On the instability of embeddings for recommender systems: the case of Matrix Factorization

Most state-of-the-art top-N collaborative recommender systems work by learning embeddings to jointly represent users and items. Learned embeddings are considered to be effective to solve a variety of tasks. Among others, providing and explaining recommendations. In this paper we question the reliability of the embeddings learned by Matrix Factorization (MF). We empirically demonstrate that, by simply changing the initial values assigned to the latent factors, the same MF method generates very different embeddings of items and users, and we highlight that this effect is stronger for less popular items. To overcome these drawbacks, we present a generalization of MF, called Nearest Neighbors Matrix Factorization (NNMF). The new method propagates the information about items and users to their neighbors, speeding up the training procedure and extending the amount of information that supports recommendations and representations. We describe the NNMF variants of three common MF approaches, and with extensive experiments on five different datasets we show that they strongly mitigate the instability issues of the original MF versions and they improve the accuracy of recommendations on the long-tail

Predictive Accuracy of Recommender Algorithms

Recommender systems present a customized list of items based upon user or item characteristics with the objective of reducing a large number of possible choices to a smaller ranked set most likely to appeal to the user. A variety of algorithms for recommender systems have been developed and refined including applications of deep learning neural networks. Recent research reports point to a need to perform carefully controlled experiments to gain insights about the relative accuracy of different recommender algorithms, because studies evaluating different methods have not used a common set of benchmark data sets, baseline models, and evaluation metrics. The dissertation used publicly available sources of ratings data with a suite of three conventional recommender algorithms and two deep learning (DL) algorithms in controlled experiments to assess their comparative accuracy. Results for the non-DL algorithms conformed well to published results and benchmarks. The two DL algorithms did not perform as well and illuminated known challenges implementing DL recommender algorithms as reported in the literature. Model overfitting is discussed as a potential explanation for the weaker performance of the DL algorithms and several regularization strategies are reviewed as possible approaches to improve predictive error. Findings justify the need for further research in the use of deep learning models for recommender systems

Robust Recommender System: A Survey and Future Directions

With the rapid growth of information, recommender systems have become integral for providing personalized suggestions and overcoming information overload. However, their practical deployment often encounters "dirty" data, where noise or malicious information can lead to abnormal recommendations. Research on improving recommender systems' robustness against such dirty data has thus gained significant attention. This survey provides a comprehensive review of recent work on recommender systems' robustness. We first present a taxonomy to organize current techniques for withstanding malicious attacks and natural noise. We then explore state-of-the-art methods in each category, including fraudster detection, adversarial training, certifiable robust training against malicious attacks, and regularization, purification, self-supervised learning against natural noise. Additionally, we summarize evaluation metrics and common datasets used to assess robustness. We discuss robustness across varying recommendation scenarios and its interplay with other properties like accuracy, interpretability, privacy, and fairness. Finally, we delve into open issues and future research directions in this emerging field. Our goal is to equip readers with a holistic understanding of robust recommender systems and spotlight pathways for future research and development

Solving the stability-accuracy-diversity dilemma of recommender systems

Recommender systems are of great significance in predicting the potential interesting items based on the target user’s historical selections. However, the recommendation list for a specific user has been found changing vastly when the system changes, due to the unstable quantification of item similarities, which is defined as the recommendation stability problem. To improve the similarity stability and recommendation stability is crucial for the user experience enhancement and the better understanding of user interests. While the stability as well as accuracy of recommendation could be guaranteed by recommending only popular items, studies have been addressing the necessity of diversity which requires the system to recommend unpopular items. By ranking the similarities in terms of stability and considering only the most stable ones, we present a top-n-stability method based on the Heat Conduction algorithm (denoted as TNS-HC henceforth) for solving the stability-accuracy-diversity dilemma. Experiments on four benchmark data sets indicate that the TNS-HC algorithm could significantly improve the recommendation stability and accuracy simultaneously and still retain the high-diversity nature of the Heat Conduction algorithm. Furthermore, we compare the performance of the TNS-HC algorithm with a number of benchmark recommendation algorithms. The result suggests that the TNS-HC algorithm is more efficient in solving the stability-accuracy-diversity triple dilemma of recommender systems

Knowledge Discovery and Management within Service Centers

These days, most enterprise service centers deploy Knowledge Discovery and Management (KDM) systems to address the challenge of timely delivery of a resourceful service request resolution while efficiently utilizing the huge amount of data. These KDM systems facilitate prompt response to the critical service requests and if possible then try to prevent the service requests getting triggered in the first place. Nevertheless, in most cases, information required for a request resolution is dispersed and suppressed under the mountain of irrelevant information over the Internet in unstructured and heterogeneous formats. These heterogeneous data sources and formats complicate the access to reusable knowledge and increase the response time required to reach a resolution. Moreover, the state-of-the art methods neither support effective integration of domain knowledge with the KDM systems nor promote the assimilation of reusable knowledge or Intellectual Capital (IC). With the goal of providing an improved service request resolution within the shortest possible time, this research proposes an IC Management System. The proposed tool efficiently utilizes domain knowledge in the form of semantic web technology to extract the most valuable information from those raw unstructured data and uses that knowledge to formulate service resolution model as a combination of efficient data search, classification, clustering, and recommendation methods. Our proposed solution also handles the technology categorization of a service request which is very crucial in the request resolution process. The system has been extensively evaluated with several experiments and has been used in a real enterprise customer service center