The Professional Responsibilities of ERP Experts: A New Form of Organizational Citizenship Behaviour

In this study, we examine how ERP experts engage in organizational citizenship behaviours (OCB) that contribute towards work performance in the context of a manufacturing firm in China. Our interpretive case study reveals instances of OCB that correspond to salient characteristics of the Chinese culture. Key and new forms among these are: harmonious work relations and the willingness to help others plus workarounds, problem solving, job crafting, building role models and leadership. A primary driver of these instances of OCB is a strong sense of responsibility. This is implicitly associated in a morally obligatory fashion with specific job positions and leads employees at all levels to engage voluntarily in overtime work, undertaking whatever tasks are necessary, irrespective of whether these are part of their formal job descriptions. We also observe OCB’s potential for improving performance in both functional and social dimensions, as well as its impact on organizational agility

Mixed-Methods in Information Systems Research: Status Quo, Core Concepts, and Future Research Implications

Mixed-methods studies are increasing in information systems research, as they deliver robust and insightful inferences combining qualitative and quantitative research. However, there is considerable divergence in conducting such studies and reporting their findings. Therefore, we aim (1) to evaluate how mixed-methods studies have developed in information systems research under the existence of heavily used guidelines and (2) to reflect on those observations in terms of potential for future research. During our review, we identified 52 mixed-methods papers and quantitatively elaborated on the adherence to the three core concepts of mixed-methods in terms of purpose, meta-inferences, and validation. Findings discover that only eight adhere to all three of them. We discuss the significance of our results for current and upcoming mixed-methods research and derive specific suggestions for authors. With our study, we contribute to mixed-methods research by showing how to leverage the insights from existing guidelines to strengthen future research and by contributing to the discussion of the legislation associated with research guidelines, in general, presenting the status quo in current literature

Conceptualizing Workarounds: Meanings and Manifestations in Information Systems Research

We reviewed papers in core IS outlets that defined the term workaround or presented an example of a workaround. In the analysis, we used Ogden and Richard’s triangle of reference as a theoretical framework to analyze the relationship between 1) the term workaround; 2) theories, definitions, and use of the term; and 3) their empirical basis and empirical workaround behavior that the papers describe. First, we summarize the existing theoretical insights regarding workarounds and investigate their validity. Second, we show that studies have defined and used the term workaround differently to the extent that they have not always applied it to the same empirical phenomena, which raises questions about some theoretical insights’ validity. Third, we suggest a definition for workarounds that we inductively derived from empirical accounts of workaround behavior and, therefore, that adequately describes how researchers commonly use the term and makes it possible to distinguish workarounds from other similar phenomena

Innovative IT Use and Innovating with IT: A Study of the Motivational Antecedents of Two Different Types of Innovative Behaviors

The paper distinguishes two different types of innovative behaviors with information technology (IT): innovative IS use (IU) and innovating with IT (IwIT). While the former focuses on changing the technology and the work process to better support one’s existing work goals, the latter focuses on using IT to develop new work-related goals and outcomes. Drawing on Parker’s theory of proactive behavior, the paper compares the motivational antecedents and consequences of these two innovative behaviors with IT. Our model hypothesizes that three generic types of motivation differentially affect IwIT vs. IU. The paper also explores the moderating role of slack resources on the effect of motivation on the two innovative behaviors with IT. Data from a survey of 427 IT users from North American companies show that social motivation affects IwIT (but not IU); intrinsic motivation is positively related to IU (but not IwIT), and internalized extrinsic motivation affects both IU and IwIT. Further, the results indicate that the moderating role of slack resources on different motivational paths is not a one-size-fits-all effect, that is, IS slack resources only moderates the relationship between intrinsic motivation and IwIT. We also differentiated the consequences of IwIT from IU. The post hoc analysis shows that IwIT is significantly related to individual mindfulness at work, but IU is not. The paper contributes to IS research by offering a rich conceptualization of IwIT and examining its motivational antecedents and consequences, compared to IU

Strategies for Integrating and Sustaining Disruptive Innovations in Small Businesses

