Investigating design features of a computer-mediated communication system

Computer-mediated communication (CMC) is increasingly used in higher education, but it is not without problems. The effectiveness of CMC depends on many factors, including the characteristics of CMC systems themselves. The research reported here therefore aimed to investigate how an educational CMC system might be improved, in order to support learning more effectively. The main context for the research was distance learning at the UK Open University (OU). A two-stage, mixed methods research approach was adopted. In the first stage, interviews and observations were carried out to explore the benefits and problems experienced by users. This revealed two major issues: information overload and lack of social presence. Information overload relates to users’ problems dealing with large numbers of messages. Social presence relates to the need for users to feel connected with each other. The second stage investigated system features aimed at addressing these issues, implemented in a prototype computer conferencing system. Features to address overload included branched message threading and user recommendations. Features to address social presence were ‘résumés’ and instant messaging. These features were evaluated using questionnaires, with several cohorts of students in an OU course. Students expressed approval of the features, although some features were not widely used. Students preferred branched threading to chronological threading because branching helped them to follow ‘conversations’. Students were uncomfortable recommending messages, feeling that the value of a message would vary between people. They were also uncomfortable using instant messaging to contact others whom they did not know. However, the awareness aspect of instant messaging provided a sense of solidarity. The research demonstrated that the problems of overload and lack of social presence are significant, and each has social aspects which must be addressed. Students’ relationships with each other affect whether and how they use the features of CMC systems. We can conclude that particular attention must be paid to the social aspects of online communication, both when designing educational CMC systems and when considering how they are used. To maximise the benefits for learning, students need to feel comfortable with each other online, and there are few short cuts to achieving this

An activity theory study of data, knowledge, and power in the design of an international development NGO impact evaluation

International development is now a data-, information-, and knowledge-intensive industry, which some have characterised as “development 2.0.” Power relations are rarely foregrounded in this landscape, even though they shape what data and knowledge is constructed or discarded. Impact evaluation is one example of this intensive work, yet evaluation models seldom make power relations explicit or actionable. Furthermore, implicit models of data and knowledge on which impact evaluation processes rely also neglect power and social practice. The resulting problem is that power remains silent in development impact evaluation practice. In response, this article articulates an alternative, using Cultural Historical Activity Theory (CHAT) to analyse impact evaluation activities conducted by a UK-based philanthropic donor and their grantee in India, a small non-government organisation (NGO) doing rural development work. The analysis uses CHAT to illustrate how impact data, knowledge, and power are simultaneously generated during professional evaluation activities. The study broadens our view of impact and offers two contributions. Firstly, for researchers in information and communications technology for development (ICT4D) and knowledge management for development (KM4D), it contributes the application of a perspective on social practice, CHAT, to development evaluation. A novel extension to CHAT, the concept of “temporal activity chains,” is put forward to complement the established activity system frame. Secondly, the article demonstrates a practice-based view of development impact evaluation for researchers and practitioners who wish to acknowledge and respond to the generation of unequal power dynamics during evaluation processes

Learning from Digital Natives: Bridging Formal and Informal Learning. Final Report

Overview This report suggests that students are increasingly making use of a variety of etools (such as mobile phones, email, MSN, digital cameras, games consoles and social networking sites) to support their informal learning within formalised educational settings, and that they use the tools that they have available if none are provided for them. Therefore, higher education institutions should encourage the use of these tools. Aims and background This study aimed to explore how e-tools (such as mobile phones, email, MSN, digital cameras, games consoles and social networking sites) and the processes that underpin their use can support learning within educational institutions and help improve the quality of students’ experiences of learning in higher education (pgs 9-11). Methodology The study entailed: (i) desk research to identify related international research and practice and examples of integration of e-tools and learning processes in formal educational settings; (ii) a survey of 160 engineering and social work students across two contrasting Scottish universities (pre- and post-1992) – the University of Strathclyde and Glasgow Caledonian University – and follow-up interviews with eight students across the two subject areas to explore which technologies students were using for both learning and leisure activities within and outside the formal educational settings and how they would like to use such technologies to support their learning in both formal and informal settings; and (iii) interviews with eight members of staff from across the institutions and two subject areas to identify their perceptions of the educational value of the e-tools. (pgs 24-27). Key findings • Students reported making extensive use of a variety of both e-tools (such as mobile phones, email, MSN, digital cameras) and social networking tools (such as Bebo, MySpace, Wikipedia and YouTube) for informal socialisation, communication, information gathering, content creation and sharing, alongside using the institutionally provided technologies and learning environments. • Most of the students owned their own computer or had access to a sibling or parent’s computer. Many students owned a laptop but preferred not to bring it onto campus due to security concerns and because they found it too heavy to carry about. • Ownership of mobile phones was ubiquitous. • Whilst the students’ information searching literacy seemed adequate, the ability of these students to harness the power of social networking tools and informal processes for their learning was low. Staff reported using a few Web 2.0 and social software tools but they were generally less familiar with how these could be used to support learning and teaching. There were misconceptions surrounding the affordances of the tools and fears expressed about security and invasion of personal space. Considerations of the costs and the time it would take staff to develop their skills meant that there was a reluctance to take up new technologies at an institutional level. • Subject differences emerged in both staff and student perceptions as to which type of tools they would find most useful. Attitudes to Web 2.0 tools were different. Engineers were concerned with reliability, using institutional systems and inter-operability. Social workers were more flexible because they were focused on communication and professional needs. • The study concluded that digital tools, personal devices, social networking software and many of the other tools explored all have a large educational potential to support learning processing and teaching practices. Therefore, use of these tools and processes within institutions, amongst staff and students should be encouraged. • The report goes on to suggest ways in which the use of such technologies can help strengthen the links between informal and formal learning in higher education. The recommendations are grouped under four areas – pedagogical, socio-cultural, organisational and technological

