An emotional mess! Deciding on a framework for building a Dutch emotion-annotated corpus

Seeing the myriad of existing emotion models, with the categorical versus dimensional opposition the most important dividing line, building an emotion-annotated corpus requires some well thought-out strategies concerning framework choice. In our work on automatic emotion detection in Dutch texts, we investigate this problem by means of two case studies. We find that the labels joy, love, anger, sadness and fear are well-suited to annotate texts coming from various domains and topics, but that the connotation of the labels strongly depends on the origin of the texts. Moreover, it seems that information is lost when an emotional state is forcedly classified in a limited set of categories, indicating that a bi-representational format is desirable when creating an emotion corpus.Seeing the myriad of existing emotion models, with the categorical versus dimensional opposition the most important dividing line, building an emotion-annotated corpus requires some well thought-out strategies concerning framework choice. In our work on automatic emotion detection in Dutch texts, we investigate this problem by means of two case studies. We find that the labels joy, love, anger, sadness and fear are well-suited to annotate texts coming from various domains and topics, but that the connotation of the labels strongly depends on the origin of the texts. Moreover, it seems that information is lost when an emotional state is forcedly classified in a limited set of categories, indicating that a bi-representational format is desirable when creating an emotion corpus.P

Emotion Recognition from Acted and Spontaneous Speech

Dizertační práce se zabývá rozpoznáním emočního stavu mluvčích z řečového signálu. Práce je rozdělena do dvou hlavních častí, první část popisuju navržené metody pro rozpoznání emočního stavu z hraných databází. V rámci této části jsou představeny výsledky rozpoznání použitím dvou různých databází s různými jazyky. Hlavními přínosy této části je detailní analýza rozsáhlé škály různých příznaků získaných z řečového signálu, návrh nových klasifikačních architektur jako je například „emoční párování“ a návrh nové metody pro mapování diskrétních emočních stavů do dvou dimenzionálního prostoru. Druhá část se zabývá rozpoznáním emočních stavů z databáze spontánní řeči, která byla získána ze záznamů hovorů z reálných call center. Poznatky z analýzy a návrhu metod rozpoznání z hrané řeči byly využity pro návrh nového systému pro rozpoznání sedmi spontánních emočních stavů. Jádrem navrženého přístupu je komplexní klasifikační architektura založena na fúzi různých systémů. Práce se dále zabývá vlivem emočního stavu mluvčího na úspěšnosti rozpoznání pohlaví a návrhem systému pro automatickou detekci úspěšných hovorů v call centrech na základě analýzy parametrů dialogu mezi účastníky telefonních hovorů.Doctoral thesis deals with emotion recognition from speech signals. The thesis is divided into two main parts; the first part describes proposed approaches for emotion recognition using two different multilingual databases of acted emotional speech. The main contributions of this part are detailed analysis of a big set of acoustic features, new classification schemes for vocal emotion recognition such as “emotion coupling” and new method for mapping discrete emotions into two-dimensional space. The second part of this thesis is devoted to emotion recognition using multilingual databases of spontaneous emotional speech, which is based on telephone records obtained from real call centers. The knowledge gained from experiments with emotion recognition from acted speech was exploited to design a new approach for classifying seven emotional states. The core of the proposed approach is a complex classification architecture based on the fusion of different systems. The thesis also examines the influence of speaker’s emotional state on gender recognition performance and proposes system for automatic identification of successful phone calls in call center by means of dialogue features.

Speech-based recognition of self-reported and observed emotion in a dimensional space

The differences between self-reported and observed emotion have only marginally been investigated in the context of speech-based automatic emotion recognition. We address this issue by comparing self-reported emotion ratings to observed emotion ratings and look at how differences between these two types of ratings affect the development and performance of automatic emotion recognizers developed with these ratings. A dimensional approach to emotion modeling is adopted: the ratings are based on continuous arousal and valence scales. We describe the TNO-Gaming Corpus that contains spontaneous vocal and facial expressions elicited via a multiplayer videogame and that includes emotion annotations obtained via self-report and observation by outside observers. Comparisons show that there are discrepancies between self-reported and observed emotion ratings which are also reflected in the performance of the emotion recognizers developed. Using Support Vector Regression in combination with acoustic and textual features, recognizers of arousal and valence are developed that can predict points in a 2-dimensional arousal-valence space. The results of these recognizers show that the self-reported emotion is much harder to recognize than the observed emotion, and that averaging ratings from multiple observers improves performance

Text to Emotion Extraction Using Supervised Machine Learning Techniques

Proliferation of internet and social media has greatly increased the popularity of text communication. People convey their sentiment and emotion through text which promotes lively communication. Consequently, a tremendous amount of emotional text is generated on different social media and blogs in every moment. This has raised the necessity of automated tool for emotion mining from text. There are various rule based approaches of emotion extraction form text based on emotion intensity lexicon. However, creating emotion intensity lexicon is a time consuming and tedious process. Moreover, there is no hard and fast rule for assigning emotion intensity to words. To solve these difficulties, we propose a machine learning based approach of emotion extraction from text which relies on annotated example rather emotion intensity lexicon. We investigated Multinomial Naïve Bayesian (MNB) Classifier, Artificial Neural Network (ANN) and Support Vector Machine (SVM) for mining emotion from text. In our setup, SVM outperformed other classifiers with promising accuracy

