Exploring standardization and integration in the implementation of industry inter-organizational information systems: a case study in the seaport of Barcelona

Aquesta tesis presenta un estudi interpretativista sobre els processos d'estandardització i integració relacionats amb la implementació d'un sistema d'informació inter-organitzatiu (SIIO) sectorial en el Port de Barcelona. Aquest treball adopta una perspectiva de conjunt sobre els SIIO. Per un costat, des d'aquesta perspectiva un SIIO està en constant en moviment durant la implementació i el seu posterior ús. Per tant, la implementació del SIIO ve condicionada per configuracions prèvies, ja que els sistemes existents influencien en les opcions i trajectòries que pot prendre la implementació. Per altre costat, de la mateixa manera la implementació ve determinada tant per aspectes materials i/o tecnològics com per aspectes socials. És a dir, la implementació es pot veure com un procés de canvi socio-tecnològic que evoluciona al llarg de la implementació del SIIO sectorial.L'objectiu d'aquesta tesis és investigar la naturalesa socio-tecnològica del procés de implementació d'un SIIO i identificar aspectes teòrics i pràctics que puguin explicar les dinàmiques que es produeixin al llarg de la implementació. En base a un estudi de cas intepretativista i en profunditat, el qual combina l'ús de grounded theory i actor-network theory, realitzo un anàlisi del procés d'implementació, i formalitzo una sèrie de contribucions teòriques i pràctiques. El primer gran tema d'estudi d'aquest treball ha estat l'estandardització que ha tingut lloc abans i durant la implementació del SIIO sectorial. El segon tema ha estat la integració dels sistemes de informació prèviament existents amb el SIIO sectorial.Les contribucions d'aquest treball tenen implicacions per la recerca. En primer lloc, aquest treball amplia el limitat, tot i que creixent, nombre de investigacions que s'han centrat en la naturalesa processual i socio-tecnològica dels SIIO. Igualment aquest treball complementa la literatura existent en SIIO, que ha proposat models de factors, ja que explica com i perquè alguns d'aquests factors són importants. En segon lloc, aquest treball contribueix a la recerca que ha fet estudis longitudinals en l'àrea de sistemes d'informació ja que proporciona una interpretació contextual i en profunditat sobre els processos d'adaptació i canvi que tenen lloc durant la implementació d'un SIIO. Finalment, aquesta tesis contribueix a la literatura sobre estandardització de SIIO mitjançant l'establiment de lligams entre els estudis que proposen models de procés i els que es centren en l'anàlisi dels grups d'interès que participen en l'estandardització.Per altre costat, aquesta tesis té legitimitat pragmàtica ja que pot servir d'ajuda per millorar la pràctica. En primer lloc, aquest treball confirma el dinamisme dels interessos dels actors que participen en els processos d'estandardització, i posa de relleu que aquests actors tenen un ampli ventall d'interessos que varia en funció de la naturalesa dels propis actors i que condiciona la seva actitud al llarg del procés. És, per tant, molt important realitzar una constant identificació dels interessos dels actors. En segon lloc, aquesta tesis mostra que la gestió de SIIO ha de posar èmfasi i dedicar recursos no solament al disseny, a preveure escenaris futurs, i a desenvolupar estratègies i accions per fer front a aquestes previsions. La gestió també ha de prestar atenció i comprendre els esdeveniments no previstos i els canvis emergents que succeeixen durant l'ús del SIIO. Finalment, la implementació de SIIO requereix que els directius donin resposta per tal de reforçar o atenuar aquests canvis emergents. És a dir, la gestió de SIIO no es pot concebre únicament com una intervenció que es pot predefinir i planificar, sinó també com una forma de reacció i resposta al context i el comportament dels altres. Aquesta tesis també suggereix una sèrie de maniobres que poden ésser d'ajut als directius i professionals involucrats en projectes d'implementació de SIIO.Esta tesis presenta un estudio interpretativista sobre los procesos de estandarización e integración relacionados con la implementación de un sistema de información inter-organizativo (SIIO) sectorial en el Puerto de Barcelona. Este trabajo adopta una perspectiva de conjunto sobre los SIIO. Por un lado, desde esta perspectiva un SIIO está en constante movimiento durante su implementación y posterior uso. Por lo tanto, la implementación del SIIO viene condicionada por configuraciones previas, ya que los sistemas existentes influyen en las opciones y trayectorias que puede tomar la implementación. Por otro lado, igualmente la implementación viene determinada tanto por aspectos materiales y/o tecnológicos como por aspectos sociales. Es decir, la implementación puede verse como un proceso de cambio socio-tecnológico que evoluciona a lo largo de la implementación de SIIO sectorial.El objetivo de esta tesis es investigar la naturaleza socio-tecnológica del proceso de implementación de un SIIO e identificar aspectos teóricos y prácticos que puedan explicar las dinámicas que se producen durante la implementación. En base a un estudio de caso en profundidad e interpretativista, el cual combina el uso de grounded theory y actor-network theory, realizo un análisis del proceso de implementación, y formalizo una serie de contribuciones teóricas y prácticas. El primer gran tema de estudio de este trabajo ha sido la estandarización que ha tenido lugar antes y durante la implementación del SIIO sectorial. El segundo tema ha sido la integración de los sistemas de información que ya existían previamente con el SIIO sectorial.Las contribuciones de este