A Phenomenological Study of Teacher-to-Student Technology-Mediated Communication in Secondary Virtual School Environments

The purpose of this transcendental phenomenological study was to describe teacher experiences of teacher-to-student technology-mediated communication (TMC) in secondary virtual school (VS) environments in Alabama. The central research question for this study was: How do virtual school teachers in Alabama describe their experiences of teacher-to-student technology-mediated communication in secondary virtual school environments? Five sub-questions were also used: (1) How does technology-mediated communication meet the needs of individual teachers? (2) How does technology-mediated communication lead to better work performance? (3) How do teachers describe characteristics of the tasks that must be performed? (4) How do teachers describe characteristics of the technology that are used? (5) How do user characteristics impact the use of technology-mediated communication? The theory guiding this qualitative study was Goodhue and Thompson’s (1995) task-technology-fit (TTF) theory. Students educated in virtual environments use TMC, so teachers must know what kinds of TMC work best. The problem is that the teacher voice has been ignored in identifying teacher-to-student TMC that is effective in secondary VS environments. Using purposeful sampling of 12 VS teachers in Alabama, this research utilized semi-structured interviews, artifacts, and an asynchronous online focus group to uncover teacher experiences of teacher-to-student interactions in VS environments. Data analysis included bracketing, coding, establishing patterns, textural and structural descriptions, and development of the essence of participants’ experiences. In seeking meaning from their experiences, the predominant theme of whatever is best for the students became evident. Four themes developed pertaining to the participants’ experiences: Teacher mindset, teacher presence, integration of technology into instruction, and technology issues

Heuristics for Broader Assessment of Effectiveness and Usability in Technology-Mediated Technical Communication

Purpose: To offer additional tools for the assessment of effectiveness and usability in technology-mediated communication based in established heuristics. Method: An interdisciplinary group of researchers at Rensselaer Polytechnic Institute selected five disparate examples of technology-mediated communication, formally evaluated each using contemporary heuristics, and then engaged in an iterative design process to arrive at an expanded toolkit for in depth analyses. Results: A set of heuristics and operationalized metrics for the deeper analysis of a broader scope of contemporary technology-mediated communication. Conclusions: The continual evolution of communication, including the emergence of new, interactive media, provides a challenging opportunity to identify effective approaches and techniques. There are benefits to a renewed focus on relationships between people and between people and information, and we offer additional criteria and metrics to supplement established means of heuristic analysis

Engaging the Digitally Engaged Student: Comparing Technology-Mediated Communication Use and Effects on Student Learning

The role of communication technologies in the learning process is both a dynamic and complex issue. Yet, we know surprisingly little about how the use of specific communication technologies may influence classroom performance, key learning outcomes, and other measures of course satisfaction. The research reported here attempts to add to our knowledge about the role of communication in the technology enhanced classroom (TEC) education and in technology-enhanced online (TEO) education through a direct comparison of two courses. Our findings indicate additional support for “The No Significant Difference Phenomenon.” Furthermore, we found that prior experiences lead students to gravitate towards their preferred learning environments, and that basic website elements are required in any learning environment to enhance student outcomes. Finally, we found that when used appropriately, the benefits of communication technology use in education outweigh many of the drawbacks

Technology mediated communication in intimate relationships

Doctor of PhilosophyDepartment of Family Studies and Human ServicesJoyce BaptistVery little research has been conducted to understand how the technology revolution has changed and impacted couple relationships. The proposed study examined the impact of technology on couples in committed relationships through the lens of the couple and technology framework. Specifically, this study used data from 2,826 European couples to examine associations between online boundary crossing, online intrusion, relationship satisfaction, and partner responsiveness. The results suggest that when participants’ reported that their partner checked up on their online activities more frequently that this was linked with lower scores on relationship satisfaction and partner responsiveness. Also, decreased scores for relationship satisfaction and partner responsiveness were associated with increased acceptance for their partner using the Internet to talk with someone attractive about everyday life or pop culture, personal information, and relationship troubles or concerns. Lastly, the results suggest that men, but not women, who reported greater acceptability for online boundary crossing were more likely to have partners who reported lower relationship satisfaction in their relationships. Implications for clinicians, relationship educators, and researchers are discussed

Technology-Mediated Communication in Familial Relationships: Moderated-Mediation Models of Isolation and Loneliness

Background and ObjectivesWe examined whether technology-mediated communication has functional or emotional equivalence to face-to-face (FtF) contact in familial relationships, by scrutinizing the effects of phone, text/e-mail, and video contact on isolation and loneliness.Research Design and MethodsWe tested whether FtF contact with a relative would mediate the pathway between proximity to family and (i) isolation and (ii) loneliness. We then tested hypotheses that telephone, text/e-mails, and video contact would moderate this mediated pathway. We compared models for younger (<75) and older (≥75) cohorts, expecting to observe moderation effects for text/e-mail and video contact in the younger cohort only. Data were drawn from Wave 2 of CFAS Wales (United Kingdom) study (N = 2,099).ResultsProximity to a relative had a significant indirect effect on isolation and loneliness through the mediating variable FtF contact. Phone and text/e-mail contact moderated the effect of FtF contact on isolation for all samples. None of the technologies moderated the impact of FtF contact on loneliness for the full sample. Telephone contact had a moderating influence on loneliness for the younger cohort only. Video calls had no significant moderation effect.Discussion and ImplicationsTelephone and text/e-mail contact have functional equivalence to FtF contact in familial relationships. None of the forms of technological communication have emotional equivalence to the “gold standard” of embodied presence. The study demonstrates the importance of theorizing about the pathways to isolation and loneliness to better understand the likelihood of implementing successful interventions using technology-mediated communication within families

