Currently, the service becomes a very important factor, not leastin the services sector, government
or public service. The government has made various efforts for better public services to be from
time to time as stipulated by Regulation of the Minister for Administrative and Reform. To
determine whether the implementation of public sector services are in accordance with community
expectations, the study aims to determine how the image of public service at three government
agencies in Surabaya. The results showed that the public service in three government agencies in
Surabaya good and satisfactory society