trabajo tienen implicaciones para la investigación. En primer lugar, este trabajo amplia el limitado, aunque creciente, número de investigaciones que se han centrado en la naturaleza procesual i socio-tecnológica de los SIIO. Igualmente este trabajo complementa la literatura previa en SIIO, la cual ha propuesto modelos de factores, ya que explica cómo y por qué algunos de estos factores son relevantes. En segundo lugar, este trabajo contribuye a la investigación que ha realizado estudios longitudinales en el área de los sistemas de información ya que proporciona una interpretación contextual y en profundidad sobre los procesos de adaptación y cambio que tienen lugar durante la implementación de un SIIO. Finalmente, esta tesis contribuye a la literatura sobre estandarización ya que establece vínculos entre los estudios que han propuesto modelos de proceso y los que se centran en el análisis de los grupos de interés que participan en la estandarización.Por otro lado, esta tesis tiene legitimidad pragmática ya que puede servir de ayuda para mejorar la práctica. En primer lugar, este trabajo confirma el dinamismo de los intereses de los actores que participan en procesos de estandarización, y pone de relieve que los diferentes actores tienen una amplia gama de intereses que varía en función de la naturaleza de los propios actores y que condiciona su actitud a lo largo del proceso. Es, por lo tanto, muy importante realizar una constante identificación de los intereses de los actores durante la implementación. En segundo lugar, esta tesis muestra que los directivos encargados de la implementación de SIIO han de poner énfasis y dedicar recursos no sólo a diseñar, prever escenarios de futuro, y desarrollar estrategias y acciones para cumplir con estas previsiones. La gestión también ha de prestar atención y comprender los acontecimientos no previstos y los cambios emergentes que se sucedan durante el uso del SIIO. Finalmente, la implementación de SIIO requiere que los directivos den respuesta con el fin de reforzar o atenuar estos cambios emergentes. Es decir, la gestión de SIIO no se puede concebir únicamente como una intervención que puede ser predefinida y planificada, sino también como una forma de reacción y respuesta al contexto y al comportamiento de otros. Esta tesis también sugiere una serie de maniobras que pueden ser de ayuda para los directivos y profesionales involucrados en proyectos de implementación de SIIO.This dissertation presents an interpretive study of standardization and integration processes related to the implementation of an industry inter-organizational information system (IOIS) in the Seaport of Barcelona. This thesis adopts an ensemble view of the IOIS. First, from this perspective an IOIS is in constant flux as it is implemented and used in practice. Thus implementation becomes path dependent in the sense that existing systems influence the implementation choices and paths. Second, the implementation is being partly materially determined and partly socially constructed. That is, implementation may be viewed as socio-technical change processes that evolved around the implementation of the industry IOIS.The objective of this thesis is to inquire into the socio-technical nature of IOIS implementation process and identify theoretical and practical issues that can provide a relevant explanation of the implementation dynamics. Based on an in-depth interpretive case study, which is combined with actor-network theory and grounded theory, I conduct an analysis of the implementation process and formalize a set of theoretical and practical implications. The first main theme of this work has been the standardization effort that has taken place before and during the implementation of the industry IOIS. The second main theme is related with the integration of the adopters' pre-existing systems with the industry IOIS.The contributions that arise from this research have implications for research. Firstly, it adds to the limited but growing group of researchers that have focused on the processual and socio-technical nature of IOISs, as well as adds to the factor-based IOIS literature by detailing how and why some of these factors become important. Secondly, it contributes to longitudinal IS research by providing a deeper contextual understanding of the processes of adaptation and change that underlie IOIS implementation. Finally, it contributes to IOIS standardization literature by establishing links between the process and stakeholder models. On the other hand, this thesis has pragmatic legitimacy as it may serve as a helpful guide from which to improve practice. Firstly, this work confirms the dynamism of the stakes during the standardization process and highlights that the stakeholders that participate in the standardization have a range of stakes that vary among their nature and drive their attitude towards the process. Thus a continuous identification of participants' stakes appears to be very important. Secondly, this thesis shows that IOIS management has to place emphasis and devote resources not only to design, predict future conditions, and develop strategies and actions to meet those predictions, but also to pay attention and understand the unexpected events and emergent changes that arise during the use of the IOIS. Finally, IOIS implementation requires management to respond in order to reinforce or attenuate the emergent changes. That is, the IOIS management cannot only be conceived as predefined planned intervention, but also as a form of reaction and response to situational demands and others' behavior. In addition, this thesis provides a set of maneuvers that may guide managers and practitioners involved in the implementation of IOISs

