THE INVESTIGATION OF THE GUESTS’ COMPLAINT AND THE EMPLOYEES’ RESPONSE OF A HOTEL IN BANDUNG

This study investigates guests’ complaint and employees’ response of a hotel in Bandung. Therefore, it attempts to explore and identify the guests’ complaint by using Cunliffe and Johnstons’ categorizations (2008), to discover the way they make complaint by applying Boxer and Pickerings’ theory (1995), to examine the responses given by the hotel employees, and to investigate the strategies they use based on Linli’s categorizations (2011). The study employs descriptive-qualitative method to analyze the data, which are gained through the recording of the conversation between the guests and front officers or hotelkeepers and supported by notes taken by the researcher. The findings show most of the guests complain about the product quality, the speed of the service and the unacceptable act of the employees. Furthermore, the guests commonly make their complaints indirectly, which may imply that they want to impose the hotel employees in giving the responses. Meanwhile, to respond to the complaints, the hotel employees frequently accept the claims of the complaints and offer the repairs or the compensation by using Approving the customer’s claim and offering compensation strategy. It seems to indicate that the hotel employees have made some efforts to fix the complaints.;---Penelitian ini menginvestigasi keluhan dari para tamu dan tanggapan keluhan dari para pegawai di salah satu hotel di Bandung. Oleh karena itulah, penelitian ini berusaha untuk mengeksplor dan mengidentifkasi keluhan para tamu dengan menggunakan kategorisasi Cunliffe dan Johnston (2008), untuk mengetahui cara para tamu membuat keluhan dengan menggunakan teori Boxer dan Pickering (1995), untuk meneliti respon-respon yang diberikan oleh para pegawai hotel, dan untuk menginvestigasi strategi-strategi yang mereka gunakan berdasarkan kategorisasi Linli (2011). Penelitian ini menggunakan metode qualitatif-deskriptif untuk menganalisa data, yang diambil melalui rekaman percakapan antara para tamu dan penerima tamu atau pengurus hotel dan dibantu dengan tulisan yang diambil peneliti, Temuan-temuannya menunjukan banyak para tamu hotel mengeluhkan tentang kualitas fasilitas, waktu pelayanan dan tindakan pekerja hotel yang tidak bisa diterima. Lebih lanjutnya, para tamu seringnya membuat keluhan mereka secara tidak langsung, hal ini mungkin mengindikasikan bahwa para tamu mau membebani para pegawai hotel dalam memberikan tanggapan-tanggapan. Sementara itu, untuk merespon terhadap keluhan-keluhan tersebut, para pegawai hotel acapkali menerima klaim-klaim keluhan dan menawarkan perbaikan atau kompensasi dengan menggunakan strategi Approving the customer’s claim and offering compensation. Hal ini sepertinya mengindikasikan bahwa para pegawai hotel berusaha untuk menyelesaikan keluhan-keluhan tersebut

Knowledge about Risk Factors for Cancer among Adults in Nepal

Cancer accounts for 8% mortality in Nepal and is an emerging public health concern. It is believed that increasing the basic knowledge about cancer is vital to decreasing the burden of cancer diagnosis and treatment. The purpose of this study was to identify cancer awareness among Nepali adults. A descriptive, cross-sectional study was conducted in five wards of Lalitpur Sub-metropolitan city. A random sample of 300 Nepali adults aged 20–60 years participated in this study. Most participants (45.3%) were aged 20–40 years and 50.7% (N=152) were male. About 84.3% (N= 252) participants were literate and 30.7% (N =92) had a university level education. A total of 27.3% (N =82) had a family history of non-communicable diseases. The male participants smoked and consumed alcohol more than did the females (p <0.05). Television (78.3%) was reported as the most common information source, and 85% of participants had heard most information about lung cancer. Smoking was considered a major risk factor by 92% of participants. Although 69.3% believed cancer was preventable if diagnosed early, and only 11% (N = 33) had undergone screening for cancer. Only 19.6% of literate and middle-aged females had undergone cervical cancer screening. A total of 95% of participants showed a strong need for cancer education. Logistic regression showed that educational level was not a significant factor for knowledge about cancer (p=0.846, Odds ratio=0.944). This study showed astrong need for awareness about cancer and screening tests to ameliorate increasing cance risk. Keywords: Risk factors, Cancer, Knowledge, Nepal

