A powerful comparison of deep learning frameworks for Arabic sentiment analysis

Deep learning (DL) is a machine learning (ML) subdomain that involves algorithms taken from the brain function named artificial neural networks (ANNs). Recently, DL approaches have gained major accomplishments across various Arabic natural language processing (ANLP) tasks, especially in the domain of Arabic sentiment analysis (ASA). For working on Arabic SA, researchers can use various DL libraries in their projects, but without justifying their choice or they choose a group of libraries relying on their particular programming language familiarity. We are basing in this work on Java and Python programming languages because they have a large set of deep learning libraries that are very useful in the ASA domain. This paper focuses on a comparative analysis of different valuable Python and Java libraries to conclude the most relevant and robust DL libraries for ASA. Throw this comparative analysis, and we find that: TensorFlow, Theano, and Keras Python frameworks are very popular and very used in this research domain

Sentiment Analysis of Multilingual Dataset of Bahraini Dialects, Arabic, and English

Data Availability Statement: The dataset is openly available at: https://data.mendeley.com/datasets/5rhw2srzjj (accessed on 15 February 2023). Dataset: https://doi.org/10.17632/5rhw2srzjj.1 Dataset License: CC-BY-NC.Copyright © 2023 by the authors. Sentiment analysis is an application of natural language processing (NLP) that requires a machine learning algorithm and a dataset. In some cases, the dataset availability is scarce, particularly with Arabic dialects, precisely the Bahraini ones, which necessitates using an approach such as translation, where a rich source language is exploited to create the target language dataset. In this study, a dataset of Amazon product reviews in Bahraini dialects is presented. This dataset was generated using two cascading stages of translation—a machine translation followed by a manual one. Machine translation was applied using Google Translate to translate English Amazon product reviews into Standard Arabic. In contrast, the manual approach was applied to translate the resulting Arabic reviews into Bahraini ones by qualified native speakers utilizing constructed customized forms. The resulting parallel dataset of English, Standard Arabic, and Bahraini dialects is called English_Modern Standard Arabic_Bahraini Dialects product reviews for sentiment analysis “E_MSA_BDs-PR-SA”. The dataset is balanced, composed of 2500 positive and 2500 negative reviews. The sentiment analysis process was implemented using a stacked LSTM deep learning model. The Bahraini dialect product dataset can be utilized in the transfer learning process for sentimentally analyzing another dataset in Bahraini dialects.This research received no external funding

MULDASA:Multifactor Lexical Sentiment Analysis of Social-Media Content in Nonstandard Arabic Social Media

The semantically complicated Arabic natural vocabulary, and the shortage of available techniques and skills to capture Arabic emotions from text hinder Arabic sentiment analysis (ASA). Evaluating Arabic idioms that do not follow a conventional linguistic framework, such as contemporary standard Arabic (MSA), complicates an incredibly difficult procedure. Here, we define a novel lexical sentiment analysis approach for studying Arabic language tweets (TTs) from specialized digital media platforms. Many elements comprising emoji, intensifiers, negations, and other nonstandard expressions such as supplications, proverbs, and interjections are incorporated into the MULDASA algorithm to enhance the precision of opinion classifications. Root words in multidialectal sentiment LX are associated with emotions found in the content under study via a simple stemming procedure. Furthermore, a feature–sentiment correlation procedure is incorporated into the proposed technique to exclude viewpoints expressed that seem to be irrelevant to the area of concern. As part of our research into Saudi Arabian employability, we compiled a large sample of TTs in 6 different Arabic dialects. This research shows that this sentiment categorization method is useful, and that using all of the characteristics listed earlier improves the ability to accurately classify people’s feelings. The classification accuracy of the proposed algorithm improved from 83.84% to 89.80%. Our approach also outperformed two existing research projects that employed a lexical approach for the sentiment analysis of Saudi dialect

