The relationship between customer service and the organizational performance

Customer Service is not something new for us. Many industries now are practically in using customer service as to make sure their company can get a good connection between them with the customers. Customer service also helps to manage good organizational performance. For this thesis, it will find the requirement of research objective, which is to identify the component In customer service and also to identify the relationship between customer service and organizational performance. Customer service will be the dependent variable that include another two factors which is in term of quality and also time. Meanwhile, the organizational performance will be the independent variable for this thesis. With this variable, it will help to shows whether quality and time under customer service has relationship or not with the organizational performance in term of process management. In thesis, it will use survey techniques as the method of data collection. Proton service Centre in Kuala Lumpur has been chosen with total population of 21 service centre. All the data that has been collected will then be analyse using SPSS Software before result can be obtained. With all the data and information that has been collected, the relationship between both variable can be come out. For the first objective, all the information can be obtained by viewing and studies based on the literature review and relate it with triple constraint of project management. Meanwhile for the second objective, hypothesis testing has been done and the result shows that in term of quality variable, there is no significant relationship towards the organizational performance. For the term of time, there is significant relationship towards organizational performance

Perkembangan Pondok Pesantren – Pondok Pesantren Tertua di Sidayu Gresik 1920-1990(Pondok Pesantren Al-Munawwar, Pondok Pesantren Qiyamul Manar, dan Pondok Pesantren Mamba’ul Hisan)

Pondok pesantren Al-Munawwar, pondok pesantren Qiyamul Manar, dan pondok pesantren Mamba’ul Hisan. Ketiga pondok pesantren ini merupakan pondok pesantren tertua yang ada di Sidayu, masing-masing dari pondok pesantren yang tersebut mempunyai keistimewaan yang tidak dimiliki oleh pondok pesantren lainnya. Hal ini membuat tidak ada persaingan diantara ketiga pondok pesantren tersebut, meskipun wilayah pondok pesantren mereka sangat dekat satu sama lain. Selain itu ketiga pondok pesantren ini dianggap sebagai pelopor munculnya pondok-pondok pesantren lainnya di Sidayu sampai saat ini. Beberapa pendiri pondok pesantren yang ada di Sidayu sampai saat ini, mempunyai hubungan dengan ketiga tokoh tersebut, baik itu dari hubungan antar keluarga maupun dari hubungan antara guru dan murid. Semakin banyaknya pondok pesantren yang ada di wilayah Sidayu, menyebabkan wilayah Sidayu terkenal menjadi sebuah Kota Santri. Rumusan masalah dalam penelitian ini adalah (1) Bagaimana perkembangan pondok pesantren tertua di Sidayu pada 1920-1990? (2) Bagaimana pengaruh pondok pesantren pada sistem pendidikan Islam di masyarakat Sidayu pada 1920-1990? Dalam penelitian ini digunakan metode sejarah. Tahap pertama adalah heuristik, untuk mengumpulkan sumber-sumber. Tahap kedua adalah kritik, untuk menyeleksi sumber yang valid. Tahap ketiga adalah interpretasi yang dilakukan dengan mengaitkan dan menganalisis sumber. Tahap terakhir adalah historiografi, untuk melakukan penulisan kembali hasil interpretasi dalam bentuk skripsi ini.Hasil dari penelitian menunjukkan bahwa, pendirian pondok pesantren di Sidayu dilatar belakangi oleh beberapa fakor, faktor-faktor tersebut antara lain: keinginan untuk mengajarkan Al-Qur’an, untuk memperkuat kembali ajaran Agama Islam yang sudah mulai luntur, dan keberhasilan dalam mendidik anak. Akan tetapi masih dalam pembahasan yang sama, yaitu: mengembangkan pendidikan agama Islam di Sidayu. Keberadaan pondok pesantren mempunyai pengaruh terhadap sistem pendidikan Islam pada masyarakat Sidayu, yaitu: Pertama, membentuk masyarakat Sidayu yang berkarakter Islami. Keberadaan pondok pesantren diwilayah Sidayu, memberikan pengaruh kepada masyarakat sekitar. Kedua, didirikannya yayasan pendidikan formal pertama yang ada di Sidayu. Pendirian yayasan ini dilatar belakangi oleh adanya pondok pesantren yang telah berdiri jauh sebelumnya. Pondok pondok pesantren ini selain dijadikan sebagai tempat untuk belajar ilmu agama, juga digunakan sebagai tempat belajar ilmu pengetahuan umum. maka atas dasar itu para ulama’ di wilayah Sidayu termasuk kyai-kyai dari pondok-pondok pesantren tersebut, dan beberapa tokoh masyarakat di wilayah Sidayu bersepakat untuk mendirikan sebuah tempat pendidikan swasta yaitu: madrasah Tsanawiyah. Dan ketiga, munculnya pondok pesantren-pondok pesantren baru. Kemunculan pondok-pondok baru ini terdiri dari dua faktor yaitu: Faktor keluarga, dan Faktor Assatidz.Kata Kunci: Perkembangan, Pondok Pesantren, Siday

