A new integrated model for multitasking during web searching

Investigating multitasking information behaviour, particularly while using the web, has become an increasingly important research area. People s reliance on the web to seek and find information has encouraged a number of researchers to investigate the characteristics of information seeking behaviour and the web seeking strategies used. The current research set out to explore multitasking information behaviour while using the web in relation to people s personal characteristics, working memory, and flow (a state where people feel in control and immersed in the task). Also investigated were the effects of pre-determined knowledge about search tasks and the artefact characteristics. In addition, the study also investigated cognitive states (interactions between the user and the system) and cognitive coordination shifts (the way people change their actions to search effectively) while multitasking on the web. The research was exploratory using a mixed method approach. Thirty University students participated; 10 psychologists, 10 accountants and 10 mechanical engineers. The data collection tools used were: pre and post questionnaires, pre-interviews, a working memory test, a flow state scale test, audio-visual data, web search logs, think aloud data, observation, and the critical decision method. Based on the working memory test, the participants were divided into two groups, those with high scores and those with lower scores. Similarly, participants were divided into two groups based on their flow state scale tests. All participants searched information on the web for four topics: two for which they had prior knowledge and two more without prior knowledge. The results revealed that working memory capacity affects multitasking information behaviour during web searching. For example, the participants in the high working memory group and high flow group had a significantly greater number of cognitive coordination and state shifts than the low working memory group and low flow group. Further, the perception of task complexity was related to working memory capacity; those with low memory capacity thought task complexity increased towards the end of tasks for which they had no prior knowledge compared to tasks for which they had prior knowledge. The results also showed that all participants, regardless of their working memory capacity and flow level, had the same the first frequent cognitive coordination and cognitive state sequences: from strategy to topic. In respect of disciplinary differences, accountants rated task complexity at the end of the web seeking procedure to be statistically less significant for information tasks with prior knowledge compared to the participants from the other disciplines. Moreover, multitasking information behaviour characteristics such as the number of queries, web search sessions and opened tabs/windows during searches has been affected by the disciplines. The findings of the research enabled an exploratory integrated model to be created, which illustrates the nature of multitasking information behaviour when using the web. One other contribution of this research was to develop new more specific and closely grounded definitions of task complexity and artefact characteristics). This new research may influence the creation of more effective web search systems by placing more emphasis on our understanding of the complex cognitive mechanisms of multitasking information behaviour when using the web

Desiderata for Exploratory Search Interfaces to Web Archives in Support of Scholarly Activities

Web archiving initiatives around the world capture ephemeral web content to preserve our collective digital memory. In this paper, we describe initial experiences in providing an exploratory search interface to web archives for humanities scholars and social scientists. We describe our initial implementation and discuss our finding in terms of desiderata for such a system. It is clear that the standard organization of a search engine results page (SERP), consisting of an ordered list of hits, is inadequate to support the needs of scholars. Shneiderman's mantra for visual information seeking ("overview first, zoom and filter, then details-on-demand") provides a nice organizing principle for interface design, to which we propose an addendum: \Make every-thing transparent". We elaborate on this by highlighting the importance of the temporal dimension of web pages as well as issues surrounding metadata and veracity.This research was supported by a research grant -- 435-2015-0011 -- issued by Social Sciences and Humanities Research Council

Using eye tracking for evaluation of information visualisation in web search interfaces

Search result organization and presentation is an important component of a web search system, and can have a substantial impact on the ability of users to find useful information. Most web search result interfaces include textual information, including for example the document title, URL, and a short query-biased summary of the content. Recent studies have developed various novel visual summaries, aiming to improve the effectiveness of search results. In this thesis, the impact and efficacy of presenting additional visual summaries are investigated through a series of four studies. User interaction with the search results was captured using eye tracking data. In the first study we compare the effectiveness of three publicly available search interfaces for supporting navigational search tasks. The three interfaces varied primarily in the proportion of visual versus textual cues that were used to display a search result. Our analysis shows that users' search completion time varies greatly among interfaces, and an appropriate combination of textual and visual information leads to the shortest search completion time and the least number of wrong answers. Another outcome of this experiment is the identification of factors that should be accounted for in subsequent, more controlled, experiments with visual summaries, including the size of the visual summaries and interface design. An understanding of the features and limitations of the eye tracker, particularly for IR studies, was also obtained. To obtain a richer understanding of a user's information seeking strategies and the impact of presenting additional visual summaries, five interfaces were designed: text-only, thumbnail, image, tag and visual snippet. In the second study, fifty participants carried out searches on five informational topics, using the five different interfaces. Findings show that visual summaries significantly impact on the behaviour of users, but not on their performance when predicting the relevance of answer resources. In the third study, fifty participants carried out five navigational topics using the five different interfaces. The results show that apart from the salient image interface, users perform statistically significantly better in terms of time required and effort required to answer given navigational search topics when additional visual summaries are presented. The fourth study was conducted with both navigational and informational topics, for a more detailed comparison between the best-performing interfaces identified in the previous studies: salient images for informational searches, and thumbnails for navigational searches. The findings confirm our previous results. Overall, the salient image interface can significantly increase user performance with informational topics, while thumbnails can help users to predict relevant answers, in a significantly shorter time, with navigational search topics