30th International Conference on Information Modelling and Knowledge Bases

Information modelling is becoming more and more important topic for researchers, designers, and users of information systems. The amount and complexity of information itself, the number of abstraction levels of information, and the size of databases and knowledge bases are continuously growing. Conceptual modelling is one of the sub-areas of information modelling. The aim of this conference is to bring together experts from different areas of computer science and other disciplines, who have a common interest in understanding and solving problems on information modelling and knowledge bases, as well as applying the results of research to practice. We also aim to recognize and study new areas on modelling and knowledge bases to which more attention should be paid. Therefore philosophy and logic, cognitive science, knowledge management, linguistics and management science are relevant areas, too. In the conference, there will be three categories of presentations, i.e. full papers, short papers and position papers

Modeling Human Atrial Patho-Electrophysiology from Ion Channels to ECG - Substrates, Pharmacology, Vulnerability, and P-Waves

Half of the patients suffering from atrial fibrillation (AF) cannot be treated adequately, today. This thesis presents multi-scale computational methods to advance our understanding of patho-mechanisms, to improve the diagnosis of patients harboring an arrhythmogenic substrate, and to tailor therapy. The modeling pipeline ranges from ion channels on the subcellular level up to the ECG on the body surface. The tailored therapeutic approaches carry the potential to reduce the burden of AF

Modeling Human Atrial Patho-Electrophysiology from Ion Channels to ECG - Substrates, Pharmacology, Vulnerability, and P-Waves

Half of the patients suffering from atrial fibrillation (AF) cannot be treated adequately, today. This book presents multi-scale computational methods to advance our understanding of patho-mechanisms, to improve the diagnosis of patients harboring an arrhythmogenic substrate, and to tailor therapy. The modeling pipeline ranges from ion channels on the subcellular level up to the ECG on the body surface. The tailored therapeutic approaches carry the potential to reduce the burden of AF

