Bringing together the ICT and the business layer of a service-oriented system
(SoS) remains a great challenge. Few papers tackle the management of SoS from
the business and organizational point of view. One solution is to use the
well-known ITIL v.3 framework. The latter enables to transform the organization
into a service-oriented organizational which focuses on the value provided to
the service customers. In this paper, we align the steps of the service
provisioning model with the ITIL v.3 processes. The alignment proposed should
help organizations and IT teams to integrate their ICT layer, represented by
the SoS, and their business layer, represented by ITIL v.3. One main advantage
of this combined use of ITIL and a SoS is the full service orientation of the
company.Comment: This document is the technical work of a conference paper submitted
to the International Conference on Exploring Service Science 1.5 (IESS 2015
