Logistische Instrumente zur Förderung innerstädtischer Nachhaltigkeit

Commercial transportation and all its related stakeholders are faced with new challenges, both from the increasing concentration of urban population and areas, as well as from the ever increasing competition in the transportation services industry. Because the causes of the necessary restructuring in commercial transportation are very complex, this paper will define the parameters, influencing factors and resulting consequences as it applies to commercial transportation in the Vienna metropolitan area. It will include a systematic analysis of the interrelated effects on an economic and ecocologic, as well as on a social level. This method of analysis, using these three supporting elements, allows for a holistic approach that makes possible alternative logistic concepts that are both economically efficient and sustainable. Because small carriers, due to their supply function especially within the Vienna city limits, play such an important role in Vienna commercial transportation, they have been chosen as the starting point for this analysis. The conclusions resulting from this analysis are intended to provide the conceptual basis for an internet based order processing service with the project name "KTAK" ("Kleintransporteure auf Knopfdruck"). The "KTAK" concept can be viewed as an instrument that promotes both an increase in the operating efficiency for the service provider and an increase in the sustainability of innercity areas. (author's abstract)Series: Schriftenreihe des Instituts für Transportwirtschaft und Logistik - Logisti

Logistische Instrumente zur Förderung der innerstädtischen Nachhaltigkeit. Wiener Kleintransporteure für Sie unterwegs. Kurzfassung der Studie.

Der innerstädtische Verkehr steht vor großen Herausforderungen. Zunehmende Konzentration von urbanen Räumen und der erhöhte Wettbewerb im Transport-dienstleistungssektor sind aus Sicht der Transportwirtschaft die zentralen Heraus-forderungen für den Wirtschaftsverkehr. Da es nicht ausreicht, nur auf die negativen Folgen des wachsenden innerstädtischen Verkehrs hinzuweisen und Verbote zu fordern, zeigt die vorliegende Studie Verbesserungspotentiale für den inner-städtischen Güterverkehr auf

La gestión de la calidad en tiempos de crisis en los hoteles de lujo de Barcelona

El presente artículo es fruto del trabajo fi nal de carrera realizado durante el curso 2010-2011 por Aida Castro, Cristina Vidal y Pamela Zvokelj y tutorizado por Ricard Santomà, Subdirector de TSI-Turismo Sant Ignasi. El objetivo es conocer la situación actual de los hoteles de cinco estrellas de Barcelona respecto a la gestión de la calidad. Debido a la crisis que el país está afrontando, muchos hoteles se han visto obligados a llevar a cabo diferentes estrategias para mantener o realzar la calidad de sus servicios y productos. Hemos realizado entrevistas y encuestas a hoteles de diversas categorías con el fin de conocer los diferentes puntos de vista y comparar los datos obtenidos.This article is part of the fi nal degree project during the 2010-2011 academic year by Aida Castro, Cristina Vidal and Pamela Zvokelj and supervised by Ricard Santomà, Director of TSI- Tourism Sant Ignasi. The objective is to ascertain the current status ot five star hotels in Barcelona with respect to quality management. Due to the current recession the country is facing, many hotels have been forced to carry out different strategies to maintain or enhance the quality of their services and products. We conducted interviews and surveys of hotel of different categories in order to know the diff erent points of view and compare data