Interoperability, Trust Based Information Sharing Protocol and Security: Digital Government Key Issues

Improved interoperability between public and private organizations is of key significance to make digital government newest triumphant. Digital Government interoperability, information sharing protocol and security are measured the key issue for achieving a refined stage of digital government. Flawless interoperability is essential to share the information between diverse and merely dispersed organisations in several network environments by using computer based tools. Digital government must ensure security for its information systems, including computers and networks for providing better service to the citizens. Governments around the world are increasingly revolving to information sharing and integration for solving problems in programs and policy areas. Evils of global worry such as syndrome discovery and manage, terror campaign, immigration and border control, prohibited drug trafficking, and more demand information sharing, harmonization and cooperation amid government agencies within a country and across national borders. A number of daunting challenges survive to the progress of an efficient information sharing protocol. A secure and trusted information-sharing protocol is required to enable users to interact and share information easily and perfectly across many diverse networks and databases globally.Comment: 20 page

Electronic information sharing in local government authorities: Factors influencing the decision-making process

This is the post-print version of the final paper published in International Journal of Information Management. The published article is available from the link below. Changes resulting from the publishing process, such as peer review, editing, corrections, structural formatting, and other quality control mechanisms may not be reflected in this document. Changes may have been made to this work since it was submitted for publication. Copyright @ 2013 Elsevier B.V.Local Government Authorities (LGAs) are mainly characterised as information-intensive organisations. To satisfy their information requirements, effective information sharing within and among LGAs is necessary. Nevertheless, the dilemma of Inter-Organisational Information Sharing (IOIS) has been regarded as an inevitable issue for the public sector. Despite a decade of active research and practice, the field lacks a comprehensive framework to examine the factors influencing Electronic Information Sharing (EIS) among LGAs. The research presented in this paper contributes towards resolving this problem by developing a conceptual framework of factors influencing EIS in Government-to-Government (G2G) collaboration. By presenting this model, we attempt to clarify that EIS in LGAs is affected by a combination of environmental, organisational, business process, and technological factors and that it should not be scrutinised merely from a technical perspective. To validate the conceptual rationale, multiple case study based research strategy was selected. From an analysis of the empirical data from two case organisations, this paper exemplifies the importance (i.e. prioritisation) of these factors in influencing EIS by utilising the Analytical Hierarchy Process (AHP) technique. The intent herein is to offer LGA decision-makers with a systematic decision-making process in realising the importance (i.e. from most important to least important) of EIS influential factors. This systematic process will also assist LGA decision-makers in better interpreting EIS and its underlying problems. The research reported herein should be of interest to both academics and practitioners who are involved in IOIS, in general, and collaborative e-Government, in particular

Towards an integrated model for citizen adoption of E-government services in developing countries: A Saudi Arabia case study

This paper considers the challenges that face the widespread adoption of E-government in developing countries, using Saudi Arabian our case study. E-government can be defined based on an existing set of requirements. In this paper we define E-government as a matrix of stakeholders; governments to governments, governments to business and governments to citizens using information and communications technology to deliver and consume services. E-government has been implemented for a considerable time in developed countries. However E-government services still faces many challenges their implemented and general adoption in developing countries. Therefore, this paper presents an integrated model for ascertaining the intention to adopt E-government services and thereby aid governments in accessing what is required to increase adoption

G2G interaction model of information sharing among local agencies based on phenomenology approach: Dhi-qar province employees’ viewpoints

The exchange of information electronically has help local agencies to increase their productivity and performance. At the same time, it improves the process of policy-making by providing better public services to citizens. However, only a few studies that examine the factors influencing the electronic interaction among local agencies in developing countries, including in Iraq. In fact, government agencies usually rely on information provided by other government agencies, making the electronic interactions crucial for effective inter-organizational operations management in the government. This study aims to determine the factors affecting the interaction among local agencies in Dhi-Qar, Iraq. Thus, it proposes a government-to-government (G2G) interaction model among local agencies from the environmental, organizational, and technological contexts, using phenomenological approach based on the Diffusion of Innovation and Social Exchange theories. Data were collected in two phases. First, a series of interviews with local egovernment employees were carried out to discover the factors that influence the G2G interaction in Dhi-Qar, Iraq. Later, another series of semi-structured interviews focusing on extracting the main issues that influence G2G interaction was followed. The collected data were validated through triangulation and member checking. A case study was used to confirm the findings. The study has discovered the factors that influence the electronic interaction among local agencies in Dhi-Qar. The factors are benefits, compatibility, complexity, costs, information security, inter-agency trust, internal resistance to change, information technology (IT) capability, legislation, physical security, and top management support. Based on these factors, the government-to-government interaction model (G2GIM) is proposed. This model can be applied to different local agencies in implementing e-government projects