Understanding and Supporting Cross-modal Collaborative Information Seeking

Most previous studies of users with visual impairments (VI) access to the web have focused solely on single user human-web interaction. This thesis explores the under investigated area of cross-modal collaborative information seeking (CCIS), that is the challenges and opportunities that exist in supporting visually impaired users to take an effective part in collaborative web search tasks with sighted peers. The thesis examines the overall question of what happens currently when people perform CCIS, and how might the CCIS process be improved? To motivate the work, we conducted a survey, the results of which showed that a significant amount of CCIS activity goes on. An exploratory study was conducted to investigate the challenges faced and behaviour patterns that occur when people perform CCIS. We observed 14 pairs of VI and sighted users in both co-located and distributed settings. In this study participants used their tools of choice, that is the web browser, note taker and preferred communications system. The study examines how concepts from the “mainstream” collaborative Information Seeking (CIS) literature, play out in the context of cross-modality. Based on the findings of this study, we produced design recommendations for features that can better support cross-modal collaborative search. Following this, we surveyed mainstream CIS systems and selected the most accessible software package that satisfied the design recommendations from the initial study. Due to the fact that the software was not built with accessibility in mind, we developed JAWS scripts and employed other JAWS features to improve its accessibility and VI user experience. We then performed a second study, using the same participants undertaking search tasks of a similar complexity as before, but this time using the CIS system. The aim of this study was to explore the impact on the CCIS process when introducing a mainstream CIS system, enhanced for accessibility. In this study we looked into CCIS from two perspectives: the collaboration and the individual interaction with the interface. The findings from this study provide an understanding of the process of CCIS when using a system that supports it. These findings assisted us in formulating a set of guidelines toward supporting collaborative search in a cross-modal context

Virtual Reference for Video Collections: System Infrastructure, User Interface and Pilot User Study

A new video-based Virtual Reference (VR) tool called VideoHelp was designed and developed to support video navigation escorting, a function that enables librarians to co-navigate a digital video with patrons in the web-based environment. A client/server infrastructure was adopted for the VideoHelp system and timestamps were used to achieve the video synchronization between the librarians and patrons. A pilot usability study of using VideoHelp prototype in video seeking was conducted and the preliminary results demonstrated that the system is easy to learn and use, and real-time assistance from virtual librarians in video navigation is desirable on a conditional basis

Children’s information retrieval: beyond examining search strategies and interfaces

The study of children’s information retrieval is still for the greater part untouched territory. Meanwhile, children can become lost in the digital information world, because they are confronted with search interfaces, both designed by and for adults. Most current research on children’s information retrieval focuses on examining children’s search performance on existing search interfaces to determine what kind of interfaces are suitable for children’s search behaviour. However, to discover the true nature of children’s search behaviour, we state that research has to go beyond examining search strategies used with existing search interfaces by examining children’s cognitive processes during information-seeking. A paradigm of children’s information retrieval should provide an overview of all the components beyond search interfaces and search strategies that are part of children’s information retrieval process. Better understanding of the nature of children’s search behaviour can help adults design interfaces and information retrieval systems that both support children’s natural search strategies and help them find their way in the digital information world

A Study of the Role of Visual Information in Supporting Ideation in Graphic Design

Existing computer technologies poorly support the ideation phase common to graphic design practice. Finding and indexing visual material to assist the process of ideation often fall on the designer, leading to user experiences that are less than ideal. To inform development of computer systems to assist graphic designers in the ideation phase of the design process, we conducted interviews with 15 professional graphic designers about their design process and visual information needs. Based on the study, we propose a set of requirements for an ideation-support system for graphic design

Investigation of behavior and perception of digital library users: A cognitive style perspective

Cognitive style is an influential factor in users’ information seeking. The study presented in this paper examines how users’ cognitive styles affect their behavior and perception in digital libraries. Fifty participants took part in this study. Two dimensions of cognitive styles were considered: (a) Field Dependence/Independence; (2) Verbalizer/Imager. The results showed that Intermediate users and Verbalizers have not only more positive perception, but they also complete the tasks in effective ways. Implications for the design of personalized digital libraries are also discussed

From Keyword Search to Exploration: How Result Visualization Aids Discovery on the Web

A key to the Web's success is the power of search. The elegant way in which search results are returned is usually remarkably effective. However, for exploratory search in which users need to learn, discover, and understand novel or complex topics, there is substantial room for improvement. Human computer interaction researchers and web browser designers have developed novel strategies to improve Web search by enabling users to conveniently visualize, manipulate, and organize their Web search results. This monograph offers fresh ways to think about search-related cognitive processes and describes innovative design approaches to browsers and related tools. For instance, while key word search presents users with results for specific information (e.g., what is the capitol of Peru), other methods may let users see and explore the contexts of their requests for information (related or previous work, conflicting information), or the properties that associate groups of information assets (group legal decisions by lead attorney). We also consider the both traditional and novel ways in which these strategies have been evaluated. From our review of cognitive processes, browser design, and evaluations, we reflect on the future opportunities and new paradigms for exploring and interacting with Web search results