The evolution of technology has led to a need for business leaders to embrace disruptive technology for the purpose of capturing new markets and remaining competitive. Multiple challenges have been faced by business leaders in the processes of integrating and sustaining disruptive innovations, resulting in the failure to achieve expected efficiency and profitability. The purpose of this multiple case study was to explore strategies used by business leaders to integrate and sustain disruptive innovations. The conceptual frameworks were Roger\u27s diffusion of innovation theory and Christensen\u27s disruptive innovation theory. Semistructured interviews were administered to 10 business leaders and employees from institutions of higher learning in the Northeastern region of the United States. The participants were selected using a purposive nonrandom sampling technique. The selection criteria included organizational leaders, technology professionals, training and development professionals, and organizational end-users. Three themes and several subthemes were identified. The strategies for integrating and sustaining disruptive innovations include training, changeover mechanisms, and the use of critical resources. The procedural and structural factors in processes to integrate and sustain disruptive innovations include identifying critical success factors, ascertaining benchmarks, determining levels of support and effectiveness. Obstacles faced during the processes of integrating and sustaining disruptive innovations were categorized into human, technology, changeover, and external issues. Social change may be realized through the improved success rates of small business leaders implementing disruptive innovations by increasing meaningful employment and enhancing livelihoods

Approccio relazionale e co-creazione di valore in sanità: il caso dell’Assistenza Domiciliare Integrata

2014 - 2015Aim – The work aims to analyse the National Heath Care Service (NHCS) in order to trace pathways and evolutions that have produced its actual configuration. It highlights limitations of traditional managerial models in health care in order to define new approaches built on the tradition but oriented to a new vision of health service. The aim is to point out some relevant variable for the survival of National Heath Care Service that, in the last years, have been neglected. The purpose is to propose possible actions to focus the attention on the patient in the perspective of relational approach and value co-creation. In order to achieve this aim, an empirical investigation on the satisfaction produced by Integrated Home Care (IHC) in the Salerno province is proposed. Methodology – The work offers an analysis of the National Heath Care Service’ evolution and of the relationship among providers and users in health context. The increasing dissatisfaction in the health context is analysed through a Systematic Literature Review focused on the topics of knowledge management, information asymmetry and cognitive distance. Evidences of literature are analysed using a conceptual framework based on the Viable Systems Approach and on the Service Dominant Logic. Proposed hypothesis are verified trough an empirical investigation on the satisfaction produced by Integrated Home Care in the Salerno province. Specifically, the pathway of research is based on the collection and elaboration of direct data, through a survey, and indirect data, extracted from medical records of patients and analysed with a structural equation model. The investigation aims to measure the satisfaction of patients produced by IHC in the Salerno province and its evolution along the time in order to verify the validity of the hypothesis on which the work is based. Findings – The work offers an interpretation of National Heath Care Service based on the more recent indications of managerial studies. The adoption of a quali-quantitative pathway of research produces some reflections useful to improve the fitting of NHCS to the emerging context’s needs. Empirical evidences show the relevance of relational approach and value co-creation to face the emerging challenges in the health context. Approccio relazionale e co-creazione di valore in sanità: il caso dell’Assistenza Domiciliare Integrata IV Research limitation – Empirical evidences should be further checked with reference to different pathways of National Heath Care Service and observing a more extensive geographical area. Results, therefore, should be considered only the first step of a research pathways oriented to define the future evolution of NHCS. Research and Managerial implication – The study provides a new interpretative perspective of National Heath Care Service’s dynamics. Building on the existent literature and on the adopted conceptual framework, it traces some guidelines to improve efficiency, effectiveness and sustainability in the management of NHCS acting on the Relational Approach and on the value co-creation logic. Originality – The analysis of dissatisfaction in the health context as result of information asymmetry and cognitive distance among provider and user is an advancement of the existent national and international contributions on the topic. The definition of an interpretative model oriented to explain the relationships among providers and users in order to trace possible actions to improve the satisfaction in the health context opens to new possible research pathways. In the end, the empirical investigation on the satisfaction produced by Integrated Home Care represents the first step of an ambitious long pathway of research to which it is linked the evolution of NHCS. Keywords – National Heath Care Service; Integrated Home Care; Relational Approach; Value co-creation; Viable Systems Approach; Service Dominant Logic; Systematic Literature Review; Information Asymmetry; Cognitive Distance; Structural Equation. [edited by Author]XIV n.s