Conversational Process Modelling: State of the Art, Applications, and Implications in Practice

Chatbots such as ChatGPT have caused a tremendous hype lately. For BPM applications, it is often not clear how to apply chatbots to generate business value. Hence, this work aims at the systematic analysis of existing chatbots for their support of conversational process modelling as process-oriented capability. Application scenarios are identified along the process life cycle. Then a systematic literature review on conversational process modelling is performed. The resulting taxonomy serves as input for the identification of application scenarios for conversational process modelling, including paraphrasing and improvement of process descriptions. The application scenarios are evaluated for existing chatbots based on a real-world test set from the higher education domain. It contains process descriptions as well as corresponding process models, together with an assessment of the model quality. Based on the literature and application scenario analyses, recommendations for the usage (practical implications) and further development (research directions) of conversational process modelling are derived

Automatic generation of business process models from user stories

In this paper, we propose an automated approach to extract business process models from requirements, which are presented as user stories. In agile software development, the user story is a simple description of the functionality of the software. It is presented from the user's point of view and is written in natural language. Acceptance criteria are a list of specifications on how a new software feature is expected to operate. Our approach analyzes a set of acceptance criteria accompanying the user story, in order, first, to automatically generate the components of the business model, and then to produce the business model as an activity diagram which is a unified modeling language (UML) behavioral diagram. We start with the use of natural language processing (NLP) techniques to extract the elements necessary to define the rules for retrieving artifacts from the business model. These rules are then developed in Prolog language and imported into Python code. The proposed approach was evaluated on a set of use cases using different performance measures. The results indicate that our method is capable of generating correct and accurate process models

Ontology-based patterns for the integration of business processes and enterprise application architectures

Increasingly, enterprises are using Service-Oriented Architecture (SOA) as an approach to Enterprise Application Integration (EAI). SOA has the potential to bridge the gap between business and technology and to improve the reuse of existing applications and the interoperability with new ones. In addition to service architecture descriptions, architecture abstractions like patterns and styles capture design knowledge and allow the reuse of successfully applied designs, thus improving the quality of software. Knowledge gained from integration projects can be captured to build a repository of semantically enriched, experience-based solutions. Business patterns identify the interaction and structure between users, business processes, and data. Specific integration and composition patterns at a more technical level address enterprise application integration and capture reliable architecture solutions. We use an ontology-based approach to capture architecture and process patterns. Ontology techniques for pattern definition, extension and composition are developed and their applicability in business process-driven application integration is demonstrated

USE OF E-PARTICIPATION TOOLS FOR SUPPORT OF POLICY MODELLING AT REGIONAL LEVEL

This paper describes application-specific and technology specifications related to ICT-based approach for the support of policy modelling as proposed in the EU funded FP7 ICT OCOPOMO project. In this particular approach strategic planning is supported by a combination of narrative scenarios, agent-based modelling, and e-Participation tools (all integrated via an ICT e-Governance platform). The policy model for a given domain is created iteratively using cooperation of several stakeholder groups (decision makers, analysts, companies, civic society, and the general public). In this paper we will provide principles and key concepts of collaborative policy modelling, but the main focus is on the discussion of high-level architecture of ICT tools and software components, envisioned platform functionality and preliminary view of detailed architecture and technological details for implementation and integration of software components. An overall approach is presented also from the view of a particular pilot application, built around development of a strategy of renewable energy use. The process of development of a new strategy is described using standard BPMN. The process models correspond to AS-IS and TO-BE (i.e. after incorporation of scenario generation and policy modelling) situations

Bridging the gap between textual and formal business process representations

Tesi en modalitat de compendi de publicacionsIn the era of digital transformation, an increasing number of organizations are start ing to think in terms of business processes. Processes are at the very heart of each business, and must be understood and carried out by a wide range of actors, from both technical and non-technical backgrounds alike. When embracing digital transformation practices, there is a need for all involved parties to be aware of the underlying business processes in an organization. However, the representational complexity and biases of the state-of-the-art modeling notations pose a challenge in understandability. On the other hand, plain language representations, accessible by nature and easily understood by everyone, are often frowned upon by technical specialists due to their ambiguity. The aim of this thesis is precisely to bridge this gap: Between the world of the techni cal, formal languages and the world of simpler, accessible natural languages. Structured as an article compendium, in this thesis we present four main contributions to address specific problems in the intersection between the fields of natural language processing and business process management.A l’era de la transformació digital, cada vegada més organitzacions comencen a pensar en termes de processos de negoci. Els processos són el nucli principal de tota empresa i, com a tals, han de ser fàcilment comprensibles per un ampli ventall de rols, tant perfils tècnics com no-tècnics. Quan s’adopta la transformació digital, és necessari que totes les parts involucrades estiguin ben informades sobre els protocols implantats com a part del procés de digitalització. Tot i això, la complexitat i biaixos de representació dels llenguatges de modelització que actualment conformen l’estat de l’art sovint en dificulten la seva com prensió. D’altra banda, les representacions basades en documentació usant llenguatge natural, accessibles per naturalesa i fàcilment comprensibles per tothom, moltes vegades són vistes com un problema pels perfils més tècnics a causa de la presència d’ambigüitats en els textos. L’objectiu d’aquesta tesi és precisament el de superar aquesta distància: La distància entre el món dels llenguatges tècnics i formals amb el dels llenguatges naturals, més accessibles i senzills. Amb una estructura de compendi d’articles, en aquesta tesi presentem quatre grans línies de recerca per adreçar problemes específics en aquesta intersecció entre les tecnologies d’anàlisi de llenguatge natural i la gestió dels processos de negoci.Postprint (published version

