Designing new customer experiences: a study of socio-material practices in service design

Working Pape

Promoting Healthy Eating Habits in the Working Population: The FOOD Program

Objective: Promote healthy diets through offer and demand, drawing workers' attention to diet and modifying food offers through educating food suppliers. Methods: Target group today over six million workers and 430.000 restaurants. Activities in restaurants and companies: Monitoring is carried out by an annual survey. Results: 2015 over 70% of Italian workers have lunch break every day, 41% inside and 59% outside the workplace (Europe 60% and 30%). 70% consider local and seasonal products important and 21% declare to be familiar with the programme, and 25% are prepared to change their eating habits. Italian restaurant owners state that 90% of their staff has good level of knowledge and 67% are willing to serve balanced meals (85% and 56% Europe). Conclusion and implications: The programme is giving good results, but also confirms that there is still to be done, particularly in the field of education and information in workplaces

A coupling matrix vision for mobile filtering devices with micro-acoustic wave technologies. A systematic approach

Con el espectro radioeléctrico cada vez más saturado, los filtros y duplexores son elementos claves de la tecnología en el mercado de dispositivos discretos para la telefonía móvil. El segmento de usuario de los sistemas de comunicaciones inalámbricas aprovecha las destacadas propiedades de los dispositivos filtrantes basados en resonadores acústicos. Generalmente, el diseño de dispositivos de onda acústica ha sido asumido por técnicas de optimización debido a las restrictivas limitaciones impuestas por la viabilidad tecnológica de los resonadores SAW y BAW, así como las exigentes especificaciones eléctricas. Una respuesta de transmisión muy restrictiva y factores tecnológicos muy limitantes conducen a hacer el diseño más y más complejo y una tarea muy desafiante. El objetivo del trabajo está enfocado en facilitar el diseño de filtros/duplexores y hacerlo más eficiente. En consecuencia, la formulación inicial del problema se ha centrado en la viabilidad tecnológica para implementar filtros de onda acústica. Proporcionar una metodología sistemática es útil para acelerar la curva de aprendizaje de nuevos diseñadores. Los filtros de microondas con elevada selectividad son posibles si sus funciones de transferencia incorporan ceros de transmisión finitos. La introducción de nodos no-resonantes (NRN) da la posibilidad de diseñar filtros con el máximo número de ceros de transmisión finitos sin tener que implementar acoplamientos directos entre la fuente y la carga. Además, las configuraciones en línea con NRN permiten la extracción de los elementos analíticamente. La típica configuración de filtro ladder presenta similitudes características de acuerdo con las redes de prototipo en línea con nodos resonantes y no-resonantes, que son las propiedades de modularidad, para controlar los ceros de transmisión con resonadores independientes, y respuestas completamente canonícas sin acoplamiento fuente-carga directo. Los elementos de la red pasobanda son dados por ecuaciones explícitas en términos de aquellos en los prototipos en línea con NRN que pueden ser sintetizados analíticamente. Como consecuencia, es posible definir una metodología de síntesis directa para obtener los parámetros pasobanda eléctricos de un filtro RF general que está basado en resonadores acústicos. Este trabajo presenta una metodología que proporciona un procedimiento de síntesis sistemático para diseñar filtros y duplexores ladder basados en resonadores de onda micro-acústica. La metodología de diseño utiliza un enfoque nodal basado en NRN y nodos resonantes. La representación de la red mediante una matriz de acoplamiento mixta de nodos resonantes y no resonantes es capaz de gestionar de forma eficiente las restricciones tecnológicas. El procedimiento es eficiente en tiempo, preciso en los resultados y proporciona un profundo entendimiento de las particulares interacciones que se producen entre las restricciones tecnológicas y el funcionamiento del dispositivo. Un completo paquete de software, con un simulador rápido, preciso y de fácil uso, ha sido desarrollado, permitiendo obtener diseños de primera etapa exitosos. Como resultado de la metodología sistemática, hemos desarrollado un método de diseño que combina y sistemáticamente gestiona redes