Enforcement of Laws for Utilisation of Natural Resources in the Coastal Area of Bima Bay, Indonesia

The increasing use of natural resources and various development activities have given rise to various negative impacts, such as the threat of degradation of coastal resources, both directly and indirectly. Regulations regarding the authority to manage coastal areas and small islands still need to be integrated and systematic. This research aims to determine how law enforcement uses natural resources in coastal areas. In regulating the utilisation of natural resources, land in coastal areas can be categorised into two sides, namely, control and management. Control is regulated in Law No 5/1960 UUPA; management is regulated in Law No 1/2014 concerning managing coastal areas and small islands. Implementing the use of natural resources in the coastal area of Bima Bay, seen from the level of education and legal awareness of the people in a region, can influence their understanding of the importance of monitoring and utilising natural resources in coastal areas. The availability of facilities and infrastructure for monitoring and utilising natural resources in coastal areas varies depending on location, level of development and government policy. The implications of law enforcement, carried out by the marine monitoring UPT from the Maritime Affairs and Fisheries Service, this supervision collaborates with Polairut. Along with the community who can participate in monitoring and managing the use of natural resources so that in the future it can be effective and beneficial for the interests of stakeholders in coastal areas

LEMBAR KERJA SISWABERBASIS KREATIVITAS DALAM PEMBUATAN ALAT PELAPISAN LOGAM UNTUK SISWA SMA KELAS XII

Penelitian ini bertujuan memperoleh LKS berbasis kreativitas dalam pembuatan alat pelapisan logam untuk siswa SMA kelas XII. Metode penelitian yang digunakan adalah metode evaluasi. Instrumen yang digunakan untuk penelitian ini diantaranya lembar validasi konten, lembar validasi konstruk, lembar validasi ekologis dan angket. Validasi dilakukan oleh lima orang validator dan uji coba terbatas dilakukan oleh sembilan orang siswa yang telah mempelajari konsep elektrolisis. Data yang diperoleh ditabulasi dan penafsiran skor dikategorisasi menurut interprestasi skor Riduwan (2015).Sedangkan korelasi antara penguasaan konsep dengan kreativitas ditentukan menggunakan uji korelasi product moment dan dikategorisasi menurut interprestasi koefisien relasi Sugiyono (2016). Hasil validasi konten dari validator terhadap LKS berbasis kreativitasterkategori sangat baik (skor = 95%). Sedangkan validasi konstruk terkategori sangat baik (skor = 97%). Validasi ekologis dari jawaban siswa terhadap LKS berbasis kreativitas juga terkategori sangat baik (skor = 87%). Selain itu, hasil angket menunjukkan penggunaan LKS berbasis kreativitas yang sangat baik oleh siswa (skor = 81%). Pada penelitian ini didapatkan korelasi antara penguasaan konsep dengan kreativitas terkategori kuat (r = 0,666). Kesimpulan penelitian ini adalah LKS berbasis kreativitas dapat mengembangkan kreativitas siswa dan korelasi antara penguasaan konsep dengan kreativitas terkategori kuat, Kata Kunci: LKS, Kreativitas, PBL, Pelapisan Logam, This research aims to obtain LKS based on creativity in the manufacture of electroplating for high school students class XII. The research method used is evaluation method. Instruments used for this research include content validation sheets, construct validation sheets, ecological validation sheets and questionnaires. Validation was performed by five validators and a limited trial was conducted by nine students who had studied the concept of electrolysis. The data obtained is tabulated and the score interpretation is categorized according to the interpretation of Riduwan score (2015). While the correlation between mastering the concept with creativity is determined using product moment correlation test and categorized according to the interpretation of the relationship coefficient Sugiyono (2016). The validation of content from validator to LKS based on creativity is very good (score = 95%). While the construct validation isvery good (score = 97%). The ecological validation of student responses to LKS based on creativity is also very good(score = 87%). In addition, the questionnaire results show the use of very goodLKS based on creativity by students (score = 81%). In this research, there is a correlation between the mastery of the concept with strong categorized creativity (r = 0,666). The conclusion of this research is LKS based on creativity can develop student creativity and correlation between mastering concept with strong categorized creativity, Keywords: LKS, Creativity, PBL, Electroplating

Kelayakan Novel Bau Peapi (Dari Lidah Turun Ke Hati) Karya Reni Hujan Sebagai Rekomendasi Bahan Ajar Sastra di SMA

