Moderation of Enterprise Social Networks – A Literature Review from a Corporate Perspective

The implementation of internal social collaboration technologies confronts corporations with new challenges. Former unidirectional information flows become multidirectional and user-content driven networks. Prior research describes the successful implementation as a challenging management task with employees’ usage at the center of attention. Consequently, corporations need to select a moderation style to encourage the usage. The degree of corporate engagement might have repercussions on the contribution behavior. We conduct a structured literature review to identify pre-existing IS contributions to the moderation phenomenon in social media tools, which help to explain on how to moderate these communication platforms in the enterprise context. We reviewed over 150 articles on the subject and assessed 31 articles in depth on the degree of corporate engagement and user content encouragement. We analyze the identified literature for gaps in understanding the phenomenon and provide a first assessment of three different moderation approaches and give implication for future research

Essays on enterprise social media: moderation, shop floor integration and information system induced organizational change

The digital transformation increases the pressure on innovation capabilities and challenges organizations to adapt their business models. In order to cope with the increased competitiveness, organizations face two significant internal challenges: Enabling internal digital collaboration and knowledge sharing as well as information system-induced change. This dissertation will investigate seven related research questions divided in two main parts. The first part focuses on how an organization can foster digital knowledge exchanges and collaboration in global organizations. Enterprise social media has attracted the attention of organizations as a technology for social collaboration and knowledge sharing. The dissertation will investigate how organizations can moderate the employee discourse in such platforms from a novel organizational perspective and provide insights on how to increase the encouragement for employees to contribute and assure content quality. The developed framework will provide detailed moderation approaches. In addition, the risk of privacy concerns associated with organizational interference in the new digital collaboration technologies are evaluated. The second part of the dissertation shifts the focus to the shop floor environment, an area that has faced substantial digital advancements. Those advancements change the organizational role of the shop floor to a more knowledge work-oriented environment. Firstly, a state of research regarding technology acceptance and professional diversity is presented to create an enterprise social media job-characteristic framework. Further, a unique and longitudinal shop floor case study is investigated to derive organizational challenges for enterprise social media and potentials for empowerment. To validate the future shop floor environment needs use cases for the shop floor are derived and a user profile is established. The case study is extended by expert interviews to focus on conceptualizing organizational information systems-induced change. In this regard, the role of work practices, organizational and employee mindset and information system change are integrated into a holistic organizational change model that targets employee empowerment. This dissertation provides a comprehensive overview of enterprise social media from an organizational management and shop floor perspective. It contributes to understanding new digital needs at the shop floor and the information systems-induced change journey towards digital employee empowerment

ERP implementation methodologies and frameworks: a literature review

Enterprise Resource Planning (ERP) implementation is a complex and vibrant process, one that involves a combination of technological and organizational interactions. Often an ERP implementation project is the single largest IT project that an organization has ever launched and requires a mutual fit of system and organization. Also the concept of an ERP implementation supporting business processes across many different departments is not a generic, rigid and uniform concept and depends on variety of factors. As a result, the issues addressing the ERP implementation process have been one of the major concerns in industry. Therefore ERP implementation receives attention from practitioners and scholars and both, business as well as academic literature is abundant and not always very conclusive or coherent. However, research on ERP systems so far has been mainly focused on diffusion, use and impact issues. Less attention has been given to the methods used during the configuration and the implementation of ERP systems, even though they are commonly used in practice, they still remain largely unexplored and undocumented in Information Systems research. So, the academic relevance of this research is the contribution to the existing body of scientific knowledge. An annotated brief literature review is done in order to evaluate the current state of the existing academic literature. The purpose is to present a systematic overview of relevant ERP implementation methodologies and frameworks as a desire for achieving a better taxonomy of ERP implementation methodologies. This paper is useful to researchers who are interested in ERP implementation methodologies and frameworks. Results will serve as an input for a classification of the existing ERP implementation methodologies and frameworks. Also, this paper aims also at the professional ERP community involved in the process of ERP implementation by promoting a better understanding of ERP implementation methodologies and frameworks, its variety and history

Factors influencing innovation input and operational efficiency: The role of social capital