filtrantes compuestas de bloques de polo extraído con bloques de resonadores acoplados, es decir, celdas ladder con secciones CRF. Además, la metodología has sido extendida exitosamente para tener en cuenta el diseño de divisores de potencia con respuesta filtrante por medio de dos topologías diferentes: la configuración ladder y las secciones CRF. La metodología propuesta ofrece una solución que combina el completo cumplimiento de las máscaras de espectro con topologías preparadas para acomodar las restricciones tecnológicas de la tecnología micro-acústica. La metodología ha sido desarrollada orientada nativamente a gestionar la tecnología, como es el ajuste de la limitación en el acoplo electromagnético, y basada en fundamentos de síntesis rigurosos.With a spectrum more and more overcrowded, filters and duplexers are drivers of the technology in the discrete device mobile market. The user segment of wireless communication systems takes profit of the outstanding performance of filtering devices based on acoustic resonators. Usually, the design of acoustic wave devices have been mainly entrusted to optimization techniques because the stringent constraints imposed by the technological feasibility of SAW and BAW resonators and the challenging electrical specifications. A stringent transmission response and very restrictive technological factors lead the design to a more and more complex and challenging task. The aim of the work is focused on easing the filters/duplexers designs and making it more efficient. Consequently, the initial formulation of the problem was focused on the technological feasibility of acoustic wave filters. Providing a systematic methodology is useful to accelerate the learning curve of new entrant designers. Microwave filters with high selectivity are possible if their transfer functions incorporates finite transmission zeros. The inclusion of non-resonant nodes gives the possibility of designing filters with the maximum number of finite transmission zeros without implementing direct couplings between source and load. Furthermore, inline configuration with NRN allows the extraction of the elements analytically. The common ladder filter configuration exhibits characteristic similarities regarding inline prototype networks with resonant and non-resonant nodes, which are the property of modularity, to control transmission zeros by independent resonators, and fully canonical response without a direct source-load coupling. The elements of the lowpass prototype are given by explicit equations in terms of those in in-line prototypes with non-resonating nodes that can be synthesized analytically. As a consequence it is possible to define a direct synthesis methodology to obtain the bandpass electric parameters of a general RF filter that is based on acoustic resonators. This work presents a methodology that provides a systematic synthesis procedure for designing ladder filters and duplexers based on acoustic wave resonators. The methodology uses a nodal approach based on resonating and non-resonating nodes. The coupling matrix representation with a mix of different nature nodes, resonant and non-resonant, is able to efficiently manage the technological restrictions. The procedure is time efficient, precise in the outcomes and provides a deep understanding of the particular interactions between technological constraints and device performance. A complete software package with fast, accurate and easy-to-use simulator has been developed, enabling starting point design success. As a result of the systematic methodology, we have developed a design method that combines and systematically manages a filtering network composed of extracted-pole blocks with coupling resonators blocks, so it is ladder cells with CRF sections. Moreover, the methodology has been successfully extended to take into consideration filtering power dividers by means of two different topologies: ladder configuration and CRF sections. The proposed methodology offers a solution that combines a complete spectrum fulfillment with topologies ready to accommodate technological constraints of micro-acoustics technologies. The methodology has been developed natively oriented to manage with the technology, such as accommodating electromechanical coupling constraints, leveraged in rigorous synthesis foundations

Downregulation of miR-99a/let-7c/miR-125b miRNA cluster predicts clinical outcome in patients with unresected malignant pleural mesothelioma

