Editorial Note

Editorial

Editorial Note

Editorial note

O controle social dos serviços públicos no Brasil como condiçâo de sua possibilidade

[Resumen] En este trabajo se pretende enfrentar el tema da las condiciones y posibilidades de lo servicio publico en Brasil en términos de su control social, puntualmente sobre la importancia de la participación en estos servicios de los usuarios como consumidores finales de toda la atividad publica.[Abstract] In this paper I would like aproach the theme about service public conditions and possibilities related with social control, mainly involving the users like final consumers of all public activity

Os efeitos deletérios da corrupção em face dos Direitos Humanos e Fundamentais

This article seeks to address some of diagnoses of the impacts that the phenomenon of corruption causes to Human and Fundamental Rights, and how this is becoming latent throughout the West.O presente artigo pretende tratar de alguns diagnósticos dos impactos que o fenômeno da corrupção causa aos Direitos Humanos e Fundamentais, e como isto é cada vez mais latente em todo o Ocidente

A licença urbanística de construir e seu estatuto normativo: o estudo de um caso concreto

Texto atinente à conferência proferida na Universidade Carlos III, de Madrid, e na Universidade de Zaragoza, Espanha, em 26 de fevereiro e 2 de março de 2004

COVID-19'S FACING POLICIES AS PUBLIC CALAMITY AND THE RESPECTIVE LEGAL RESPONSIBILITIES OF THE PUBLIC AGENT

Nestes tempos de pandemia causada pelo vírus da Covid-19, muitas ações governamentais da União Federal, Estados e Municípios, que reclamam urgência e são onerosas, estão e vão precisar se desenvolver superando determinados requisitos formais de procedimentos tradicionais, o que apresenta riscos de abusos de autoridade e desvio de poder/finalidades. Em face disto, pretendemos no presente texto avaliar alguns riscos e perigos destes cenários, colocando como problema a ser enfrentado o de sabermos se é possível e necessário existir controles preventivos e curativos, em tempo real, da gestão desta calamidade pública que configura a Covid-19, tendo como hipótese neural a de que é possível compatibilizar medidas de urgências em estados de emergências e calamidade pública com sistemas de controles internos e externos dos poderes instituídos. Enquanto objetivos específicos, vamos tratar de demarcar conceitualmente alguns dos elementos constitutivos da desordem social e administrativa que caracterizam a Sociedade de Riscos que vivemos, em especial os trazidos pela pandemia referida, identificando a importância de constituirmos limites de contenção as suas causas e consequências; por fim, queremos sustentar que desconsiderar o sistema jurídico brasileiro nestas situações, merece controle eficaz, evitação e reprimenda através de mecanismos normativos que já dispomos.In these pandemic times caused by the Covid-19 virus, many government actions by the Federal Union, States and Municipalities, which demand urgency and are costly, are and will need to be developed overcoming certain formal requirements of traditional procedures, which presents risks of abuse of authority and deviations of power. In view of this, we intend in the present text to evaluate some risks and dangers of these scenarios, posing as a problem to be faced if it is possible and necessary to have preventive and curative controls, in real time, of the management of this public calamity that configures Covid-19, having as a neural hypothesis that it is possible to combine emergency measures in states of emergency and public calamity with systems of internal and external controls of the instituted powers. As specific objectives, we will try to conceptually demarcate some of the constitutive elements of the social and administrative disorder that characterize the Risk Society that we live in, especially those brought about by the referred pandemic, identifying the importance of establishing limits of restraint to its causes and consequences; finally, we want to maintain that disregarding the Brazilian legal system in these situations, deserves effective control, avoidance and reprimand through normative mechanisms that we already have

Applicability of SERVQUAL in restaurants: an exploratory study in a Portuguese resort

SERVQUAL is the most popular instrument to ascertain service quality. However, some debate exists about its ability to characterize different service environments. Furthermore, there is not a consensus about the inclusion of customer expectations in the model. The research presented in this paper intends to discuss the applicability of SERVQUAL to restaurant services and to analyze the inclusion of customer expectations in such environment. The research was developed in a Portuguese resort and more than 300 customers, from two different restaurants, were invited to participate in the study.service quality; restaurants

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Training needs in TQM: the Portuguese perspective

A survey to assess training needs in TQM was developed in several European countries, within the framework of a Leonardo’s project named IMVOCED. Beyond a comparison of the results in each country, a global analysis was performed to design a TQM programme to be delivered by WBL (Work Based Learning). Differences were found between countries, and the Portuguese results also revealed that different approaches to TQM training should be adopted according to the organisation’s dimension. Based on this evidence, two different strategies for TQM training by WBL are proposed and discussed.training needs; TQM

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