Visualisation of Large-Scale Call-Centre Data

The contact centre industry employs 4% of the entire United King-dom and United States’ working population and generates gigabytes of operational data that require analysis, to provide insight and to improve efficiency. This thesis is the result of a collaboration with QPC Limited who provide data collection and analysis products for call centres. They provided a large data-set featuring almost 5 million calls to be analysed. This thesis utilises novel visualisation techniques to create tools for the exploration of the large, complex call centre data-set and to facilitate unique observations into the data.A survey of information visualisation books is presented, provid-ing a thorough background of the field. Following this, a feature-rich application that visualises large call centre data sets using scatterplots that support millions of points is presented. The application utilises both the CPU and GPU acceleration for processing and filtering and is exhibited with millions of call events.This is expanded upon with the use of glyphs to depict agent behaviour in a call centre. A technique is developed to cluster over-lapping glyphs into a single parent glyph dependant on zoom level and a customizable distance metric. This hierarchical glyph repre-sents the mean value of all child agent glyphs, removing overlap and reducing visual clutter. A novel technique for visualising individually tailored glyphs using a Graphics Processing Unit is also presented, and demonstrated rendering over 100,000 glyphs at interactive frame rates. An open-source code example is provided for reproducibility.Finally, a novel interaction and layout method is introduced for improving the scalability of chord diagrams to visualise call transfers. An exploration of sketch-based methods for showing multiple links and direction is made, and a sketch-based brushing technique for filtering is proposed. Feedback from domain experts in the call centre industry is reported for all applications developed

Visualization of dynamic multidimensional and hierarchical datasets

When it comes to tools and techniques designed to help understanding complex abstract data, visualization methods play a prominent role. They enable human operators to lever age their pattern finding, outlier detection, and questioning abilities to visually reason about a given dataset. Many methods exist that create suitable and useful visual represen tations of static abstract, non-spatial, data. However, for temporal abstract, non-spatial, datasets, in which the data changes and evolves through time, far fewer visualization tech niques exist. This thesis focuses on the particular cases of temporal hierarchical data representation via dynamic treemaps, and temporal high-dimensional data visualization via dynamic projec tions. We tackle the joint question of how to extend projections and treemaps to stably, accurately, and scalably handle temporal multivariate and hierarchical data. The literature for static visualization techniques is rich and the state-of-the-art methods have proven to be valuable tools in data analysis. Their temporal/dynamic counterparts, however, are not as well studied, and, until recently, there were few hierarchical and high-dimensional methods that explicitly took into consideration the temporal aspect of the data. In addi tion, there are few or no metrics to assess the quality of these temporal mappings, and even fewer comprehensive benchmarks to compare these methods. This thesis addresses the abovementioned shortcomings. For both dynamic treemaps and dynamic projections, we propose ways to accurately measure temporal stability; we eval uate existing methods considering the tradeoff between stability and visual quality; and we propose new methods that strike a better balance between stability and visual quality than existing state-of-the-art techniques. We demonstrate our methods with a wide range of real-world data, including an application of our new dynamic projection methods to support the analysis and classification of hyperkinetic movement disorder data.Quando se trata de ferramentas e técnicas projetadas para ajudar na compreensão dados abstratos complexos, métodos de visualização desempenham um papel proeminente. Eles permitem que os operadores humanos alavanquem suas habilidades de descoberta de padrões, detecção de valores discrepantes, e questionamento visual para a raciocinar sobre um determinado conjunto de dados. Existem muitos métodos que criam representações visuais adequadas e úteis de para dados estáticos, abstratos, e não-espaciais. No entanto, para dados temporais, abstratos, e não-espaciais, isto é, dados que mudam e evoluem no tempo, existem poucas técnicas apropriadas. Esta tese concentra-se nos casos específicos de representação temporal de dados hierárquicos por meio de treemaps dinâmicos, e visualização temporal de dados de alta dimen sionalidade via projeções dinâmicas. Nós abordar a questão conjunta de como estender projeções e treemaps de forma estável, precisa e escalável para lidar com conjuntos de dados hierárquico-temporais e multivariado-temporais. Em ambos os casos, a literatura para técnicas estáticas é rica e os métodos estado da arte provam ser ferramentas valiosas em análise de dados. Suas contrapartes temporais/dinâmicas, no entanto, não são tão bem estudadas e, até recentemente, existiam poucos métodos hierárquicos e de alta dimensão que explicitamente levavam em consideração o aspecto temporal dos dados. Além disso, existiam poucas métricas para avaliar a qualidade desses mapeamentos visuais temporais, e ainda menos benchmarks abrangentes para comparação esses métodos. Esta tese aborda as deficiências acima mencionadas para treemaps dinâmicos e projeções dinâmicas. Propomos maneiras de medir com precisão a estabilidade temporal; avalia mos os métodos existentes, considerando o compromisso entre estabilidade e qualidade visual; e propomos novos métodos que atingem um melhor equilíbrio entre estabilidade e a qualidade visual do que as técnicas estado da arte atuais. Demonstramos nossos mé todos com uma ampla gama de dados do mundo real, incluindo uma aplicação de nossos novos métodos de projeção dinâmica para apoiar a análise e classificação dos dados de transtorno de movimentos