Malignant pleural mesothelioma (MPM) is an aggressive tumor with a dismal overall survival (OS) and to date no molecular markers are available to guide patient management. This study aimed to identify a prognostic miRNA signature in MPM patients who did not undergo tumor resection. Whole miRNA profiling using a microarray platform was performed using biopsies on 27 unresected MPM patients with distinct clinical outcome: 15 patients had short survival (OS < 12 months) and 12 patients had long survival (OS > 36 months). Three prognostic miRNAs (mir- 99a, let-7c, and miR-125b) encoded at the same cluster (21q21) were selected for further validation and tested on publicly available miRNA sequencing data from 72 MPM patients with survival data. A risk model was built based on these 3 miRNAs that was validated by quantitative PCR in an independent set of 30 MPM patients. High-risk patients had shorter median OS (7.6 months) as compared with low-risk patients (median not reached). In the multivariate Cox model, a high-risk score was independently associated with shorter OS (HR=3.14; 95% CI, 1.18-8.34; P=0.022). Our study identified that the downregulation of the miR-99a/let-7/miR-125b miRNA cluster predicts poor outcome in unresected MPM

The Shaping of Form: Exploring Designers’ Use of Aesthetic Knowledge

Research on design and designers has emphasized the tacit nature of the aesthetic knowledge that these professionals draw upon to make decisions about formal properties of objects and spaces, but is less clear about how design teams address the difficulties associated with expressing and sharing this type of knowledge. A ten-month ethnography in a design consultancy revealed a range of multimodal and cross-modal ways in which members of a design team compensate their imperfect capacity of articulating verbally their aesthetic knowledge in order to gradually construct a common knowledge base enabling creative collaboration. In so doing, our study offers two main contributions. It illuminates the interplay between designers’ aesthetic experiences, visceral responses, and intuitive cognitive processes that enable designers to draw upon their aesthetic knowledge to support the collective accomplishment of their task, and provides an interpretation of the design process as a form of ‘creative’ intuition driven by emotional reactions to environmental stimuli and emerging formal solutions

Managing by design

This editorial written by myself and Marc Gruber of EPFL. It explores the role of design thinking in the management of large organisations, and focuses on how design principles can be applied to the design of the workplace and the nature of work itself. As Head of Service Design at the RCA, my contribution is on how to apply design thinking methods for managers and the 6 key elements described in this approach In the last decade the importance of design and the value of design thinking as a tool for innovation has been recognized by both business and government. Design has become a strategic tool for business helping to translate technological innovation into user value, connecting with consumer needs and creating compelling product and service experiences that create new business value. In this paper we consider a further application of design thinking by considering how managers can apply it to the design of the workplace experience. Many enterprises, especially those in the knowledge economy, are defined by their human resources and their capacity to attract and retain talent. In this competitive environment the design of the employee experience and the services that support them and enable them to deliver value to the clients and colleagues, is a key differentiator. Applying design thinking to the design of work itself, the systems that support it, and the physical and virtual environments in which it takes place can help business and organizational leaders to attract and retain top talent, as well as to enhance productivity and operational effectiveness. In this paper we explore the key factors and principles by which leaders and managers can apply design thinking to transform the workplace experience and we propose 6 key elements for managers to enable that transformation and enhance social capital and business and organisational performance

Transcribed-ultra conserved region expression is associated with outcome in high-risk neuroblastoma

