim: To determine the prevalence of most common risk factors in adult population in Talca in Central Chile. Subjects and methods: We studied 1007 subjects aged 18 to 74 years (66% women), living in Talca, selected by a probability sampling. They answered a questionnaire and anthropometry, blood pressure, lipid profile and blood glucose were measured. Results: Thirty seven percent of subjects smoked, 70.1% had a body mass index over 25 kg/m2 and 41% had an abnormally high circumference. High blood pressure was found in 37% (36% of these subjects were unaware of this condition), 44.5% had hypercholesterolemia, 21.5% had low HDL cholesterol, 40.1% had hypertriglyceridemia and 26.3% had high blood glucose levels. Conclusions: There is a high prevalence of risk factors for CVD in adult population from Talca. The prevalence of risk factors is higher than that reported by the 2003 National Health Survery

An Efficient Object-Oriented Exploration Algorithm for Unmanned Aerial Vehicles

Autonomous exploration of unknown environments usually focuses on maximizing the volumetric exploration of the surroundings. Object-oriented exploration, on the other hand, tries to minimize the time spent on the localization of some given objects of interest. While the former problem equally considers map growths in any free direction, the latter fosters exploration towards objects of interest partially seen and not yet accurately identified. The proposed work relates to a novel algorithm that focuses on an object-oriented exploration of unknown environments for aerial robots, able to generate volumetric representations of surroundings, semantically enhanced by labels for each object of interest. As a case study, this method is applied both in a simulated environment and in real-life experiments on a small aerial platform

Caracterización fisicoquímica y estabilidad oxidativa de aceites comestibles de semillas de sacha inchi microencapsulados y secados por aspersión

The aim of this work was to obtain sacha inchi oil (SIO) microcapsules from two different species, Plukenetia volubilis L. (SIVO) and Plukenetia huayllabambana L. (SIHO), using different biopolymers as wall materials and spray drying technology. The physicochemical characteristics such as encapsulation efficiency, particle size, morphology and oxidative stability were analyzed in order to select the best formulation that could potentially be used as an ingredient in the development of functional food. Bulk SIO and four formulations were tested for each oil ecotype, using different encapsulating agents: maltodextrin (MD), Arabic gum (AG), whey protein concentrate (WPC) and modified starch HI-CAP®-100 (H). Microcapsules made of H presented the highest oxidative stability and encapsulation efficiency compared to AG, AG:MD or AG:MD:WPC formulations.El objetivo de este trabajo fue obtener microcápsulas de dos especies de aceite de sacha inchi (SIO), Plukenetia volubilis L. (SIVO) y Plukenetia huayllabambana L. (SIHO), utilizando diferentes biopolímeros como materiales de pared y la tecnología de secado por aspersión. Se analizaron tanto las características fisicoquímicas como la eficiencia de encapsulación, el tamaño de partícula, la morfología y la estabilidad oxidativa para seleccionar la mejor formulación que podría utilizarse como ingrediente en el desarrollo de alimentos funcionales. Se analizaron los aceites y cuatro formulaciones para cada ecotipo, usando diferentes agentes encapsulantes: maltodextrina (MD), goma Arábiga (AG), concentrado proteico de lactosuero (WPC) y almidón modificado HI-CAP®-100 (H). Las microcápsulas hechas con H presentaron la mayor estabilidad oxidativa y eficiencia de encapsulación en comparación con las formulaciones: AG; AG:MD o AG:MD:WPC

Modelling the Canes Venatici I dwarf spheroidal galaxy

The aim of this work is to find a progenitor for Canes Venatici I (CVn I), under the assumption that it is a dark matter free object that is undergoing tidal disruption. With a simple point mass integrator, we searched for an orbit for this galaxy using its current position, position angle, and radial velocity in the sky as constraints. The orbit that gives the best results has the pair of proper motions $\mu_\alpha$ = -0.099 mas yr$^{-1}$ and $\mu_\delta$ = -0.147 mas yr$^{-1}$, that is an apogalactic distance of 242.79 kpc and a perigalactic distance of 20.01 kpc. Using a dark matter free progenitor that undergoes tidal disruption, the best-fitting model matches the final mass, surface brightness, effective radius, and velocity dispersion of CVn I simultaneously. This model has an initial Plummer mass of 2.47 x $10^7$ M$_\odot$ and a Plummer radius of 653 pc, producing a remnant after 10 Gyr with a final mass of 2.45 x 10$^5$ M$_\odot$, a central surface brightness of 26.9 mag arcsec$^{-2}$, an effective radius of 545.7 pc, and a velocity dispersion with the value 7.58 km s$^{-1}$. Furthermore, it is matching the position angle and ellipticity of the projected object in the sky.Comment: 11 pages, 14 figures, accepted by A&