Twenty-five years of end-user searching, Part 2: Future research directions

This is the second part of a two-part article that examines 25 years of published research findings on end-user searching of online information retrieval (IR) systems. In Part 1 (Markey, 2007 ), it was learned that people enter a few short search statements into online IR systems. Their searches do not resemble the systematic approach of expert searchers who use the full range of IR-system functionality. Part 2 picks up the discussion of research findings about end-user searching in the context of current information retrieval models. These models demonstrate that information retrieval is a complex event, involving changes in cognition, feelings, and/or events during the information seeking process. The author challenges IR researchers to design new studies of end-user searching, collecting data not only on system-feature use, but on multiple search sessions and controlling for variables such as domain knowledge expertise and expert system knowledge. Because future IR systems designers are likely to improve the functionality of online IR systems in response to answers to the new research questions posed here, the author concludes with advice to these designers about retaining the simplicity of online IR system interfaces.Peer Reviewedhttp://deepblue.lib.umich.edu/bitstream/2027.42/56094/1/20601_ftp.pd

Researchers’ information needs in the bibliographic database : a literature review

This article presents a literature review whose aim was to identify the reported information needs of researchers when they consult bibliographic databases. Initially, 192 articles were retrieved using Scopus, Web of Science and Google Scholar databases. After applying the criteria for exclusion, the number of articles was reduced to 16, which is already an indicator of the small number of studies on this specific topic. The results show that it is hard to identify the information needs of researchers. They also show that the researchers have been requiring information with a higher degree of granularity. We conclude that although the available studies provide important information about the researchers’ information needs and hints on how to address them, there is a need for more in-depth studies. The results of these deeper studies may be useful to serve as an indication for the creation of new procedures and tools, including those based on new metadata elements drawn to improve search results on Linked Open Data tools.CAPES Foundation, Ministry of Education of BrazilFCT – Fundacão para a Ciência e Tecnologia within the Project Scope: PEst-OE/EEI/UI0319/2014

Effectiveness of Shallow Hierarchies for Document Stores

Employees spend as much as 4.4 hours every week searching for documents that they never find. Despite this cost, most managers continue to believe that there is no viable alternative to keyword search. In this paper we present the results of an experiment which uses the eight level hierarchy of ABI/Inform to test how many levels are necessary to retrieve one specific paper. Our findings demonstrate empirically that a browsable subject hierarchy of just four levels provides almost as accurate a search result at deeper layers. Therefore the cost of implementing and maintaining a browsable hierarchy is not nearly as high as is frequently estimated. This has significant implications for both researchers and practitioners

“More than Meets the Eye” - Analyzing the Success of User Queries in Oria

Discovery systems allow academic library users to locate a wider range of resources than previous OPACs. However, actual usage of these systems may still be challenging. The main aim of this research is to get a better understanding of the hurdles users face while searching contemporary library systems.This study utilizes a transaction log analysis approach, using popular and zero result queries datasets gathered from the statistics module of a library discovery system. It explores what types of queries users perform, how successful the queries are, and examines underlying reasons for unsuccessful queries. To our knowledge, this is the first academic paper to use data originating from built-in transaction logs of the Oria library discovery system.The analysis shows that queries are often curriculum-related: we could pinpoint a relation with curriculum for 58% of the popular queries, and 28% for the zero result searches. A vast majority of popular queries refer to books, databases and journals, and over half of the queries used the title to locate a resource. 20% of the popular queries turned out to be unsuccessful. Zero result queries typically involve long queries, and in many cases consist of pasted reference citations.Our conclusion is that the examined discovery system is rather sensitive. Whilst this suggests the importance of increasing users' information search skills, it also points to the need for enhancing discovery systems and their underlying metadata. Furthermore, due to the prominence of curriculum-related queries, a better integration of curriculum materials ought to be achieved

Independent searching during one-shot information literacy instruction sessions : is it an effective use of time?

Objective: To test the assumption that giving students time to research independently during a one-shot information literacy instruction (ILI) session, combined with scaffolding, is an effective pedagogical practice and a good use of class time. Methods: The study was conducted at a student-focused, four-year undergraduate institution with 8,500 full load equivalent students. Following brief, focused instruction in 10 different ILI sessions, first-, second-, and third-year students in 80-minute one-shot ILI sessions were given time to research independently. The librarian and instructor were present to scaffold the instruction students received. Students were asked to track the research they did during class using a research log and to fill out a short Web survey about their preparedness to do research and the usefulness of the ILI session. Results: Students agreed to have 83 research logs and 73 Web surveys included in the study. Students indicated that they felt more prepared to do research for their assignment after the ILI session and rated individual help from the librarian as the most useful aspect of the instruction session. Students did not rate independent time to do research as valuable as anticipated. Examining the research logs indicated that several things are taking place during the ILI session, including that students are demonstrating what was taught in the session in their searches, that their searches are progressing in complexity, and that students are using feedback from previous searches to inform the formulation of search queries. While students appear to be putting independent search time to good use, many students’ articulation of their thesis statement remains poor and searches continue to be fairly simplistic. Conclusions: This study gives evidence that giving independent research time in ILI sessions, with scaffolding, is an effective use of class time. The study also demonstrates that the majority of students are able to use what is taught during classes and that they are using class time effectively, though searching remains fairly simple. The focus of ILI sessions is on skill development, and future research should be on integrating IL into the curriculum to develop more complex skills and thinking needed in the research process

Twenty-five years of end-user searching, Part 1: Research findings

This is the first part of a two-part article that reviews 25 years of published research findings on end-user searching in online information retrieval (IR) systems. In Part 1 (Markey, 2007 ), the author seeks to answer the following questions: What characterizes the queries that end users submit to online IR systems? What search features do people use? What features would enable them to improve on the retrievals they have in hand? What features are hardly ever used? What do end users do in response to the system's retrievals? Are end users satisfied with their online searches? Summarizing searches of online IR systems by the search features people use everyday makes information retrieval appear to be a very simplistic one-stop event. In Part 2, the author examines current models of the information retrieval process, demonstrating that information retrieval is much more complex and involves changes in cognition, feelings, and/or events during the information seeking process. She poses a host of new research questions that will further our understanding about end-user searching of online IR systems.Peer Reviewedhttp://deepblue.lib.umich.edu/bitstream/2027.42/56093/1/20462_ftp.pd

A Few Thoughts on Evidence in Social Work

Social work practitioners must act every working day in the face of uncertainty. This uncertainty arises in part because knowledge is often difficult to locate or sometimes lacking regarding: the systems context the population being served; the particular client system; the set of problems the client system is experiencing; as well as the various interventions that could be selected. It seems reasonable to explore ways to reduce the experience of uncertainty, and narrow, if not eliminate, the knowledge gaps that arise in such situations. The generic idea of evidence based practice has been advanced for some time as an approach to support practitioners in their day to day work. This paper has two foci. First, it will briefly and selectively review attempts to make social work practice more evidence based. Second, it will describe one stage in the evolution of a web based service (Information for Practice [IP]). IP is a long term project with the mission of keeping practitioners informed about news and new scholarship in the field, so that they can more easily make their practice more evidenced based