AI-Enhanced Hybrid Decision Management

The Decision Model and Notation (DMN) modeling language allows the precise specification of business decisions and business rules. DMN is readily understandable by business users involved in decision management. However, as the models get complex, the cognitive abilities of humans threaten manual maintainability and comprehensibility. Proper design of the decision logic thus requires comprehensive automated analysis of e.g., all possible cases the decision shall cover; correlations between inputs and outputs; and the importance of inputs for deriving the output. In the paper, the authors explore the mutual benefits of combining human-driven DMN decision modeling with the computational power of Artificial Intelligence for DMN model analysis and improved comprehension. The authors propose a model-driven approach that uses DMN models to generate Machine Learning (ML) training data and show, how the trained ML models can inform human decision modelers by means of superimposing the feature importance within the original DMN models. An evaluation with multiple real DMN models from an insurance company evaluates the feasibility and the utility of the approach

Integrating BPMN and DMN: Modeling and Analysis

AbstractThe operational backbone of modern organizations is the target of business process management, where business process models are produced to describe how the organization should react to events and coordinate the execution of activities so as to satisfy its business goals. At the same time, operational decisions are made by considering internal and external contextual factors, according to decision models that are typically based on declarative, rule-based specifications that describe how input configurations correspond to output results. The increasing importance and maturity of these two intertwined dimensions, those of processes and decisions, have led to a wide range of data-aware models and associated methodologies, such as BPMN for processes and DMN for operational decisions. While it is important to analyze these two aspects independently, it has been pointed out by several authors that it is also crucial to analyze them in combination. In this paper, we provide a native, formal definition of DBPMN models, namely data-aware and decision-aware processes that build on BPMN and DMN S-FEEL, illustrating their use and giving their formal execution semantics via an encoding into Data Petri nets (DPNs). By exploiting this encoding, we then build on previous work in which we lifted the classical notion of soundness of processes to this richer, data-aware setting, and show how the abstraction and verification techniques that were devised for DPNs can be directly used for DBPMN models. This paves the way towards even richer forms of analysis, beyond that of assessing soundness, that are based on the same technique

Verification and Simplification of DMN Decision Tables

Decision Model and Notation (DMN) on standardne notatsioon, mida kasutatakse ärirakendustes otsuste loogika kirjeldamiseks. Otsustabelid on DMNi üks peamisi osi. DMNi otsustabelite suurenev kasutatavus igapäevaste äriotsuste ülesmärkimiseks ja automatiseerimiseks on tõstatanud vajadust analüüsida otsustabeleid. See lõputöö annab ülevaate DMN otsustabelist ja kirjeldab kolme skaleeruvat algoritmi, mis on mõeldud leidmaks kattuvaid reegleid ja puuduvaid reegleid ning lihtsustada otsustabeleid kasutades reeglite ühendamist. Kõik välja pakutud algoritmid on implementeeritud avatud lähtekoodiga DMN redaktorisse ja katsetatud suurte otsustabelite peal, mis pärinevad krediidiandmise andmebaasist.The Decision Model and Notation (DMN) is a standard notation to specify decision logic in business applications. A central construct in DMN is a decision table. The rising use of DMN decision tables to capture and to automate everyday business decisions raises the need to support analysis tasks on decision tables. This thesis provides scalable algorithms to tackle three analysis tasks: detection of overlapping rules, detection of missing rules and simplification of decision tables via rule merging. All proposed algorithms have been implemented in an open-source DMN editor and are tested on large decision tables derived from a credit lending data-set

What we know and what we do not know about DMN

The recent Decision Model and Notation (DMN) establishes business decisions as first-class citizens of executable business processes. This research note has two objectives: first, to describe DMN's technical and theoretical foundations; second, to identify research directions for investigating DMN's potential benefits on a technological, individual and organizational level. To this end, we integrate perspectives from management science, cognitive theory and information systems research