Arabic Sentiment Analysis Based on Word Embeddings and Deep Learning

Social media networks have grown exponentially over the last two decades, providing the opportunity for users of the internet to communicate and exchange ideas on a variety of topics. The outcome is that opinion mining plays a crucial role in analyzing user opinions and applying these to guide choices, making it one of the most popular areas of research in the field of natural language processing. Despite the fact that several languages, including English, have been the subjects of several studies, not much has been conducted in the area of the Arabic language. The morphological complexities and various dialects of the language make semantic analysis particularly challenging. Moreover, the lack of accurate pre-processing tools and limited resources are constraining factors. This novel study was motivated by the accomplishments of deep learning algorithms and word embeddings in the field of English sentiment analysis. Extensive experiments were conducted based on supervised machine learning in which word embeddings were exploited to determine the sentiment of Arabic reviews. Three deep learning algorithms, convolutional neural networks (CNNs), long short-term memory (LSTM), and a hybrid CNN-LSTM, were introduced. The models used features learned by word embeddings such as Word2Vec and fastText rather than hand-crafted features. The models were tested using two benchmark Arabic datasets: Hotel Arabic Reviews Dataset (HARD) for hotel reviews and Large-Scale Arabic Book Reviews (LARB) for book reviews, with different setups. Comparative experiments utilized the three models with two-word embeddings and different setups of the datasets. The main novelty of this study is to explore the effectiveness of using various word embeddings and different setups of benchmark datasets relating to balance, imbalance, and binary and multi-classification aspects. Findings showed that the best results were obtained in most cases when applying the fastText word embedding using the HARD 2-imbalance dataset for all three proposed models: CNN, LSTM, and CNN-LSTM. Further, the proposed CNN model outperformed the LSTM and CNN-LSTM models for the benchmark HARD dataset by achieving 94.69%, 94.63%, and 94.54% accuracy with fastText, respectively. Although the worst results were obtained for the LABR 3-imbalance dataset using both Word2Vec and FastText, they still outperformed other researchers’ state-of-the-art outcomes applying the same dataset

Twitter Analysis to Predict the Satisfaction of Saudi Telecommunication Companies’ Customers

The flexibility in mobile communications allows customers to quickly switch from one service provider to another, making customer churn one of the most critical challenges for the data and voice telecommunication service industry. In 2019, the percentage of post-paid telecommunication customers in Saudi Arabia decreased; this represents a great deal of customer dissatisfaction and subsequent corporate fiscal losses. Many studies correlate customer satisfaction with customer churn. The Telecom companies have depended on historical customer data to measure customer churn. However, historical data does not reveal current customer satisfaction or future likeliness to switch between telecom companies. Current methods of analysing churn rates are inadequate and faced some issues, particularly in the Saudi market. This research was conducted to realize the relationship between customer satisfaction and customer churn and how to use social media mining to measure customer satisfaction and predict customer churn. This research conducted a systematic review to address the churn prediction models problems and their relation to Arabic Sentiment Analysis. The findings show that the current churn models lack integrating structural data frameworks with real-time analytics to target customers in real-time. In addition, the findings show that the specific issues in the existing churn prediction models in Saudi Arabia relate to the Arabic language itself, its complexity, and lack of resources. As a result, I have constructed the first gold standard corpus of Saudi tweets related to telecom companies, comprising 20,000 manually annotated tweets. It has been generated as a dialect sentiment lexicon extracted from a larger Twitter dataset collected by me to capture text characteristics in social media. I developed a new ASA prediction model for telecommunication that fills the detected gaps in the ASA literature and fits the telecommunication field. The proposed model proved its effectiveness for Arabic sentiment analysis and churn prediction. This is the first work using Twitter mining to predict potential customer loss (churn) in Saudi telecom companies, which has not been attempted before. Different fields, such as education, have different features, making applying the proposed model is interesting because it based on text-mining

Sentiment analysis of dialectical Arabic social media content using a hybrid linguistic-machine learning approach

Despite the enormous increase in the number of Arabic posts on social networks, the sentiment analysis research into extracting opinions from these posts lags behind that for the English language. This is largely attributed to the challenges in processing the morphologically complex Arabic natural language and the scarcity of Arabic NLP tools and resources. This complex task is further exacerbated when analysing dialectal Arabic that do not abide by the formal grammatical structure. Based on the semantic modelling of the target domain’s knowledge and multi-factor lexicon-based sentiment analysis, the intent of this research is to use a hybrid approach, integrating linguistic and machine learning methods for sentiment analysis classification of dialectal Arabic. First, a dataset of dialectal Arabic tweets was collected focusing on the unemployment domain, which is annotated manually. The tweets cover different dialectal Arabic in Saudi Arabia for which a comprehensive Arabic sentiment lexicon was constructed. This approach to sentiment analysis also integrated a novel light stemming mechanism towards improved Saudi dialectal Arabic stemming. Subsequently, a novel multi-factor lexicon-based sentiment analysis algorithm was developed for domain-specific social media posts written in dialectal Arabic. The algorithm considers several factors (emoji, intensifiers, negations, supplications) to improve the accuracy of the classifications. Applying this model to a central problem of sentiment analysis in dialectical Arabic, these operational techniques were deployed in order to assess analytical performance across social media channels which are vulnerable to semantic and colloquial variations. Finally, this study presented a new hybrid approach to sentiment analysis where domain knowledge is utilised in two methods to combine computational linguistics and machine learning; the first method integrates the problem domain semantic knowledgebase in the machine learning training features set, while the second uses the outcome of the lexicon-based sentiment classification in the training of the machine learning methods. By integrating these techniques into a single, hybridised solution, a greater degree of accuracy and consistency was achieved than applying each approach independently, confirming a pragmatic solution to sentiment classification in dialectical Arabic text