Studying and Supporting Writing in Student Organizations as a High-Impact Practice

Institutions of postsecondary education, and the field of writing across the curriculum and in the disciplines (WAC/WID) in particular, need to do more to trouble learning paradigms that employ writing only in service to particular disciplines, only in traditional learning environments, and only in particular languages, or in service to an overly narrow or generalized idea of who students are, where they\u27re going, and what they need to get there. In relating a cross-section of a larger effort to study and support writing as a high-impact practice in a student chapter of an international nonprofit humanitarian engineering student organization, I will demonstrate that WAC/WID can and should empower students to use writing in student organizations, especially those that align with the four learning outcomes deemed essential by the National Leadership Council for Liberal Education and America\u27s Promise, as a means of integrating into and interrogating their social and political realities, and reshaping postsecondary education to better meet their needs and goals as individual learners and as citizens in a deliberative democracy

Playing Out: A Movement for Movement?

In 2009, the “Playing Out” project was set up in Bristol in the United Kingdom by a parent-led community group who were seeking to address concerns about the lack of freedom for young people to play outside. Playing Out has, as its primary purpose, supporting children to “play out” where they live through providing the space within which children might engage in informal play and physical activity, while also improving relations between neighbors and developing a sense of community. This paper examines the potential of Playing Out for fostering community cohesion by undertaking interviews with participants, officials and policy-makers, alongside some observation of Playing Out events, between 2013 and 2016. In particular, we evaluate the significance of social capital for the development, and success, of a community-led initiative to influence policy outcomes and increase physical activity levels in the local population, giving consideration to the ways in which social movement concepts build on, and strengthen, social capital. In many societies, such activities take place within a context of neoliberalism, where social order is viewed as being dependent on individual responsibility: governments are deregulated, social programs are cut and/or privatized, and social problems have to be solved by individual, private solutions. Our findings draw on the work of Putnam (1993, 1996, 2000) to demonstrate that social capital is both cause and effect in the success of initiatives such as Playing Out, and that when social capital is combined with elements of a social movement, there can be more fundamental and sustained outcomes.Peer reviewedFinal Published versio

Implementing Web 2.0 in secondary schools: impacts, barriers and issues

One of the reports from the Web 2.0 technologies for learning at KS3 and KS4 project. This report explored Impact of Web 2.0 technologies on learning and teaching and drew upon evidence from multiple sources: field studies of 27 schools across the country; guided surveys of 2,600 school students; 100 interviews and 206 online surveys conducted with managers, teachers and technical staff in these schools; online surveys of the views of 96 parents; interviews held with 18 individual innovators in the field of Web 2.0 in education; and interviews with nine regional managers responsible for implementation of ICT at national level

Editorial: Research as practice: on critical methodologies

Isabelle Stengers, perhaps unwittingly, perhaps knowingly, echoes a theme of the work of American philosopher Stanley Cavell (1995, p. 136) when she invites in the first edition of the journal Subjectivity, her readers to join her in slowing down, in hesitating, pausing, taking a breath in the face of our own endeavours to ‘produce subjectivity’ (Stengers, 2008, p. 49). Cavell’s gesture of hesitation is similarly evocative and provocative. Where Stengers pushes for an approach which betrays or reveals rather than denounces, Cavell suggests that in the face of apparently constitutive philosophical oppositions, in stead of seeking to decide we should seek to dismantle. Betrayal rather than denunciation; revelation rather than condemnation; dismantling rather than deciding. Alluring and seductive ideas but the question is begged: where is the critical edge? This volume grapples with this question. It hesitates in the face of the complex relations between theory, research methods and practice, and the persons and places, or milieus, they are embedded in. It represents an attempt to revive the question as to what it means to do psychology critically, or for that matter, to practice critical theory