Using Technology Enabled Qualitative Research to Develop Products for the Social Good, An Overview

This paper discusses the potential benefits of the convergence of three recent trends for the design of socially beneficial products and services: the increasing application of qualitative research techniques in a wide range of disciplines, the rapid mainstreaming of social media and mobile technologies, and the emergence of software as a service. Presented is a scenario facilitating the complex data collection, analysis, storage, and reporting required for the qualitative research recommended for the task of designing relevant solutions to address needs of the underserved. A pilot study is used as a basis for describing the infrastructure and services required to realize this scenario. Implications for innovation of enhanced forms of qualitative research are presented

Usability dimensions in collaborative GIS

Collaborative GIS requires careful consideration of the Human-Computer Interaction (HCI) and Usability aspects, given the variety of users that are expected to use these systems, and the need to ensure that users will find the system effective, efficient, and enjoyable. The chapter explains the link between collaborative GIS and usability engineering/HCI studies. The integration of usability considerations into collaborative GIS is demonstrated in two case studies of Web-based GIS implementation. In the first, the process of digitising an area on Web-based GIS is improved to enhance the user's experience, and to allow interaction over narrowband Internet connections. In the second, server-side rendering of 3D scenes allows users who are not equipped with powerful computers to request sophisticated visualisation without the need to download complex software. The chapter concludes by emphasising the need to understand the users' context and conditions within any collaborative GIS project. © 2006, Idea Group Inc

The Físchlár-News-Stories system: personalised access to an archive of TV news

The “Físchlár” systems are a family of tools for capturing, analysis, indexing, browsing, searching and summarisation of digital video information. Físchlár-News-Stories, described in this paper, is one of those systems, and provides access to a growing archive of broadcast TV news. Físchlár-News-Stories has several notable features including the fact that it automatically records TV news and segments a broadcast news program into stories, eliminating advertisements and credits at the start/end of the broadcast. Físchlár-News-Stories supports access to individual stories via calendar lookup, text search through closed captions, automatically-generated links between related stories, and personalised access using a personalisation and recommender system based on collaborative filtering. Access to individual news stories is supported either by browsing keyframes with synchronised closed captions, or by playback of the recorded video. One strength of the Físchlár-News-Stories system is that it is actually used, in practice, daily, to access news. Several aspects of the Físchlár systems have been published before, bit in this paper we give a summary of the Físchlár-News-Stories system in operation by following a scenario in which it is used and also outlining how the underlying system realises the functions it offers

Personalization in cultural heritage: the road travelled and the one ahead

Over the last 20 years, cultural heritage has been a favored domain for personalization research. For years, researchers have experimented with the cutting edge technology of the day; now, with the convergence of internet and wireless technology, and the increasing adoption of the Web as a platform for the publication of information, the visitor is able to exploit cultural heritage material before, during and after the visit, having different goals and requirements in each phase. However, cultural heritage sites have a huge amount of information to present, which must be filtered and personalized in order to enable the individual user to easily access it. Personalization of cultural heritage information requires a system that is able to model the user (e.g., interest, knowledge and other personal characteristics), as well as contextual aspects, select the most appropriate content, and deliver it in the most suitable way. It should be noted that achieving this result is extremely challenging in the case of first-time users, such as tourists who visit a cultural heritage site for the first time (and maybe the only time in their life). In addition, as tourism is a social activity, adapting to the individual is not enough because groups and communities have to be modeled and supported as well, taking into account their mutual interests, previous mutual experience, and requirements. How to model and represent the user(s) and the context of the visit and how to reason with regard to the information that is available are the challenges faced by researchers in personalization of cultural heritage. Notwithstanding the effort invested so far, a definite solution is far from being reached, mainly because new technology and new aspects of personalization are constantly being introduced. This article surveys the research in this area. Starting from the earlier systems, which presented cultural heritage information in kiosks, it summarizes the evolution of personalization techniques in museum web sites, virtual collections and mobile guides, until recent extension of cultural heritage toward the semantic and social web. The paper concludes with current challenges and points out areas where future research is needed

