Descriptive Study On Destination Image Perception By The Surabaya Domestic Tourists

Tourist destinations is an important sector role inthe economy. For that a tourist destination should be handled properly in order to meet the expectations of tourists and the community. Indicators that can be used to find out how the performance of tourist destinations is the image of tourism destinations. This study aims to describe how the image of tourists to the city of Surabaya as a tourist destination. Dimensions are used to measure the perceptions of tourists are (1) environmental beauty and convenience, (2) the country’s citizens,(3) place and architectural structure, (4) shopping and tourist accommodation, and (5) local culture and cuisine. The results showed that respondents are divided into 2 based on the perception of the destination image Surabaya city. The most positive image in the dimension of the shopping and accommodation, and the lowest image is the structure of space and architecture. Tourists give the perception that the city of Surabaya has a shopping tour of interesting places to visit, but the historic sights and natural attractions are still not yet become an attractive option to visit

DESIGN SERVICE PROCESSES SEBAGAI UPAYA MENCAPAI EXCELLENT SERVICE PADA INDUSTRI JASA

Industri yang terbukti tetap dapat bertahan dalam perubahan perekonomian adalah industri layanan, karena kebutuhan layanan suatu masyarakat akan terus berkembang seiring dengan peningkatan peradapan suatu masyarakat. Bermunculannya penyedia layanan menuntut suatu persaingan yang semakin ketat, karena pelanggan memiliki alternatif untuk memilih penyedia layanan mana yang mereka anggap dapat menyediakan layanan sesuai kebutuhannya. Peranan manajemen operasi dalam menyediakan layanan yang handal sangat penting Salah satu hal yang perlu diperhatikan dalam aktivitas operasional adalah proses layanan. Excellent service dapat diwujudkan melalui penyusunan design service processes yang tepat sehingga service delivery sesuai keinginan pelanggan, pola pikir yang harus ditanamkan adalah tidak melakukan kesalahan dan kegagalan proses. Sebelum melakukan rancangan yang tepat, perlu adanya pemahaman tentang variasi proses informasi proses yang menambah nilai untuk pelanggan, dan klasifikasi proses layanan. Rancangan proses layanan yang tepat harus dapat dievaluasi agar dapat mengendalikan dan melakukan perbaikan untuk itu dibutuhkan beberapa alat dan teknik seperti process mapping, walk-throught audits dan service transaction analysis. Hasil rancangan proses layanan harus memberikan outcome yang konsisten, yaitu dengan evaluasi tentang kehandalan proses. Dua aspek untuk mengendalikan proses yang konsisten adalah penilaian kemampuan proses dan sistem kualitas seperti ISO 9000. Apabila proses layanan mampu memberikan outcome yang konsisten dengan spesifikasi rancangannya, hal ini merupakan salah satu faktor penting dalam usaha mencapai kepuasan pelanggan sebagai bentuk telah tercapainya service excellent

Descriptive Study Of Public Services Quality In Surabaya

Currently, the service becomes a very important factor, not leastin the services sector, government or public service. The government has made various efforts for better public services to be from time to time as stipulated by Regulation of the Minister for Administrative and Reform. To determine whether the implementation of public sector services are in accordance with community expectations, the study aims to determine how the image of public service at three government agencies in Surabaya. The results showed that the public service in three government agencies in Surabaya good and satisfactory society

Sustainable Business Innovation to Win the Competition :A Case Study of Innovation by Wayan in Bullfrog Farming in Bali

Innovation  is  the  essence  of  business  survival.  Without innovation,  there  is  no  business  that  can  survive  to compete for the future. Innovation is not only for the large  business or in  the hightech sectors, but also for the small  business such as bullfrog farming in agribusiness sector.   Mr. Wayan as a frog farmer is a good example of a very  tough and perseverance frog farmer who always take the  obstacle  as  a  challenge  to  make  better  innovation.  This what made his different than the others farmer. As the  result, Mr Wayan now has exist as frog farmer for more  than a half of his age and become  the biggest frog farmer  in  Bali  Indonesia.  Many  innovations  have  been  done,  including  batteray pond, frog food, how to handle  frog  disseseas, methods of  making frog grow optimally, until  build network to sell the frog. All of his  innovation idea  came from  love and patience in the frog business. He give  many ideas for developing good bullfrog farm

Influence of destination attributes on destination image of Surabaya City according to domestic MICE participants

This study aims to determine the influence of destination attributes on destination image of Surabaya city according to the domestic MICE participants and also to know the differences in perception concerning the importance of MICE destination attributes based on socio-demographic characteristics of respondents. The study used questionnaire distribution using judgmental sampling technique. The data were processed by multiple regression method to see the influence of destination attributes towards destination images and ANOVA t-test to test the differences in perception. The results indicated that destination attributes have a significant positive influence on the destination image formation of Surabaya City, especially in the attributes of Amenities, Accountability, and Attraction. While the difference when viewed from Cognitive Image and Affective Image test results shows that there are differences in perception among MICE participants on the importance of destination attributes in forming the image of a MICE cit