On the enhancement of Big Data Pipelines through Data Preparation, Data Quality, and the distribution of Optimisation Problems

Nowadays, data are fundamental for companies, providing operational support by facilitating daily transactions. Data has also become the cornerstone of strategic decision-making processes in businesses. For this purpose, there are numerous techniques that allow to extract knowledge and value from data. For example, optimisation algorithms excel at supporting decision-making processes to improve the use of resources, time and costs in the organisation. In the current industrial context, organisations usually rely on business processes to orchestrate their daily activities while collecting large amounts of information from heterogeneous sources. Therefore, the support of Big Data technologies (which are based on distributed environments) is required given the volume, variety and speed of data. Then, in order to extract value from the data, a set of techniques or activities is applied in an orderly way and at different stages. This set of techniques or activities, which facilitate the acquisition, preparation, and analysis of data, is known in the literature as Big Data pipelines. In this thesis, the improvement of three stages of the Big Data pipelines is tackled: Data Preparation, Data Quality assessment, and Data Analysis. These improvements can be addressed from an individual perspective, by focussing on each stage, or from a more complex and global perspective, implying the coordination of these stages to create data workflows. The first stage to improve is the Data Preparation by supporting the preparation of data with complex structures (i.e., data with various levels of nested structures, such as arrays). Shortcomings have been found in the literature and current technologies for transforming complex data in a simple way. Therefore, this thesis aims to improve the Data Preparation stage through Domain-Specific Languages (DSLs). Specifically, two DSLs are proposed for different use cases. While one of them is a general-purpose Data Transformation language, the other is a DSL aimed at extracting event logs in a standard format for process mining algorithms. The second area for improvement is related to the assessment of Data Quality. Depending on the type of Data Analysis algorithm, poor-quality data can seriously skew the results. A clear example are optimisation algorithms. If the data are not sufficiently accurate and complete, the search space can be severely affected. Therefore, this thesis formulates a methodology for modelling Data Quality rules adjusted to the context of use, as well as a tool that facilitates the automation of their assessment. This allows to discard the data that do not meet the quality criteria defined by the organisation. In addition, the proposal includes a framework that helps to select actions to improve the usability of the data. The third and last proposal involves the Data Analysis stage. In this case, this thesis faces the challenge of supporting the use of optimisation problems in Big Data pipelines. There is a lack of methodological solutions that allow computing exhaustive optimisation problems in distributed environments (i.e., those optimisation problems that guarantee the finding of an optimal solution by exploring the whole search space). The resolution of this type of problem in the Big Data context is computationally complex, and can be NP-complete. This is caused by two different factors. On the one hand, the search space can increase significantly as the amount of data to be processed by the optimisation algorithms increases. This challenge is addressed through a technique to generate and group problems with distributed data. On the other hand, processing optimisation problems with complex models and large search spaces in distributed environments is not trivial. Therefore, a proposal is presented for a particular case in this type of scenario. As a result, this thesis develops methodologies that have been published in scientific journals and conferences.The methodologies have been implemented in software tools that are integrated with the Apache Spark data processing engine. The solutions have been validated through tests and use cases with real datasets

Identifying the Current State and Improvement Opportunities in the Information Flows Necessary to Manage Professional Athletes: A Case Study in Rugby Union

In sporting environments, the knowledge necessary to manage athletes is built on information flows associated with player management processes. In current literature, there are limited case studies available to illustrate how such information flows are optimized. Hence, as the first step of an optimization project, this study aimed to evaluate the current state and the improvement opportunities in the player management information flow executed within the High-Performance Unit (HPU) at a professional rugby union club in England. Guided by a Business Process Management framework, elicitation of the current process architecture illustrated the existence of 18 process units and two core process value chains relating to player management. From the identified processes, the HPU management team prioritized 7 processes for optimization. In-depth details on the current state (As-Is) of the selected processes were extracted from semi-structured, interview-based process discovery and were modeled using Business Process Model and Notation (BPMN) and Decision Model and Notation (DMN) standards. Results were presented for current issues in the information flow of the daily training load management process, identified through a thematic analysis conducted on the data obtained mainly from focus group discussions with the main stakeholders (physiotherapists, strength and conditioning coaches, and HPU management team) of the process. Specifically, the current state player management information flow in the HPU had issues relating to knowledge creation and process flexibility. Therefore, the results illustrate that requirements for information flow optimization within the considered environment exist in the transition from data to knowledge during the execution of player management decision-making processes.</p

