An examination of mobile banking and mobile payments: building adoption as experience goods?

This paper examines consumer adoption of mobile banking and mobile payments using the experience goods and learning by doing constructs as a framework to better understand adoption patterns in the United States and how these may differ in other world markets. Consumer experience and familiarity with mobile devices is considered along with three relatively new communication technologies – SMS text messaging, wireless Internet access, and near field communication (NFC) – that are making important contributions to mobile financial services. Online banking and contactless payments — and consumers’ experience with them — are also studied as “building blocks” to mobile financial services. Furthermore, this analysis considers other factors that are affecting adoption patterns, including financial inclusion opportunities, data security problems, and coordination issues. Together, the building blocks and these other factors will influence how markets for mobile financial services develop.

Near Field Communication: Technology and Market Trends

Among the different hi-tech content domains, the telecommunications industry is one of the most relevant, in particular for the Italian economy. Moreover, Near Field Communication (NFC) represents an example of innovative production and a technological introduction in the telecommunications context. It has a threefold function: card emulator, peer-to-peer communication and digital content access, and it could be pervasively integrated in many different domains, especially in the mobile payment one. The increasing attention on NFC technology from the academic community has improved an analysis on the changes and the development perspective about mobile payments. It has considered the work done by the GSMA (Global System for Mobile Communications Association) and the NFC Forum in recent years. This study starts from an analysis of the scientific contributions to Near Field Communication and how the main researches on this topic were conceived. Our focus is on the diffusion rates, the adoption rates and the technology life cycle. After that, we analyze the technical-economical elements of NFC. Finally, this work presents the state of art of the improvements to this technology with a deeper focus on NFC technologies applied to the tourism industry. In this way, we have done a case analysis that shows some of the NFC existent applications linked to each stage of the tourism value chain

PRZEGLĄD ROZWIĄZAŃ BANKOWOŚCI MOBILNEJ NA TLE BADAŃ ANKIETOWYCH PRZEPROWADZONYCH WŚRÓD UŻYTKOWNIKÓW INDYWIDUALNYCH

The article presents the structure of the electronic banking with attention being given to solutions applied in mobile banking and mobile payments available in Poland. For the purpose of this article a survey was conducted among the active users of the Internet, aiming to research changes with regards to susceptibility of individual users to take advantage of application of mobile banking including mobile payments and their main concerns regarding the using of mobile banking services.Artykuł przedstawia strukturę bankowości elektronicznej z uwzględnieniem rozwiązań stosowanych w bankowości mobilnej oraz płatnościach mobilnych dostępnych w Polsce. Na potrzeby niniejszego artykułu przeprowadzono ankietę pośród użytkowników sieci Internet mającą na celu zbadanie zmian zachodzących w zakresie skłonności indywidualnych użytkowników do korzystania z usług bankowości mobilnej, w tym z płatności mobilnych oraz ich głównych obaw związanych z korzystaniem z usług bankowości mobilnej

Exploring Consumer Mobile Payment Adoption: A Multi-Country Study

The increasing popularity of mobile technologies is reshaping human activities including financial transactions. This research focuses on the use and acceptance of NFC-enabled proximity mobile payment (m-payment). This research builds on previous research highlighting the various factors influencing the use and acceptance of m-payment through the Technology Acceptance Model (TAM) and Diffusion of Innovation of (DoI). The results indicate a statistically significant relationship between compatibility, personal innovativeness, and behavioural intention to use m-payment. The findings of this study confirm the influence of external factors, i.e., compatibility and personal innovativeness, determines the end-users’ perceived usefulness and perceived ease of use of m-payment which subsequently determines their attitude towards using m-payment and the intention to use m-payment

Factors influencing Malaysian consumers’ intention to use Quick Response (QR) mobile payment

