Preemptive Resume Priority Call Center Model with Two Classes of MAP Arrivals

Generally in call centers, voice calls (say Type 1 calls) are given higher priority over e-mails (say Type 2 calls). An arriving Type 1 call has a preemptive priority over a Type 2 call in service, if any, and the preempted Type 2 call enters into a retrial buffer (of finite capacity). Any arriving call not able to get into service immediately will enter into the pool of repeated calls provided the buffer is not full; otherwise, the call is considered lost. The calls in the retrial pool are treated alike (like Type 1) and compete for service after a random amount of time, and can preempt a Type 2 call in service. We assume that the two types of calls arrive according to a Markovian arrival process (MAP) and the services are offered with preemptive priority rule. Under the assumption that the service times are exponentially distributed with possibly different rates, we analyze the model using matrix-analytic methods. Illustrative numerical examples to bring out the qualitative aspects of the model under study are presented

Asymptotic analysis of highly reliable retrial queueing systems

Ankara : Department of Industrial Engineering and the Institute of Engineering and Sciences of Bilkent Univ., 2000.Thesis (Master's) -- Bilkent University, 2000.Includes bibliographical references leaves 66-71The thesis is concerned with the asymptotic analysis of the time of first loss of a customer and the flow of lost customers in some types of Markov retrial queueing systems with flnite buffer. A retrial queueing system is characterized by the following feature: an arriving customer finding all of the servers busy must leave the service area and join a special buffer. After this it may re-apply for service after some random time. If the buffer is full the customer is lost. The analysis of the time of first loss of a customer is based on the method of so-called S — sets and the results about the asymptotic behavior of the first exit time from the fixed subset of states of semi-Markov process of a special structure (so-called monotone structure). Single server retrial queueing systems [M IM IlIm with retrials) as well as multiple server retrial queueing systems {M IM fsfm with retrials) are analyzed in cases of fast service and both fast service and fast retrials. Exponential approximation for the time of first loss and Poisson approximation for the flow of lost customers are proved for all of the considered cases.Kurtuluş, MüminM.S

Analysis of Queueing System MMPP/M/K/K with Delayed Feedback

L

Packet-switched voice and its application to integrated voice / data networks

Imperial Users onl

Quality of service optimization of multimedia traffic in mobile networks

Mobile communication systems have continued to evolve beyond the currently deployed Third Generation (3G) systems with the main goal of providing higher capacity. Systems beyond 3G are expected to cater for a wide variety of services such as speech, data, image transmission, video, as well as multimedia services consisting of a combination of these. With the air interface being the bottleneck in mobile networks, recent enhancing technologies such as the High Speed Downlink Packet Access (HSDPA), incorporate major changes to the radio access segment of 3G Universal Mobile Telecommunications System (UMTS). HSDPA introduces new features such as fast link adaptation mechanisms, fast packet scheduling, and physical layer retransmissions in the base stations, necessitating buffering of data at the air interface which presents a bottleneck to end-to-end communication. Hence, in order to provide end-to-end Quality of Service (QoS) guarantees to multimedia services in wireless networks such as HSDPA, efficient buffer management schemes are required at the air interface. The main objective of this thesis is to propose and evaluate solutions that will address the QoS optimization of multimedia traffic at the radio link interface of HSDPA systems. In the thesis, a novel queuing system known as the Time-Space Priority (TSP) scheme is proposed for multimedia traffic QoS control. TSP provides customized preferential treatment to the constituent flows in the multimedia traffic to suit their diverse QoS requirements. With TSP queuing, the real-time component of the multimedia traffic, being delay sensitive and loss tolerant, is given transmission priority; while the non-real-time component, being loss sensitive and delay tolerant, enjoys space priority. Hence, based on the TSP queuing paradigm, new buffer managementalgorithms are designed for joint QoS control of the diverse components in a multimedia session of the same HSDPA user. In the thesis, a TSP based buffer management algorithm known as the Enhanced Time Space Priority (E-TSP) is proposed for HSDPA. E-TSP incorporates flow control mechanisms to mitigate congestion in the air interface buffer of a user with multimedia session comprising real-time and non-real-time flows. Thus, E-TSP is designed to provide efficient network and radio resource utilization to improve end-to-end multimedia traffic performance. In order to allow real-time optimization of the QoS control between the real-time and non-real-time flows of the HSDPA multimedia session, another TSP based buffer management algorithm known as the Dynamic Time Space Priority (D-TSP) is proposed. D-TSP incorporates dynamic priority switching between the real-time and non-real-time flows. D-TSP is designed to allow optimum QoS trade-off between the flows whilst still guaranteeing the stringent real-time component’s QoS requirements. The thesis presents results of extensive performance studies undertaken via analytical modelling and dynamic network-level HSDPA simulations demonstrating the effectiveness of the proposed TSP queuing system and the TSP based buffer management schemes

Journal of Telecommunications and Information Technology, 2004, nr 2

kwartalni

Analytical Performance Evaluation of Cooperative and Multi-Radio Concepts in Emerging Wireless Networks

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Space Communications: Theory and Applications. Volume 3: Information Processing and Advanced Techniques. A Bibliography, 1958 - 1963

Annotated bibliography on information processing and advanced communication techniques - theory and applications of space communication

Model Driven Communication Protocol Engineering and Simulation based Performance Analysis using UML 2.0

The automated functional and performance analysis of communication systems specified with some Formal Description Technique has long been the goal of telecommunication engineers. In the past SDL and Petri nets have been the most popular FDTs for the purpose. With the growth in popularity of UML the most obvious question to ask is whether one can translate one or more UML diagrams describing a system to a performance model. Until the advent of UML 2.0, that has been an impossible task since the semantics were not clear. Even though the UML semantics are still not clear for the purpose, with UML 2.0 now released and using ITU recommendation Z.109, we describe in this dissertation a methodology and tool called proSPEX (protocol Software Performance Engineering using XMI), for the design and performance analysis of communication protocols specified with UML. Our first consideration in the development of our methodology was to identify the roles of UML 2.0 diagrams in the performance modelling process. In addition, questions regarding the specification of non-functional duration contraints, or temporal aspects, were considered. We developed a semantic time model with which a lack of means of specifying communication delay and processing times in the language are addressed. Environmental characteristics such as channel bandwidth and buffer space can be specified and realistic assumptions are made regarding time and signal transfer. With proSPEX we aimed to integrate a commercial UML 2.0 model editing tool and a discrete-event simulation library. Such an approach has been advocated as being necessary in order to develop a closer integration of performance engineering with formal design and implementation methodologies. In order to realize the integration we firstly identified a suitable simulation library and then extended the library with features required to represent high-level SDL abstractions, such as extended finite state machines (EFSM) and signal addressing. In implementing proSPEX we filtered the XML output of our editor and used text templates for code generation. The filtering of the XML output and the need to extend our simulation library with EFSM abstractions was found to be significant implementation challenges. Lastly, in order to to illustrate the utility of proSPEX we conducted a performance analysis case-study in which the efficient short remote operations (ESRO) protocol is used in a wireless e-commerce scenario