Model-driven engineering techniques and tools for machine learning-enabled IoT applications: A scoping review

This paper reviews the literature on model-driven engineering (MDE) tools and languages for the internet of things (IoT). Due to the abundance of big data in the IoT, data analytics and machine learning (DAML) techniques play a key role in providing smart IoT applications. In particular, since a significant portion of the IoT data is sequential time series data, such as sensor data, time series analysis techniques are required. Therefore, IoT modeling languages and tools are expected to support DAML methods, including time series analysis techniques, out of the box. In this paper, we study and classify prior work in the literature through the mentioned lens and following the scoping review approach. Hence, the key underlying research questions are what MDE approaches, tools, and languages have been proposed and which ones have supported DAML techniques at the modeling level and in the scope of smart IoT services.info:eu-repo/semantics/publishedVersio

Embedding requirements within the model driven architecture.

The Model Driven Architecture (MDA) is offered as one way forward in software systems modelling to connect software design with the business domain. The general focus of the MDA is the development of software systems by performing transformations between software design models, and the automatic generation of application code from those models. Software systems are provided by developers, whose experience and models are not always in line with those of other stakeholders, which presents a challenge for the community. From reviewing the available literature, it is found that whilst many models and notations are available, those that are significantly supported by the MDA may not be best for use by non technical stakeholders. In addition, the MDA does not explicitly consider requirements and specification. This research begins by investigating the adequacy of the MDA requirements phase and examining the feasibility of incorporating a requirements definition, specifically focusing upon model transformations. MDA artefacts were found to serve better the software community and requirements were not appropriately integrated within the MDA, with significant extension upstream being required in order to sufficiently accommodate the business user in terms of a requirements definition. Therefore, an extension to the MDA framework is offered that directly addresses Requirements Engineering (RE), including the distinction of analysis from design, highlighting the importance of specification. This extension is suggested to further the utility of the MDA by making it accessible to a wider audience upstream, enabling specification to be a direct output from business user involvement in the requirements phase of the MDA. To demonstrate applicability, this research illustrates the framework extension with the provision of a method and discusses the use of the approach in both academic and commercial settings. The results suggest that such an extension is academically viable in facilitating the move from analysis into the design of software systems, accessible for business use and beneficial in industry by allowing for the involvement of the client in producing models sufficient enough for use in the development of software systems using MDA tools and techniques

Integrated Clinical Pathways: A Model-based Holistic Method

Against the background of increasing multidisciplinarity as well as the focus on quality, transparency and economic efficiency of medical services, clinical pathways (CPs) have been established as a promising tool at the organizational level in recent years. They are primarily intended to ensure an adequate description of the care processes and to manage the balance between best treatment practice and economic viability. CPs standardize the internal care services by explicating the institution-specific knowledge with regard to recommendations for action, service portfolio, organizational structures, infrastructure, etc. of a specific service provider. The development of hospital information systems (HIS) has so far been characterized by an evolutionary development of modules in the field of laboratory, radiology, nursing and picture archiving systems as well as in the area of administrative systems. As one result of this development, the HIS usually comprises a heterogeneous network of software systems of different types and manufacturers. However, the actual control of patients by means of evidence-based processes and integration of CPs into HIS was not addressed until the recent years, when HIS manufacturers started developing modules for CP modeling and workflow support. The objective of this thesis is to provide a holistic methodical support for the description of clinical pathways and their integration into a hospital information system to finally improve the compliance of daily care to standard process definitions. Therefore, conceptual models provide an adequate mean to describe and communicate complex matters in a comprehensible form as well as to configure IT systems due to their semi-formal nature. Hence, a first research thread investigates the question, how clinical pathways can be described adequately using conceptual models. This results in an iterative design of adequate modeling languages for clinical pathways. A second research thread further investigates the question, how conceptual models of clinical pathways can be used to configure process-oriented application systems in health care. This thread therefore describes the design of a model-based method, that enables a consecutive transformation of CPs into technical (workflow) specifications, based on the principles of the Model-Driven Architecture.:A. Synopsis of the Doctoral Dissertation B. Agility in Medical Treatment Processes C. Domain Specific Modeling Language - CPmod D. BPMN4CP - Version 1.0 E. BPMN4CP - Version 2.0 F. BPMN4CP - Version 2.1 G. MDA in Health Care IS Development H. Transforming Clinical Pathways into Care Workflows I. CDA Templates - Utilizing the MediCUB