Optical properties of small polarons from dynamical mean-field theory

The optical properties of polarons are studied in the framework of the Holstein model by applying the dynamical mean-field theory. This approach allows to enlighten important quantitative and qualitative deviations from the limiting treatments of small polaron theory, that should be considered when interpreting experimental data. In the antiadiabatic regime, accounting on the same footing for a finite phonon frequency and a finite electron bandwidth allows to address the evolution of the optical absorption away from the well-understood molecular limit. It is shown that the width of the multiphonon peaks in the optical spectra depends on the temperature and on the frequency in a way that contradicts the commonly accepted results, most notably in the strong coupling case. In the adiabatic regime, on the other hand, the present method allows to identify a wide range of parameters of experimental interest, where the electron bandwidth is comparable or larger than the broadening of the Franck-Condon line, leading to a strong modification of both the position and the shape of the polaronic absorption. An analytical expression is derived in the limit of vanishing broadening, which improves over the existing formulas and whose validity extends to any finite-dimensional lattice. In the same adiabatic regime, at intermediate values of the interaction strength, the optical absorption exhibits a characteristic reentrant behavior, with the emergence of sharp features upon increasing the temperature -- polaron interband transitions -- which are peculiar of the polaron crossover, and for which analytical expressions are provided.Comment: 16 pages, 6 figure

Knowledge of Risk Factors of Cancer Among Nepali Immigrants in Japan

Cancer accounts for 30% mortality in Japan. Increasing the basic knowledge on Cancer is vital to decrease the burden of cancer treatment and medical expenses. Since Nepal is the largest South Asian community in Japan, it is necessary to assess their awareness of Cancer. The purpose of this study was to identify cancer awarenessamong Nepali immigrants in Japan. A descriptive, cross-sectional study was conducted Hokkaido prefecture, Japan. A snowball sample of 100 Nepali immigrants aged 20-45 years participated in this study. SPSS V.22.0 was used for regression and descriptive analysis. Most immigrants (67%) were in between 31 and 45 years old and male (73%). Almost 21% did not have health insurance in Japan. The smoking rate was low (12%) while the alcohol rate was high (65%) among immigrants. Internet was reported to be the most common source of information. A total of 87% of immigrants showed a strong need for cancer education. The total range of score was 0-9. Female, university-level education, family history of chronic illness, and immigrants with the daily habit of healthy diet had better knowledge about risk factors of Cancer. Multiple regressions showed education level, length of stay, and healthy diet habit as a significant factor for knowledge about cancer (R2 = 0.34, p<0.01). There was limited knowledge on risk factors of cancer among Nepali immigrants. This study showed a strong need for awareness about cancer and screening tests to ameliorate the increased risk of cancer. Keywords: Risk factors, Cancer, Immigrants, Knowledge, Nepal

Differences in Prenatal Tobacco Exposure Patterns among 13 Race/Ethnic Groups in California.

Prenatal tobacco exposure is a significant, preventable cause of childhood morbidity, yet little is known about exposure risks for many race/ethnic subpopulations. We studied active smoking and environmental tobacco smoke (ETS) exposure in a population-based cohort of 13 racially/ethnically diverse pregnant women: white, African American, Hispanic, Native American, including nine Asian/Pacific Islander subgroups: Chinese, Japanese, Korean, Filipino, Cambodian, Vietnamese, Laotian, Samoan, and Asian Indians (N = 3329). Using the major nicotine metabolite, cotinine, as an objective biomarker, we analyzed mid-pregnancy serum from prenatal screening banked in 1999⁻2002 from Southern California in an effort to understand differences in tobacco exposure patterns by race/ethnicity, as well as provide a baseline for future work to assess secular changes and longer-term health outcomes. Prevalence of active smoking (based on age- and race-specific cotinine cutpoints) was highest among African American, Samoan, Native Americans and whites (6.8⁻14.1%); and lowest among Filipinos, Chinese, Vietnamese and Asian Indians (0.3⁻1.0%). ETS exposure among non-smokers was highest among African Americans and Samoans, followed by Cambodians, Native Americans, Vietnamese and Koreans, and lowest among Filipinos, Japanese, whites, and Chinese. At least 75% of women had detectable cotinine. While for most groups, levels of active smoking corresponded with levels of ETS, divergent patterns were also found. For example, smoking prevalence among white women was among the highest, but the group's ETS exposure was low among non-smokers; while Vietnamese women were unlikely to be active smokers, they experienced relatively high ETS exposure. Knowledge of race/ethnic differences may be useful in assessing disparities in health outcomes and creating successful tobacco interventions

