Recognizing risk-of-failure in communication design projects

The pace of commercial graphic design practice presents very few opportunities to conduct user research after a project’s launch. This makes the design team’s ability to anticipate and address risks during the design development phase even more important, recognized in the astute observation from Tim Brown, CEO of leading international design group IDEO, that sometimes you must “fail early to succeed early.” This paper presents the methods and strategies used by the Centre for Design Research’s (CfDR) creative team to mitigate risk during three communication design case-study projects. Elements of failure are identified in each of the three cases and presented, with discussion of where and why they occurred, and the possible approaches for reducing the risk of such problems re-occurring. To provide structure to the discussion, the paper frames each contributory issue as either a usability, communication or technical failing. The analysis demonstrates that the factors contributing to design process failures are often complex and multi-layered. To avoid a poor design project outcome, it is evident that consistent risk monitoring is present in all stages of a design project, but might be improved by better understanding how issues change their degree of importance and potential negative impact during the course of the project. Developing a mechanism to enable teams to objectively identify and manage these fluctuating project risks, will contribute to a more coherent and effective strategy for recognizing and managing future design projects

Diagnostic Color Strip Reader for World Health Partners Clinics

Despite the advancement of medical technology, many people in developing countries like India and Kenya still suffer from treatable diseases. In many of the health clinics in these areas, color strips are used for checkups and diagnosis of diseases. However, a big problem with these color strips is that the diagnosis of color strips take a long time because they have to be manually checked. Currently, World Health Partners (WHP) works with doctors and hospitals in India and Kenya to provide more accessible healthcare through telehealth networks to get consultations from rural clinics to specialists at hospitals. We are working with WHP to streamline the process of color strip diagnosis, by creating an application that goes through the process of reading a color strip in a single step. Our application analyzes an image of a color strip and returns the concentration of the different factors being tested on the color strip. By doing so, we provide a precise analysis of color strips, instead of having to wait for a specialist

Enabling decentral collaborative innovation processes - a web based real time collaboration platform

The main goal of this paper is to define a collaborative innovation process as well as a supporting tool. It is motivated through the increasing competition on global markets and the resultant propagation of decentralized projects with a high demand of innovative collaboration in global contexts. It bases on a project accomplished by the author group. A detailed literature review and the action design research methodology of the project led to an enhanced process model for decentral collaborative innovation processes and a basic realization of a browser based real time tool to enable these processes. The initial evaluation in a practical distributed setting has shown that the created tool is a useful way to support collaborative innovation processes.Comment: multikonferenz wirtschaftsinformati

A reflective characterisation of occasional user

This work revisits established user classifications and aims to characterise a historically unspecified user category, the Occasional User (OU). Three user categories, novice, intermediate and expert, have dominated the work of user interface (UI) designers, researchers and educators for decades. These categories were created to conceptualise user's needs, strategies and goals around the 80s. Since then, UI paradigm shifts, such as direct manipulation and touch, along with other advances in technology, gave new access to people with little computer knowledge. This fact produced a diversification of the existing user categories not observed in the literature review of traditional classification of users. The findings of this work include a new characterisation of the occasional user, distinguished by user's uncertainty of repetitive use of an interface and little knowledge about its functioning. In addition, the specification of the OU, together with principles and recommendations will help UI community to informatively design for users without requiring a prospective use and previous knowledge of the UI. The OU is an essential type of user to apply user-centred design approach to understand the interaction with technology as universal, accessible and transparent for the user, independently of accumulated experience and technological era that users live in

A Proximity Indicator for e-Government: The Smallest Number of Clicks

In order to develop an indicator measuring the proximity of e-Government and its different generic functions, we analysed a set of studies that were conducted in the United States and in Europe. We defined 21 elements of measure grouped in six dimensions of proximity and we surveyed the official Websites of the French-speaking Swiss Cantons in 2002 and 2003. We observed that more technical aspects such as navigability were well developed, whereas more “socio-political” aspects (data protection, access for handicapped) and organisational issues were still in early stages. To conclude this work we give some hints for the application of a methodology based on proximity measurement.e-Government; portals; evaluation; proximity; 3-clicks rule; usability

Understanding best practices in control engineering education using the concept of TPACK

This study aimed to design an integrated pedagogical approach to advance introductory Process Control Engineering Education through the application of the Technological Pedagogical Content Knowledge (TPACK) framework, and evaluating its impact on student learning. The research is initially being undertaken at Nottingham Trent University, UK but we will next adapt it to a case study in Libya. This paper aims to strengthen the teaching of introductory Process Control by using appropriate approach es in universities to improve the learning outcomes for students. From this work a new schematic for teaching Process Control ha s be en developed and, moreover, a thoughtful best practice in introducing Process Control in engineering education can be developed

Towards guidelines for building a business case and gathering evidence of software reference architectures in industry

Background: Software reference architectures are becoming widely adopted by organizations that need to support the design and maintenance of software applications of a shared domain. For organizations that plan to adopt this architecture-centric approach, it becomes fundamental to know the return on investment and to understand how software reference architectures are designed, maintained, and used. Unfortunately, there is little evidence-based support to help organizations with these challenges. Methods: We have conducted action research in an industry-academia collaboration between the GESSI research group and everis, a multinational IT consulting firm based in Spain. Results: The results from such collaboration are being packaged in order to create guidelines that could be used in similar contexts as the one of everis. The main result of this paper is the construction of empirically-grounded guidelines that support organizations to decide on the adoption of software reference architectures and to gather evidence to improve RA-related practices. Conclusions: The created guidelines could be used by other organizations outside of our industry-academia collaboration. With this goal in mind, we describe the guidelines in detail for their use.Peer ReviewedPostprint (published version