Aligning a Service Provisioning Model of a Service-Oriented System with the ITIL v.3 Life Cycle

Bringing together the ICT and the business layer of a service-oriented system (SoS) remains a great challenge. Few papers tackle the management of SoS from the business and organizational point of view. One solution is to use the well-known ITIL v.3 framework. The latter enables to transform the organization into a service-oriented organizational which focuses on the value provided to the service customers. In this paper, we align the steps of the service provisioning model with the ITIL v.3 processes. The alignment proposed should help organizations and IT teams to integrate their ICT layer, represented by the SoS, and their business layer, represented by ITIL v.3. One main advantage of this combined use of ITIL and a SoS is the full service orientation of the company.Comment: This document is the technical work of a conference paper submitted to the International Conference on Exploring Service Science 1.5 (IESS 2015

Evolving software reengineering technology for the emerging innovative-competitive era

This paper reports on a multi-tool commercial/military environment combining software Domain Analysis techniques with Reusable Software and Reengineering of Legacy Software. It is based on the development of a military version for the Department of Defense (DOD). The integrated tools in the military version are: Software Specification Assistant (SSA) and Software Reengineering Environment (SRE), developed by Computer Command and Control Company (CCCC) for Naval Surface Warfare Center (NSWC) and Joint Logistics Commanders (JLC), and the Advanced Research Project Agency (ARPA) STARS Software Engineering Environment (SEE) developed by Boeing for NAVAIR PMA 205. The paper describes transitioning these integrated tools to commercial use. There is a critical need for the transition for the following reasons: First, to date, 70 percent of programmers' time is applied to software maintenance. The work of these users has not been facilitated by existing tools. The addition of Software Reengineering will also facilitate software maintenance and upgrading. In fact, the integrated tools will support the entire software life cycle. Second, the integrated tools are essential to Business Process Reengineering, which seeks radical process innovations to achieve breakthrough results. Done well, process reengineering delivers extraordinary gains in process speed, productivity and profitability. Most importantly, it discovers new opportunities for products and services in collaboration with other organizations. Legacy computer software must be changed rapidly to support innovative business processes. The integrated tools will provide commercial organizations important competitive advantages. This, in turn, will increase employment by creating new business opportunities. Third, the integrated system will produce much higher quality software than use of the tools separately. The reason for this is that producing or upgrading software requires keen understanding of extremely complex applications which is facilitated by the integrated tools. The radical savings in the time and cost associated with software, due to use of CASE tools that support combined Reuse of Software and Reengineering of Legacy Code, will add an important impetus to improving the automation of enterprises. This will be reflected in continuing operations, as well as in innovating new business processes. The proposed multi-tool software development is based on state of the art technology, which will be further advanced through the use of open systems for adding new tools and experience in their use

Traceability and AOSD - From Requirements to Aspects

The traceability question is addressed through the development of a framework to go from requirements to aspects using the Design by Contract methodology. It is demonstrated that by starting at the requirements stage, and specifying an early aspect in the same semi-formal language as the system's existing requirements, we have the basis from which to design the aspects at the implementation stage. The language of pre- and post-conditions is shown to match closely that of aspects, in that pre-conditions match the aspect's pointcut, and the post-condition matches the advice part of the aspect. This thus gives us traceability from 'early aspects' to 'late aspects'. This approach will shed some light on the relationship between requirements and their refinements to pre- and post conditions, and the traceability of requirements in the face of reuse over time. The addition of a new crosscutting requirement is investigated in terms of the framework, demonstrating the relationship between early and late aspects and traceability. The framework promises to help with the design of the late aspects. We propose the concept of relevancy: information in a requirement beyond its specification as pre- and post-conditions, as a way of identifying join points

A NASA-wide approach toward cost-effective, high-quality software through reuse

NASA Langley Research Center sponsored the second Workshop on NASA Research in Software Reuse on May 5-6, 1992 at the Research Triangle Park, North Carolina. The workshop was hosted by the Research Triangle Institute. Participants came from the three NASA centers, four NASA contractor companies, two research institutes and the Air Force's Rome Laboratory. The purpose of the workshop was to exchange information on software reuse tool development, particularly with respect to tool needs, requirements, and effectiveness. The participants presented the software reuse activities and tools being developed and used by their individual centers and programs. These programs address a wide range of reuse issues. The group also developed a mission and goals for software reuse within NASA. This publication summarizes the presentations and the issues discussed during the workshop

Advances in knowledge-based software engineering

The underlying hypothesis of this work is that a rigorous and comprehensive software reuse methodology can bring about a more effective and efficient utilization of constrained resources in the development of large-scale software systems by both government and industry. It is also believed that correct use of this type of software engineering methodology can significantly contribute to the higher levels of reliability that will be required of future operational systems. An overview and discussion of current research in the development and application of two systems that support a rigorous reuse paradigm are presented: the Knowledge-Based Software Engineering Environment (KBSEE) and the Knowledge Acquisition fo the Preservation of Tradeoffs and Underlying Rationales (KAPTUR) systems. Emphasis is on a presentation of operational scenarios which highlight the major functional capabilities of the two systems

