The use of genre analysis in the design of electronic meeting systems

WOS:000237136400002 (Nº de Acesso Web of Science)Introduction. Genre analysis is an approach to study communication patterns and thus it can be applied to the specific context of meetings. This research investigates the use of genre analysis in the design of electronic meeting systems. Background. The primary goal of genre analysis is to understand how virtual communities use digital communication to collaborate. This knowledge is fundamental for informing the design of information systems, particularly in areas where communication and informality are paramount. However, the research literature does not report any experiments where genre analysis has been used to inform the design of electronic meeting systems. Problems. The paper tackles the following common problems found in current electronic meeting systems: (1) reduced organizational integration, neglecting many contextual cues and explaining factors necessary to make meeting outcomes usable within the organization; (2) lack of support to specific communities of users, stressing the dependency on a facilitator to configure and manage the technology; and (3) lack of support to meeting occurrences that span long time periods. Conclusions. The paper describes how genre analysis was used to develop electronic meeting systems for several organizations and meeting genres. It covers the complete design process, from genre elicitation to validation. The obtained results demonstrate that the genre approach produces electronic meeting systems focused on organizational integration, pre-configured to communities of users, supporting long-term usage and added organizational value

Supporting effective unexpected exception handling in workflow management systems within organizaional contexts

Tese de doutoramento em Informática (Engenharia Informática), apresentada à Universidade de Lisboa através da Faculdade de Ciências, 2008Workflow Management Systems (WfMS) support the execution of organizational processes within organizations. Processes are modelled using high level languages specifying the sequence of tasks the organization has to perform. However, organizational processes do not have always a smooth flow conforming to any possible designed model and exceptions to the rule happen often. Organizations require flexibility to react to situations not predicted in the model. The required flexibility should be complemented with robustness to guarantee system reliability even in extreme situations. In our work, we have introduced the concept of WfMS resilience that comprises these two facets: robustness and flexibility. The main objective of our work is to increase resilience in WfMSs. From the events demanding for WfMS resilience, we focused on ad hoc effective unexpected exceptions as those for which no previous knowledge exist is the organization to derive the handling procedure and no plan can be a priori established. These exceptions usually require human intervention and problem solving activities, since the concrete situation may not be entirely understood before humans start reacting to the event. After discussing existing approaches to increase WfMS resilience, we have identified five levels of conformity. The fifth level, being the most demanding one, requires unrestricted humanistic interventions to workflow execution. In this thesis, we propose a system to support unrestricted users' interventions to the WfMS and we characterize the interventions as unstructured activities. The system has two modes of operation: it usually works under model control and changes to unstructured activities support when an exception is detected. The exception handling activities are carried out until the system is placed back into a coherent mode, where work may proceed undermodel execution control

BUILDING RELIABLE AND ROBUST SERVICE-BASED SYSTEMS FOR AUTOMATED BUSINESS PROCESSES

An exciting trend in enterprise computing lies in the integration of applications across an organisation and even between organisations. This allows the provision of services by automated business processes that coordinate business activity among several collaborating organisations. The best successes in this type of integrated distributed system come through use of Web Services and Service-based Architecture, which allow interoperation between applications through open standards based on XML and SOAP. But still, there are unresolved issues when developers seek to build a reliable and robust system. An important goal for the designers of a loosely coupled distributed system is to maintain consistency for each long running business process in the presence of failures and concurrent activities. Our approach to assist the developers in this domain is to guide the developers with the key principles they must consider, and to provide programming models and protocols, which make it easier to detect and avoid consistency faults in service-based system. We start by defining a realistic e-procurement scenario to illustrate the common problems faced by the developers which prevent them from building a reliable and robust system. These problems make it hard to maintain the consistency of the data and state during the execution of a business process in the occurrence of failures and interference from concurrent activities. Through the analysis of the common problems, we identify key principles the developers must consider to avoid producing the common problems. Then based on the key principles, we provide a framework called GAT in the orchestration infrastructure. GAT allows developers to express all the necessary processing to handle deviations including those due to failures and concurrent activities. We discuss the GAT framework in detail with its structure and key features. Using an example taken from part of the e-procurement case study, we illustrate how developers can use the framework to design their business requirements. We also discuss how key features of the new framework help the developers to avoid producing consistency faults. We illustrate how systems based on our framework can be built using today’s proven technology. Finally, we provide a unified isolation mechanism called Promises that is not only applicable to our GAT framework, but also to any applications that run in the service-based world. We discuss the concept, how it works, and how it defines a protocol. We also provide a list of potential implementation techniques. Using some of the implementation techniques we mention, we provide a proof-of-concept prototype system

Hybride Simulation mobiler Geschäftsprozesse

Die Methode zur teilautomatisierten Identifikation mobiler Teilprozesse ermöglicht eine computergestützte, kriterien-spezifische Analyse der Inschriften von Geschäftsprozess-Schemata und gibt Empfehlungen für potenziell mobile Teilprozesse. Die Methode zur hybriden Simulation erlaubt die Abbildung spezifischer Aufgabenausführungen mobiler Aufgabenträger auf Interaktionen mit mobilen Geräten. Diese werden realitätsnah in der simulativen Analyse des modellierten Geschäftsprozesses ausgeführt