Towards a decision-aware declarative process modeling language for knowledge-intensive processes

Modeling loosely framed and knowledge-intensive business processes with the currently available process modeling languages is very challenging. Some lack the flexibility to model this type of processes, while others are missing one or more-perspectives needed to add the necessary level of detail to the models. In this paper we have composed a list of requirements that a modeling language should fulfil in order to adequately support the modeling of this type of processes. Based on these requirements, a metamodel for a new modeling language was developed that satisfies them all. The new language, called DeciClare, incorporates parts of several existing modeling languages, integrating them with new solutions to requirements that had not yet been met, Deciclare is a declarative modeling language at its core, and therefore, can inherently deal with the flexibility required to model loosely framed processes. The complementary resource and data perspectives add the capability to reason about, respectively, resources and data values. The latter makes it possible to encapsulate the knowledge that governs the process flow by offering support for decision modeling. The abstract syntax of DeciClare has been implemented in the form of an Ecore model. Based on this implementation, the language-domain appropriateness of the language was validated by domain experts using the arm fracture case as application scenario. (C) 2017 Elsevier Ltd. All rights reserved

Tackling Dierent Business Process Perspectives

Business Process Management (BPM) has emerged as a discipline to design, control, analyze, and optimize business operations. Conceptual models lie at the core of BPM. In particular, business process models have been taken up by organizations as a means to describe the main activities that are performed to achieve a specific business goal. Process models generally cover different perspectives that underlie separate yet interrelated representations for analyzing and presenting process information. Being primarily driven by process improvement objectives, traditional business process modeling languages focus on capturing the control flow perspective of business processes, that is, the temporal and logical coordination of activities. Such approaches are usually characterized as \u201cactivity-centric\u201d. Nowadays, activity-centric process modeling languages, such as the Business Process Model and Notation (BPMN) standard, are still the most used in practice and benefit from industrial tool support. Nevertheless, evidence shows that such process modeling languages still lack of support for modeling non-control-flow perspectives, such as the temporal, informational, and decision perspectives, among others. This thesis centres on the BPMN standard and addresses the modeling the temporal, informational, and decision perspectives of process models, with particular attention to processes enacted in healthcare domains. Despite being partially interrelated, the main contributions of this thesis may be partitioned according to the modeling perspective they concern. The temporal perspective deals with the specification, management, and formal verification of temporal constraints. In this thesis, we address the specification and run-time management of temporal constraints in BPMN, by taking advantage of process modularity and of event handling mechanisms included in the standard. Then, we propose three different mappings from BPMN to formal models, to validate the behavior of the proposed process models and to check whether they are dynamically controllable. The informational perspective represents the information entities consumed, produced or manipulated by a process. This thesis focuses on the conceptual connection between processes and data, borrowing concepts from the database domain to enable the representation of which part of a database schema is accessed by a certain process activity. This novel conceptual view is then employed to detect potential data inconsistencies arising when the same data are accessed erroneously by different process activities. The decision perspective encompasses the modeling of the decision-making related to a process, considering where decisions are made in the process and how decision outcomes affect process execution. In this thesis, we investigate the use of the Decision Model and Notation (DMN) standard in conjunction with BPMN starting from a pattern-based approach to ease the derivation of DMN decision models from the data represented in BPMN processes. Besides, we propose a methodology that focuses on the integrated use of BPMN and DMN for modeling decision-intensive care pathways in a real-world application domain