深層学習に基づく感情会話分析に関する研究

Owning the capability to express specific emotions by a chatbot during a conversation is one of the key parts of artificial intelligence, which has an intuitive and quantifiable impact on the improvement of chatbot’s usability and user satisfaction. Enabling machines to emotion recognition in conversation is challenging, mainly because the information in human dialogue innately conveys emotions by long-term experience, abundant knowledge, context, and the intricate patterns between the affective states. Recently, many studies on neural emotional conversational models have been conducted. However, enabling the chatbot to control what kind of emotion to respond to upon its own characters in conversation is still underexplored. At this stage, people are no longer satisfied with using a dialogue system to solve specific tasks, and are more eager to achieve spiritual communication. In the chat process, if the robot can perceive the user's emotions and can accurately process them, it can greatly enrich the content of the dialogue and make the user empathize. In the process of emotional dialogue, our ultimate goal is to make the machine understand human emotions and give matching responses. Based on these two points, this thesis explores and in-depth emotion recognition in conversation task and emotional dialogue generation task. In the past few years, although considerable progress has been made in emotional research in dialogue, there are still some difficulties and challenges due to the complex nature of human emotions. The key contributions in this thesis are summarized as below: (1) Researchers have paid more attention to enhancing natural language models with knowledge graphs these days, since knowledge graph has gained a lot of systematic knowledge. A large number of studies had shown that the introduction of external commonsense knowledge is very helpful to improve the characteristic information. We address the task of emotion recognition in conversations using external knowledge to enhance semantics. In this work, we employ an external knowledge graph ATOMIC to extract the knowledge sources. We proposed KES model, a new framework that incorporates different elements of external knowledge and conversational semantic role labeling, where build upon them to learn interactions between interlocutors participating in a conversation. The conversation is a sequence of coherent and orderly discourses. For neural networks, the capture of long-range context information is a weakness. We adopt Transformer a structure composed of self-attention and feed forward neural network, instead of the traditional RNN model, aiming at capturing remote context information. We design a self-attention layer specialized for enhanced semantic text features with external commonsense knowledge. Then, two different networks composed of LSTM are responsible for tracking individual internal state and context external state. In addition, the proposed model has experimented on three datasets in emotion detection in conversation. The experimental results show that our model outperforms the state-of-the-art approaches on most of the tested datasets. (2) We proposed an emotional dialogue model based on Seq2Seq, which is improved from three aspects: model input, encoder structure, and decoder structure, so that the model can generate responses with rich emotions, diversity, and context. In terms of model input, emotional information and location information are added based on word vectors. In terms of the encoder, the proposed model first encodes the current input and sentence sentiment to generate a semantic vector, and additionally encodes the context and sentence sentiment to generate a context vector, adding contextual information while ensuring the independence of the current input. On the decoder side, attention is used to calculate the weights of the two semantic vectors separately and then decode, to fully integrate the local emotional semantic information and the global emotional semantic information. We used seven objective evaluation indicators to evaluate the model's generation results, context similarity, response diversity, and emotional response. Experimental results show that the model can generate diverse responses with rich sentiment, contextual associations

EmoLabel: Semi-Automatic Methodology for Emotion Annotation of Social Media Text

The exponential growth of the amount of subjective information on the Web 2.0. has caused an increasing interest from researchers willing to develop methods to extract emotion data from these new sources. One of the most important challenges in textual emotion detection is the gathering of data with emotion labels because of the subjectivity of assigning these labels. Basing on this rationale, the main objective of our research is to contribute to the resolution of this important challenge. This is tackled by proposing EmoLabel: a semi-automatic methodology based on pre-annotation, which consists of two main phases: (1) an automatic process to pre-annotate the unlabelled English sentences; and (2) a manual process of refinement where human annotators determine which is the dominant emotion. Our objective is to assess the influence of this automatic pre-annotation method on manual emotion annotation from two points of view: agreement and time needed for annotation. The evaluation performed demonstrates the benefits of pre-annotation processes since the results on annotation time show a gain of near 20% when the pre-annotation process is applied (Pre-ML) without reducing annotator performance. Moreover, the benefits of pre-annotation are higher in those contributors whose performance is low (inaccurate annotators).This research has been supported by the Spanish Government (ref. RTI2018-094653-B-C22) and the Valencian Government (grant no. PROMETEU/2018/089). It has also been funded by the FPI grant (BES-2013-065950) and the research stay grant (EEBB-I-17-12578) from the Spanish Ministry of Science and Innovation