Hybride Simulation mobiler Geschäftsprozesse

Die effiziente und effektive Unterstützung von Unternehmensmitarbeitern mittels mobiler IT in deren ortsunabhängiger Aufgabenausführung setzt die Anpassung der zugrundeliegenden Geschäftsprozesse voraus. Diese Problemstellung adressierend, werden in der Arbeit zwei Methoden vorgestellt, die eine teilautomatisierte Identifikation mobiler Teilprozesse in Geschäftsprozessen sowie die hybride Simulation mobiler Geschäftsprozesse zur Analyse der angepassten Geschäftsprozesse ermöglichen

An investigation into the relevance of flexibility- and interoperability requirements for implementation processes for workflow-management-applications

Flexibility and Interoperability have become important characteristics for organisations and their business processes. The need to control flexible business processes within an organisation’s boundaries and between organisations imposes major requirements on a company’s process control capabilities. Workflow Management Systems (WFMS) try to fulfil these requirements by offering respective product features. Evidence suggests that the achievement of flexible business processes and an inter-organisational process control is also influenced by implementation processes for Workflow Management Applications (WFMA). [A WFMA comprises the WFMS and "all WFMS specific data with regard to one or more business processes" [VER01]]. The impact of a WFMA implementation methodology on the fulfilment of these requirements is the research scope of the project. The thesis provides knowledge in the following areas: 1. Review of the relationship between workflow management and the claim for process flexibility respectively -interoperability. 2. Definition of a research-/evaluation framework for workflow projects. This framework is composed of all relevant research variables that have been identified for the thesis. 3. Empirical survey of relevant workflow-project objectives and their priority in the context of process flexibility and –interoperability. 4. Empirical survey of the objectives’ achievement. 5. Empirical survey of methodologies / activities that have been applied within workflow projects. 6. Derivation of the project methodologies’ effectiveness in terms of the impact that applied activities had on project objectives. 7. Evaluation of existing workflow life-cycle models in accordance with the research framework. 8. Identification of basic improvements for workflow implementation processes with respect to the achievement of flexible and interoperable business processes. The first part of the thesis argues the relevance of the subject. Afterwards research variables that constitute the evaluation framework for WFMA implementation processes are stepwise identified and defined. An empirical study then proves the variables’ effectiveness for the achievement of process flexibility and –interoperability within the WFMA implementation process. After this the framework is applied to evaluate chosen WFMA implementation methodologies. Identified weaknesses and effective methodological aspects are utilised to develop generic methodological improvements. These improvements are later validated by means of a case study and interviews with workflow experts.EThOS - Electronic Theses Online ServiceGBUnited Kingdo

An investigation into the relevance of flexibility- and interoperability requirements for implementation processes for workflow-management-applications

Flexibility and Interoperability have become important characteristics for organisations and their business processes. The need to control flexible business processes within an organisation’s boundaries and between organisations imposes major requirements on a company’s process control capabilities. Workflow Management Systems (WFMS) try to fulfil these requirements by offering respective product features. Evidence suggests that the achievement of flexible business processes and an inter-organisational process control is also influenced by implementation processes for Workflow Management Applications (WFMA). [A WFMA comprises the WFMS and "all WFMS specific data with regard to one or more business processes" [VER01]]. The impact of a WFMA implementation methodology on the fulfilment of these requirements is the research scope of the project. The thesis provides knowledge in the following areas: 1. Review of the relationship between workflow management and the claim for process flexibility respectively -interoperability. 2. Definition of a research-/evaluation framework for workflow projects. This framework is composed of all relevant research variables that have been identified for the thesis. 3. Empirical survey of relevant workflow-project objectives and their priority in the context of process flexibility and –interoperability. 4. Empirical survey of the objectives’ achievement. 5. Empirical survey of methodologies / activities that have been applied within workflow projects. 6. Derivation of the project methodologies’ effectiveness in terms of the impact that applied activities had on project objectives. 7. Evaluation of existing workflow life-cycle models in accordance with the research framework. 8. Identification of basic improvements for workflow implementation processes with respect to the achievement of flexible and interoperable business processes. The first part of the thesis argues the relevance of the subject. Afterwards research variables that constitute the evaluation framework for WFMA implementation processes are stepwise identified and defined. An empirical study then proves the variables’ effectiveness for the achievement of process flexibility and –interoperability within the WFMA implementation process. After this the framework is applied to evaluate chosen WFMA implementation methodologies. Identified weaknesses and effective methodological aspects are utilised to develop generic methodological improvements. These improvements are later validated by means of a case study and interviews with workflow experts.EThOS - Electronic Theses Online ServiceGBUnited Kingdo

Exception handling through a workflow

Information Systems