Visualization of dynamic multidimensional and hierarchical datasets

When it comes to tools and techniques designed to help understanding complex abstract data, visualization methods play a prominent role. They enable human operators to lever age their pattern finding, outlier detection, and questioning abilities to visually reason about a given dataset. Many methods exist that create suitable and useful visual represen tations of static abstract, non-spatial, data. However, for temporal abstract, non-spatial, datasets, in which the data changes and evolves through time, far fewer visualization tech niques exist. This thesis focuses on the particular cases of temporal hierarchical data representation via dynamic treemaps, and temporal high-dimensional data visualization via dynamic projec tions. We tackle the joint question of how to extend projections and treemaps to stably, accurately, and scalably handle temporal multivariate and hierarchical data. The literature for static visualization techniques is rich and the state-of-the-art methods have proven to be valuable tools in data analysis. Their temporal/dynamic counterparts, however, are not as well studied, and, until recently, there were few hierarchical and high-dimensional methods that explicitly took into consideration the temporal aspect of the data. In addi tion, there are few or no metrics to assess the quality of these temporal mappings, and even fewer comprehensive benchmarks to compare these methods. This thesis addresses the abovementioned shortcomings. For both dynamic treemaps and dynamic projections, we propose ways to accurately measure temporal stability; we eval uate existing methods considering the tradeoff between stability and visual quality; and we propose new methods that strike a better balance between stability and visual quality than existing state-of-the-art techniques. We demonstrate our methods with a wide range of real-world data, including an application of our new dynamic projection methods to support the analysis and classification of hyperkinetic movement disorder data.Quando se trata de ferramentas e técnicas projetadas para ajudar na compreensão dados abstratos complexos, métodos de visualização desempenham um papel proeminente. Eles permitem que os operadores humanos alavanquem suas habilidades de descoberta de padrões, detecção de valores discrepantes, e questionamento visual para a raciocinar sobre um determinado conjunto de dados. Existem muitos métodos que criam representações visuais adequadas e úteis de para dados estáticos, abstratos, e não-espaciais. No entanto, para dados temporais, abstratos, e não-espaciais, isto é, dados que mudam e evoluem no tempo, existem poucas técnicas apropriadas. Esta tese concentra-se nos casos específicos de representação temporal de dados hierárquicos por meio de treemaps dinâmicos, e visualização temporal de dados de alta dimen sionalidade via projeções dinâmicas. Nós abordar a questão conjunta de como estender projeções e treemaps de forma estável, precisa e escalável para lidar com conjuntos de dados hierárquico-temporais e multivariado-temporais. Em ambos os casos, a literatura para técnicas estáticas é rica e os métodos estado da arte provam ser ferramentas valiosas em análise de dados. Suas contrapartes temporais/dinâmicas, no entanto, não são tão bem estudadas e, até recentemente, existiam poucos métodos hierárquicos e de alta dimensão que explicitamente levavam em consideração o aspecto temporal dos dados. Além disso, existiam poucas métricas para avaliar a qualidade desses mapeamentos visuais temporais, e ainda menos benchmarks abrangentes para comparação esses métodos. Esta tese aborda as deficiências acima mencionadas para treemaps dinâmicos e projeções dinâmicas. Propomos maneiras de medir com precisão a estabilidade temporal; avalia mos os métodos existentes, considerando o compromisso entre estabilidade e qualidade visual; e propomos novos métodos que atingem um melhor equilíbrio entre estabilidade e a qualidade visual do que as técnicas estado da arte atuais. Demonstramos nossos mé todos com uma ampla gama de dados do mundo real, incluindo uma aplicação de nossos novos métodos de projeção dinâmica para apoiar a análise e classificação dos dados de transtorno de movimentos

A Multi-Scale Correlative Approach for Crowd-Sourced Multi-Variate Spatiotemporal Data

With the increase in community-contributed data availability, citizens and analysts are interested in identifying patterns, trends and correlation within these datasets. Various levels of aggregation are often applied to interpret such large data schemes. Identifying the proper scales of aggregation is a non-trivial task in this exploratory data analysis process. In this paper, we present an integrated visual analytics environment that facilitates the exploration of multivariate categorical spatiotemporal data at multiple spatial scales of aggregation, focusing on citizen-contributed data. We propose a compact visual correlation representation by embedding various statistical measures across different spatial regions to enable users to explore correlations between multiple data categories across different spatial scales. The system provides several scale-sensitive spatial partitioning strategies to examine the sensitivity of correlations at varying spatial extents. To demonstrate the capabilities of our system, we provide several usage scenarios from various domains including citizen-contributed social media (soundscape ecology) data

