Electronic information systems and social work: principles of participatory design for social workers

The introduction of electronic information systems (IS) to human service organizations has been heavily critiqued, most notably for the ways that they may undermine frontline social work practice. Socio-technical design has been proposed as one means to redesign IS and a key element of this approach is the involvement of practitioners in the design process. Social workers, though, may be ill-prepared to engage in such processes. Reflecting on the findings of a program of research which aims to contribute to future designs of IS that support frontline practice, the aim in this article is to provide some guidance for social workers that will assist them to be active and effective participants in the future development of IS

41P. Practical Lessons Learned while Developing Web 2.0 Collaboration Services for Communities of Practice

Although a plethora of Web 2.0 applications exist today, there is little literature reporting on experiences, concrete recommendations or best practices when developing such applications. The scarcity of such records makes it difficult for developers to determine how best to support the practices of communities with the use of Web 2.0 technologies. In this paper, we report on eight practical lessons learned while developing Web 2.0 collaboration services for Communities of Practice in the framework of a three years long European research project on Technology Enhanced Learning. The main objective of this project was to investigate how Web 2.0 technologies could impact the communication and collaboration needs of Communities of Practice interacting online and, conversely, how new interaction needs could impact Web 2.0 technology. The above lessons are presented in a way that could aid people engaged in various phases of the development of Web-based collaboration support services

Making sense of assets: Community asset mapping and related approaches for cultivating capacities

This working paper critically reviews some main aspects from asset based approaches highlights key strengths and weaknesses for future research/development. Drawing on a large body of reports and relevant literature we draw on different theoretical traditions and critiques, as well as practices and processes embedded within a broad range of approaches including, widely acknowledged frameworks such Asset Based Community Development (ABCD), Appreciative Inquiry (AI), Sustainable Livelihood Approaches (SLA) and Community Capitals Framework (CCF). Although these are presented as distinct approaches, there is a sense of evolution through them and many of them overlap (in terms of both theories and methodologies). We also include emerging frameworks, including geographical, socio-spatial, visual and creative approaches, stemming from a number of projects within AHRC’s Connected Communities programme and additional collaborations

Capturing residents' values for urban green space: mapping, analysis and guidance for practice

Planning for green space is guided by standards and guidelines but there is currently little understanding of the variety of values people assign to green spaces or their determinants. Land use planners need to know what values are associated with different landscape characteristics and how value elicitation techniques can inform decisions. We designed a Public Participation GIS (PPGIS) study and surveyed residents of four urbanising suburbs in the Lower Hunter region of NSW, Australia. Participants assigned dots on maps to indicate places they associated with a typology of values (specific attributes or functions considered important) and negative qualities related to green spaces. The marker points were digitised and aggregated according to discrete park polygons for statistical analysis. People assigned a variety of values to green spaces (such as aesthetic value or social interaction value), which were related to landscape characteristics. Some variables (e.g. distance to water) were statistically associated with multiple open space values. Distance from place of residence however did not strongly influence value assignment after landscape configuration was accounted for. Value compatibility analysis revealed that some values co-occurred in park polygons more than others (e.g. nature value and health/therapeutic value). Results highlight the potential for PPGIS techniques to inform green space planning through the spatial representation of complex human-nature relationships. However, a number of potential pitfalls and challenges should be addressed. These include the non-random spatial arrangement of landscape features that can skew interpretation of results and the need to communicate clearly about theory that explains observed patterns

Crowdsourcing digital history online

Digital history, among other things, offers the possibility for people to collaborate and work together on historical projects online. The notion of crowdsourcing is essential in this process, as well as in the theoretical study and approach of the field of digital humanities

Crowdsourcing digital history online

Digital history, among other things, offers the possibility for people to collaborate and work together on historical projects online. The notion of crowdsourcing is essential in this process, as well as in the theoretical study and approach of the field of digital humanities

Exploratory Research Methods for the Extremely Mobile: Supporting Community Interaction Amongst Backpackers

Mobile communities of backpackers represent a challenging population to study because of frequent and long-duration of movement, distributed group structure, and adventuresome activities. Five types of mobile group studies are presented here, which address challenges posed by this context to existing methods. Methods used include: contextual interviews, site surveys, participatory activities, field trips, team ethnography, contextual questionnaires, and electronic diary methods. The structure of each method is described, reflected upon and recommendations are made for its effective use. Many existing mobile and CSCW methods have difficulties when applied to mobile groups, and many are not designed for exploratory research dealing with product conceptualization or requirements analysis. We propose that improvising with a diverse set of available methods is appropriate for many mobile research situations. It may also be advantageous to use multiple methods which explore different aspects of target user groups' behaviour from a variety of perspectives. Furthermore, piloting studies to test methods with new user groups or situations, and using in-situ methods is advisable