Sub-post offices and high street revitalisation: lessons from the experience of grant assistance to sub-post offices in deprived urban areas of the UK

Post Offices (POs) are essential service providers within deprived urban areas. This paper explores some lessons from the impact of grant assistance to sub-post offices (SPOs) in deprived urban areas of England and Scotland which are relevant to contemporary policy initiatives to revive high streets. Utilising longitudinal data to explore whether government grant assistance has made a difference in enabling the survival and development of assisted SPOs, it also considers their role in maintaining and developing shops and services in deprived urban neighbourhoods. The inter-relationship of SPOs with their local economies and communities is explored, including external influences such as competition and complementarity and internal influences relating to the evolving role of SPOs in the early 21st century. A central theme is the apparent paradox between the UK Government’s desire to maintain SPOs as essential service providers and catalysts for other ‘high street’ services within deprived urban areas, whilst opening their core services up to increasing levels of competition. Key Words: Post Offices, Retail, High Street Services, Urban, Regeneration, Deprivatio

Mixing time of an unaligned Gibbs sampler on the square

The paper concerns a particular example of the Gibbs sampler and its mixing efficiency. Coordinates of a point are rerandomized in the unit square $[0,1]^2$ to approach a stationary distribution with density proportional to $\exp(-A^2(u-v)^2)$ for $(u,v)\in [0,1]^2$ with some large parameter $A$. Diaconis conjectured the mixing time of this process to be $O(A^2)$ which we confirm in this paper. This improves on the currently known $O(\exp(A^2))$ estimate

The Role of Electronic Services in Transformational Government: A Unified Services Theory Perspective and Implications for Trust

A major difficulty in deriving practical managerial insights from the transformational government perspective is that in the existing literature ‘transformation’ is usually expressed in terms of desirable qualities rather than concrete transformation of structures and processes. Although it is possible to address transformational government issues from diverse areas such as Customer Relationship Management, Business Process Management, Management of Information Systems, and so forth, the adoption of an integrative theoretical basis that could accommodate different perspectives around ‘service’, the core subject of interest, would certainly facilitate generation of useful managerial insights and approaches in the area. The main purpose of this conceptual paper is to fill this gap by presenting a Unified Services Theory (UST) perspective of issues concerning the development of electronic services in the transformational government area. The paper will focus upon customer orientation and process standardisation issues

The times they are a changing - post qualifying training needs of social work managers

The article will focus on the changing role of social work managers in the light of recent legislation and policy; the integration agenda; the changing relationship between statutory and voluntary agencies; and the rising expectations of service users and carers. It will link these changes to the ongoing political and societal context in which social work is practised. The importance of effective social work management will be emphasised in the context of the recent enquiries into the deaths and long-term abuse of service users. It will consider the issues for training and development of social work managers and will conclude by considering the issues for providers of training and development, with particular reference to post qualifying academic social work management courses. It will highlight the types of learning experiences social work managers require, outline consultations with students and agencies, and suggest issues for the future

Institutional isomorphism, negativity bias and performance information use by politicians: A survey experiment

New Public Management popularized performance measurement in public organizations. Underlying performance measurement's popularity is the assumption that it injects performance information (PI) into decision-making, thus rationalizing the ensuing decisions. Despite its popularity, performance measurement is criticized. In part, this criticism results from the limited knowledge of the conditions under which PI is purposefully used by politicians. We conducted a survey experiment based on real PI with 1,240 politicians. We hypothesized that PI has a positive impact on performance information use (PIU) when PI is benchmarked with coercive, mimetic or normative pressures. Moreover, due to negativity bias we expected this positive impact to be stronger when PI signals low performance. We found that normative pressures had a positive impact on actual PIU while coercive pressures positively affected intended PIU. Negativity bias is only relevant when linked to coercive pressures and intended PIU for analysing the organization's finances

Information sharing in e-government initiatives: Freedom of Information and Data Protection issues concerning local government

In e-government initiatives, the sharing of information is crucial for empowering citizens and boosting joined-up services. The lack of clear guidance on how to share government data can potentially harm Freedom of Information and or Data Protection rights. This article addresses this issue by drawing from the main concerns governments have when dealing with Freedom of Information and Data Protection issues. As illustration, we comment on the findings of a case study we have conducted in a Local Authority in the United Kingdom (UK). Our findings show that local government managers might be struggling to adequately implement Freedom of Information and Data Protection aspects. Cultural aspects are subtly present in this context, as managers’ values and beliefs regarding public access to information might be biased toward either information disclosure or information withholding

Institutional isomorphism, negativity bias and performance information use by politicians : a survey experiment

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