Peningkatan Kepercayaan Diri Mahasiswa melalui Pelatihan Asertivitas

This study was initiated by the observation that Brawijaya University psychology student batch 2007 and 2008 appeared passive in the teaching-learning process. It is acknowledged that an assertive training will be needed. The training is expected to be a pilot project or the initial steps for the implementation of students' soft skills.This study aims to determine the effectiveness of assertive training to enhance student confidence. Subjects of 22 psychology students will be examined through experimental repeated measure design methodSelf confidence level was measured twice pre and post the training given. Based on the t-test test results of the self confidence level rates obtained from the pre test mean of 103.68 with standard deviations of 7.17. While the post test came up with mean of 122.45 with standard deviations of 10.05. The results of the research showed that the confidence scores of students increased significantly after the training is given. This conclusion showed that assertive training was effective to improve confidence level of the students

Chebyshev approach to quantum systems coupled to a bath

We propose a new concept for the dynamics of a quantum bath, the Chebyshev space, and a new method based on this concept, the Chebyshev space method. The Chebyshev space is an abstract vector space that exactly represents the fermionic or bosonic bath degrees of freedom, without a discretization of the bath density of states. Relying on Chebyshev expansions the Chebyshev space representation of a bath has very favorable properties with respect to extremely precise and efficient calculations of groundstate properties, static and dynamical correlations, and time-evolution for a great variety of quantum systems. The aim of the present work is to introduce the Chebyshev space in detail and to demonstrate the capabilities of the Chebyshev space method. Although the central idea is derived in full generality the focus is on model systems coupled to fermionic baths. In particular we address quantum impurity problems, such as an impurity in a host or a bosonic impurity with a static barrier, and the motion of a wave packet on a chain coupled to leads. For the bosonic impurity, the phase transition from a delocalized electron to a localized polaron in arbitrary dimension is detected. For the wave packet on a chain, we show how the Chebyshev space method implements different boundary conditions, including transparent boundary conditions replacing infinite leads. Furthermore the self-consistent solution of the Holstein model in infinite dimension is calculated. With the examples we demonstrate how highly accurate results for system energies, correlation and spectral functions, and time-dependence of observables are obtained with modest computational effort.Comment: 18 pages, 13 figures, to appear in Phys. Rev.

Probing isolated compact remnants with microlensing

We consider isolated compact remnants (ICoRs), i.e. neutrons stars and black holes that do not reside in binary systems and therefore cannot be detected as X-ray binaries. ICoRs may represent $\sim\,5$ percent of the stellar mass budget of the Galaxy, but they are very hard to detect. Here we explore the possibility of using microlensing to identify ICoRs. In a previous paper we described a simulation of neutron star evolution in phase space in the Galaxy, taking into account the distribution of the progenitors and the kick at formation. Here we first reconsider the evolution and distribution of neutron stars and black holes adding a bulge component. From the new distributions we calculate the microlensing optical depth, event rate and distribution of event time scales, comparing and contrasting the case of ICoRs and "normal stars". We find that the contribution of remnants to optical depth is slightly lower than without kinematics, owing to the evaporation from the Galaxy. On the other hand, the relative contribution to the rate of events is a factor $\sim\,5$ higher. In all, $\sim\,6-7$ percent of the events are likely related to ICoRs. In particular, $\sim\,30-40$ percent of the events with duration $>\,100$ days are possibly related to black holes. It seems therefore that microlensing observations are a suitable tool to probe the population of Galactic ICoRs.Comment: 7 pages, 14 figures. Accepted for publication in Astronomy and Astrophysic

A High-Resolution Spectrum of the Highly Magnified Bulge G-Dwarf MOA-2006-BLG-099S

We analyze a high-resolution spectrum of a microlensed G-dwarf in the Galactic bulge, acquired when the star was magnified by a factor of 110. We measure a spectroscopic temperature, derived from the wings of the Balmer lines, that is the same as the photometric temperature, derived using the color determined by standard microlensing techniques. We measure [Fe/H]=0.36 +/-0.18, which places this star at the upper end of the Bulge giant metallicity distribution. In particular, this star is more metal-rich than any bulge M giant with high-resolution abundances. We find that the abundance ratios of alpha and iron-peak elements are similar to those of Bulge giants with the same metallicity. For the first time, we measure the abundances of K and Zn for a star in the Bulge. The [K/Mg] ratio is similar to the value measured in the halo and the disk, suggesting that K production closely tracks alpha production. The [Cu/Fe] and [Zn/Fe] ratios support the theory that those elements are produced in Type II SNe, rather than Type Ia SNe. We also measured the first C and N abundances in the Bulge that have not been affected by first dredge-up. The [C/Fe] and [N/Fe] ratios are close to solar, in agreement with the hypothesis that giants experience only canonical mixing.Comment: 42 pages, 14 figures, submitted to Ap