Promoting radical innovation through end-user computing satisfaction

Purpose The purpose of this paper is to provide empirical evidence of the relationship between end-user computing satisfaction (EUCS) and radical innovation, using organizational learning as an explanatory variable. Design/methodology/approach An empirical study was conducted in a population of 402 Spanish companies. A sample of 251 valid questionnaires was obtained. Structural equations were used to validate the proposed hypotheses. Findings Organizational learning capability fully mediates the relationship between EUCS and radical innovation. Research limitations/implications The sample of companies is heterogeneous in terms of size, sector, age and market share. The study uses single informants. Practical implications Results highlight the need to implement adequate information systems to promote radical innovation. In addition, it is necessary to facilitate organizational contexts that encourage dialogue, experimentation, risk-taking, participative decision-making and openness to the external environment. Originality/value This research contributes to the study of alternative antecedents of radical innovation by highlighting the importance of EUCS

Innovación en las empresas: el papel de los sistemas de información

This work presents the conclusions achieved after conducting a study focused on a sample of 251 Spanish companies with recognized excellence in human resources management. Results highlight the need of implementing adequate information systems to promote radical innovation. In addition, it is necessary to facilitate organizational contexts that encourage dialogue, experimentation, risk-taking, participative decision-making and openness to the external environment.Este trabajo presenta las conclusiones obtenidas en un estudio en el que se utilizó una muestra de 251 empresas españolas con reconocida excelencia en la gestión de recursos humanos. Los resultados resaltan la necesidad de implementar sistemas de información adecuados para promover la innovación radical. Además, es necesario facilitar contextos organizacionales que fomenten la comunicación, la experimentación, la toma de riesgos, la toma de decisiones participativa y la apertura de las empresas al entorno externo

Evaluasi Kinerja Aplikasi PakBudi Terhadap Minat Pendaftaran Calon Mahasiswa Baru Menggunakan Metode End User Computing Satisfaction (EUCS) pada Perguruan Tinggi Swasta

Perguruan tinggi merupakan lembaga penyelenggara pendidikan di tingkat tinggi yang memiliki beberapa fungsi dan bermacam-macam jurusan. Calon mahasiswa baru harus tepat dalam memilih jurusan sesuai dengan kemampuan dan minat bakat agar tidak mengalami kesulitan. Kesulitan dalam memilih jurusan dipengaruhi oleh beberapa faktor, antara lain asal jurusan di sekolah sebelumnya, minat bakat, nilai rapot dan ujian serta adanya paksaan dari orang tua. Bagian Pemasaran Perguruan Tinggi Swasta telah mengantisipasi permasalahan kesulitan memilih jurusan dengan mengarahkan calon mahasiswa baru untuk mengikuti tes minat bakat melalui aplikasi PakBudi. Selama aplikasi dibuat dan digunakan, belum dilakukan pengukuran fungsi aplikasi terhadap harapan pengguna. Penelitian ini bertujuan mengevaluasi kinerja aplikasi PakBudi terhadap minat pendaftaran calon mahasiswa baru di Perguruan Tinggi Swasta. Metode yang digunakan dalam mengevaluasi kinerja aplikasi PakBudi adalah End User Computing Satisfaction (EUCS). Metode EUCS memiliki 5 (lima) dimensi indikator, diantaranya Content, Accuracy, Format, Ease of Use dan Timeliness. Kelebihan dari metode EUCS yaitu lebih menekankan kepada tingkat kepuasan (satisfaction) pengguna dengan melakukan evaluasi pada sistem meliputi isi, keakuratan, tampilan atau format, kemudahan pengguna dan ketepatan waktu. Hasil penelitian yaitu aplikasi PakBudi memberikan informasi yang bermanfaat bagi pengguna dan memiliki kemudahan dalam penggunaan dengan hasil sebesar 85%

Teaching Tip: Improving Student Performance by Introducing a No-Code Approach: A Course Unit of Decision Support Systems

No-code/low-code app development is transforming traditional information system development paradigms. This teaching tip uses an example of course unit of decision support systems (DSS) to demonstrate that introducing no-code system implementation assignments into a course as a replacement for computer programming language exercises can improve student learning. It presents the pedagogical design and the teaching method of no-code DSS implementation. The contents of the pedagogy include key concepts of no-code development, workshops of no-code DSS implementation, and assignments for students. This course unit demands about one-third-credit-hour workload, and can be embedded in a three-credit-hour business course. The preliminary evidence has indicated that the teaching method of no-code DSS implementation is useful for business students

How do servant leaders promote radical innovation ? The role of organizational learning capability