An Empirical Study of a Software Maintenance Process

This paper describes how a process support tool is used to collect metrics about a major upgrade to our own electronic retail system. An incremental prototyping lifecycle is adopted in which each increment is categorised by an effort type and a project component. Effort types are Acquire, Build, Comprehend and Design and span all phases of development. Project components include data models and process models expressed in an OO modelling language and process algebra respectively as well as C++ classes and function templates and build components including source files and data files. This categorisation is independent of incremental prototyping and equally applicable to other software lifecycles. The process support tool (PWI) is responsible for ensuring the consistency between the models and the C++ source. It also supports the interaction between multiple developers and multiple metric-collectors. The first two releases of the retailing software are available for ftp from oracle.ecs.soton.ac.uk in directory pub/peter. Readers are invited to use the software and apply their own metrics as appropriate. We would be interested to correspond with anyone who does so

Advanced Knowledge Technologies at the Midterm: Tools and Methods for the Semantic Web

The University of Edinburgh and research sponsors are authorised to reproduce and distribute reprints and on-line copies for their purposes notwithstanding any copyright annotation hereon. The views and conclusions contained herein are the author’s and shouldn’t be interpreted as necessarily representing the official policies or endorsements, either expressed or implied, of other parties.In a celebrated essay on the new electronic media, Marshall McLuhan wrote in 1962:Our private senses are not closed systems but are endlessly translated into each other in that experience which we call consciousness. Our extended senses, tools, technologies, through the ages, have been closed systems incapable of interplay or collective awareness. Now, in the electric age, the very instantaneous nature of co-existence among our technological instruments has created a crisis quite new in human history. Our extended faculties and senses now constitute a single field of experience which demands that they become collectively conscious. Our technologies, like our private senses, now demand an interplay and ratio that makes rational co-existence possible. As long as our technologies were as slow as the wheel or the alphabet or money, the fact that they were separate, closed systems was socially and psychically supportable. This is not true now when sight and sound and movement are simultaneous and global in extent. (McLuhan 1962, p.5, emphasis in original)Over forty years later, the seamless interplay that McLuhan demanded between our technologies is still barely visible. McLuhan’s predictions of the spread, and increased importance, of electronic media have of course been borne out, and the worlds of business, science and knowledge storage and transfer have been revolutionised. Yet the integration of electronic systems as open systems remains in its infancy.Advanced Knowledge Technologies (AKT) aims to address this problem, to create a view of knowledge and its management across its lifecycle, to research and create the services and technologies that such unification will require. Half way through its sixyear span, the results are beginning to come through, and this paper will explore some of the services, technologies and methodologies that have been developed. We hope to give a sense in this paper of the potential for the next three years, to discuss the insights and lessons learnt in the first phase of the project, to articulate the challenges and issues that remain.The WWW provided the original context that made the AKT approach to knowledge management (KM) possible. AKT was initially proposed in 1999, it brought together an interdisciplinary consortium with the technological breadth and complementarity to create the conditions for a unified approach to knowledge across its lifecycle. The combination of this expertise, and the time and space afforded the consortium by the IRC structure, suggested the opportunity for a concerted effort to develop an approach to advanced knowledge technologies, based on the WWW as a basic infrastructure.The technological context of AKT altered for the better in the short period between the development of the proposal and the beginning of the project itself with the development of the semantic web (SW), which foresaw much more intelligent manipulation and querying of knowledge. The opportunities that the SW provided for e.g., more intelligent retrieval, put AKT in the centre of information technology innovation and knowledge management services; the AKT skill set would clearly be central for the exploitation of those opportunities.The SW, as an extension of the WWW, provides an interesting set of constraints to the knowledge management services AKT tries to provide. As a medium for the semantically-informed coordination of information, it has suggested a number of ways in which the objectives of AKT can be achieved, most obviously through the provision of knowledge management services delivered over the web as opposed to the creation and provision of technologies to manage knowledge.AKT is working on the assumption that many web services will be developed and provided for users. The KM problem in the near future will be one of deciding which services are needed and of coordinating them. Many of these services will be largely or entirely legacies of the WWW, and so the capabilities of the services will vary. As well as providing useful KM services in their own right, AKT will be aiming to exploit this opportunity, by reasoning over services, brokering between them, and providing essential meta-services for SW knowledge service management.Ontologies will be a crucial tool for the SW. The AKT consortium brings a lot of expertise on ontologies together, and ontologies were always going to be a key part of the strategy. All kinds of knowledge sharing and transfer activities will be mediated by ontologies, and ontology management will be an important enabling task. Different applications will need to cope with inconsistent ontologies, or with the problems that will follow the automatic creation of ontologies (e.g. merging of pre-existing ontologies to create a third). Ontology mapping, and the elimination of conflicts of reference, will be important tasks. All of these issues are discussed along with our proposed technologies.Similarly, specifications of tasks will be used for the deployment of knowledge services over the SW, but in general it cannot be expected that in the medium term there will be standards for task (or service) specifications. The brokering metaservices that are envisaged will have to deal with this heterogeneity.The emerging picture of the SW is one of great opportunity but it will not be a wellordered, certain or consistent environment. It will comprise many repositories of legacy data, outdated and inconsistent stores, and requirements for common understandings across divergent formalisms. There is clearly a role for standards to play to bring much of this context together; AKT is playing a significant role in these efforts. But standards take time to emerge, they take political power to enforce, and they have been known to stifle innovation (in the short term). AKT is keen to understand the balance between principled inference and statistical processing of web content. Logical inference on the Web is tough. Complex queries using traditional AI inference methods bring most distributed computer systems to their knees. Do we set up semantically well-behaved areas of the Web? Is any part of the Web in which semantic hygiene prevails interesting enough to reason in? These and many other questions need to be addressed if we are to provide effective knowledge technologies for our content on the web

