Antecedentes del compromiso afectivo de los empleados de pymes intensivas en conocimiento

ResumenEste estudio analiza el vínculo entre las autoevaluaciones básicas (AEB), la importancia de la tarea y el compromiso afectivo (CA). El modelo fue contrastado en una muestra de empleados de pymes intensivas en conocimiento en España. Los resultados apoyan un modelo de mediación parcial en el que las AEB influyen en el CA de los empleados, tanto de manera directa como indirecta, al propiciar la percepción de importancia de la tarea.AbstractThis study analyzes relationships between core self-evaluations (CSE), task significance and affective commitment (AC). The model was tested on a sample of employees from knowledge-intensive SMEs in Spain. Results provide support for a partially mediated model whereby CSE influence employees’ AC, both directly as indirectly, by fostering perceptions of task significance

How Can Companies Decrease Salesperson Turnover Intention? The Corporate Social Responsibility Intervention

Salespeople turnover is a key issue that can threaten a company’s survival, either by reducing its income or increasing its expenses. The purpose of this study is to analyze the impact of corporate social responsibility (CSR) practices on the salespeople turnover. Drawing from social network theory, this research suggests that the perception of CSR practices influences salespeople turnover through their impact on the perception of the company’s reputation and the organizational pride that sellers experience. Additionally, the moderating role of interpersonal justice in the CSR-organizational pride relationship is analyzed. The data was collected from a sample of 176 salespeople and their supervisors from 96 companies. Structural equation modeling was used to analyze the psychometric properties of the measurement scales and to test the proposed direct hypotheses, and conditional process analysis was used to test the proposed mediation hypothesis. The results indicate that CSR is negatively related to salesperson turnover via the perceived salespeople’s organizational pride and organizational reputation. Furthermore, this study’s findings confirm the importance of a salesperson’s interpersonal justice for these relationships. This study contributes to the existing sales and management literature by enhancing our understanding of how to reduce salespeople turnover intention. Specifically, it underlines the role of CSR practices in reducing those intentionsThis research was funded by Galician Plan for Research, Innovation and Growth (Plan I2C) of the Xunta de Galicia (Consellería de Cultura, Educación y Ordenación Universitaria)S

Sustaining affective commitment and extra-role service among hospitality employees: interactive effect of empowerment and service training

The success of hospitality sector firms depends largely on the degree to which frontline employees o er a high-quality service to customers. In this context it is of vital importance to determine how to promote positive employees’ attitudes and behaviors through the human resource practices. This study analyzes the indirect e ect of empowerment via a ective commitment on the extra-role service. In addition, the moderating e ect of service training on the empowerment–a ective commitment–extra-role service relationship is explored. The data was collected from a sample of frontline employees working in three-to-five-star urban hotels in Santiago de Compostela (Spain). The results of the study suggest that for empowerment to lead to greater emotional attachment to the organization and extra-role customer service, it is necessary for frontline employees to perceive that they have received a moderated-high level of training in customer service. This finding is particularly interesting for frontline employees’ management in hotels sectorS

From LMX to Individual Creativity: Interactive Effect of Engagement and Job Complexity

This study explores how the quality of leader–member exchange (LMX) is associated with employees’ creativity via engagement, and the moderating role of a job characteristic related to knowledge (job complexity) in this relationship. A moderated mediation model was tested on a sample of 320 employees from emergent high-tech and knowledge-based small and medium enterprises (SMEs) in Spain. The results supported an indirect influence of LMX on individual creativity through engagement. Additionally, this study found that job complexity accentuated the impact of engagement on creativity. More importantly, the findings confirmed that the intensity of the LMX–engagement–creativity relationship was moderated by job complexity. That is, the relationship was stronger when job complexity was high. Taken together, this study improves the understanding of the factors that contribute to increased employee creativity, an important outcome for high-tech and knowledge-based SMEsS

Fostering creative selling through ethics. An emotion-based approach

Research on salesperson creativity remains as one of the most under-researched topics in the sales literature despite the evidence that encouraging creativity in the sales domain is a source of competitive advantage. This paper aims to fill this research gap by exploring the influence of perceived ethical climate on salesperson creative performance, paying special attention to the role that emotions play in this process. Data provided by 176 supervisor–salesperson dyads confirm that the trust/responsibility dimension of an ethical climate is positively related to salesperson creative selling by increasing salespeople's organizational pride. Similarly, the perception of unethical selling practices negatively affects salesperson organizational pride, reducing the expression of creative behaviors. Moreover, the negative effect of unethical selling practices on creative performance is stronger (more negative) when salespeople's identification with an organization increases. Managerial implications and future research directions are also addressed

