Evaluating cross-organizational ERP requirements engineering practices: a focus group study

This focus group study presents our first validation of practices for engineering the coordination requirements in cross-organizational Enterprise Resource Planning (ERP) projects. The study evaluates 13 practices addressing a variety of coordination aspects crucial to ERP projects. These practices are results in previously published research publications by the first author. The practices are formulated in response to practitioners' needs at ERP adopting organizations. The proposed practices have now reached the stage where we need some independent feedback as to the extent to which they fit the realities of practitioners. We perform this validation by means of a qualitative research approach, namely the focus group method. Current software engineering literature provides few examples of using focus groups in the evaluation of good software development practices. Because of this, providing reflections on our focus-group-based validation experiences will be of value to both the research community and practitioners

Implementing ERP systems - organisational implications

Success of Enterprise Resource Planning (ERP) systems depend on rigorous and disciplined approach to planning and implementation. This article presents a selection and implementation methodology that has been applied to three similar companies and highlights a wide variation in outcome. The underlying reasons for the variations in success can be specifically attributed to organisational personalities and culture. Analysis of these case studies provides key lessons and concludes by summarising these lessons in a cause and effect diagram

ERP implementation in manufacturing SMEs: Lessons from the Knowledge Transfer Partnership scheme

This article examines how the experience gained from two Knowledge Transfer Partnership projects in the UK can usefully benefit companies faced with similar challenges in a developing world context. Specifically, it addresses the issues faced by manufacturing SMEs intent on replacement of their information systems with one integrated software suite – an Enterprise Resource Planning package. After exploring relevant literature, the article focusses on how the key change elements of process, technology and people can feature in assessing the readiness of such companies for the major upheaval involved in these major change projects. Through further analysis of the projects, it is concluded that the three change components must be kept in balance when implementing these major software suites, both in developed and developing world contexts

ERP implementation in manufacturing SMEs: Lessons from the Knowledge Transfer Partnership scheme

This article examines how the experience gained from two Knowledge Transfer Partnership projects in the UK can usefully benefit companies faced with similar challenges in a developing world context. Specifically, it addresses the issues faced by manufacturing SMEs intent on replacement of their information systems with one integrated software suite – an Enterprise Resource Planning package. After exploring relevant literature, the article focusses on how the key change elements of process, technology and people can feature in assessing the readiness of such companies for the major upheaval involved in these major change projects. Through further analysis of the projects, it is concluded that the three change components must be kept in balance when implementing these major software suites, both in developed and developing world contexts

Correlating Architecture Maturity and Enterprise Systems Usage Maturity to Improve Business/IT Alignment

This paper compares concepts of maturity models in the areas of Enterprise Architecture and Enterprise Systems Usage. We investigate whether these concepts correlate, overlap and explain each other. The two maturity models are applied in a case study. We conclude that although it is possible to fully relate constructs from both kinds of models, having a mature architecture function in a company does not imply a high Enterprise Systems Usage maturity

Information technology and performance management for build-to-order supply chains

En las siguientes líneas se plantea un artículo de reflexión que tiene en cuenta parte del marco teórico que sustenta la investigación titulada “Prácticas pedagógicas que promueven la competencia argumentativa escrita (CAE) en niños campesinos de los grados 4° y 5° del Centro Educativo Municipal La Caldera, Sede Principal de Pasto”, desarrollada en el año 2012. En él se contemplan los aportes de las ciencias del lenguaje y la comunicación, la teoría de la argumentación, la didáctica de la lengua escrita y los géneros discursivos, que dan cuenta de la necesidad de desarrollar la capacidad crítica en los estudiantes a través de la argumentación, lo cual implica transformar las prácticas pedagógicas para que se alejen de la transmisión de conocimientos y den paso a la comunicación, para que la palabra escrita sea apropiada de manera significativa

Process and knowledge management in a collaborative maintenance planning system for high value machine tools

Product manufacturers are extending their responsibilities in the whole life cycle by providing services to their customers. In recent years, product service system has become an important research topic to address the special requirements in the new service driven business model. High value machine tools in modern manufacturing factories are special products: they are regarded as ‘products’ from maintenance point of view, and they also manufacture other products. In the new business model, the quality and behavior of a machine tool not only affect the quality of the parts it manufactures, but also affect the profits of the machine tool’s manufacturer. However, in the research area of product service systems and related computerized maintenance systems, there is a lack of investigation into the special nature, problems and requirements of high value machine tool maintenance, which are very important in modern digitized manufacturing systems. Therefore, this research investigated the various relationships between different stakeholders in the machine tools’ lifecycle, focusing on knowledge management, communication and the decision-making processes. This research also explored the potential application of advanced content management systems, which are widely implemented in the financial, business and government organizations, in the manufacturing engineering domain which has been dominated by traditional engineering information systems. A prototype collaborative maintenance planning system is proposed, developed and evaluated using an example machine tool, which indicated that significant improvement could be achieved and the content management technology has a number of advantages over the traditional engineering information systems, such as computer aided engineering, product data and lifecycle management, and enterprise resource planning systems, in managing machine tool maintenance and service information including dynamic and unstructured knowledge

Electronic information sharing in local government authorities: Factors influencing the decision-making process

This is the post-print version of the final paper published in International Journal of Information Management. The published article is available from the link below. Changes resulting from the publishing process, such as peer review, editing, corrections, structural formatting, and other quality control mechanisms may not be reflected in this document. Changes may have been made to this work since it was submitted for publication. Copyright @ 2013 Elsevier B.V.Local Government Authorities (LGAs) are mainly characterised as information-intensive organisations. To satisfy their information requirements, effective information sharing within and among LGAs is necessary. Nevertheless, the dilemma of Inter-Organisational Information Sharing (IOIS) has been regarded as an inevitable issue for the public sector. Despite a decade of active research and practice, the field lacks a comprehensive framework to examine the factors influencing Electronic Information Sharing (EIS) among LGAs. The research presented in this paper contributes towards resolving this problem by developing a conceptual framework of factors influencing EIS in Government-to-Government (G2G) collaboration. By presenting this model, we attempt to clarify that EIS in LGAs is affected by a combination of environmental, organisational, business process, and technological factors and that it should not be scrutinised merely from a technical perspective. To validate the conceptual rationale, multiple case study based research strategy was selected. From an analysis of the empirical data from two case organisations, this paper exemplifies the importance (i.e. prioritisation) of these factors in influencing EIS by utilising the Analytical Hierarchy Process (AHP) technique. The intent herein is to offer LGA decision-makers with a systematic decision-making process in realising the importance (i.e. from most important to least important) of EIS influential factors. This systematic process will also assist LGA decision-makers in better interpreting EIS and its underlying problems. The research reported herein should be of interest to both academics and practitioners who are involved in IOIS, in general, and collaborative e-Government, in particular

The implementation of ERP systems in Iranian manufacturing SMEs

The quest to implement Enterprise Resource Planning (ERP) software to support all main business functions has been actively pursued by in-house IT departments, software vendors and third party consultancies for over three decades. It remains a key element of many companies’ information systems strategy in the developed world, and increasingly, in the developing world. In the specific context of Iranian SMEs, there has been relatively little research on information systems in general, and very little specifically on ERP systems projects. This paper attempts to help address this dearth in the existing literature by examining three case studies of ERP systems deployment in Iranian manufacturing SMEs. It investigates the underlying information systems strategies and examines how this has been implemented in the core process areas of these companies. The analysis is based on a conceptual model that combines defined implementation phases with change dimensions and elements, which provide the basis for the development of an implementation framework for subsequent ERP projects in this business and technology environment