Establishing Professional Intercultural Relations: Chinese Perceptions of Behavioural Success in a Sino-American Exchange Visit

This article examines the ways in which professionals from different countries handle first encounters when they wish to initiate and establish business/professional relations. The majority of research on business relations in intercultural contexts has so far focused on misunderstandings, face threats, and conflict. There has been comparatively little research into the initiation and establishment of relations from a positive perspective. This article addresses this lacuna by analysing how Chinese delegates built positive relations with American counterparts on a visit to the USA. Drawing on insights from the analysis, it proposes a conceptual framework for future research in this area

Understanding Face and Shame: A Servant-Leadership and Face Management Model

Clergy can have a negative impact on churches and other individuals when they knowingly or unknowingly attempt to save face, that is, try to protect their standing or reputation. The desire to gain face and the fear of losing face and feeling ashamed will likely permeate clergy’s decision-making processes without even being noticed. This study explores the essence of face and face management and the relationship between face management and two characteristics of servant-leadership—awareness and healing—in both Chinese and American churches through the methodology of hermeneutic phenomenology. Prior to this study, to my knowledge, no hermeneutic phenomenological research of face management has been conducted in a church setting. Through a review of the literature, four areas are explored: face and shame, face management, servant-leadership, and face, shame, and face management within the church. This study obtained approval from the Institutional Review Board and informed consent from the participants. Three Chinese and three American Christian ministers were chosen to complete a question sheet and participate in two semi-structured interview sessions. A first cycle of open coding and second cycle of pattern coding were used during data analysis. Face experiences are discussed in light of eight major themes: body, triggers, becoming, face concepts, strategies, emotions, servant-leadership, and the church. Findings from the study help build a servant-leadership and face management model, which can offer an anchored approach for clergy and pastoral counselors to address face and shame and to develop therapeutic interventions

The Middle Way: East Asian masters students’ perceptions of critical argumentation in U.K. universities.

The paper explores the learning experiences of East Asian masters students in dealing with Western academic norms of critical thinking in classroom debate and assignment writing. The research takes a cultural approach, and employs grounded theory and case study methodology, the aims being for students to explain their perceptions of their personal learning journeys. The data suggest that the majority of students interviewed rejected full academic acculturation into Western norms of argumentation. They instead opted for a ‘Middle Way’ that synergizes the traditional cultural academic values held by many East Asian students with those elements of Western academic norms that are perceived to be aligned with these. This is a relatively new area of research which represents a challenge for British lecturers and students

Evidence of a dynamic association between intergroup contact and intercultural competence

Three studies explored the association between intergroup contact and intercultural competence. Study 1 and Study 2 provided evidence of a cross-sectional association between intergroup contact and intercultural competence in which positive contact was associated with increased intercultural competence and negative contact was associated with reductions in this outcome. In Study 3 longitudinal data allowed us to test the possibility of mutual influence between these variables whereby intercultural competence is not only a consequence of intergroup contact, but is also predictive of the quality of future intergroup contact. Results showed that positive contact was longitudinally associated with improvements in intercultural competence, and that higher intercultural competence was associated with a reduction in future negative contact. Findings speak to the importance of taking a dynamic outlook on contact effects. The beneficial consequences of positive contact may be the same variables capable of transforming future contact encounters and reducing the likelihood of negative interactions

Intercultural ethics: questions of methods in language and intercultural communication

This paper explores how questions of ethics and questions of method are intertwined and unavoidable in any serious study of language and intercultural communication. It argues that the focus on difference and solution orientations to intercultural conflict has been a fundamental driver for theory, data collection and methods in the field. These approaches, the paper argues, have created a considerable consciousness raising industry, with methods, trainings and ‘critical incidents’, which ultimately focus intellectual energy in areas which may be productive in terms of courses and publications but which have a problematic basis in their ethical terrain. Dieser Artikel untersucht wie ethische und methodische Fragen nicht nur ineinander greifen, sondern in keiner ernstzunehmenden Studie ueber Sprache und interkulturelle Kommunikation ausgelassen werden duerfen. Es wird hier argumentiert, dass der Schwerpunkt auf Verschiedenheit und Problemorientierung im interkulturellen Konflikt einen wesentlichen Einfluss auf theoretische Entwicklungen, Datenerhebung und Methoden in diesem Bereich hatte. Dieser Artikel legt auch dar, wie diese Ansaetze eine betraechtliche ‘Bewusstseinsbildungs – Branche' erzeugt haben, mit Methoden, Trainings, und ‘kritischen Interaktionssituationen’, welche letztendlich allen intellektuellen Arbeitseifer auf Bereiche konzentriert hat, die zwar ertragreich sind in Bezug auf Kurse und Publikationen, jedoch eine problematische Grundlage im ethischen Bereich aufweisen

