Using Microservices to Customize Multi-Tenant SaaS: From Intrusive to Non-Intrusive

Customization is a widely adopted practice on enterprise software applications such as Enterprise resource planning (ERP) or Customer relation management (CRM). Software vendors deploy their enterprise software product on the premises of a customer, which is then often customized for different specific needs of the customer. When enterprise applications are moving to the cloud as mutli-tenant Software-as-a-Service (SaaS), the traditional way of on-premises customization faces new challenges because a customer no longer has an exclusive control to the application. To empower businesses with specific requirements on top of the shared standard SaaS, vendors need a novel approach to support the customization on the multi-tenant SaaS. In this paper, we summarize our two approaches for customizing multi-tenant SaaS using microservices: intrusive and non-intrusive. The paper clarifies the key concepts related to the problem of multi-tenant customization, and describes a design with a reference architecture and high-level principles. We also discuss the key technical challenges and the feasible solutions to implement this architecture. Our microservice-based customization solution is promising to meet the general customization requirements, and achieves a balance between isolation, assimilation and economy of scale

A coordination protocol for user-customisable cloud policy monitoring

Cloud computing will see a increasing demand for end-user customisation and personalisation of multi-tenant cloud service offerings. Combined with an identified need to address QoS and governance aspects in cloud computing, a need to provide user-customised QoS and governance policy management and monitoring as part of an SLA management infrastructure for clouds arises. We propose a user-customisable policy definition solution that can be enforced in multi-tenant cloud offerings through an automated instrumentation and monitoring technique. We in particular allow service processes that are run by cloud and SaaS providers to be made policy-aware in a transparent way

A proposed case for the cloud software engineering in security

This paper presents Cloud Software Engineering in Security (CSES) proposal that combines the benefits from each of good software engineering process and security. While other literature does not provide a proposal for Cloud security as yet, we use Business Process Modeling Notation (BPMN) to illustrate the concept of CSES from its design, implementation and test phases. BPMN can be used to raise alarm for protecting Cloud security in a real case scenario in real-time. Results from BPMN simulations show that a long execution time of 60 hours is required to protect real-time security of 2 petabytes (PB). When data is not in use, BPMN simulations show that the execution time for all data security rapidly falls off. We demonstrate a proposal to deal with Cloud security and aim to improve its current performance for Big Data

Evolving multi-tenant SaaS cloud applications using model-driven engineering

Cloud computing promotes multi-tenancy for efficient resource utilization by sharing hardware and software infrastructure among multiple clients. Multi-tenant applications running on a cloud infrastructure are provided to clients as Software-as-a-Service (SaaS) over the network. Despite its benefits, multi-tenancy introduces additional challenges, such as p artitioning, extensibility, and customizability during the application development. Over time, after the application deployment, new requirements of clients and changes in business environment result application evolution. As the application evolves, its complexity also increases. In multi-tenancy, evolution demanded by individual clients should not affect availability , security , and performance of the application for other clients. Thus, the multi- tenancy concerns add more complexity by causing variability in design decisions. Managing this complexity requires adequate approaches and tools. In this paper, we propose modeling techniques from software product lines (SPL) and model-driven engineering (MDE) to manage variability and support evolution of multi-tenant applications and their requirements. Specifically, SPL was ap p lied to define technological and concep tual variabilities during the application design, where MDE was suggested to manage these variabilities. We also present a process of how MDE can address evolution of multi-tenant applications using variability models

Toward Customizable Multi-tenant SaaS Applications

abstract: Nowadays, Computing is so pervasive that it has become indeed the 5th utility (after water, electricity, gas, telephony) as Leonard Kleinrock once envisioned. Evolved from utility computing, cloud computing has emerged as a computing infrastructure that enables rapid delivery of computing resources as a utility in a dynamically scalable, virtualized manner. However, the current industrial cloud computing implementations promote segregation among different cloud providers, which leads to user lockdown because of prohibitive migration cost. On the other hand, Service-Orented Computing (SOC) including service-oriented architecture (SOA) and Web Services (WS) promote standardization and openness with its enabling standards and communication protocols. This thesis proposes a Service-Oriented Cloud Computing Architecture by combining the best attributes of the two paradigms to promote an open, interoperable environment for cloud computing development. Mutil-tenancy SaaS applicantions built on top of SOCCA have more flexibility and are not locked down by a certain platform. Tenants residing on a multi-tenant application appear to be the sole owner of the application and not aware of the existence of others. A multi-tenant SaaS application accommodates each tenant’s unique requirements by allowing tenant-level customization. A complex SaaS application that supports hundreds, even thousands of tenants could have hundreds of customization points with each of them providing multiple options, and this could result in a huge number of ways to customize the application. This dissertation also proposes innovative customization approaches, which studies similar tenants’ customization choices and each individual users behaviors, then provides guided semi-automated customization process for the future tenants. A semi-automated customization process could enable tenants to quickly implement the customization that best suits their business needs.Dissertation/ThesisDoctoral Dissertation Computer Science 201