ABSTRACT This study aims to assess the suitability of the novel "Bau Peapi (Dari Lidah Turun Ke Hati)" by Reni Hujan as a teaching material for literary appreciation in high schools. The research employed a qualitative method with a descriptive-analytical approach. The data were collected through content analysis of the novel and interviews with high school students. The findings indicate that the novel "Bau Peapi (Dari Lidah Turun Ke Hati)" possesses several aspects that make it suitable as a teaching resource for literary appreciation in high schools. These aspects include linguistic elements, psychological dimensions, socio-cultural backgrounds, alignment with the core competencies of Indonesian language education in high schools, and the inclusion of character education values. In conclusion, the novel "Bau Peapi (Dari Lidah Turun Ke Hati)" by Reni Hujan is deemed appropriate for use as a literary teaching material in high schools, supported by various factors such as linguistic aspects, psychological relevance, cultural background, alignment with Indonesian language competencies, and the integration of character education values.    Keywords: Literary Appreciation, Teaching Material, Suitability, Nove

ANALISIS KELAYAKAN DESAIN PEMBELAJARAN KOLOID MENGGUNAKAN MODEL RADEC BERORIENTASI STEM UNTUK MENINGKATKAN KREATIVITAS DAN KEMAMPUAN PEMECAHAN MASALAH

Tujuan penelitian ini adalah memperoleh desain pembelajaran koloid menggunakan model RADEC berorientasi STEM untuk meningkatkan kreativitas dan kemampuan pemecahan masalah. Metode penelitian yang digunakan adalah deskriptif evaluatif dengan 5 langkah yaitu diawali dengan adanya masalah, menentukan jenis informasi yang diperlukan, menentukan prosedur pengumpulan data, menentukan prosedur pengolahan informasi atau data dan menarik kesimpulan penelitian. Penelitian ini melibatkan 2 orang observer untuk uji TCOF, 2 orang pakar dan 1 orang guru senior untuk uji kelayakan internal dan 9 orang siswa SMA kelas XI untuk uji kelayakan eksternal. Instrumen yang digunakan adalah TCOF, uji kelayakan desain pembelajaran koloid dan angket. Data yang diperoleh ditabulasi dan penafsiran skor uji kelayakan dan angket dikategorisasi menurut interprestasi skor Riduwan sedangkan penafsiran skor TCOF dikategorisasi menurut interprestasi skor Al Abdali & Al Balushi. Berdasarkan analisis TCOF, desain pembelajaran koloid menggunakan model RADEC berorientasi STEM terkategori tinggi untuk meningkatkan kreativitas dan kemampuan pemecahan masalah siswa. Berdasarkan uji kelayakan internal dan eksternal, desain pembelajaran ini sangat layak digunakan untuk meningkatkan kreativitas dan kemampuan pemecahan masalah. Kata Kunci: Desain Pembelajaran Koloid, Model RADEC, STEM, Kreativitas, Kemampuan Pemecahan Masalah. The purpose of this study is to obtain a colloidal learning design using the STEM-oriented RADEC model to improve creativity and problem solving skills. The research method used is descriptive evaluative with 5 steps, namely beginning with a problem, determining the type of information needed, determining data collection procedures, determining information or data processing procedures and drawing research conclusions. This study involved 2 observers for the TCOF test, 2 experts and 1 senior teacher for the internal feasibility test and 9 high school students in class XI for an external eligibility test. The instrument used was the TCOF, the feasibility test for the design of colloidal learning and questionnaires. The data obtained were tabulated and the interpretation of the feasibility and questionnaire scores were categorized according to the interpretation of Riduwan's scores while the interpretation of the TCOF scores was categorized according to the interpretation of the Al Abdali & Al Balushi scores. Based on the TCOF analysis, the design of colloidal learning uses the high categorized STEM-oriented RADEC model to enhance students' creativity and problem solving abilities. Based on internal and external feasibility tests, this learning design is very feasible to use to improve creativity and problem solving skills. Keywords: Colloidal Learning Design, RADEC Model, STEM, Creativity, Problem Solving Ability

Globally convergent evolution strategies for constrained optimization

International audienceIn this paper we propose, analyze, and test algorithms for constrained optimization when no use of derivatives of the objective function is made. The proposed methodology is built upon the globally convergent evolution strategies previously introduced by the authors for unconstrained optimization. Two approaches are encompassed to handle the constraints. In a first approach, feasibility is first enforced by a barrier function and the objective function is then evaluated directly at the feasible generated points. A second approach projects first all the generated points onto the feasible domain before evaluating the objective function.The resulting algorithms enjoy favorable global convergence properties (convergence to stationarity from arbitrary starting points), regardless of the linearity of the constraints.The algorithmic implementation (i) includes a step where previously evaluated points are used to accelerate the search (by minimizing quadratic models) and (ii) addresses the particular cases of bounds on the variables and linear constraints. Our solver is compared to others, and the numerical results confirm its competitiveness in terms of efficiency and robustness