Pengaruh E-servqual Terhadap Customer Satisfaction, Trust, Dan Repeat USAge

Electronic banking (e-banking) is now becoming increasingly popular in Indonesia. E-SERVQUAL designed to measure the gap between expectations and perceptions of the electronic services provided. This study aims to investigate empirically the influence of E-SERVQUAL, customer satisfaction, trust and repeat USAge of e-banking. Approach the survey method used in this study to examine the dimensions of E-SERVQUAL perceived by 180 respondents. The samples using purposive sampling method. Hypotheses were tested using SEM with the help of computer software AMOS 18. Based on the results of testing the E-SERVQUAL found positive and significant effect on customer satisfaction, E-SERVQUAL positive and significant effect on the trust, E-SERVQUAL positive and significant effect on repeat USAge, customer satisfaction positive and significant effect on trust, customer satisfaction positive and significant effect on repeat USAge, and trust positive and significant effect on repeat USAge

Formulation and solution of a two-stage capacitated facility location problem with multilevel capacities

In this paper, the multi-product facility location problem in a two-stage supply chain is investigated. In this problem, the locations of depots (distribution centres) need to be determined along with their corresponding capacities. Moreover, the product flows from the plants to depots and onto customers must also be optimised. Here, plants have a production limit whereas potential depots have several possible capacity levels to choose from, which are defined as multilevel capacities. Plants must serve customer demands via depots. Two integer linear programming (ILP) models are introduced to solve the problem in order to minimise the fixed costs of opening depots and transportation costs. In the first model, the depot capacity is based on the maximum number of each product that can be stored whereas in the second one, the capacity is determined by the size (volume) of the depot. For large problems, the models are very difficult to solve using an exact method. Therefore, a matheuristic approach based on an aggregation approach and an exact method (ILP) is proposed in order to solve such problems. The methods are assessed using randomly generated data sets and existing data sets taken from the literature. The solutions obtained from the computational study confirm the effectiveness of the proposed matheuristic approach which outperforms the exact method. In addition, a case study arising from the wind energy sector in the UK is presented

Hybrid Meta-heuristics with VNS and Exact Methods: Application to Large Unconditional and Conditional Vertex p-Centre Problems

Large-scale unconditional and conditional vertex p-centre problems are solved using two meta-heuristics. One is based on a three-stage approach whereas the other relies on a guided multi-start principle. Both methods incorporate Variable Neighbourhood Search, exact method, and aggregation techniques. The methods are assessed on the TSP dataset which consist of up to 71,009 demand points with p varying from 5 to 100. To the best of our knowledge, these are the largest instances solved for unconditional and conditional vertex p-centre problems. The two proposed meta-heuristics yield competitive results for both classes of problems

Allele-Specific Virulence Attenuation of the Pseudomonas syringae HopZ1a Type III Effector via the Arabidopsis ZAR1 Resistance Protein

Plant resistance (R) proteins provide a robust surveillance system to defend against potential pathogens. Despite their importance in plant innate immunity, relatively few of the ∼170 R proteins in Arabidopsis have well-characterized resistance specificity. In order to identify the R protein responsible for recognition of the Pseudomonas syringae type III secreted effector (T3SE) HopZ1a, we assembled an Arabidopsis R gene T–DNA Insertion Collection (ARTIC) from publicly available Arabidopsis thaliana insertion lines and screened it for plants lacking HopZ1a-induced immunity. This reverse genetic screen revealed that the Arabidopsis R protein HOPZ-ACTIVATED RESISTANCE 1 (ZAR1; At3g50950) is required for recognition of HopZ1a in Arabidopsis. ZAR1 belongs to the coiled-coil (CC) class of nucleotide binding site and leucine-rich repeat (NBS–LRR) containing R proteins; however, the ZAR1 CC domain phylogenetically clusters in a clade distinct from other related Arabidopsis R proteins. ZAR1–mediated immunity is independent of several genes required by other R protein signaling pathways, including NDR1 and RAR1, suggesting that ZAR1 possesses distinct signaling requirements. The closely-related T3SE protein, HopZ1b, is still recognized by zar1 Arabidopsis plants indicating that Arabidopsis has evolved at least two independent R proteins to recognize the HopZ T3SE family. Also, in Arabidopsis zar1 plants HopZ1a promotes P. syringae growth indicative of an ancestral virulence function for this T3SE prior to the evolution of recognition by the host resistance protein ZAR1. Our results demonstrate that the Arabidopsis resistance protein ZAR1 confers allele-specific recognition and virulence attenuation of the Pseudomonas syringae T3SE protein HopZ1a

