Predictive biometrics: A review and analysis of predicting personal characteristics from biometric data

Interest in the exploitation of soft biometrics information has continued to develop over the last decade or so. In comparison with traditional biometrics, which focuses principally on person identification, the idea of soft biometrics processing is to study the utilisation of more general information regarding a system user, which is not necessarily unique. There are increasing indications that this type of data will have great value in providing complementary information for user authentication. However, the authors have also seen a growing interest in broadening the predictive capabilities of biometric data, encompassing both easily definable characteristics such as subject age and, most recently, `higher level' characteristics such as emotional or mental states. This study will present a selective review of the predictive capabilities, in the widest sense, of biometric data processing, providing an analysis of the key issues still adequately to be addressed if this concept of predictive biometrics is to be fully exploited in the future

A novel Big Data analytics and intelligent technique to predict driver's intent

Modern age offers a great potential for automatically predicting the driver's intent through the increasing miniaturization of computing technologies, rapid advancements in communication technologies and continuous connectivity of heterogeneous smart objects. Inside the cabin and engine of modern cars, dedicated computer systems need to possess the ability to exploit the wealth of information generated by heterogeneous data sources with different contextual and conceptual representations. Processing and utilizing this diverse and voluminous data, involves many challenges concerning the design of the computational technique used to perform this task. In this paper, we investigate the various data sources available in the car and the surrounding environment, which can be utilized as inputs in order to predict driver's intent and behavior. As part of investigating these potential data sources, we conducted experiments on e-calendars for a large number of employees, and have reviewed a number of available geo referencing systems. Through the results of a statistical analysis and by computing location recognition accuracy results, we explored in detail the potential utilization of calendar location data to detect the driver's intentions. In order to exploit the numerous diverse data inputs available in modern vehicles, we investigate the suitability of different Computational Intelligence (CI) techniques, and propose a novel fuzzy computational modelling methodology. Finally, we outline the impact of applying advanced CI and Big Data analytics techniques in modern vehicles on the driver and society in general, and discuss ethical and legal issues arising from the deployment of intelligent self-learning cars

Big data analytics:Computational intelligence techniques and application areas

Big Data has significant impact in developing functional smart cities and supporting modern societies. In this paper, we investigate the importance of Big Data in modern life and economy, and discuss challenges arising from Big Data utilization. Different computational intelligence techniques have been considered as tools for Big Data analytics. We also explore the powerful combination of Big Data and Computational Intelligence (CI) and identify a number of areas, where novel applications in real world smart city problems can be developed by utilizing these powerful tools and techniques. We present a case study for intelligent transportation in the context of a smart city, and a novel data modelling methodology based on a biologically inspired universal generative modelling approach called Hierarchical Spatial-Temporal State Machine (HSTSM). We further discuss various implications of policy, protection, valuation and commercialization related to Big Data, its applications and deployment

An ongoing review of speech emotion recognition

User emotional status recognition is becoming a key feature in advanced Human Computer Interfaces (HCI). A key source of emotional information is the spoken expression, which may be part of the interaction between the human and the machine. Speech emotion recognition (SER) is a very active area of research that involves the application of current machine learning and neural networks tools. This ongoing review covers recent and classical approaches to SER reported in the literature.This work has been carried out with the support of project PID2020-116346GB-I00 funded by the Spanish MICIN

A review of natural language processing in contact centre automation

Contact centres have been highly valued by organizations for a long time. However, the COVID-19 pandemic has highlighted their critical importance in ensuring business continuity, economic activity, and quality customer support. The pandemic has led to an increase in customer inquiries related to payment extensions, cancellations, and stock inquiries, each with varying degrees of urgency. To address this challenge, organizations have taken the opportunity to re-evaluate the function of contact centres and explore innovative solutions. Next-generation platforms that incorporate machine learning techniques and natural language processing, such as self-service voice portals and chatbots, are being implemented to enhance customer service. These platforms offer robust features that equip customer agents with the necessary tools to provide exceptional customer support. Through an extensive review of existing literature, this paper aims to uncover research gaps and explore the advantages of transitioning to a contact centre that utilizes natural language solutions as the norm. Additionally, we will examine the major challenges faced by contact centre organizations and offer reco

Affective Computing

This book provides an overview of state of the art research in Affective Computing. It presents new ideas, original results and practical experiences in this increasingly important research field. The book consists of 23 chapters categorized into four sections. Since one of the most important means of human communication is facial expression, the first section of this book (Chapters 1 to 7) presents a research on synthesis and recognition of facial expressions. Given that we not only use the face but also body movements to express ourselves, in the second section (Chapters 8 to 11) we present a research on perception and generation of emotional expressions by using full-body motions. The third section of the book (Chapters 12 to 16) presents computational models on emotion, as well as findings from neuroscience research. In the last section of the book (Chapters 17 to 22) we present applications related to affective computing

Driver drowsiness detection using Gray Wolf Optimizer based on voice recognition

Globally, drowsiness detection prevents accidents. Blood biochemicals, brain impulses, etc., can measure tiredness. However, due to user discomfort, these approaches are challenging to implement. This article describes a voice-based drowsiness detection system and shows how to detect driver fatigue before it hampers driving. A neural network and Gray Wolf Optimizer are used to classify sleepiness automatically. The recommended approach is evaluated in alert and sleep-deprived states on the driver tiredness detection voice real dataset. The approach used in speech recognition is mel-frequency cepstral coefficients (MFCCs) and linear prediction coefficients (LPCs). The SVM algorithm has the lowest accuracy (71.8%) compared to the typical neural network. GWOANN employs 13-9-7-5 and 30-20-13-7 neurons in hidden layers, where the GWOANN technique had 86.96% and 90.05% accuracy, respectively, whereas the ANN model achieved 82.50% and 85.27% accuracy, respective

Driver Drowsiness Detection Using Gray Wolf Optimizer Based on Voice Recognition

Globally, drowsiness detection prevents accidents. Blood biochemicals, brain impulses, etc., can measure tiredness. However, due to user discomfort, these approaches are challenging to implement. This article describes a voice-based drowsiness detection system and shows how to detect driver fatigue before it hampers driving. A neural network and Gray Wolf Optimizer are used to classify sleepiness automatically. The recommended approach is evaluated in alert and sleep-deprived states on the driver tiredness detection voice real dataset. The approach used in speech recognition is mel-frequency cepstral coefficients (MFCCs) and linear prediction coefficients (LPCs). The SVM algorithm has the lowest accuracy (71.8%) compared to the typical neural network. GWOANN employs 13-9-7-5 and 30-20-13-7 neurons in hidden layers, where the GWOANN technique had 86.96% and 90.05% accuracy, respectively, whereas the ANN model achieved 82.50% and 85.27% accuracy, respectively