RELACI 3N ENTRE CALIDAD Y PRODUCTIVIDAD EN LAS PYMEs DEL SECTOR SERVICIOS

El sector servicios se ha convertido en el m\ue1s importante en las econom\uedas avanzadas, tanto en t\ue9rminos de producci\uf3n como en el volumen de empleo, con un incremento notable desde los a\uf1os 70 a nivel mundial. En las organizaciones de servicios, a diferencia del sector manufacturero, para ser efectivas, la productividad y la calidad son percibidas como fen\uf3menos inseparables. En el presente trabajo de tipo exploratorio, se realiz\uf3 un an\ue1lisis de investigaciones sobre productividad y calidad en servicios bas\ue1ndose en varios autores, con el fin de mostrar la relaci\uf3n entre la productividad y la calidad en las PYMEs del sector servicios, y c\uf3mo las caracter\uedsticas de estas empresas hacen m\ue1s importante la relaci\uf3n entre ambas. Como resultado se identifican cinco aspectos que relacionan la calidad y la productividad en las PYMEs del Sector Servicios, expresadas en uso de indicadores externos e internos para su medici\uf3n, efecto de las variaciones en las entradas controladas por la organizaci\uf3n, impacto de las interacciones entre el cliente y el proveedor de servicios y el conocimiento mutuo desarrollado en estas interacciones, importancia de la participaci\uf3n del cliente como co-productor de servicio, y relevancia de los elementos intangibles en la evaluaci\uf3n de los mismos.Palabras claves del Autor: Calidad, Productividad, PYMEs, Servicios ABSTRACT RELATIONSCHIP BETWEEN QUALITY AND PRODUCTIVITY IN SERVICES SECTOR SMEs Service sector has become the most important aspect in advanced economies, in terms of production volume such as employment, with a signficant increase since the 70s worldwide. In service organizations, unlike the manufacturing sector, efectively in organization depends on productivity and quality which are seen as inseparable phenomena. In this exploratory paper, we made an analysis on research productivity and quality in services based on various authors, in order to show the relationship between productivity and quality in the services sector SMEs, and how the characteristics of SMEs become more important the relationship between the two. As a result identifies five aspects that relate quality and productivity in Services Sector SMEs expressed in use of external and internal indicators for measuring, efect of variations in inputs controlled by the organization, impact of interactions between customer and service provider and mutual understanding developed in these interactions, the importance of customer involvement as co-producer of service, and relevance of intangibles in evaluating the same.Keywords : Quality, Productivity, SMEs, Services.<br

DIEZ A 1OS DEL PROGRAMA INGENIER\ucdA DE PRODUCCI 3N DE LA UNIVERSIDAD CENTROCCIDENTAL LISANDRO ALVARADO

Esta rese\uf1a presenta los logros alcanzados en el programa Ingenier\ueda de Producci\uf3n de la Universidad Centroccidental Lisandro Alvarado (UCLA), luego de diez a\uf1os de haber dado inicio a \ue9ste, en el cual han egresado hasta \ue9ste momento un total de 205 profesionales, quienes se han formado en diferentes \ue1reas de aplicaci\uf3n para el sector productivo. La misma parte de la rese\uf1a hist\uf3rica del programa, abarcando el perfil y competencias que se alcanzan en el desarrollo del mismo, adem\ue1s de su relaci\uf3n con el sector productivo y los retos futuros que se presentan. Palabras clave: Ingenier\ueda de producci\uf3n, plan de estudio, UCLA Venezuela. ABSTRACT This review presents the achievements of UCLA's Production Engineering Program after ten years of having started it, in which a total of 205 professionals have graduated, who have trained in different areas of application for the productive sector. The same part of the historical overview of the program, covering the profile and competencies that are achieved in the development of the program, as well as its relationship with the productive sector and the future challenges that are presented. Keywords: Production engineering, pensum, UCLA Venezuela. <br