Antecedents of employee affective commitment in knowledge-intensive SMEs

Este estudio analiza el vínculo entre las autoevaluaciones básicas (AEB), la importancia de la tarea y el compromiso afectivo (CA). El modelo fue contrastado en una muestra de empleados de pymes intensivas en conocimiento en España. Los resultados apoyan un modelo de mediación parcial en el que las AEB influyen en el CA de los empleados, tanto de manera directa como indirecta, al propiciar la percepción de importancia de la tarea.This study analyzes relationships between core self-evaluations (CSE), task significance and affective commitment (AC). The model was tested on a sample of employees from knowledge-intensive SMEs in Spain. Results provide support for a partially mediated model whereby CSE influence employees’ AC, both directly as indirectly, by fostering perceptions of task significance.S

Promoting the Sustainability of Organizations: Contribution of Transformational Leadership to Job Engagement

The psychology of sustainability highlights the importance of building organizational environments promoting the employees’ well-being, and leaders play an important role in it. Drawing from Kahn’s theory, the purpose of this study is to simultaneously examine the mediating role of task significance, perceived organizational support (POS) and employees’ core self-evaluations (CSE) in the relationship between supervisors’ transformational leadership and job engagement. In order to test the proposed model, a structural equation modelling was performed using the bootstrapping technique in IBM SPSS Amos 23 for Windows. The sample consisted of 320 employees from emergent high-tech and knowledge-based SMEs in Spain. The results supported all the hypotheses posited. By helping employees to find the meaning and significance of their work, making them feel supported by the organization and strengthening their sense of worth and competence, transformational leaders boost job engagement, a key aspect of the human dimension of organizational sustainability. This paper contributes to the psychology of sustainability by advancing knowledge of the mechanisms through which supervisors’ transformational leadership influences employees’ well-being in terms of job engagementS

APRENDIZAJE-SERVICIO EN LA GESTIÓN EMPRESARIAL

En los últimos años, el aprendizaje-servicio (ApS) ha irrumpido con fuerza en las universidades españolas como herramienta docente que promueve la adquisición de competencias para la ciudadanía en el alumnado. Competencias que son fundamentales para su exitosa incorporación al mercado laboral. Por esta razón, el profesorado responsable de dos asignaturas del último curso del grado en Administración y Dirección de Empresas de la USC (Campus de Lugo) decidimos aplicar esta metodología de forma conjunta en ambas materias. Este artículo describe la experiencia de su implantación. Asimismo, mediante un análisis descriptivo valora el grado de satisfacción del alumnado participante. Los resultados indican un alto grado de satisfacción con el proyecto y nos llevan a concluir la importancia de la difusión de esta experiencia con la finalidad de la extensión de su uso en otras materias y/o titulaciones.

Model of teleconsultation pharmaceutical integrated in the electronic clinical history of the patient

OBJECTIVE: Describe the phases of implementation, scaling and integration of a pharmacy teleconsultation model in electronic history, to coordinate the care transition of patients. METHOD: Descriptive and retrospective study in a health area of 500,000 inhabitants (3 years). In the first phase, a working group was created, a communication platform was designed and a continuity program was piloted between a hospital pharmacist and the 13 primary care pharmacists. The objective was to solve problems related to medications (especially those of sanitary approval) in polymedicated patients hospitalized in the Short Stay Unit- Emergency. In a second phase, the program included all the patients in any unit and all the pharmacists in the hospital. In the third phase, the program was extended to the teleconsultation format within the corporate information systems of the Health Service. Quantitative descriptive variables were recorded (number, motives and resolution of the teleconsultations). RESULTS: In total, more than 470 consultations were registered (118 in the first phase, 158 in the second and 194 in the third), which were resolved in 90% of the cases. The main reasons were discrepancies in type approval drugs, prescribed in the care transition and nutritional assessment. CONCLUSIONS: Teleconsultation allows the coordination of pharmaceutical care between levels, quickly and easily. Increase the visibility and access of professionals. Problems are resolved without displacements or time delays for patients

Sustaining Affective Commitment and Extra-Role Service among Hospitality Employees: Interactive Effect of Empowerment and Service Training

The success of hospitality sector firms depends largely on the degree to which frontline employees offer a high-quality service to customers. In this context it is of vital importance to determine how to promote positive employees’ attitudes and behaviors through the human resource practices. This study analyzes the indirect effect of empowerment via affective commitment on the extra-role service. In addition, the moderating effect of service training on the empowerment–affective commitment–extra-role service relationship is explored. The data was collected from a sample of frontline employees working in three-to-five-star urban hotels in Santiago de Compostela (Spain). The results of the study suggest that for empowerment to lead to greater emotional attachment to the organization and extra-role customer service, it is necessary for frontline employees to perceive that they have received a moderated-high level of training in customer service. This finding is particularly interesting for frontline employees’ management in hotels sector