Through structural equations, this study provides empirical evidence of the positive effect of servant leadership on radical innovation, using organizational learning capability as a mediator variable. The study is based on a sampling frame of 402 Spanish companies, which are characterized by the excellent management of their human resources. 142 different firms participated in the study, and 2 questionnaires were obtained per company. Data were collected between 2010 and 2015. Human resource and innovation managers participated by answering the questionnaires during telephone interviews. All the hypotheses were validated. Servant leadership has a positive effect on organizational learning capability, while the effect of the latter construct on radical innovation is also positive. This study has implications for the literature on leadership, innovation and organizational learning. In addition, it has practical applications, suggesting how to foster innovative organizational performance by improving workplace conditions

an important partnership for decades

Graesch, J. P., Hensel-Börner, S., & Henseler, J. (2021). Information technology and marketing: an important partnership for decades. Industrial Management and Data Systems, 121(1), 123-157. https://doi.org/10.1108/IMDS-08-2020-0510Purpose: The enabling technologies that emerged from information technology (IT) have had a considerable influence upon the development of marketing tools, and marketing has become digitalized by adopting these technologies over time. The purpose of this paper is to demonstrate the impacts of these enabling technologies on marketing tools in the past and present and to demonstrate their potential future. Furthermore, it provides guidance about the digital transformation occurring in marketing and the need to align of marketing and IT. Design/methodology/approach: This study demonstrates the impact of enabling technologies on the subsequent marketing tools developed through a content analysis of information systems and marketing conference proceedings. It offers a fresh look at marketing's digital transformation over the last 40 years. Moreover, it initially applies the findings to a general digital transformation model from another field to verify its presence in marketing. Findings: This paper identifies four eras within the digital marketing evolution and reveals insights into a potential fifth era. This chronological structure verifies the impact of IT on marketing tools and accordingly the digital transformation within marketing. IT has made digital marketing tools possible in all four digital transformation levers: automation, customer interaction, connectivity and data. Practical implications: The sequencing of enabling technologies and subsequent marketing tools demonstrates the need to align marketing and IT to design new marketing tools that can be applied to customer interactions and be used to foster marketing control. Originality/value: This study is the first to apply the digital transformation levers, namely, automation, customer interaction, connectivity and data, to the marketing discipline and contribute new insights by demonstrating the chronological development of digital transformation in marketing.authorsversionpublishe

Can range in information technology boost innovation in a mature industry? A case study of a work-oriented social media platform for innovative ideas and solutions in a large upstream oil & gas enterprise

This work explores the potential for enterprises in mature industries to employ the construct of Range, through its embodiment in software and processes that enable domain-crossing, to boost innovation. It builds on a theoretical framework proposed by Nobbay (2015), the Five Rs of IT-Enabled Innovation, which distinguishes Range as a separate concept in information science. Range involves the enablement of human networks across functional domains and socio-cultural boundaries. Work-Oriented Social Media (WOSM) platforms are prime examples of applications embodying Range. In a case study presented in this Doc 5 paper, a single WOSM platform, focused on innovation, is analysed from the perspective of features influencing adoption. The features are examined using the Unified Theory of Acceptance and Use of Technology (UTAUT) framework (Venkatesh et al., 2003), which built on the Technology Acceptance Model (Davis, 1989) and other theoretical lenses of technology adoption. Primary research was conducted in two phases, both using mixed methods. In the first phase, 55 professionals from multiple organizations were surveyed on expectations of IT service delivery in the Oil and Gas industry. Separately, six expert practitioners were interviewed in depth. The construct of Range was developed and explored in the context of domain-crossing potential. Detailed results of this first phase were presented in Docs 3 and 4, and are summarized and referenced in this paper. The second phase was a study on the use of a WOSM platform called BrightIdea to promote crowdsourced innovation. The work included investigation of features that influenced adoption and usage of the platform. Additionally, the potential for domain-crossing innovation was explored through data analysis of ideas on the platform. The study was built on data collected from a survey of 144 employees of Empco1, a large company in the Oil and Gas (O&G) sector. The study also included interviews with Empco staff tasked with promoting innovation. Key findings were: (a) Social media features such as Likes and Comments favour platform participation, (b) Graphics and Statistics are desirable features of the platform, (c) Senior leadership encouragement was observed, but the platform was not boosted by Empco's middle and lower management, and (d) There was evidence of domain-crossing ideas, but technical disciplines had limited crossing. This work contributes to theory in the fields of Information Strategy and Organisation and Innovation Management through the development of the Five Rs conceptual framework and examination of the potential for Range to promote innovation. It extends the UTAUT model to WOSM platforms. The case study of the BrightIdea platform also informs professional practice, through analysis of factors that promote participation. Both platform-intrinsic and enterprise-determined factors are covered

Relationships Among Dimensions of Information System Success and Benefits of Cloud

Despite the many benefits offered by cloud computing’s design architecture, there are many fundamental performance challenges for IT managers to manage cloud infrastructures to meet business expectations effectively. Grounded in the information systems success model, the purpose of this quantitative correlational study was to evaluate the relationships among the perception of information quality, perception of system quality, perception of service quality, perception of system use, perception of user satisfaction, and net benefits of cloud computing services. The participants (n = 137) were IT cloud services managers in the United States, who completed the DeLone and McLean ISS authors’ validated survey instrument. The multiple regression finding were signification, F(5, 131) = 85.16, p \u3c .001, R2 = 0.76. In the final model, perception of information quality (β = .188, t = 2.844, p \u3c .05), perception of service quality (β = .178, t = 2.102, p \u3c .05), and perception of user satisfaction (β = .379, t = 5.024, p \u3c .001) were statistically significant; perception of system quality and perception of system use were not statistically significant. A recommendation is for IT managers to implement comprehensive customer evaluation of the cloud service(s) to meet customer expectations and afford satisfaction. The implications for positive social change include decision-makers in healthcare, human services, social services, and other critical service organizations better understand the vital predictors of attitude toward system use and user satisfaction of customer-facing cloud-based applications