Pitfalls and guide lines in the transition to object oriented software design methodologies

A research report submitted to the Faculty of Engineering, University of the Witwatersrand, Johannesburg, in partial fulfilment of the requirements for the degree of Master of Science in Engineering.Due to the dynamic nature of the software engineering industry there is a constant move towards new strategies for solving design problems. More specifically there is a move towards Object Oriented (OO) methodologies, presumably because of the various advantages offered in terms of maintainability, and reuse of code produced this way. As with various other aspects of the software industry there are however also problems encountered in this transition and lessons to be learned from the experience of companies who have already performed this change. This research report investigates possible guidelines for companies who are currently contemplating a change to the OO software design methodologies, by covering a collection of issues one should know about prior to this change. It also summarises the problems faced in the transition so far, the reasons for these problems and suggests possible solutions. Lastly it also investigates new trends in the OO arena. The emphasis is on South African companies and projects. The results obtained are compared with results obtained overseas to find out what the differences and similarities are. Areas of concern are also identified, where theoreticians' views have been ignored, and both South African and overeeas companies have not implemented any of the suggestions made.Andrew Chakane 201

Reuse Alternatives based on the Sources of Software Assets

    Abstract— Since the idea of software reuse appeared in 1968, software reuse has become a software engineering discipline. Software reuse is one of the main techniques used to enhance the productivity of software development, which it helps reducing the time, effort, and cost of developing software systems, and enhances the quality of software products. However, software reuse requires understanding, modifying, adapting and testing processes in order to be performed correctly and efficiently. This study aims to analyze and discuss the process of software reuse, identify its elements, sources and usages. The alternatives of acquiring and using software assets either normal or reusable assets are discussed. As a result of this study, four main methods are proposed in order to use the concept of reuse in the software development process. These methods are proposed based on the source of software assets regardless the types of software assets and their usages

A process model of maintenance with reuse: an investigation and an implementation abstract

Sixty to eighty per cent of the software life-cycle cost is spent on the software maintenance phase because software maintenance is usually more difficult than original development and legacy systems are generally large and complex. Software reuse has recently been considered as a best solution to enhance the productivity of a software development team and to reduce maintenance costs. In addition, Software Configuration Management (SCM) is a central part of software maintenance as it is associated with changing existing software and is a discipline for controlling these changes. Thus, both software reuse and SCM have been proposed for making a significant improvement in productivity, quality and cost. However, so far these two technologies have been investigated separately. In order for software reuse and SCM to produce effects by synergy, both approaches require to be introduced into a maintenance environment together. Since software reuse and SCM, and software reuse and software maintenance have many similarities in their activities, these disciplines can be integrated within a software maintenance environment. This research has therefore developed an integrated process model for 'Maintenance with Reuse (MwR)', that supports SCM for a reuse library which is actively maintained for use in a software maintenance environment. This thesis addresses an integrated process model called the MwR model and its prototype tool TERRA (Tool for Evolution of a Reusable and Reconfigurable Assets Library) that consist of a configuration management (CM) process, reuse process, maintenance process and administration of a reuse library. The MwR model and TERRA provide reusers and maintainers with many activities of these four processes such as classifying, storing, retrieving, evaluating, and propagating reusable components, including controlling changes to both reusable components and existing systems. The process model of an integrated approach has been developed and validated using Process Weaver. The TERRA tool has been implemented on the WWW so that the prototype can provide portability, traceability, integration with existing tools, and a distributed maintenance environment. The TERRA prototype has been tested and evaluated through a scenario based case study. Several scenarios based on real data have been created and used for the case study so that an organisation can apply the model and tool to its maintenance environment without many problems. The software maintenance community is facing serious problems with legacy systems, such as a ever increasing frequency of changes and backlogs, lack of integrated tools and methods, and lack of software maintenance support environments. The control and management of changes to the software components in a reuse repository are crucial to successful software development and maintenance. If the component is being used in multiple systems effects of uncontrolled change are more critical. However, reuse libraries and servers currently available have not been successful as they do not support further development or maintenance of the reusable components. In addition, most of them are not sophisticated since they have not been linked to a development/maintenance environment. The integrated model of MwR can overcome many problems that exist in software maintenance and reuse through introduction of SCM functionalities into a maintenance environment. Thus, the integration of these common activities will greatly contribute to enhancing the productivity and quality of software, and will additionally lead to reducing the costs and backlogs of changes within a maintenance environment