MANAGING THE IMPACT OF DIFFERENCES IN NATIONAL CULTURE ON SOCIAL CAPITAL IN MULTINATIONAL IT PROJECT TEAMS – A GERMAN PERSPECTIVE

How can management handle relationship problems arising from cultural differences in multinational IT project teams? This paper uses a social capital lens to better understand the negative impact of cultural differences in IT project teams. In contrast to many previous works we do not consider cultural differences as a whole but explore the role of the different national culture dimensions. This allows for a more detailed view on cultural differences in a team context and thus contributes to a better understanding about which dimensions of national culture drive relationship problems and which management measures can help to dampen the negative effects. Based on several exploratory cases (6 multinational IT projects in 4 companies, headquartered in Germany), the authors identify three patterns showing typical problems in team social relationships which arise from differences in particular dimensions of national culture. Pattern-specific as well as general management measures, employed to address the culture-driven negative effects, are identified as well

The political dimension: added value for cross-cultural analysis:Nozawa and Smits, two CEO's and their public statements

Work-related cultural differences, which were familiarized by scholars such as Hall and Hofstede, offer important concepts to help us understand various forms of cooperation and communication. However, the predominant focus of cultural analysis on collectivistic harmony prevents us from gaining an understanding of strategy and conflict. In an attempt to grasp how conflicts are handled, a political analysis can provide new insights. This is illustrated by a comparative study of two CEOs who gave public statements concerning management failure: Shouhei Nozawa of Yamaichi and Paul Smits of KPN. Their statements were strikingly different in several ways, but the classical insights of cross-cultural analysis can only partly explain the differences. This is where political analysis comes in, focusing on interest relationships, responsibilities and virtues, tactics and strategy

“We are the soul, pearl and beauty of Hindu Kush Mountains”: exploring resilience and psychological wellbeing of Kalasha, an ethnic and religious minority group in Pakistan

The Kalasha are a marginalized ethnic and religious minority group in northern Pakistan. The Kalasha minority is known for their divergent polytheistic beliefs, and represents the outliers of the collectively monotheistic Muslim population of Pakistan. This study aimed to explore the psychological resilience beliefs and lived experiences of the Kalasha and to identify cultural protective factors and indigenous beliefs that help them maintain psychological wellbeing and resilience. Seven semi-structured interviews and two focus-group discussions were conducted. The total sample consisted of 6 women and 8 men, aged 20–58 years (Mage = 36.29, SD = 12.58). The Interpretative Phenomenological Analysis qualitative method was chosen. Study findings identified that factors contributing to the wellbeing, happiness and resilience enhancement beliefs of Kalasha included five main themes, all influenced by their unique spirituality: contentment, pride in social identity, tolerance, gender collaboration and gratitude. The study also revealed the Kalasha’s perception of their marginalization related to challenges and threats. The Kalasha emphasized bringing these resilience enhancement beliefs into practice, as a mean to buffer against challenges. In conclusion, this study revealed Kalasha’s wellbeing and resilience enhancement factors, which they believed in and practiced as an element of their indigenous culture and religion

Northerners and Southerners Differ in Conflict Culture

The present study uses regression analysis of existing cross-national data sets to demonstrate that ingroup-outgroup discrimination and intergroup conflict management vary more along the north-south (latitudinal) axis than along the east-west axis of the Earth. Ingroup favoritism, outgroup rejection, political oppression, legal discrimination, and communication bullying are all less prevalent among Northerners than among Southerners in the Northern Hemisphere, but more prevalent among Northerners than among Southerners in the Southern Hemisphere. These findings provide a rich source for further research into how social conflicts are habitually experienced and handled by residents of northern versus southern habitats. A supplementary analysis specifies the extent to which ecological stressors-thermal stress, hydraulic stress, pathogenic stress, and subsistence stress-help explain why there are oppositely sloping north-south gradients of conflict culture above and below the equator. Taken in total, these results demonstrate the importance of considering latitude in forming a deeper understanding of conflict management and negotiation