Influence of Airqual on Customer Satisfaction and Word of Mouth on Garuda Indonesia Airlines

This study aims to examine the effect of AIRQUAL (Airline Tangible, Terminal Tangible, and Empathy) on Customer Satisfaction and Word of Mouth at Garuda Indonesia airline. It applies a quantitative method where random samples were respondents who have flown with Garuda Indonesia airline to or through Terminal 3 Soekarno-Hatta Airport Jakarta, Indonesia. Data processing was performed using Structural Equation Modeling with SPSS 23.0 for Mac and AMOS for Windows software. The results showed that airline tangible and empathy were proven to affect customer satisfaction, while terminal tangible did not affect customer satisfaction. Statistical tests also showed that customer satisfaction had a positive effect on word of mouth

IMPLEMENTASI PENGENDALIAN SEDIAAN OBAT DENGAN METODE ECONOMIC ORDER QUANTITY PADA RS.X DI MARTAPURA, KALIMANTAN SELATAN

This study aims to implement the method of controlling the supply ofmedicines at the RS.X Pgarmacy Installation in Martapura, because it is less precise inestimating the demand resulting in the purchase of excess stock. Therefore, this studyaims to know and analyze the control of drug preparations on RS.X Pharmacy Installation by applying the Economic Order Quantity method and determining thecorrect forecasting.Implementation of this inventory control using EOQ method, calculation ofOrder Frequency, Booking Interval, Safety Stock, Reorder Point, and MaximumInventory. Service Stock used is 99%. Inventory costs can be determined by calculatingthe relevant costs, such as: purchase costs, ordering costs, and storage costs.After processed and then analyzed the comparison of inventory cost calculationresults between using EOQ methodwith business entity policy. The result 8% savingsusing EOQ method

RANCANGAN SISTEM INFORMASI MANAJEMEN SEDIAAN PADA PT. OASINDO RAYA

The design of this dosage management information system has the purpose to support PT. Oasindo Raya in making the decision on the process of buying and selling to be more effective and efficient, The drafting is necessary because PT. Oasindo Raya still uses the conventional way of managing its business especially in the recording process so that it becomes less effective and efficient regarding the process of buying and selling its products. A stock management information system is needed to develop the company better in its operational processes. With the design is expected to produce the information needed for decision making quickly and appropriately in order to develop the business of PT. Oasindo Raya in the future. This design applies System Development Life Cycle with 8 stages and uses the addition of Electronic Data Proccessing (EDP) that is with Software Inventory that requires hardware, software, users and database used to run well as expected. The draft regulates the recording of the process of purchasing, selling, inventory stock at the beginning and ending and all the processes related to the stock of both out and coming in PT. Oasindo Raya. The design of this management information system shows that the addition of EDP can improve the operational process of PT. Oasindo Raya is more effective and efficient because all the necessary information can be known quickly and accurately

RANCANGAN SISTEM INFORMASI MANAJEMEN SEDIAAN PADA PT. OASINDO RAYA

The design of this dosage management information system has the purpose to support PT. Oasindo Raya in making the decision on the process of buying and selling to be more effective and efficient, The drafting is necessary because PT. Oasindo Raya still uses the conventional way of managing its business especially in the recording process so that it becomes less effective and efficient regarding the process of buying and selling its products. A stock management information system is needed to develop the company better in its operational processes. With the design is expected to produce the information needed for decision making quickly and appropriately in order to develop the business of PT. Oasindo Raya in the future. This design applies System Development Life Cycle with 8 stages and uses the addition of Electronic Data Proccessing (EDP) that is with Software Inventory that requires hardware, software, users and database used to run well as expected. The draft regulates the recording of the process of purchasing, selling, inventory stock at the beginning and ending and all the processes related to the stock of both out and coming in PT. Oasindo Raya. The design of this management information system shows that the addition of EDP can improve the operational process of PT. Oasindo Raya is more effective and efficient because all the necessary information can be known quickly and accurately

RANCANGAN SISTEM INFORMASI MANAJEMEN SEDIAAN PADA PT. OASINDO RAYA

The design of this dosage management information system has the purpose to support PT. Oasindo Raya in making the decision on the process of buying and selling to be more effective and efficient, The drafting is necessary because PT. Oasindo Raya still uses the conventional way of managing its business especially in the recording process so that it becomes less effective and efficient regarding the process of buying and selling its products. A stock management information system is needed to develop the company better in its operational processes. With the design is expected to produce the information needed for decision making quickly and appropriately in order to develop the business of PT. Oasindo Raya in the future. This design applies System Development Life Cycle with 8 stages and uses the addition of Electronic Data Proccessing (EDP) that is with Software Inventory that requires hardware, software, users and database used to run well as expected. The draft regulates the recording of the process of purchasing, selling, inventory stock at the beginning and ending and all the processes related to the stock of both out and coming in PT. Oasindo Raya. The design of this management information system shows that the addition of EDP can improve the operational process of PT. Oasindo Raya is more effective and efficient because all the necessary information can be known quickly and accurately