Enterprise Social Networks : Effective Internal Organizational Communication Strategies

Social Networking Sites (SNSs) such as Facebook and Twitter have reinvented how publics communicate with one another. Enterprise Social Networks (ESNs) are a form of Social Network Sites (SNS) which many organizations are adopting within their communication practices. The primary goal of ESNs is to engage employees through social interaction which is intended to create company communities which users can use to access business information, team updates and team performance statistics. The current study examines assumptions present in purveyor literature about how ESNs are intended to provide benefit in six aspects of organizational development: organizational communication, information communication technology, technology mediated communication, employee motivation, knowledge sharing and building relationship. Several ESNs were evaluated according to these six categories. Building Relationships and Organizational Communication were found in five of the ESNs analyzed; Technology Mediated Communication and Knowledge Sharing were found in four of the ESNs analyzed; Information Communication Technology was found in two of the ESNs; and Employee Motivation was not found in either of the ESNs analyzed. Overall, the study finds that purveyors intend ESNs to contribute to a variety, but not all, of the identified aspects

The Double-edged Sword: A Mixed Methods Study of the Interplay between Bipolar Disorder and Technology Use

Human behavior is increasingly reflected or acted out through technology. This is of particular salience when it comes to changes in behavior associated with serious mental illnesses including schizophrenia and bipolar disorder. Early detection is crucial for these conditions but presently very challenging to achieve. Potentially, characteristics of these conditions\u27 traits and symptoms, at both idiosyncratic and collective levels, may be detectable through technology use patterns. In bipolar disorder specifically, initial evidence associates changes in mood with changes in technology-mediated communication patterns. However much less is known about how people with bipolar disorder use technology more generally in their lives, how they view their technology use in relation to their illness, and, perhaps most crucially, the causal relationship (if any exists) between their technology use and their disease. To address these uncertainties, we conducted a survey of people with bipolar disorder (N = 84). Our results indicate that technology use varies markedly with changes in mood and that technology use broadly may have potential as an early warning signal of mood episodes. We also find that technology for many of these participants is a double-edged sword: acting as both a culprit that can trigger or exacerbate symptoms as well as a support mechanism for recovery. These findings have implications for the design of both early warning systems and technology-mediated interventions

Communication technologies in older people’s long-distance family relationships, and the impact on isolation and loneliness

The concert 'performance expectancy' is used to theorize about older people’s day-to-day use of technology mediated communication (telephone, text/emails and video calls) in family relationships and the impact on social isolation and loneliness. Using theoretical and methodological triangulation six mediation models are conceptualized, followed by empirical validation using a nationally representative dataset of older people (≥65 years)living in Wales, UK (N= 2,099). The results reveal that frequency of telephone and video calls mediate the relationship between proximity of family and social isolation, and telephone cells mediate the relationship with loneliness. Text/emails have no significant mediating effect. Qualitative data analysis provides a deeper understanding of conditions that facilitate technology mediated communication. Demonstrating the impact of lifecourse habits, social context and environment on technology mediated communication shifts the focus from individual deficits to other reasons for non-adoption. Understanding the link between the individual, the social-cultural and social structural environment, social interaction, and loneliness requires an understanding of what is important to older people. For example, knowledge concerning the role of embodied presence in alleviating loneliness can be used to better understand the likelihood of implementing successful intervention

Contextual Factors Affecting Information Sharing Patterns in Technology Mediated Communication

In this thesis, we investigate how and what contextual factors affect user’s information sharing. We build our work on six individual research projects which cover a variety of systems (search engines, social network sites, teleconferencing systems, monitoring technology, and general purpose conversational agents) in a variety of communication scenarios with diverse relationships and dispositions of users. Alongside detailed findings for particular systems and communication scenarios from each individual project, we provide a consolidated analysis of these results across systems and scenarios, which allows us to identify patterns specific for different system types and aspects shared between systems. In particular, we show that depending on the system’s position between a user and an intended information receiving agent – whether communication happens through, around, or directly with the system – the system should have different patterns of operational adaptation to communication context. Specifically, when communication happens through the system, the system needs to gather communication context unavailable to the user and integrate it into information communication; when communication happens around the system, the system should adapt its operations to provide information in the most contextually suitable format; finally, when a user communicates with the system, the role of the system is to “match” this context in communication with the user. We then argue that despite the differences between system types in patterns of required context-based adaptation, there are contextual factors affecting user’s information sharing intent that should be acknowledged across systems. Grounded in our cumulative findings and analysis of related literature, we identify four such high-level contextual factors. We then present these four factors synthesized into an early design framework, which we call SART according to the included factors of space, addressee, reason, and time. Each factor in SART is presented as a continuum defined through a descriptive dichotomy: perceived breadth of communication space (public to private); perceived specificity of an information addressee (defined to undefined); intended reason for information sharing (instrumental to objective); and perceived time of information relevance and life-span (immediate to indefinite)

A Gaming Laboratory to Study Distributed Collaboration Processes.

Current events present many examples of situations where a fast and coordinated response is required from many and diverse organizations and stakeholders. Technology-mediated communication and collaboration may be the only option for getting things done in situations like these. There is a real need for research on the kinds of environments and processes that best support fast response on urgent tasks for virtual teams. The paper presents the development and initial test of a gaming laboratory to study such processes. The laboratory is adaptable to different kinds of situations. We discuss the design principles and implementation of the laboratory environment, along with lessons learned from the first experiences with it