Government-to-Government E-Government: A Case Study of a Federal Financial Program

The problem with the study of the concept of electronic government (e-Gov) is that scholars in the field have not adequately explored various dimensions ofthe concept. Literature on e-Gov is replete with works on the form of government to consumer e-Gov. Much less work had been done on the government to government (G2G) e-Gov. This qualitative case study was predicated on the concepts of intergovernmental relations and intergovernmental management, and it sought to fill the gap in the literature by providing a clear understanding of G2G e-Gov by exploring a federal program in the United States. The central research question determined how G2G e-Gov enhanced accountability, efficiency, and public service value. Data were collected using face to face and email interviews, documents, and archival data. Data were analyzed with a modified content analysis technique. Findings from the study indicated that improvements in communication, process, technology, and legislative proposals are linked to programmatic success in G2G e-Gov. The study has implications for social change as the knowledge of G2G e-Gov is useful to governments because of its emphasis on accountability, efficiency, collaboration, and information sharing. It also has the potential to assist public policy officials and academics to better understand the importance of G2G e-Gov for public service delivery, and help developing countries in their e-Gov implementations

Prospects of collaborative consumption in the context of digital government

Rapid advances in Information and Communication Technology (ICT) combined with rising economic constraints are causing a change in behavior towards new forms of consumption called collaborative consumption (the sharing economy). Research on this phenomenon from the government perspective has however not received much attention. This paper therefore performed a systematic literature review to make sense of how the notion of collaborative consumption (CC) has been investigated in the digital government context, further reflecting on the implications for developing countries. The findings suggest that there is a significant research opportunity on CC in digital government settings to developing countries such as in Latin America, Africa or Australia. Specifically those developing countries are unreflectively sharing based on what developed countries consider needs to be shared. The study contributes theoretically a research agenda on CC in a digital government setting and practically on how to share public services with limited resources

Factors influencing interdepartmental information sharing practice in electronic government agencies

Electronic information sharing is a key to effective government.This study is conducted to investigate the factors influencing interdepartmental information sharing (IS) practice in electronic government (EG) agencies.Based on previous study and observation, the issues on electronic government and information sharing are highlighted and the influencing factors are identified. Three domains of factors that are considered in this study are individual, organizational and technological factors. This paper proposes the conceptual framework of interdepartmental information sharing for electronic government agencies in Malaysia

Inter-Organisational Electronic Information Sharing in Local G2G Settings: A Socio-Technical Issue

Local Government Authorities (LGAs) are information-intensive organisations. To satisfy their information requirements effective information sharing within and among LGAs is necessary (internally among departments and externally with other authorities). The problem of Inter-Organisational Information Sharing (IOIS) has been regarded as inevitable for the public sector. Despite a decade of active research and practice in this complex problem area, the field lacks a comprehensive framework to examine the factors affecting Electronic Information Sharing (EIS) among government bodies at the local level. The research presented in this paper contributes toward resolving this problem by developing a conceptual framework of factors affecting EIS in Government-to-Government (G2G) collaboration. By presenting this framework, we attempt to clarify that information sharing in LGAs is a combination of environmental, organisational, business process and technological factors and should not be scrutinised from merely a technical perspective. To validate our conceptual findings, a multiple case study based research strategy was adopted. From an analysis of the empirical data collected from two case organisations, this paper exemplifies the importance of these factors in influencing EIS and offering LGA officials with specific advice on how to better interpret EIS and its underlying problems. The paper should be of interest to both academics and practitioners who are interested in IOIS, in general, and collaborative e-Government, in particular

Public-Private Partnerships for E-Government Services: Lessons from Malaysia

Implementation of e-government is seen as a tool to improve government service delivery to citizens, businesses and within government agencies. The benefits could be more transparency, greater convenience, less corruption, revenue growth and cost reduction. However, lack of financial resources, and low levels of skills and limited capacity of governments are some of the main obstacles faced in pursuance of e-government nationwide. The introduction of Public-Private Partnerships (PPP) is seen as a solution to overcome many of the obstacles and challenges faced by governments in realizing the objectives of e-government projects. PPP model is expected to increase opportunities for both the public and private sectors to serve their customers more effectively and efficiently. The main aim of this paper is to explore the need for PPP in e-government service delivery. This is done by discussing some success stories and looking at lessons learned by the Malaysian government to serve the stakeholders better in line with its vision and mission.- public-private partnership, information, communication, technology, e-government