ArPanEmo: An Open-Source Dataset for Fine-Grained Emotion Recognition in Arabic Online Content during COVID-19 Pandemic

Emotion recognition is a crucial task in Natural Language Processing (NLP) that enables machines to comprehend the feelings conveyed in the text. The applications of emotion recognition are diverse, including mental health diagnosis, student support, and the detection of online suspicious behavior. Despite the substantial amount of literature available on emotion recognition in various languages, Arabic emotion recognition has received relatively little attention, leading to a scarcity of emotion-annotated corpora. This paper presents the ArPanEmo dataset, a novel dataset for fine-grained emotion recognition of online posts in Arabic. The dataset comprises 11,128 online posts manually labeled for ten emotion categories or neutral, with Fleiss' kappa of 0.71. It targets a specific Arabic dialect and addresses topics related to the COVID-19 pandemic, making it the first and largest of its kind. Python's packages were utilized to collect online posts related to the COVID-19 pandemic from three sources: Twitter, YouTube, and online newspaper comments between March 2020 and March 2022. Upon collection of the online posts, each one underwent a semi-automatic classification process using a lexicon of emotion-related terms to determine whether it belonged to the neutral or emotional category. Subsequently, manual labeling was conducted to further categorize the emotional data into fine-grained emotion categories

Triaging Content Severity in Online Mental Health Forums

Mental health forums are online communities where people express their issues and seek help from moderators and other users. In such forums, there are often posts with severe content indicating that the user is in acute distress and there is a risk of attempted self-harm. Moderators need to respond to these severe posts in a timely manner to prevent potential self-harm. However, the large volume of daily posted content makes it difficult for the moderators to locate and respond to these critical posts. We present a framework for triaging user content into four severity categories which are defined based on indications of self-harm ideation. Our models are based on a feature-rich classification framework which includes lexical, psycholinguistic, contextual and topic modeling features. Our approaches improve the state of the art in triaging the content severity in mental health forums by large margins (up to 17% improvement over the F-1 scores). Using the proposed model, we analyze the mental state of users and we show that overall, long-term users of the forum demonstrate a decreased severity of risk over time. Our analysis on the interaction of the moderators with the users further indicates that without an automatic way to identify critical content, it is indeed challenging for the moderators to provide timely response to the users in need.Comment: Accepted for publication in Journal of the Association for Information Science and Technology (2017

Social Media Analysis for Social Good

Data on social media is abundant and offers valuable information that can be utilised for a range of purposes. Users share their experiences and opinions on various topics, ranging from their personal life to the community and the world, in real-time. In comparison to conventional data sources, social media is cost-effective to obtain, is up-to-date and reaches a larger audience. By analysing this rich data source, it can contribute to solving societal issues and promote social impact in an equitable manner. In this thesis, I present my research in exploring innovative applications using \ac{NLP} and machine learning to identify patterns and extract actionable insights from social media data to ultimately make a positive impact on society. First, I evaluate the impact of an intervention program aimed at promoting inclusive and equitable learning opportunities for underrepresented communities using social media data. Second, I develop EmoBERT, an emotion-based variant of the BERT model, for detecting fine-grained emotions to gauge the well-being of a population during significant disease outbreaks. Third, to improve public health surveillance on social media, I demonstrate how emotions expressed in social media posts can be incorporated into health mention classification using an intermediate task fine-tuning and multi-feature fusion approach. I also propose a multi-task learning framework to model the literal meanings of disease and symptom words to enhance the classification of health mentions. Fourth, I create a new health mention dataset to address the imbalance in health data availability between developing and developed countries, providing a benchmark alternative to the traditional standards used in digital health research. Finally, I leverage the power of pretrained language models to analyse religious activities, recognised as social determinants of health, during disease outbreaks

Incorporating Emotions into Health Mention Classification Task on Social Media

The health mention classification (HMC) task is the process of identifying and classifying mentions of health-related concepts in text. This can be useful for identifying and tracking the spread of diseases through social media posts. However, this is a non-trivial task. Here we build on recent studies suggesting that using emotional information may improve upon this task. Our study results in a framework for health mention classification that incorporates affective features. We present two methods, an intermediate task fine-tuning approach (implicit) and a multi-feature fusion approach (explicit) to incorporate emotions into our target task of HMC. We evaluated our approach on 5 HMC-related datasets from different social media platforms including three from Twitter, one from Reddit and another from a combination of social media sources. Extensive experiments demonstrate that our approach results in statistically significant performance gains on HMC tasks. By using the multi-feature fusion approach, we achieve at least a 3% improvement in F1 score over BERT baselines across all datasets. We also show that considering only negative emotions does not significantly affect performance on the HMC task. Additionally, our results indicate that HMC models infused with emotional knowledge are an effective alternative, especially when other HMC datasets are unavailable for domain-specific fine-tuning. The source code for our models is freely available at https://github.com/tahirlanre/Emotion_PHM

Measuring Emotions in the COVID-19 Real World Worry Dataset

The COVID-19 pandemic is having a dramatic impact on societies and economies around the world. With various measures of lockdowns and social distancing in place, it becomes important to understand emotional responses on a large scale. In this paper, we present the first ground truth dataset of emotional responses to COVID-19. We asked participants to indicate their emotions and express these in text. This resulted in the Real World Worry Dataset of 5,000 texts (2,500 short + 2,500 long texts). Our analyses suggest that emotional responses correlated with linguistic measures. Topic modeling further revealed that people in the UK worry about their family and the economic situation. Tweet-sized texts functioned as a call for solidarity, while longer texts shed light on worries and concerns. Using predictive modeling approaches, we were able to approximate the emotional responses of participants from text within 14% of their actual value. We encourage others to use the dataset and improve how we can use automated methods to learn about emotional responses and worries about an urgent problem.Comment: Accepted to ACL 2020 COVID-19 worksho

Data-driven Social Mood Analysis through the Conceptualization of Emotional Fingerprints

Abstract A body of knowledge shows the emerging of evidence according to a better account for the emotional spectrum is achievable by employing a complete selection of emotion keywords. Basic emotions, such as Ekman's ones, cannot be considered universal, but are related to with implicit thematic affairs within the corpus under analysis. The paper tracks some preliminary experiments obtained by employing a data-driven methodology that captures emotions, relying on domain data that you want to model. The experimentation consists of investigating the corresponding conceptual space based on a set of terms (i.e., keywords) that are representative of the domain and the determination. Furthermore, the conceptual space is exploited as a bridge between the textual content and its sub-symbolic mapping as an "emotional fingerprint" into a six-dimensional hyperspace