Collaborative geographic visualization

Dissertação apresentada na Faculdade de Ciências e Tecnologia da Universidade Nova de Lisboa para a obtenção do grau de Mestre em Engenharia do Ambiente, perfil Gestão e Sistemas AmbientaisThe present document is a revision of essential references to take into account when developing ubiquitous Geographical Information Systems (GIS) with collaborative visualization purposes. Its chapters focus, respectively, on general principles of GIS, its multimedia components and ubiquitous practices; geo-referenced information visualization and its graphical components of virtual and augmented reality; collaborative environments, its technological requirements, architectural specificities, and models for collective information management; and some final considerations about the future and challenges of collaborative visualization of GIS in ubiquitous environment

Unterstützung des Editierens von Graphen in Visuellen Repräsentationen

The goal of this thesis is to provide solutions for supporting the direct editing of graphs in visual representations for analyzing graphs. For that, a conceptual view on the user's tasks is established first. On this basis, several novel approaches to "visually edit" the different data aspects of graphs - the graph's structure and associated attribute values - are introduced. Thereby, different visual graph representations suitable for communicating the data are considered.Das Ziel der vorliegenden Dissertation ist, Lösungen zur Unterstützung des direkten Editierens von Graphen in visuellen Repräsentationen zur Analyse von Graphen bereitzustellen. Dafür wird zunächst eine konzeptuelle Sicht auf die Aufgaben des Nutzers entwickelt. Auf dieser Basis werden anschließend mehrere neue Verfahren eingeführt, welche das "visuelle Editieren" der verschiedenen Datenaspekte von Graphen - der Struktur sowie dazu assoziierte Attributwerte - ermöglichen. Dabei werden verschiedene visuelle Graphrepräsentationen berücksichtigt, welche die Daten in geeigneter Form kommunizieren

Visualization of Tensor Fields in Mechanics

Tensors are used to describe complex physical processes in many applications. Examples include the distribution of stresses in technical materials, acting forces during seismic events, or remodeling of biological tissues. While tensors encode such complex information mathematically precisely, the semantic interpretation of a tensor is challenging. Visualization can be beneficial here and is frequently used by domain experts. Typical strategies include the use of glyphs, color plots, lines, and isosurfaces. However, data complexity is nowadays accompanied by the sheer amount of data produced by large-scale simulations and adds another level of obstruction between user and data. Given the limitations of traditional methods, and the extra cognitive effort of simple methods, more advanced tensor field visualization approaches have been the focus of this work. This survey aims to provide an overview of recent research results with a strong application-oriented focus, targeting applications based on continuum mechanics, namely the fields of structural, bio-, and geomechanics. As such, the survey is complementing and extending previously published surveys. Its utility is twofold: (i) It serves as basis for the visualization community to get an overview of recent visualization techniques. (ii) It emphasizes and explains the necessity for further research for visualizations in this context

From Information to Choice: A Critical Inquiry Into Visualization Tools for Decision Making

In the face of complex decisions, people often engage in a three-stage process that spans from (1) exploring and analyzing pertinent information (intelligence); (2) generating and exploring alternative options (design); and ultimately culminating in (3) selecting the optimal decision by evaluating discerning criteria (choice). We can fairly assume that all good visualizations aid in the intelligence stage by enabling data exploration and analysis. Yet, to what degree and how do visualization systems currently support the other decision making stages, namely design and choice? To explore this question, we conducted a comprehensive review of decision-focused visualization tools by examining publications in major visualization journals and conferences, including VIS, EuroVis, and CHI, spanning all available years. We employed a deductive coding method and in-depth analysis to assess if and how visualization tools support design and choice. Specifically, we examined each visualization tool by (i) its degree of visibility for displaying decision alternatives, criteria, and preferences, and (ii) its degree of flexibility for offering means to manipulate the decision alternatives, criteria, and preferences with interactions such as adding, modifying, changing mapping, and filtering. Our review highlights the opportunities and challenges and reveals a surprising scarcity of tools that support all stages, and while most tools excel in offering visibility for decision criteria and alternatives, the degree of flexibility to manipulate these elements is often limited, and the lack of tools that accommodate decision preferences and their elicitation is notable. Future research could explore enhancing flexibility levels and variety, exploring novel visualization paradigms, increasing algorithmic support, and ensuring that this automation is user-controlled via the enhanced flexibility levels