Innovation is an effective way to help enterprises shift from “high growth” to “high quality” development. China’s investment on R & D has been steadily on the increase but, in a transitional economy with incomplete institutions, what are the important factors that influence Chinese enterprises to make innovation input and improve operational efficiency? What factors can replace formal institutions to guide enterprises to innovate and improve operational efficiency? From the perspective of the theories of social capital, resource-based view (RBV) and the new institutional economy theory, this study mainly explores the relationship of corporate social capital, access to resources, corporate innovation input and operational efficiency in China’s healthcare sector. The sample data of Chinese medical enterprises were obtained through questionnaire survey; then, multiple linear regression analysis was used to verify the influence mechanisms among the variables, and the results of the survey show that: (1) Corporate social capital significantly promotes corporate innovation input and operational efficiency; (2) Resource acquisition plays a mediating role in the relationship among corporate social capital and innovation input and corporate operational efficiency; (3) the institutional environment positively moderates the influence between corporate social capital on corporate innovation input and operational efficiency; (4) the competition degree of the industry negatively moderates the influence of corporate social capital on corporate innovation input and operational efficiency. This study enriches the theories related to social capital, access to resources, innovation input, and operational efficiency in China’s healthcare sector, and may provide meaningful practical insights for stakeholders including enterprises in China’s healthcare sector, governments, and associations.A inovação é uma forma eficaz de ajudar as empresas a transformarem o seu modelo de desenvolvimento de “crescimento elevado” para “qualidade elevada”. Nos últimos anos a China tem vindo a fazer um grande investimento em I&D mas, sendo uma economia em transição com uma envolvente institucional ainda incompleta, quais os fatores que influenciam a dinâmica de inovação das empresas chinesas e a melhoria da sua eficiência operacional? O que poderá substituir as instituições formais e ajudar as empresas a concretizar estes objetivos? Tendo em consideração as teorias sobre o capital social, a perspetiva dos recursos e a teoria institucional, esta tese explora a relação entre capital social, acesso a recursos, inovação organizacional e eficiência operacional tendo por base o sector da saúde na China. Um questionário foi especialmente concebido de acordo com o modelo teórico e administrado a uma amostra de empresas do sector médico. Os dados foram analisados através de regressão linear múltipla para verificar as relações entre as diferentes variáveis e os resultados demonstram que: (1) A existência de capital social promove significativamente quer a inovação, quer a eficiência operacional; (2) A capacidade de acesso a recursos desempenha um papel mediador na relação entre capital social, inovação e eficiência operacional; (3) A envolvente institucional modera positivamente a influência entre capital social e os constructos inovação e eficiência operacional; (4) O grau de competitividade da indústria modera negativamente a relação entre capital social e os constructos inovação e eficiência operacional. Este estudo contribui para enriquecer as teorias relacionadas com o papel que o capital social pode desempenhar no desenvolvimento da inovação e na melhoria da eficiência operacional das empresas no sector da saúde na China e pode contribuir com uma nova perspetiva para a gestão das empresas nesta indústria, para o governo e associações

Institutional conditions and social innovations in emerging economies: insights from Mexican enterprises’ initiatives for protecting/preventing the effect of violent events

Latin-American countries are characterised by societal problems like violence, crime, corruption, the informality that influence any entrepreneurial activity developed by individuals/organisations. Social innovations literature confront “wicked problems” with strong interdependencies among different systems/actors. Yet, little is known about how firms use innovation to hedge against economic, political or societal uncertainties (i.e., violence, social movements, democratisation, pandemic). By translating social innovation and institutional theory approaches, this study analyses the influence of formal institutions (government programs and actions) and informal institutions (corruption, extortion and informal trade) on the development/implementation of enterprises’ technological initiatives for protecting/preventing of victimisation. By using data from 5525 establishments interviewed in the 2012/2014 National Victimisation Survey of the Mexican National Institute of Statistics and Geography (INEGI), our findings shows that formal conditions (government programs) and informal conditions (corruption, extortion and informal trade) are associated with an increment in the number of enterprises’ social innovations. Our findings also contribute to the debate about institutional conditions, social innovations, and the role of ecosystems’ actors in developing economies. A provoking discussion and implications for researchers, managers and policymakers emerge from this study