The incorporation of fixed cost and multilevel capacities into the discrete and continuous single source capacitated facility location problem

In this study we investigate the single source location problem with the presence of several possible capacities and the opening (fixed) cost of a facility that is depended on the capacity used and the area where the facility is located. Mathematical models of the problem for both the discrete and the continuous cases using the Rectilinear and Euclidean distances are produced. Our aim is to find the optimal number of open facilities, their corresponding locations, and their respective capacities alongside the assignment of the customers to the open facilities in order to minimise the total fixed and transportation costs. For relatively large problems, two solution methods are proposed namely an iterative matheuristic approach and VNS-based matheuristic technique. Dataset from the literature is adapted to assess our proposed methods. To assess the performance of the proposed solution methods, the exact method is first applied to small size instances where optimal solutions can be identified or lower and upper bounds can be recorded. Results obtained by the proposed solution methods are also reported for the larger instances

Penentuan Kinerja Organisasi Pemerintah Daerah di Kabupaten Musi Banyuasin, Provinsi Sumatera Selatan

This study aims to determine and analyze the influence of Determination of Organizational Performance of Regional Devices of the Government of Musi Banyuasin Regency in South Sumatra Province The data in this study were collected using the method of observation and survey through interviews and with the help of research instruments in the form of questionnaires totaling 144 examinations which were distributed directly to 52 local government organizations in Musi Banyuasin Regency, which were addressed directly to regional heads. work units, secretaries and section heads who work for local government organizations. Data in this study will be analyzed using multiple linear regression with the help of SPSS software version 24.0. To test the validity and reliability of research instruments used the Correlation Item-Total Correction and Cronvach's Alpha. In addition, data normalization is also tested using the normal probability plot. The results of this study indicate that of these four variables; Clarity of budget targets, internal control systems, good governance, and professionalism have a positive and significant effect on organizational performance either partially or simultaneously

TRAUMA HEALING DAN PENDEKATAN KONSELING DALAM MENGHADAPI QADARULLAH

Pada zaman sekarang ini, para muda-mudi sering membicarakan topik berupa healing dan self-healing. Terutama bagi mereka yang tengah berada di situasi terpuruk, misalnya putus cinta, perceraian, terkena musibah, dan peristiwa traumatis apapun itu. Bahkan perasaan lelah akan beban kerja di kantor juga sering menjadikan mereka melakukan proses healing ini. Mereka berupaya serius supaya situasi terpuruk tersebut dapat “lepas” dari kehidupan sehari-hari. Banyak cara yang dilakukan dalam upaya healing ini, salah satunya yang paling kerap dilakukan adalah berlibur. Trauma adalah reaksi emosional terhadap peristiwa mengerikan seperti kecelakaan, pemerkosaan, dan bencana alam. Itu tergantung pada metode perawatannya, yaitu penyembuhan trauma atau trauma healing. Setelah mengalami salah satu dari peristiwa ini, seseorang cenderung penuh dengan keterkejutan dan penolakan. Reaksi jangka panjang dapat mencakup emosi yang tidak terduga, kilas balik, hubungan yang tegang, dan bahkan gejala fisik seperti sakit kepala dan mual. Kondisi ini normal karena trauma dapat menyerang siapa saja, tetapi beberapa orang mungkin mengalami kesulitan untuk melanjutkan hidupnya. Trauma healing adalah suatu proses memulihkan emosi korban dari ketakutan di masa lalu. Dengan cara ini, mereka bisa bertahan hidup kembali tanpa bayang-bayang masa lalu. Pada umumnya, para korban sering merasa mengenang kembali peristiwa itu, mengingatnya dengan mimpi buruk, dan menghindari dikaitkan dengan peristiwa traumatis. Untuk mengatasinya, ada terapi trauma psikologis yang bisa diikuti. Oleh karena itu, salah satu cara untuk mengatasinya adalah dengan menyembuhkan trauma tersebut. Jadi, trauma healing merupakan proses penyembuhan pasca trauma yang memungkinkan seseorang untuk melanjutkan hidupnya tanpa bayang-bayang suatu kejadian tersebut lagi