Modeling Human Atrial Patho-Electrophysiology from Ion Channels to ECG - Substrates, Pharmacology, Vulnerability, and P-Waves

Half of the patients suffering from atrial fibrillation (AF) cannot be treated adequately, today. This book presents multi-scale computational methods to advance our understanding of patho-mechanisms, to improve the diagnosis of patients harboring an arrhythmogenic substrate, and to tailor therapy. The modeling pipeline ranges from ion channels on the subcellular level up to the ECG on the body surface. The tailored therapeutic approaches carry the potential to reduce the burden of AF

Matching knowledge management and human capital management: Towards an integrative framework

The rapidly increasing economic dynamics that global market poses to modern organizations combined with the emergency to attract, develop and retain the best human capital (HC) led to more effective approach to knowledge management (KM). HC becomes the center of KM while the distribution of knowledge among organization's employees is considered its main activity. Effective KM use requires the ability to choose among all skills and knowledge those which contribute to creation of organizational key processes and activities. KM and Human Capital Management (HCM), two highly popular topics in current management discussions, are often bracketed together. An extensive literature review shows that knowledge plays a background role in HCM discussions, emphasizing the impact of KM practices on leadership, creativity, motivation, new ideas generation, recruitment, and employee competence. Some gaps are diagnosed in terms of absence of literature regarding an holistic approach to HC and KM processes, given the fragmentation on findings between the research in the two areas. The literature review of both KM and HC provides a deeper understanding of how KM practices contribute to develop, retain and renew organization’s HC, as part of a broader and more integrated effort to manage and develop human capability for business performance. Taken together, these two research domains are matched in a framework that intends to support the implementation of KM practices in order to promote HC development. A survey was administered to eight portuguese healthcare institutions to infer the most relevant KM practices to impact HC level contributing to the framework

Archetype based intelligent system for healthcare interoperability

Tese doutoramento - Programa Doutoral em Engenharia BiomédicaThe healthcare arena configures an environment of both complexity and cooperation, in which numerous and distinct information systems must exchange information in a expedite and consolidated manner. Where healthcare interoperability is concerned several techniques, methodologies, architectures and standards exist. However subjects such as service distribution, fault tolerance, standards, communication flavoring and tightly-bound systems still are a major issue of concern. This work studies and researches the best methodologies to imbue intelligent behaviours combined with ontology and moral awareness into multi-agents system applied to healthcare environments. Its core objective is to propose, develop, implement and evaluate an archetype for an interoperability platform oriented towards the healthcare environment. This archetype was validated in several implementation in different major healthcare institutions. It is based in an agent framework named JADE and is adapted and oriented towards the healthcare environment. Henceforth the resulting archetype addresses the existing limitations in past and present solutions regarding healthcare interoperability. It explores the limits of intelligent behaviours in multi-agent systems applied to interoperation procedures in healthcare, towards the improvement of the reliability and quality of information exchanged.A área da saúde configura um ambiente de grande complexidade e cooperação onde inúmeros e distintos sistemas de informação têm que trocar informação entre si de uma forma expedita e consolidada. No âmbito da interoperabilidade hospitalar existem várias técnicas, metodologias, arquiteturas e standards. No entanto, temas como distribuição de serviços, tolerância à falha, standards, flavouring de comunicações e sistemas fortemente acoplados, continuam a ser um importante fonte de preocupação. Este trabalho estuda e pesquiza as melhores metodologias de embeber comportamentos inteligentes combinados com ontologias e noções morais em sistemas multi-agentes aplicados a ambientes hospitalares. O seu objectivo principal é propor, desenvolver, implementar e avaliar um arquétipo para uma plataforma de interoperabilidade orientada para o ambiente hospitalar. Este arquétipo foi validado em diferentes implementações em instituições de saúde portuguesas de grande dimensão. Esta plataforma é baseada numa framework de agentes denominada JADE e foi adaptada e orientada para o ambiente hospitalar.. Desta forma o arquétipo resultante é orientado para resolver as limitações existentes nas soluções atuais de interoperabilidade hospitalar. Este explora os limites dos comportamentos inteligentes em sistemas multi-agente quando aplicados em procedimentos de interoperabilidade na área da saúde para melhorar a fiabilidade e qualidade da informação trocada entre estes sistemas

