Follow-up question handling in the IMIX and Ritel systems: A comparative study

One of the basic topics of question answering (QA) dialogue systems is how follow-up questions should be interpreted by a QA system. In this paper, we shall discuss our experience with the IMIX and Ritel systems, for both of which a follow-up question handling scheme has been developed, and corpora have been collected. These two systems are each other's opposites in many respects: IMIX is multimodal, non-factoid, black-box QA, while Ritel is speech, factoid, keyword-based QA. Nevertheless, we will show that they are quite comparable, and that it is fruitful to examine the similarities and differences. We shall look at how the systems are composed, and how real, non-expert, users interact with the systems. We shall also provide comparisons with systems from the literature where possible, and indicate where open issues lie and in what areas existing systems may be improved. We conclude that most systems have a common architecture with a set of common subtasks, in particular detecting follow-up questions and finding referents for them. We characterise these tasks using the typical techniques used for performing them, and data from our corpora. We also identify a special type of follow-up question, the discourse question, which is asked when the user is trying to understand an answer, and propose some basic methods for handling it

Natural language processing

Beginning with the basic issues of NLP, this chapter aims to chart the major research activities in this area since the last ARIST Chapter in 1996 (Haas, 1996), including: (i) natural language text processing systems - text summarization, information extraction, information retrieval, etc., including domain-specific applications; (ii) natural language interfaces; (iii) NLP in the context of www and digital libraries ; and (iv) evaluation of NLP systems

Improve and Implement an Open Source Question Answering System

A question answer system takes queries from the user in natural language and returns a short concise answer which best fits the response to the question. This report discusses the integration and implementation of question answer systems for English and Hindi as part of the open source search engine Yioop. We have implemented a question answer system for English and Hindi, keeping in mind users who use these languages as their primary language. The user should be able to query a set of documents and should get the answers in the same language. English and Hindi are very different when it comes to language structure, characters etc. We have implemented the Question Answer System so that it supports localization and improved Part of Speech tagging performance by storing the lexicon in the database instead of a file based lexicon. We have implemented a brill tagger variant for Part of Speech tagging of Hindi phrases and grammar rules for triplet extraction. We also improve Yioop’s lexical data handling support by allowing the user to add named entities. Our improvements to Yioop were then evaluated by comparing the retrieved answers against a dataset of answers known to be true. The test data for the question answering system included creating 2 indexes, 1 each for English and Hindi. These were created by configuring Yioop to crawl 200,000 wikipedia pages for each crawl. The crawls were configured to be domain specific so that English index consists of pages restricted to English text and Hindi index is restricted to pages with Hindi text. We then used a set of 50 questions on the English and Hindi systems. We recored, Hindi system to have an accuracy of about 55% for simple factoid questions and English question answer system to have an accuracy of 63%

An embodied conversational agent for intelligent web interaction on pandemic crisis communication

In times of crisis, an effective communication mechanism is paramount in providing accurate and timely information to the community. In this paper we study the use of an intelligent embodied conversational agent (EGA) as the front end interface with the public for a Crisis Communication Network Portal (CCNet). The proposed system, CCNet, is an integration of the intelligent conversation agent, AINI, and an Automated Knowledge Extraction Agent (AKEA). AKEA retrieves first hand information from relevant sources such as government departments and news channels. In this paper, we compare the interaction of AINI against two popular search engines, two question answering systems and two conversational systems

Survey on Evaluation Methods for Dialogue Systems

In this paper we survey the methods and concepts developed for the evaluation of dialogue systems. Evaluation is a crucial part during the development process. Often, dialogue systems are evaluated by means of human evaluations and questionnaires. However, this tends to be very cost and time intensive. Thus, much work has been put into finding methods, which allow to reduce the involvement of human labour. In this survey, we present the main concepts and methods. For this, we differentiate between the various classes of dialogue systems (task-oriented dialogue systems, conversational dialogue systems, and question-answering dialogue systems). We cover each class by introducing the main technologies developed for the dialogue systems and then by presenting the evaluation methods regarding this class

Building a Generation Knowledge Source using Internet-Accessible Newswire

In this paper, we describe a method for automatic creation of a knowledge source for text generation using information extraction over the Internet. We present a prototype system called PROFILE which uses a client-server architecture to extract noun-phrase descriptions of entities such as people, places, and organizations. The system serves two purposes: as an information extraction tool, it allows users to search for textual descriptions of entities; as a utility to generate functional descriptions (FD), it is used in a functional-unification based generation system. We present an evaluation of the approach and its applications to natural language generation and summarization.Comment: 8 pages, uses eps

Design and evaluation of acceleration strategies for speeding up the development of dialog applications

In this paper, we describe a complete development platform that features different innovative acceleration strategies, not included in any other current platform, that simplify and speed up the definition of the different elements required to design a spoken dialog service. The proposed accelerations are mainly based on using the information from the backend database schema and contents, as well as cumulative information produced throughout the different steps in the design. Thanks to these accelerations, the interaction between the designer and the platform is improved, and in most cases the design is reduced to simple confirmations of the “proposals” that the platform dynamically provides at each step. In addition, the platform provides several other accelerations such as configurable templates that can be used to define the different tasks in the service or the dialogs to obtain or show information to the user, automatic proposals for the best way to request slot contents from the user (i.e. using mixed-initiative forms or directed forms), an assistant that offers the set of more probable actions required to complete the definition of the different tasks in the application, or another assistant for solving specific modality details such as confirmations of user answers or how to present them the lists of retrieved results after querying the backend database. Additionally, the platform also allows the creation of speech grammars and prompts, database access functions, and the possibility of using mixed initiative and over-answering dialogs. In the paper we also describe in detail each assistant in the platform, emphasizing the different kind of methodologies followed to facilitate the design process at each one. Finally, we describe the results obtained in both a subjective and an objective evaluation with different designers that confirm the viability, usefulness, and functionality of the proposed accelerations. Thanks to the accelerations, the design time is reduced in more than 56% and the number of keystrokes by 84%