In the past decade, conventional payment methods of using cash is progressively replaced with electronic payments. Recently, QR mobile payment begins to receive more attention from many countries including Malaysia. Nevertheless, QR mobile payment is a relatively green area in which very limited literature exists on this subject matter pertaining to consumer acceptance and characteristics of adopter segments of this technology. Therefore, by applying the Technology Acceptance Model (TAM) as the main theoretical framework, the aim of the present study is to investigate the factors influencing intention to use QR mobile payment in Malaysia. Self-administered questionnaires were distributed which resulted in 485 complete responses. Perceived usefulness, personal innovativeness, perceived ease of use, subjective norm, and perceived security were found to be significant in determining intention to use QR mobile payment among Malaysian consumers

MATCHING FINANCIAL CLOSENESS WITH SOCIAL DISTANCING: NETWORKING DIGITAL PLATFORMS WITHIN A CORPORATE GOVERNANCE ECOSYSTEM

The Covid-19 \u2013 Coronavirus pandemic has rapidly spread around the world, demanding for social distancing measures as a strategy to soften contagion. Whereas social closeness proves dangerous, financial proximity is increasingly needed and can be guaranteed by FinTechs or applications, like digital platforms. Networking platforms may be represented by bridging nodes like Mobile banking (M-banking) hotspots. M-banking and FinTech applications are fully consistent with distancing prescriptions and ease financial inclusion, allowing for 24/7 operativity. This study proposes an innovative interpretation of the networking properties of digital platforms and M-banking that represent a new \u2013 virtual \u2013 stakeholder, showing how they improve corporate governance interactions. Due to their scalability, platforms foster cooperative value co-creating patterns, with deep albeit still under-investigated governance implications. Network governance is a novel approach to describe the stakeholders\u201f ecosystem, and its value-adding physical and virtual interactions. The paper shows how to match virtual financial proximity with apparently contradicting social distancing. This study represents an advance in the literature, as it investigates about its smart (digital) extensions that can represent a shield against pandemic adversities, reducing transaction costs, and information asymmetries

Matching Financial Closeness with Social Distancing: Networking Digital Platforms within a Corporate Governance Ecosystem

The Covid-19 – Coronavirus pandemic has rapidly spread around the world, demanding for physical social distancing measures as a strategy to soften contagion. Whereas social closeness proves dangerous, financial proximity is increasingly needed. It can be guaranteed by FinTechs or technological devices and applications, like digital platforms. Exploiting their networking properties, platforms may be represented by bridging nodes like Mobile banking (M-banking) hotspots. M-banking and FinTech applications are fully consistent with physical distance prescriptions, and so presents a Covid 19-compliant strategy that eases financial inclusion, allowing for 24/7 operativity. This is essential in poor environments where healthcare systems are weak, and prompt liquidity is needed for survival. M-banking is also a remedy against bank desertification, caused by many factors that include the decrease of “physical” bank branches. Based on these premises, this study proposes an innovative interpretation of the networking properties of digital platforms and M-banking that represent a new – virtual – stakeholder, showing how they impact on corporate governance interactions among composite stakeholders. Due to their scalability, platforms foster cooperative value co-creating patterns among cooperating stakeholders, with deep albeit still under investigated governance implications. Network governance is a novel approach to the stakeholders' ecosystem, and its value-adding phisical and virtual interactions. The paper shows how to match virtual financial proximity with apparently contradicting social distancing. This study represents an advance in the current corporate governance literature, as it investigates about its smart (digital) extensions that can represent a shield against pandemic adversities, permanently reducing transaction costs and information asymmetries

Mobipag: integrated mobile payment, ticketing and couponing solution based on NFC

The adoption of mobile payment systems is known to face multiple concerns regarding security, usability and value proposition. In this work, we start from the assumption that initial acceptance will always be weak because of the lack of an established usage frame. Instead, we focus on understanding how we can leverage upon the real contact with the technology to create a solid path for gradual acceptance through the development of new practices and the increasing perception of value. In this study, we report on our findings with a real-world prototype of a NFC-based payment system. We identify a set of design lessons that may help to improve the initial phases of NFC-based payment deployments and provide a path for the adoption that focuses on positive initial user experiences and early adoption scenarios.This work was co-funded by ”Agˆencia de Inovac¸ ˜ao” and the national QREN program through the COMPETE program, under the project MOBIPAG - National Initiative for Mobile Payments (project 13847)