From Value Protection to Value Creation: Rethinking Corporate Governance Standards for Firm Innovation

A company’s pro-innovation needs are often met by the exploitation of its resources, widely defined. The resource-based theory of the firm provides immense empirical insights into how a firm’s corporate governance factors can contribute to promoting innovation. However, these implications may conflict with the prevailing standards of corporate governance imposed on many securities markets for listed companies, which have developed based on theoretical models supporting a shareholder-centered and agency-based theory of the firm. Although prevailing corporate governance standards can to an extent support firm innovation, tensions are created in some circumstances where companies pit their corporate governance compliance against resource-based needs that promote innovation. In the present context of steady internationalization and convergence in corporate governance standards in global securities markets towards a shareholder-centered agency-based model, we argue that there is a need to provide some room for accommodating the resource-based needs for companies in relation to promoting innovation. We explore a number of options and suggest that the most practicable option would be the development of recognized exceptions that deviate from prevailing corporate governance standards. We further suggest as to how an exceptions-based regime can be implemented in the U.K. and U.S., comparing the rules-based regime in the U.S. with the principles-based regime in the U.K

When does centrality matter? Scientific productivity and the moderating role of research specialization and cross-community ties

The present study addresses the ongoing debate concerning academic scientific productivity. Specifically, given the increasing number of collaborations in academia and the crucial role networks play in knowledge creation, we investigate the extent to which building social capital within the academic community represents a valuable resource for a scientist's knowledge-creation process. We measure the social capital in terms of structural position within the academic collaborative network. Furthermore, we analyse the extent to which an academic scientist's research specialization and ties that cross-community boundaries act as moderators of the aforementioned relationship. Empirical results derived from an analysis of an Italian academic community from 2001 to 2008 suggest academic scientists that build social capital by occupying central positions in the community outperform their more isolated colleagues. However, scientific productivity declines beyond a certain threshold value of centrality, hence revealing the existence of an inverted U-shaped relationship. This relationship is negatively moderated by the extent to which an academic focuses research activities in few scientific knowledge domains, whereas it is positively moderated by the number of cross-community ties established

Crime and Social media

Purpose-The study complements the scant macroeconomic literature on the development outcomes of social media by examining the relationship between Facebook penetration and violent crime levels in a cross-section of 148 countries for the year 2012. Design/methodology/approach-The empirical evidence is based on Ordinary Least Squares (OLS), Tobit and Quantile regressions. In order to respond to policy concerns on the limited evidence on the consequences of social media in developing countries, the dataset is disaggregated into regions and income levels. The decomposition by income levels included: low income, lower middle income, upper middle income and high income. The corresponding regions include: Europe and Central Asia, East Asia and the Pacific, Middle East and North Africa, Sub-Saharan Africa and Latin America. Findings-From OLS and Tobit regressions, there is a negative relationship between Facebook penetration and crime. However, Quantile regressions reveal that the established negative relationship is noticeable exclusively in the 90th crime decile. Further, when the dataset is decomposed into regions and income levels, the negative relationship is evident in the Middle East and North Africa (MENA) while a positive relationship is confirmed for sub-Saharan Africa. Policy implications are discussed. Originality/value- Studies on the development outcomes of social media are sparse because of a lack of reliable macroeconomic data on social media. This study primarily complemented three existing studies that have leveraged on a newly available dataset on Facebook

Predicting business/ICT alignment with AntMiner+.

In this paper we report on the results of a European survey on business/ICT alignment practices. The goal of this study is to come up with some practical guidelines for managers on how to strive for better alignment of ICT investments with business requirements. Based on Luftman's alignment framework we examine 18 ICT management practices belonging to 6 different competency clusters. We use AntMiner+, a rule induction technique, to create an alignment rule set. The results indicate that B/ICT alignment is a multidimensional goal which can only be obtained through focused investments covering different alignment aspects. The obtained rule set is an interesting mix of both formal engineering and social interaction processes and structures. We discuss the implication of the alignment rules for practitioners.Alignment; Artificial ant systems; Business; Business/ICT alignment; Data; Data mining; Framework; Investment; Investments; Management; Management practices; Managers; Practical guidelines; Processes; Requirements; Rules; Structure; Studies; Systems;