AIDS Service Providers Consortium of Western New York Pamphlet

Pamphlet containing information about the Aids Service Providers Consortium of Western New York.https://digitalcommons.buffalostate.edu/hivaidsedu/1002/thumbnail.jp

Offensive and Defensive Marketing in Spatial Competition

While it is well-established that travel costs impact on customer preference toward local service providers, research about how this situation affects competitive marketing strategies remains sparse. This paper investigates, in a local market with two competing service providers, whether service providers should undertake defensive marketing, targeted at the nearest customers who typically prefer their offering for convenience and/or offensive marketing, directed to relatively remote customers who favor the rival as the closest alternative. We find that the service providers can exclusively undertake either defensive marketing or offensive marketing or combine the two in a full differentiated strategy at the equilibrium. We compare the outcomes of these three strategic options to identify the conditions under which they are worth implementing. Main findings suggest that service providers are better off undertaking offensive marketing alone when their rival’s retaliatory offensive capacity is weak and customers incur small travel costs. Otherwise, service providers may exclusively undertake defensive marketing or combine it with offensive marketing when travel costs become significant. Also, service providers should not invest in any marketing activity when they have no market power, like in the case of two adjacent outlets in a mall. Finally, the implications of these findings are discussed.MEC under projects ECO2014-52343-P and ECO2017-82227-P (AEI) and by Junta de Castilla y León under projects VA024P17 and VA105G18, co-financed by FEDER fund

The influence of angry customer outbursts on service providers’ facial displays and affective states

This article explores the existence and extent of emotional contagion, as measured by facial displays and reported affective states, in a service failure event. Using video vignettes of customers complaining about a service failure as stimulus material, the authors measured the facial displays and affective states of service providers as proxies for emotional contagion. Following a two-step approach, service providers’ facial expressions were first recorded and assessed, revealing that service providers’ facial displays matched those of the angry consumer. Second, a mixed ANOVA revealed service providers reported stronger negative affective states after exposure to an angry complaint than prior to exposure. The results demonstrated that during a complaint situation, angry outbursts by consumers can initiate the emotional contagion process, and service providers are susceptible to “catch” consumer anger through emotional contagion. Implications for complaint management and future research are discussed

Trust Model for Optimized Cloud Services

Cloud computing with its inherent advantages draws attention for business critical applications, but concurrently expects high level of trust in cloud service providers. Reputation-based trust is emerging as a good choice to model trust of cloud service providers based on available evidence. Many existing reputation based systems either ignore or give less importance to uncertainty linked with the evidence. In this paper, we propose an uncertainty model and define our approach to compute opinion for cloud service providers. Using subjective logic operators along with the computed opinion values, we propose mechanisms to calculate the reputation of cloud service providers. We evaluate and compare our proposed model with existing reputation models

Separated Same-Sex Parents’ Experiences and Views of Services and Service Providers

Same-sex parents are compelled to be more reflective, to plan, and to negotiate their contact with mainstream service providers and professionals in an effort to find those whom they feel comfortable with disclosing their sexuality and/or to find a service provider who would adequately understand their unique needs. This paper presents findings from an Australian qualitative study of separated same-sex parents and explores their experiences with professionals and service providers during and after their separation. As a consequence of their separation, same-sex parents encountered new service providers with whom they had to navigate relationships with; this paper will focus on their experiences with the legal profession, mediation services, counseling, and mental health services. Findings demonstrated ongoing challenges for parents in finding service providers who they believed could meet and/or understand their specific needs. Heteronormativitiy, whether experienced or perceived, often created an added layer of marginalization for same-sex parents as they navigated the already difficult terrain of separation. Consequently, some parents did not access service providers and missed out on the help that they needed during their separation. Those that did visit professionals and service providers reported mixed experiences, with some participants describing encounters fraught with difficulty, while for others, their experiences were much better than they had anticipated. While some participants had a preference for Lesbian, Gay, Bisexual, Transgender, and Intersex (LGBTI) specific service providers, some discovered a lack of understanding among LGBTI providers towards separating parents or non-biological mothers. This study highlights the need for better education and training for separation related service providers, both mainstream and LGBTI, and the need for more research exploring separation experiences of same-sex parented families