<p>Abstract</p> <p>Background</p> <p>Neuroblastoma is the most common, pediatric, extra-cranial, malignant solid tumor. Despite multimodal therapeutic protocols, outcome for children with a high-risk clinical phenotype remains poor, with long-term survival still less than 40%. Hereby, we evaluated the potential of non-coding RNA expression to predict outcome in high-risk, stage 4 neuroblastoma.</p> <p>Methods</p> <p>We analyzed expression of 481 Ultra Conserved Regions (UCRs) by reverse transcription-quantitative real-time PCR and of 723 microRNAs by microarrays in 34 high-risk, stage 4 neuroblastoma patients.</p> <p>Results</p> <p>First, the comparison of 8 short- versus 12 long-term survivors showed that 54 UCRs were significantly (<it>P </it>< 0.0491) over-expressed in the former group. For 48 Ultra Conserved Region (UCRs) the expression levels above the cut-off values defined by ROC curves were strongly associated with good-outcome (OS: 0.0001 <<it>P </it>< 0.0185, EFS: 0.0001 <<it>P </it>< 0.0491). Then we tested the Transcribed-UCR (T-UCR) threshold risk-prediction model on an independent cohort of 14 patients. The expression profile of 28 T-UCRs was significantly associated to prognosis and at least 15 up-regulated T-UCRs are needed to discriminate (<it>P </it>< 0.0001) short- from long-survivors at the highest sensitivity and specificity (94.12%). We also identified a signature of 13 microRNAs differently expressed between long- and short-surviving patients. The comparative analysis of the two classes of non-coding RNAs disclosed that 9 T-UCRs display their expression level that are inversely correlated with expression of 5 complementary microRNAs of the signature, indicating a negative regulation of T-UCRs by direct interaction with microRNAs. Moreover, 4 microRNAs down-regulated in tumors of long-survivors target 3 genes implicated in neuronal differentiation, that are known to be over-expressed in low-risk tumors.</p> <p>Conclusions</p> <p>Our pilot study suggests that a deregulation of the microRNA/T-UCR network may play an important role in the pathogenesis of neuroblastoma. After further validation on a larger independent set of samples, such findings may be applied as the first T-UCR prognostic signature for high-risk neuroblastoma patients.</p

Erratum: JASPAR 2018: update of the open-access database of transcription factor binding profiles and its web framework

JASPAR (http://jaspar.genereg.net) is an open-access database of curated, non-redundant transcription factor (TF)-binding profiles stored as position frequency matrices (PFMs) and TF flexible models (TFFMs) for TFs across multiple species in six taxonomic groups. In the 2018 release of JASPAR, the CORE collection has been expanded with 322 new PFMs (60 for vertebrates and 262 for plants) and 33 PFMs were updated (24 for vertebrates, 8 for plants and 1 for insects). These new profiles represent a 30% expansion compared to the 2016 release. In addition, we have introduced 316 TFFMs (95 for vertebrates, 218 for plants and 3 for insects). This release incorporates clusters of similar PFMs in each taxon and each TF class per taxon. The JASPAR 2018 CORE vertebrate collection of PFMs was used to predict TF-binding sites in the human genome. The predictions are made available to the scientific community through a UCSC Genome Browser track data hub. Finally, this update comes with a new web framework with an interactive and responsive user-interface, along with new features. All the underlying data can be retrieved programmatically using a RESTful API and through the JASPAR 2018 R/Bioconductor package

Fitting as a temporal sensemaking process: shifting trajectories and stable themes

This study identifies several mechanisms and the overall process by which individuals understand their evolving fit with their work environment. Prior person-environment research has emphasized one-time quantitative assessments of fit, primarily as new entrants enter their work environment. In this study, we employed a qualitative approach to investigate the following question: how do long-tenured professionals make sense of fit over time? Three key findings emerged from the fit-related histories we collected. First, we discovered four prototypical fit trajectories, which were constructed from temporal comparisons with past, present, and future fit, and employed to make momentary sense of events occurring in the work environment. Second, we identified two fit processes that played out over time: a slow accumulation journey and a sudden identity-threat journey. Third, we found that individuals’ set of fit experiences was explained by one of four enduring fit themes, explaining their pattern of fit experiences over time and their reaction to misfit. Most surprising was the significant turnover among our long-tenured participants in the year or so following our interviews. Our findings break from traditional thinking about fit as predicting outcomes in the moment, to fitting as both a journey and a retrospective and prospective process of sensemaking. Keywords: person-environment fit, misfit, temporal, time, process, sensemaking, qualitative, identit

Dynamic pigmentary and structural coloration within cephalopod chromatophore organs

Chromatophores in cephalopod skin are known for fast changes in coloration due to light-scattering pigment granules. Here, authors demonstrate structural coloration facilitated by reflectin in sheath cells and offer insights into the interplay between structural and pigmentary coloration elements