Cytotoxic Acetogenins from the Roots of Annona purpurea

Annona purpurea, known in Mexico as "cabeza de negro" or "ilama", belongs to the Annonaceae family. Its roots are employed in folk medicine in several regions of Mexico. Taking that information into account, a chemical and biological analysis of the components present in the roots of this species was proposed. Our results demonstrated that the dichloromethane (DCM) extract was exclusively constituted by a mixture of five new acetogenins named annopurpuricins A-E (1-5). These compounds have an aliphatic chain of 37 carbons with a terminal \u3b1,\u3b2 unsaturated \u3b3-lactone. Compounds 1 and 2 belong to the adjacent bis-THF (tetrahydrofuran) \u3b1-monohydroxylated type, while compounds 3 and 4 belong to the adjacent bis-THF \u3b1,\u3b1'-dihydroxylated type; only compound 5 possesses a bis-epoxide system. Complete structure analysis was carried out by spectroscopy and chemical methods. All compounds were evaluated for their antiproliferative activity on three human tumor cell lines (MSTO-211H, HeLa and HepG2). Compounds 1-4 inhibited significantly the growth of HeLa and HepG2 cells, showing GI50 values in the low/subnanomolar range, while 5 was completely ineffective under the tested conditions. The investigation of the mechanism of action responsible for cytotoxicity revealed for the most interesting compound 1 the ability to block the complex I activity on isolated rat liver mitochondria (RLM)

The effects of nisin-producing Lactococcus lactis strain used as probiotic on Gilthead sea bream (Sparus aurata) growth, gut microbiota, and transcriptional response.

The present research tested the effects of dietary nisin-producing Lactococcus lactis on growth performance, feed utilization, intestinal morphology, transcriptional response, and microbiota in gilthead sea bream (Sparus aurata). A feeding trial was conducted with fish weighting 70-90 g. Fish were tagged with passive, integrated transponders and distributed in nine 500-L tanks with 40 fish each. Fish were fed for 12 weeks with either a control (diet A) or experimental diets (diets B and C) in triplicate (3 tanks/diet). Extruded pellets of diets B and C were supplemented with a low (2 x 109 CFU/kg) and a high (5 x 109 CFU/kg) dose of probiotic, respectively. No significant differences were found between groups for the feed conversion ratio or specific growth rates. However, the final body weight of fish fed diet C was significantly higher than the control group with intermediate values for fish fed diet B. Histological analysis conducted using a semi-quantitative scoring system showed that probiotic did not alter the morphology of the intestine and did not trigger inflammation. With regard to the transcriptomic response, a customized PCR array layout was designed to simultaneously profile a panel of 44 selected genes. Significant differences in the expression of key genes involved in innate and acquired immunity were detected between fish fed probiotic and control diets. To analyze the microbiota associated to the feeds and the gut autochthonous microbial communities, we used the Illumina MiSeq platform for sequencing the 16S rRNA gene and a metagenomics pipeline based on VSEARCH and RDP databases. The analysis of gut microbiota revealed a lack of colonization of the probiotic in the host\u2019s intestinal mucosa. However, probiotic did modulate the fish gut microbiota, confirming that colonization is not always necessary to induce host modification. In fact, diets B and C were enriched with Actinomycetales, as compared to diet A, which instead showed a higher percentage of Pseudomonas, Sphyngomonas, and Lactobacillus genera. These results were confirmed by the clear separation of gut bacterial community of fish fed with the probiotic from the bacterial community of control fish group in the beta-diversity and PLS-DA (supervised partial least-squares discriminant analysis) analyses

Influence of initial pH of the growing medium on the activity, production and genes expression profiles of laccase of Pleurotus ostreatus in submerged fermentations

Background: Enzymatic activity and laccase isoenzymes number of Pleurotus ostreatus grown in different pH values of the growing medium in submerged fermentation and incubated in buffer solutions of different initial pH values were determined. The expression profiles of five laccase genes (Lacc1, Lacc4, Lacc6, Lacc9 and Lacc10) in these cultures were also studied. Results: The highest laccases activity was obtained in cultures grown at initial pH of 4.5 and the lowest in cultures grown at initial pH of 8.5. Isoenzyme profiles were different in all the cases. Lacc1, Lacc4, Lacc6 and Lacc10 were expressed in all the cultures. Conclusions: The initial pH of the growing medium is an important factor for regulating the expression of laccase genes, having an effect on the activity and on the laccase isoenzymes number produced by P. ostreatus in SmF. This is the first report on the influence of different initial pH values of the growing medium on the laccases activity, laccase isoenzymes number and laccases expression profiles of P. ostreatus grown in submerged fermentation