'There is no relationship': service provider staff on how LGBT young people experience policing

There has been an extended engagement with how young people experience policing, with a focus on the intersection between policing and indigeneity, ethnicity, gender, and social class. Interestingly, sexuality and/or gender diversity has been almost completely overlooked, both nationally and internationally. This paper reports on LGBT youth service providers’ accounts about police and LGBT young people interactions. It overviews the outcomes of semi-structured interviews with key LGBT youth service providers in different regions of Brisbane, Queensland. As the first qualitative engagement with these issues from the perspective of service providers, it highlights not only how LGBT young people experience policing, but also how service providers need to ‘work the system’ of policing to produce the best outcomes for LGBT young people

Complete Semantics to empower Touristic Service Providers

The tourism industry has a significant impact on the world's economy, contributes 10.2% of the world's gross domestic product in 2016. It becomes a very competitive industry, where having a strong online presence is an essential aspect for business success. To achieve this goal, the proper usage of latest Web technologies, particularly schema.org annotations is crucial. In this paper, we present our effort to improve the online visibility of touristic service providers in the region of Tyrol, Austria, by creating and deploying a substantial amount of semantic annotations according to schema.org, a widely used vocabulary for structured data on the Web. We started our work from Tourismusverband (TVB) Mayrhofen-Hippach and all touristic service providers in the Mayrhofen-Hippach region and applied the same approach to other TVBs and regions, as well as other use cases. The rationale for doing this is straightforward. Having schema.org annotations enables search engines to understand the content better, and provide better results for end users, as well as enables various intelligent applications to utilize them. As a direct consequence, the region of Tyrol and its touristic service increase their online visibility and decrease the dependency on intermediaries, i.e. Online Travel Agency (OTA).Comment: 18 pages, 6 figure

CONEC Volunteer Matching with Legal Service Providers

In early 2013, with Comprehensive Immigration Reform (CIR) looming on the horizon, Silicon Valley Community Foundation launched a technology innovation project to support the technology needs and aspirations of immigration legal services providers in San Mateo and Santa Clara Counties in California. The effort was envisioned as an opportunity to engage a cohort of agencies in a unique co-creation process exploring the use of technology to enhance citizenship and naturalization services for immigrants in Silicon Valley

An intervention to improve provider-patient interaction at methadone maintenance treatment in China.

BackgroundThis study evaluated an intervention aiming to improve methadone maintenance therapy (MMT) service providers' interaction with their patients in China.MethodsSixty-eight MMT clinics were randomized to either an intervention or a control condition. Providers in the intervention group attended three group training sessions to enhance their communication skills. Trained providers were encouraged to practice the taught communication skills through provider-initiated individual sessions with their patients. A total of 418 service providers completed assessments from baseline to 24-month. Linear mixed-effects regression models were used to compare self-reported short-term and sustained improvement in provider-patient interaction between the intervention and the control conditions.ResultsThe intervention group service providers perceived significantly greater short-term and sustained improvement in provider-patient interaction compared to the control group service providers (estimated difference (±SE): 1.20 (0.24) and 1.35 (0.33), respectively; p-values < 0.0001). Providers' baseline job satisfaction was significantly associated with a greater perceived improvement in provider-patient interaction for both periods (reg. coef. (±SE): 0.02 (0.01) and 0.04 (0.01) for short-term and sustained periods, respectively; p-values < 0.01).ConclusionStudy findings suggest that the intervention could be beneficial for improving perceived provider-patient interaction in MMT programs. Service providers' job satisfaction should be addressed in training programs for the improvement of provider-patient interaction