The Multidimensional Media Literacy & Engagement Framework: A Tool for Fostering Informed Civic Participation

Teaching media literacy helps students interpret media messages accurately and supports their informed civic participation

Personalizing Interactions with Information Systems

Personalization constitutes the mechanisms and technologies necessary to customize information access to the end-user. It can be defined as the automatic adjustment of information content, structure, and presentation tailored to the individual. In this chapter, we study personalization from the viewpoint of personalizing interaction. The survey covers mechanisms for information-finding on the web, advanced information retrieval systems, dialog-based applications, and mobile access paradigms. Specific emphasis is placed on studying how users interact with an information system and how the system can encourage and foster interaction. This helps bring out the role of the personalization system as a facilitator which reconciles the user’s mental model with the underlying information system’s organization. Three tiers of personalization systems are presented, paying careful attention to interaction considerations. These tiers show how progressive levels of sophistication in interaction can be achieved. The chapter also surveys systems support technologies and niche application domains

What's APPening to news? A mixed-method audience-centred study on mobile news consumption

News is increasingly being consumed on a multitude of media devices, including mobile devices. In recent years, mobile news consumption has permeated individuals’ news consumption repertoires. The main purpose of this study is twofold: (1) gain insight in how mobile news outlets infiltrated the broader news media repertoires of mobile device owners and (2) understand in what circumstances mobile news is consumed within these news media repertoires. The key is to understand how and why this widening agency in appropriating various places and social spaces in everyday life relates to general news media consumption (Peters, 2012). This two-phased study aims to illuminate how mobile device owners position their mobile news consumption in relation to other types of news media outlets. First, a guiding cluster analysis of a large-scale questionnaire (N = 1279) was preformed, indicating three types of news consumers. Second, in order to thicken the originally derived clusters, a mixed-method study was set up, combining objective data originating from mobile device logs with more subjective audience constructions through personal diaries and face-to-face interviews (N = 30). This study reveals the Janus-faced nature of mobile news. On the one hand, the majority of news consumers dominantly relies on traditional media outlets to stay informed, only to supplement with online mobile services in specific circumstances. Even then, there is at least a tendency to stick to trusted brand materials. On the other hand, these mobile news outlets/products do seem to increasingly infiltrate the daily lives of mobile audiences who were previously disengaged with news

Content Seeking Students: Site-and-Sound Bites as Participants in Ubiquitous Social Computing

Discussion of digital, collaborative environments for architectural work often focuses on the structure of discourse, rather than upon its substance. An implied assumption is that the various means of electronic-based communication are suitable for any kind of subject matter, whether visual, sound-based, or text. Our project team has chosen to challenge this assumption by example: We have created new media artifacts for collaborative architectural education. Our project is an attempt to leverage on-going research concerning the efficacy of "ubiquitous social computing” (USC) for design-studio teaching. With a pilot project already put in place by one of our team's leaders, we have supplemented graphic and verbal communication among participants with purpose-crafted video for their use and exchange. Smart-screens, placed strategically within students' "social enclaves,” provide access to curated content. Our approach challenges traditional educational emphasis upon explicit types of architectural knowledge. The construction of tacit knowledge, usually derived from first-hand architectural experiences, is here effected by mediated, digital-based experiences. Nevertheless, the social dimension of the USC framework may be significant in negotiating the interface between immediate and mediated experiences

A methodology for user Interface adaptation of multi-device broadcast-broadband services

New audiovisual experiences involve consuming several contents displayed through multiple internet-connected devices. The TV is still the central hub of the living room, but it is often used simultaneously with other screens. Consequently, the user has the chance to consume all different contents at once across multiple devices. However, no existing adaptation models are available to dynamically adapt such a multitude of contents in multi-device contexts. To address this gap, this paper proposes a novel multi-device adaptation methodology to build adaptive User Interfaces for multi-screen hybrid broadcastbroadband TV experiences. The methodology is extensible to any kind of content, device and user, and is applicable to different contexts considering technological evolution and other fields of application. The proposed methodology is the outcome of extensive research that arose from a previous multi-device media service deployment with broadcasters