Schwartz - Zippelov teorem i neke njegove primjene

U ovom radu izložen je rezultat poznat pod nazivom Schwartz - Zippelova lema ili Schwartz - Zippelov teorem. Tema rada pripada pretežno algebri, ali ima značajne primjene u drugim matematičkim područjima kao što je na primjer teorija algoritama, te kombinatorika. Rad se sastoji od tri poglavlja. U uvodu je ukratko opisana tema i cilj rada. Prvo poglavlje sadrži kratku povijest nastanka teorema, različite oblike rezultata pojedinih autora, te kratki opis pojmova korištenih u samom radu. Drugo poglavlje sastoji se od iskaza i dokaza Schwartz - Zippelovog teorema, a u trećem poglavlju izložene su neke primjene tog teorema na probleme koji se mogu svesti na testiranje jednakosti polinoma. Takvi su, primjerice, problem postojanja savršenog sparivanja u grafu i ispitivanje svojstva asocijativnosti u grupoidu. Uz svaku primjenu navedeni su i prikladni primjeri.In this diploma thesis we present the result usually called the Schwartz-Zippel lemma or the Schwartz-Zippel theorem. The nature of this theorem is basically algebraic, but it has significant applications in other areas of mathematics, such as the theory of algorithms and combinatorial theory. The thesis consists of three chapters. The main theme and objective are briefly described in the introduction. The first chapter contains a short history of the theorem’s origins, various forms of the main results by different authors and some comments of basic concepts related to this topic. The statement and a proof of the Schwartz-Zippel theorem are given in the second chapter, together with the general outline of its applications. The third and final chapter consists of some applications to problems which can be reduced to polynomial identity testing, including the existence of a perfect matching in a graph and testing of the associativity property in a groupoi

Plant height and hydraulic vulnerability to drought and cold

Understanding how plants survive drought and cold is increasingly important as plants worldwide experience dieback with drought in moist places and grow taller with warming in cold ones. Crucial in plant climate adaptation are the diameters of water-transporting conduits. Sampling 537 species across climate zones dominated by angiosperms, we find that plant size is unambiguously the main driver of conduit diameter variation. And because taller plants have wider conduits, and wider conduits within species are more vulnerable to conduction-blocking embolisms, taller conspecifics should be more vulnerable than shorter ones, a prediction we confirm with a plantation experiment. As a result, maximum plant size should be short under drought and cold, which cause embolism, or increase if these pressures relax. That conduit diameter and embolism vulnerability are inseparably related to plant size helps explain why factors that interact with conduit diameter, such as drought or warming, are altering plant heights worldwide

Ionize Hard: Interstellar PO+ Detection

We report the first detection of the phosphorus monoxide ion (PO+) in the interstellar medium. Our unbiased and very sensitive spectral survey toward the G+0.693–0.027 molecular cloud covers four different rotational transitions of this molecule, two of which (J = 1–0 and J = 2–1) appear free of contamination from other species. The fit performed, assuming local thermodynamic equilibrium conditions, yields a column density of N=(6.0 \ub1 0.7) 7 1011\ua0cm−2. The resulting molecular abundance with respect to molecular hydrogen is 4.5 7 10–12. The column density of PO+ normalized by the cosmic abundance of P is larger than those of NO+ and SO+, normalized by N and S, by factors of 3.6 and 2.3, respectively. The N(PO+)/N(PO) ratio is 0.12 \ub1 0.03, more than one order of magnitude higher than that of N(SO+)/N(SO) and N(NO+)/N(NO). These results indicate that P is more efficiently ionized than N and S in the ISM. We have performed new chemical models that confirm that the PO+ abundance is strongly enhanced in shocked regions with high values of cosmic-ray ionization rates (10–15 − 10–14 s−1), as occurring in the G+0.693–0.027 molecular cloud. The shocks sputter the interstellar icy grain mantles, releasing into the gas phase most of their P content, mainly in the form of PH3, which is converted into atomic P, and then ionized efficiently by cosmic rays, forming P+. Further reactions with O2 and OH produces PO+. The cosmic-ray ionization of PO might also contribute significantly, which would explain the high N(PO+)/N(PO) ratio observed. The relatively high gas-phase abundance of PO+ with respect to other P-bearing species stresses the relevance of this species in the interstellar chemistry of P