Complex adaptive systems based data integration : theory and applications

Data Definition Languages (DDLs) have been created and used to represent data in programming languages and in database dictionaries. This representation includes descriptions in the form of data fields and relations in the form of a hierarchy, with the common exception of relational databases where relations are flat. Network computing created an environment that enables relatively easy and inexpensive exchange of data. What followed was the creation of new DDLs claiming better support for automatic data integration. It is uncertain from the literature if any real progress has been made toward achieving an ideal state or limit condition of automatic data integration. This research asserts that difficulties in accomplishing integration are indicative of socio-cultural systems in general and are caused by some measurable attributes common in DDLs. This research’s main contributions are: (1) a theory of data integration requirements to fully support automatic data integration from autonomous heterogeneous data sources; (2) the identification of measurable related abstract attributes (Variety, Tension, and Entropy); (3) the development of tools to measure them. The research uses a multi-theoretic lens to define and articulate these attributes and their measurements. The proposed theory is founded on the Law of Requisite Variety, Information Theory, Complex Adaptive Systems (CAS) theory, Sowa’s Meaning Preservation framework and Zipf distributions of words and meanings. Using the theory, the attributes, and their measures, this research proposes a framework for objectively evaluating the suitability of any data definition language with respect to degrees of automatic data integration. This research uses thirteen data structures constructed with various DDLs from the 1960\u27s to date. No DDL examined (and therefore no DDL similar to those examined) is designed to satisfy the law of requisite variety. No DDL examined is designed to support CAS evolutionary processes that could result in fully automated integration of heterogeneous data sources. There is no significant difference in measures of Variety, Tension, and Entropy among DDLs investigated in this research. A direction to overcome the common limitations discovered in this research is suggested and tested by proposing GlossoMote, a theoretical mathematically sound description language that satisfies the data integration theory requirements. The DDL, named GlossoMote, is not merely a new syntax, it is a drastic departure from existing DDL constructs. The feasibility of the approach is demonstrated with a small scale experiment and evaluated using the proposed assessment framework and other means. The promising results require additional research to evaluate GlossoMote’s approach commercial use potential

An investigation of smartphone applications: Exploring usability aspects related to wireless personal area networks, context-awareness, and remote information access

This thesis was submitted for the degree of Doctor of Philosophy and awarded by Brunel University.In this thesis we look into usability in the context of smartphone applications. We selected three research areas to investigate, namely Wireless Personal Area Networks, Context-awareness, and Remote Information Access. These areas are investigated through a series of experiments, which focuses on important aspects of usability within software applications. Additionally, we mainly use smartphone devices in the experiments. In experiment 1, Multi-Platform Bluetooth Remote Control, we investigated Wireless Personal Area Networks. Specifically, we implemented a system consisting of two clients, which were created for Java ME and Windows Mobile, and integrated with a server application installed on a Bluetooth-enabled laptop. For experiments 2 and 3, Context-aware Meeting Room and PainDroid: an Android Application for Pain Management, we looked closely at the research area of Contextawareness. The Context-aware Meeting Room was created to automatically send meeting participants useful meeting notes during presentations. In experiment 3, we investigated the use of on-device sensors for the Android platform, providing an additional input mechanism for a pain management application, where the accelerometer and magnetometer were used. Finally, the last research area we investigated was Remote Information Access, where we conducted experiment 4, Customised Android Home Screen. We created a system that integrated both a cloud-based server application and a mobile client running on the Android platform. We used the cloud-computing platform to provide context management features, such as the ability to store the user configuration that was automatically pushed to the mobile devices